Quality Inn & Suites Lethbridge East

Only complaint was the water slide was down while we were there. Everyone was so friendly and helpful.

Everyone was very nice and was clean. The water slide was broken which was a bummer.

Check in quick, comfortable beds/pillows, hot breakfast cereal & yogurt, pool and hot tub. Waterslide not in operation. Nice staff.

This hotel was fantastic! Quiet and safe area. Hot breakfast in the mornings, the pool and hot tub were really well maintained. Every staff member there was wonderful! Cheerful, super welcoming and we asked for a couple of small things like an extra blanket and they were very accommodating. Would 100% stay here again.

Decent rooms, nice pool, and good breakfast options.

Hot tub not working- was why we booked hotel that night

Nice little hotel, a bit dated but very clean. My kids loved the pool

Lots of parking friendly staff

Front desk check lady was so kind. Gave us a discount for casino food. Pool was clean and refreshing . Building is walking distance ,close to casino. Hot free breakfast was a bonus.

My overall experience was a great one. The staff that I did interact with were pleasant and professional. My only complaint was of the fitness area, and how limited it was, but a very minor inconvenience. Was missing cleaning spray for after my use.

Let’s break it down to: 1. Room, 2. Hotel & Amenities, and 3. Location 1. Room: The room and carpet are old but that’s not a problem. Lack of proper cleaning IS. There was dried pee on the toilet seat that’s been there a while and the light fixture on the ceiling was full of dead bugs. Since we’re staying in late November, I know they’ve been there a while. The tissue box was also empty. Microwave and fridge in room good. Small TV, bad. 2. Facility: People were friendly except for the lady trying to shut off the waterslide when she was looking right at our 8yr old child at the pool. Why do you think we picked this hotel in the first place lady? He used it once and she asked if we were done now… NO, we’re done when we leave (7:00pm ish, not very late) and she should not feel put out because we want to use a main attraction of this hotel! The railings getting in to the pool and hot tub are all loose and need service. The ‘exercise’ room is tiny and inside the pool area with a decent treadmill and a rickety elliptical trainer that rocks back and forth if you use it. No floor space. Breakfast is sausage, scrambled eggs, and hash brown potatoes. With waffles. No bacon. Location: There is a train nearby that toots its horn frequently. Not good if you are a light sleeper.

Clean room

Very quiet & friendly staff. Well kept. Laundry could be inspected a little better before putting on sheets or in bathrooms as there was lots of stains but other then that things were clean

Clean room

Clean, inviting room; tons of amenities; and all at a reasonable price

Property and rooms very clean, plenty of room and the staff is awesome especially Sue, and the other lady and can’t remember name . Would very much stay here again

All was great other than the pool and hot tub being out which was why we booked there. Housekeeping staff seemed exhausted and room could have been cleaner.

Very good experience. Staff are patient and nice. Room is nice and clean. Food and convenient store in walking distance

We checked in on Friday and then went to visit some friends. We were so tired when we got back that we dint notice that there was blood on the pillows and sheets where I was sleeping. We then let the front desk know that the sheets were bloody and they tried to say it was me. I wasn't bleeding from anywhere. We asked them to change all of the bedding. We were out again on Saturday and then when we got back, the sheets were not changed and the bedding was just as we left it. I went to the front desk and the lady there was trying to make it seem like it was our fault for booking on Expedia rather than through them. We got in to a bit of an argument before she put us in another room. We have been staying there for about 10 years now along with some of our friends. After this, we will never stay there again and neither will our friends

Very clean and welcoming

The lady at the front desk was extremely friendly, very warm and inviting. The room was very clean and quiet. The only complaint I have is the mattress was very uncomfortable to the point that it hurt to lay on it, I had to put the extra blankets that were in the room on the mattress to make it bearable to sleep on. The bed’s definitely need new mattresses. The reason I won’t stay there again is because of the mattress, other than that I would definitely recommend this hotel.

