Name: Hampton Inn & Suites Berkshires-Lenox
Address: 445 Pittsfield Rd, Lenox, Massachusetts, United States of America, Lenox, Massachusetts, US
Price range: $115–$498 per night
Rating: 8.9

What guests think

At Hampton Inn & Suites Berkshires-Lenox, travelers consistently praise the clean rooms, friendly staff, and convenient Route 7 location set back from the road, which many find quiet yet close to Lenox, Tanglewood, and nearby shops and dining.

Guests like the pool and gym, though there are occasional pool closures and intermittent elevator issues. Rooms are often spacious and comfortable but can feel dated, with some reports of very soft beds, noisy air conditioners, and minor maintenance quirks. Breakfast is generally appreciated for variety, though several reviews mention limited fruit, lukewarm items, or empty trays. Overall, expect a clean, friendly, and convenient stay with a few age-related trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the pool and gym, but note occasional pool closures, chilly pool room, and maintenance or elevator outages. Parking is generally ample, though access and signage can be awkward.

Related guest reviews

8

Kelli

Jun 23, 2024

·

Stayed 1 night

Someone knocked on our door at 11:30pm because they thought we weee the room with the AC problem! They should probably write it down and get the correct room especially at that hour I observed the front desk people scrapping the toaster over on top of the trash barrel and then put it back into the toaster oven without cleaning either Coffee was cold at the breakfast Flys all in the shower area located at pool

8

Mark

Sep 1, 2025

·

Stayed 1 night

Overall a good experience. A little too loud in the early morning with doors slamming. Also was not happy pool was out of order. Was looking forward to relaxing in the pool.

8

Rose

May 5, 2024

·

Stayed 1 night

The hotel is in a quiet location with plenty of parking. Outside area average..would be nice to have an actual patio area instead of tables on the grass. The pool room could be warmer. The staff is pleasant. Breakfast is average, nice to have the waffle maker. Enjoyed our stay well enough..but I would say that nothing stands out about it. It wasnt a bad place, or a great place..its just average!

10

Edward

Aug 29, 2025

·

Stayed 1 night

The pool was closed for maintenance, but the check-in clerk comped us.

8

Jean

Apr 25, 2025

·

Stayed 2 nights

The elevators were not working during our stay. We were notified ahead of time and had an opportunity to cancel the reservation. Despite room being on the second floor, it was not a hardship. The cleanliness of the room, free breakfast and pleasant staff outweighed the inconvenience.

8

Carol

Jul 4, 2025

·

Stayed 1 night

Ez drive to Lenox & Tanglewood....plenty of parking. Grabbed a room last minute & front desk was great about being sure it was ready. Husband happy to have a cookie at check-in! Always love having a coffee maker in room & nice little buffet breakfast included.

10

albert

Dec 29, 2024

·

Stayed 2 nights

Staff was great, they kept the place clean, the elevator broke and they had it fixed quickly!

10

Joan Jose

May 26, 2025

·

Stayed 2 nights

The staff was pleasant, the room was clean. Breakfast was good, and had a nice swim at the pool.

10

Jonathan

Jun 22, 2024

·

Stayed 2 nights

Loved the area and pool

10

Melanie

Sep 26, 2025

·

Stayed 1 night

Felt comfortable and safe. Nice pool and gym facility.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews frequently praise very clean rooms and common areas. A few note lapses in housekeeping or age-related wear that detract from the impression.

Related guest reviews

10

Debra

Jan 5, 2026

·

Stayed 1 night

Very clean, modern hotel. Would definitely stay here again.

6

Kristen

Jan 6, 2024

·

Stayed 2 nights

We’ve stayed at this location and others before, and were pleased. But this experience was different. While the staff was very friendly and kind, the room was very dirty: dead insets in the light fixtures, crumbs on the desk when we first arrived, dirty, stained refrigerator and the sheets weren’t fully on the bed, exposing the mattress. The soap and shampoo dispensers are refillable, and several of ours were empty upon arrival. The breakfast didn’t have enough to accommodate the amount of guests, so some bins were completely empty well before the end. It just seemed like it wasn’t being managed properly and the entire place has gone down. We won’t be staying there again.

