Hideaway Inn Lenox

The room was clean and the Hideaway itself was very clean. Unfortunately this is where the positive part of the experience ended. There was not enough parking for guests, there was no breakfast and no coffee as the fancy machine was broken as they no longer employ a front desk person no one to help. We stayed here when it was the Constance and it was a much better experience.

Very nice place to stay. An extra blanket in the closet during fall/winter would have been a nice touch.

I had to followup with the check in procedure as I never received an email link that worked and the message was not texted to me because my telephone number was incorrect. Parking was tight and coming back after dinner the only spot available was at one of the electric car charging areas. We also unexpectedly found a personal item under one of the beds that must have been left behind by previous guests. The inn itself was quiet, on a beautiful lot/setting and interior uniquely decorated with pretty common sitting areas we enjoyed. While a little less expensive than other inns, for the cost, it's unfortunate the inn operates remotely/independently, as it would have been nice to enjoy a continental breakfast. However, overall, we enjoyed our stay and would consider returning again!

Nice place if you are into 70s nostalgia and don’t mind creaky floors and eclectic furniture. Very convenient to downtown Lenox and next door to a free town EV charging station. But the onsite SWTCH charger seems to be very expensive, according to the SWTCH app. Our room had a step down into the bath, and a clawfoot tub awkwardly converted into a shower that could be hard for someone to get into. Room had balcony, small fridge, comfortable bed, and charging port by bed. Nice common rooms with eclectic knick-knacks and games, vinyl records, great (free) coffee machine, filtered water, table hockey, etc. Also a separate play room for kids. Apparently pets are allowed, but didn’t see any. Some noisy guests despite 10 pm quiet time. Too bad there is no front desk staff, but you can reach someone by phone in entryway. Checkin info arrived late, only -4 hours (not 24) in advance. Seemed to be sufficient parking. Soap dispenser wasn’t working but was able to get replacement from open supply closet. A fairly long walk to Tanglewood, but could faintly hear the music in the evening!

Creepy and completely lacking in service When we arrived, we weren’t given a room number and couldn’t find it through the tablet either. There was no staff anywhere in the building to help us. The room itself is honestly quite creepy, with an extremely outdated style that makes it feel cold and unwelcoming. We also have four windows facing the street, with no shutters or blackout curtains whatsoever, so there is nothing to block the bright street lighting at night. Overall, given the price we paid, this is completely unacceptable. I genuinely regret having booked two nights here.