Give this one a pass. First and only time we will stay at a Quality Inn. Rooms are clean, but with dated furniture and old smell, cheap sheets and duvet (one bed had a decent duvet, other was polyester, hot and flimsy). “Deluxe” breakfast is mediocre at best with limited variety. Signs everywhere reminding you what you can’t do, and employees strictly enforcing. This is not the hotel for gatherings, team meets, or having any sort of fun. The conference room was double booked and we were given the lobby (also shushed at 7:30pm in our meeting). NO drinks, not even water in the pool area if you’re supervising your children on a hard, plastic bench. Our room was noisy. We heard people in the halls and the lobby doors opening and closing constantly. Our biggest issue was the chlorine rash both of our children received after using the pool. After making the front desk aware, I was told it is a known problem of too many chemicals being released when some people don’t shower first. We felt very uncomfortable for our entire stay. Rather than welcomed guests, we felt belittled and treated like children for doing basic things like visiting in the lobby or asking for towels. We have 2 well-behaved children and a dog, and we travel a lot. I will say this property was accommodating to our pet (which is why we stayed here in the first place), but it ended up being a huge disappointment to us, and others we travelled with.

beds and pillows are great

The staff were friendly. The room was old and worn. Torn fabric on chairs no end tables. Tiny bed we think was a double but we paid for a queen. No toiletries, just soap. No sound barrier could hear talking, every thump and step above you.

The staff and look of the rooms were nice. The pool was a hit for everyone. The down fall was the mattress to sleep on was so hard my sleep was horrible.

Was a comfortable stay

Too noise guest above couldn't sleep

Our single queen bed room was very spacious,

Really loud. Not sure why sound carried so much (maybe just our room location) but you could hear everything. I could hear the TV program from both adjoining rooms as well as conversations in the lobby. The room was fine staff was friendly. It was just a very difficult sleep as it was incredibly loud.

Stayed with my family for 2 nights. The room was clean and decent size for the price we paid. Breakfast is just so so but i liked the fact that you can grab snacks anytime when its available.

Give this one a pass. First and only time we will stay at a Quality Inn. Rooms are clean, but with dated furniture and old smell, cheap sheets and duvet (one bed had a decent duvet, other was polyester, hot and flimsy). “Deluxe” breakfast is mediocre at best with limited variety. Signs everywhere reminding you what you can’t do, and employees strictly enforcing. This is not the hotel for gatherings, team meets, or having any sort of fun. The conference room was double booked and we were given the lobby (also shushed at 7:30pm in our meeting). NO drinks, not even water in the pool area if you’re supervising your children on a hard, plastic bench. Our room was noisy. We heard people in the halls and the lobby doors opening and closing constantly. Our biggest issue was the chlorine rash both of our children received after using the pool. After making the front desk aware, I was told it is a known problem of too many chemicals being released when some people don’t shower first. We felt very uncomfortable for our entire stay. Rather than welcomed guests, we felt belittled and treated like children for doing basic things like visiting in the lobby or asking for towels. We have 2 well-behaved children and a dog, and we travel a lot. I will say this property was accommodating to our pet (which is why we stayed here in the first place), but it ended up being a huge disappointment to us, and others we travelled with.

Upon checking in I was told that I wouldn’t have been allowed a room because I had 2 kids with me. I apologized for not specifying that on the reservation. The lady that checked me in told me that we weren’t allowed to eat in our room because of my kids (aged 15 and 16), and they didn’t want to kids the make a mess of the new carpet that just been replaced. I was actually pretty shocked when she said that, because clearly my kids were standing with me, and she could see that they are not small children. She also stated to me that I wasn’t to leave them unattended anywhere in the hotel. It was undoubtedly the strangest check in interaction I’ve ever had. As well, we had to pay for the room in full at check in, when I clearly indicated that I would pay for it in full when we checked out. Aside from that, it worked for us and thankfully our stay wasn’t long. I don’t think I’d recommend this location in Lethbridge. There are likely better alternatives.

The front deck reception was very friendly and helpful. Great service and kind.