10

Nick

Jan 5, 2026

·

Stayed 3 nights

Room is clean and staffs are welcoming

10

Robert L

Aug 29, 2024

·

Stayed 2 nights

Quiet and very clean

6

Sage

Jul 11, 2025

·

Stayed 4 nights

the rooms were cleaned every other day. when they came to the room all the trash was not emptied, dirty washcloths were not replaced. been to many hamptons all around the country. this one was ok. the best part is the location

10

Carolyn

Aug 10, 2023

·

Stayed 1 night

Although this is obviously an older property, it is well kept, and the staff is very helpful. It's hidden off the road, but that makes it quiet. The parking is weird with limited parking in the front, but a side lot and back lot are pretty easily accessible. The room was very clean, as one would expect from a Hampton Inn.

10

Robert

Aug 28, 2025

·

Stayed 1 night

Staff was excellent. Clean room and facility. location is convenient to many Berkshire attractions

10

Kaitlin

Feb 10, 2025

·

Stayed 1 night

Stayed here for a short drive to Stockbridge. Hotel staff were extremely friendly and helpful. We found the property extremely clean and the breakfast in the morning was a great perk!

8

K

Dec 31, 2025

·

Stayed 2 nights

Our room was very large and clean and the beds and pillows quite comfortable. Our bathtub had a problem switching from shower to tub, but it was fixed while we were out, so that was great -- it was a nice deep and well-contoured bathtub. We also got a microwave immediately upon request. The staff were friendly and helpful. The swimming pool's water was a comfortable but not too warm temperature, as was the surrounding air. The buffet was fine. The only (extra nice) addition we'd have liked would have been fruit cocktail or a better fruit variety; only over-ripe bananas were on offer for fruit the two mornings we were there. But the rest of the buffet was perfect. (I really liked that the scrambled eggs had no cheese added as happens too often; these probably had just a little salt.) There was a nice variety of bakery items too. Some kind of repair was needed near our room which required loud hammering for a few minutes beginning at 9am, when our teenager was still sleeping, so that was disappointing. Thankfully it didn't last long though. .

10

Michael

Apr 15, 2024

·

Stayed 2 nights

Spacious clean room. Very nice

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious and comfortable, but decor feels dated in places. Several guests mention very soft beds, noisy air conditioners, and occasional quirks.

Related guest reviews

8

Elizabeth

Jun 29, 2025

·

Stayed 1 night

Air conditioner very noisy sound like a train was roaring into the room whenever it came on

6

Adena

Dec 28, 2025

·

Stayed 2 nights

This hotel was very basic. The room was fine, clean, the bed comfortable. The hotel seems a bit dated. The elevator is very slow. Also there was snow and it would have helped if the staff shoveled out where the cars were parked. I had trouble getting out of my spot after the snow.

8

ronald

May 14, 2023

·

Stayed 1 night

The tv would not turn on. Finally figured out that it was wired to a light switch?? Seriously??? Staff was great. Hot breakfast was barely hot.

6

Richard

Oct 7, 2023

·

Stayed 2 nights

The entrance and lobby area appears to have been recently upgraded, but the rooms have not. Our room on the 3rd floor was quite worn and had a slight odor. I asked the receptionist if some of the rooms had already been upgraded and she said no but that is in the works soon. I would say we paid $319/night for a nice lobby and a $150 room.

8

Riad

Oct 10, 2025

·

Stayed 2 nights

Rooms need updating, but overall a comfortable stay

4

Deborah

Oct 19, 2025

·

Stayed 2 nights

This is your basic hotel. The beds were too soft. The shower ran out of hot water for two people. Very stark room. Would not stay here again.

6

michael

Jul 7, 2025

·

Stayed 1 night

Air conditioner was loud, went on and off frequently. Disturbed sleep

6

Rebecca

Aug 9, 2023

·

Stayed 3 nights

Bed and pillows were horribly uncomfortable. Blanket was also very scratchy. Room was clean and everyone nice. We had room with jacuzzi tub and that was nice and worked well. My husband did not like the breakfast but liked the free cookies

8

Joyce

Nov 22, 2025

·

Stayed 1 night

Room was clean, staff was courteous. Could have used more and brighter lighting in room.

8

K

Dec 31, 2025

·

Stayed 2 nights

Our room was very large and clean and the beds and pillows quite comfortable. Our bathtub had a problem switching from shower to tub, but it was fixed while we were out, so that was great -- it was a nice deep and well-contoured bathtub. We also got a microwave immediately upon request. The staff were friendly and helpful. The swimming pool's water was a comfortable but not too warm temperature, as was the surrounding air. The buffet was fine. The only (extra nice) addition we'd have liked would have been fruit cocktail or a better fruit variety; only over-ripe bananas were on offer for fruit the two mornings we were there. But the rest of the buffet was perfect. (I really liked that the scrambled eggs had no cheese added as happens too often; these probably had just a little salt.) There was a nice variety of bakery items too. Some kind of repair was needed near our room which required loud hammering for a few minutes beginning at 9am, when our teenager was still sleeping, so that was disappointing. Thankfully it didn't last long though. .