Working in the area. Very friendly and upbeat staff, great breakfast. Highly recommended

Thank you very much for your hospitality and services . i never forget your fixability to change reservation due to flight cancelation without fin me ..

Staff were excellent at this hotel. Very friendly and accommodating with our requests. Greeting hotel guests in the morning at the breakfast and offering to assist in making waffles or checking on food items making sure that there was always hot food available. Front desk clerk was friendly at check in and advised us of a problem with the hot water when we arrived. The issue was quickly resolved within an hour.

Everything was great as always. It is always so warm and welcoming as soon as you walk in the door. The staff are always great. The room is very clean and the bed very comfortable. Hot breakfast hit the mark. Thank you for another great stay.

Staff makes this property the best with their friendliness and desire to ensure all your needs are met.

We stayed at this hotel years ago, we decided to stay again. It was the same, except I will add the customer service which was great before, was exceptional on this most recent visit. They helped us find a place to have supper to celebrate our grandsons birthday.

Front staff was super friendly and great service.

Let’s break it down to: 1. Room, 2. Hotel & Amenities, and 3. Location 1. Room: The room and carpet are old but that’s not a problem. Lack of proper cleaning IS. There was dried pee on the toilet seat that’s been there a while and the light fixture on the ceiling was full of dead bugs. Since we’re staying in late November, I know they’ve been there a while. The tissue box was also empty. Microwave and fridge in room good. Small TV, bad. 2. Facility: People were friendly except for the lady trying to shut off the waterslide when she was looking right at our 8yr old child at the pool. Why do you think we picked this hotel in the first place lady? He used it once and she asked if we were done now… NO, we’re done when we leave (7:00pm ish, not very late) and she should not feel put out because we want to use a main attraction of this hotel! The railings getting in to the pool and hot tub are all loose and need service. The ‘exercise’ room is tiny and inside the pool area with a decent treadmill and a rickety elliptical trainer that rocks back and forth if you use it. No floor space. Breakfast is sausage, scrambled eggs, and hash brown potatoes. With waffles. No bacon. Location: There is a train nearby that toots its horn frequently. Not good if you are a light sleeper.

Very convenient location!

Hotel was nice ,except it sounded like a truck stop with all the outside traffic

Easy access. Not close to restaurants

Price not bad, with morning breakfast complimentary, being close to the casino was a , didn't like the small sized pillows

This is a nice little hotel, it is close to restaurants, liquor store, gas and coffee. Plenty of parking. Their breakfast is pretty good. Many choices.

Easy to find and good access to highway 3

Great place easy access

Convenient location , away from the business of the city.

Close to casino and easy to get to.

Staff were courteous and helpful. The breakfast was well stocked and had nice variety.

No hot water in the morning so very uncomfortable shower. The breakfast lounge is very small for the size of the hotel - they maybe had 6 tables. Had to take our breakfast back to the room. will not be staying here again.

Absolutely horrible that this hotel is living under the "since covid" thing. How do you run out of fresh towels? How do you tell your customers to put a mattress on the floor for a better sleep? What the actual? Not enough hot breakfast? We were given a plate out of the microwave with a bit of potatoes and scrambled egg that was left over? I seriously demand a credit for this poor quality of stay and by credit I don't mean credit to stay there again! I am appauled! At almost $700 for a weekend, for this hotel? It should more be $300!

The only bad thing was the coffee. In the rooms and at breakfast. Honestly. I rarely complain but the coffee needs improvement. All the staff were excellent and attentive and Johnny-on-the-spot!!

Decent rooms, nice pool, and good breakfast options.

Everything was great as always. It is always so warm and welcoming as soon as you walk in the door. The staff are always great. The room is very clean and the bed very comfortable. Hot breakfast hit the mark. Thank you for another great stay.

Everything was good except the dry pastries and cookied in the evening

Friendly front desk staff, great breakfast

The staff were extremely welcoming and friendly. The breakfast was amazing and had so many options. The hotel and rooms were clean and tidy.

Great location. Staff friendly. Nice breakfast.