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Service

Staff are widely described as friendly, helpful, and accommodating. Occasional issues include inaccurate room assignment, slow follow-up, or inconsistent front-desk interactions.

Related guest reviews

10

Kimberly J

Nov 8, 2024

·

Stayed 2 nights

Staff was extremely friendly. The last morning we were there this sweet woman in the breakfast area told us that the kitchen was going to be closing and asked if I wanted anything else. It was about five of 10. I said eggs and she went into the kitchen and brought me out eggs, ketchup, salt, and pepper and a dish right to my table so super sweet, my husband and I will definitely be coming back

2

Carmen

Sep 8, 2025

·

Stayed 1 night

Leaking jacuzzi waited all night no one helped .

10

Kevin

Sep 11, 2025

·

Stayed 2 nights

Staff was very friendly and professional.

10

David

Sep 24, 2025

·

Stayed 2 nights

Excellent hotel. Great staff.

10

Harvey

Jun 19, 2023

·

Stayed 1 night

Nice staff. I overheard one of the people working at the front desk talking on the phone to your parent company trying to fix a glitch for a customer where he was charging raged overcharged $1600! She thought for the customer and She was awesome! I wish I knew her name. She was really fighting for the customer! Very nice to see these days!

8

Arlyn

Nov 22, 2024

·

Stayed 1 night

The stay was ok but the key to our door was broken and the receptionist promised to change it but she didnt so we have no key to properly enter the room.I also told another receptionist and still the same.

8

Karen

Mar 16, 2025

·

Stayed 2 nights

Chris at front desk evening was very helpful. A lovely man.

8

Carol

Jul 4, 2025

·

Stayed 1 night

Ez drive to Lenox & Tanglewood....plenty of parking. Grabbed a room last minute & front desk was great about being sure it was ready. Husband happy to have a cookie at check-in! Always love having a coffee maker in room & nice little buffet breakfast included.

8

Scott

Jul 19, 2025

·

Stayed 1 night

Hi, when I checked in the guy at the front desk said that the hotel was full so they gave me a different type of room. I told him I paid for a two queen bed and somehow he found me a room. So basically he lied. Terrible terrible impression.

6

Heidi

Jul 19, 2024

·

Stayed 1 night

The hotel was average. Check in was pleasant, check out was rushed and not very pleasant. Common areas were very clean.

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Location

Convenient on Route 7 for Lenox and Tanglewood and set back for a quiet stay, with some dining and shops within walking distance. Some found the property hard to spot or access.

Related guest reviews

10

Erin

Sep 26, 2025

·

Stayed 1 night

Very clean, nice amenities , great location!!

10

Joseph

Oct 15, 2024

·

Stayed 1 night

The property is located very conveniently on Route 7 and you can walk to some dining establishments as well as shops. Our room was clean and the staff very courteous.

10

Aleida

Dec 24, 2023

·

Stayed 1 night

Very good customer service. Breakfast is definitely a plus. Conveniently located.

10

David

Oct 25, 2024

·

Stayed 1 night

It is difficult to see from the street and signage is poor.

10

Joseph

Sep 16, 2025

·

Stayed 1 night

We enjoyed the quietness of the hotel and breakfast. It is very conveniantly located on RTR7/US20 but tucked off the road so its quiet

8

John

Dec 31, 2024

·

Stayed 2 nights

Access to and from property was inconvenient, but you can't help that

8

Carol

Jul 4, 2025

·

Stayed 1 night

Ez drive to Lenox & Tanglewood....plenty of parking. Grabbed a room last minute & front desk was great about being sure it was ready. Husband happy to have a cookie at check-in! Always love having a coffee maker in room & nice little buffet breakfast included.

10

Carolyn

Aug 10, 2023

·

Stayed 1 night

Although this is obviously an older property, it is well kept, and the staff is very helpful. It's hidden off the road, but that makes it quiet. The parking is weird with limited parking in the front, but a side lot and back lot are pretty easily accessible. The room was very clean, as one would expect from a Hampton Inn.

10

Robert

Aug 28, 2025

·

Stayed 1 night

Staff was excellent. Clean room and facility. location is convenient to many Berkshire attractions

8

STEVEN

Dec 29, 2023

·

Stayed 1 night

Near Lennox center

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AI-generated summary based on recent guest reviews

Dining

Complimentary breakfast is a common plus with a solid selection. Some reviews report limited fruit, lukewarm or low-stock items, and inconsistent quality.

Related guest reviews

10

Peter

Dec 16, 2024

·

Stayed 1 night

nice & quiet at night with a good solid breakfast in the morning

8

ronald

May 14, 2023

·

Stayed 1 night

The tv would not turn on. Finally figured out that it was wired to a light switch?? Seriously??? Staff was great. Hot breakfast was barely hot.

6

Kristen

Jan 6, 2024

·

Stayed 2 nights

We’ve stayed at this location and others before, and were pleased. But this experience was different. While the staff was very friendly and kind, the room was very dirty: dead insets in the light fixtures, crumbs on the desk when we first arrived, dirty, stained refrigerator and the sheets weren’t fully on the bed, exposing the mattress. The soap and shampoo dispensers are refillable, and several of ours were empty upon arrival. The breakfast didn’t have enough to accommodate the amount of guests, so some bins were completely empty well before the end. It just seemed like it wasn’t being managed properly and the entire place has gone down. We won’t be staying there again.

10

Thomas

Mar 27, 2025

·

Stayed 1 night

Some bathroom fixtures are old and rust stained. A light refresh of some inexpensive items would go a long way to make the place look well maintained. The staff was excellent. Friendly and professional. The breakfast area was clearly well maintained a it was spotless.

10

Patricia

Apr 12, 2024

·

Stayed 4 nights

Great property and the breakfasts are really good with a large selection.

10

Joan Jose

May 26, 2025

·

Stayed 2 nights

The staff was pleasant, the room was clean. Breakfast was good, and had a nice swim at the pool.

4

Thomas

Jan 5, 2024

·

Stayed 2 nights

Hello, What has happened to the breakfasts? They have become awful. The fruit is in decaying condition, eggs are cold and rubbery. The 'sausage material' you have in the hot cart that you call 'sausage' seems like pure fat. There is no flavor in the food at all. What happened to you guys? Why have you slipped so far downhill? I used to love the breakfasts. -- I would also like to note that the staff are grumbling, not friendly, and seem bored and unhappy.

8

Genne

Jan 9, 2024

·

Stayed 2 nights

Super friendly and helpful staff. Hot breakfast was well above average. Room was large with fridge and microwave. Got a good rate when we had to extend stay for a third night due to snow storm.

8

K

Dec 31, 2025

·

Stayed 2 nights

Our room was very large and clean and the beds and pillows quite comfortable. Our bathtub had a problem switching from shower to tub, but it was fixed while we were out, so that was great -- it was a nice deep and well-contoured bathtub. We also got a microwave immediately upon request. The staff were friendly and helpful. The swimming pool's water was a comfortable but not too warm temperature, as was the surrounding air. The buffet was fine. The only (extra nice) addition we'd have liked would have been fruit cocktail or a better fruit variety; only over-ripe bananas were on offer for fruit the two mornings we were there. But the rest of the buffet was perfect. (I really liked that the scrambled eggs had no cheese added as happens too often; these probably had just a little salt.) There was a nice variety of bakery items too. Some kind of repair was needed near our room which required loud hammering for a few minutes beginning at 9am, when our teenager was still sleeping, so that was disappointing. Thankfully it didn't last long though. .

10

Peter

Nov 30, 2025

·

Stayed 1 night

Great stay, great breakfast

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AI-generated summary based on recent guest reviews

Month	Average price
January	$132
February	$145
March	$132
April	$129
May	$150
June	$202
July	$285
August	$287
September	$176
October	$203
November	$124
December	$120

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22 $162	23 $143	24 $154	25 $245	26 $331
27 $156	28 $122	29 $123	30 $128

Su	Mo	Tu	We	Th	Fr	Sa
				1 $141	2 $307	3 $496
4 $137	5 $183	6 $182	7 $210	8 $190	9 $498	10
11 $202	12 $152	13 $175	14 $177	15 $177	16 $297	17 $360
18 $167	19 $140	20 $144	21 $134	22 $143	23 $204	24 $206
25 $131	26 $128	27 $125	28 $130	29 $128	30 $122	31 $115

Hampton Inn & Suites Berkshires-Lenox

Prices for Hampton Inn & Suites Berkshires-Lenox

Monthly average prices

About this property

Location

Guest reviews of Hampton Inn & Suites Berkshires-Lenox

Who stays here?

What guests think

Property Policies

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Good to know

Optional extras

FAQs about Hampton Inn & Suites Berkshires-Lenox

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