Hyatt Vancouver Downtown Alberni
From
$404
/ night
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From
$404
/ night
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a hot tub. Additional amenities at this hotel inclu...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Business amenities
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Vancouver? This hotel has 6814 square feet (633 square meters) of space consisting of conference space and 9 meeting rooms.
Dining
Enjoy Fusion cuisine at Carlino, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Cooked-to-order breakfasts are available daily from 7 AM to 11 AM for a fee.
Rooms
Make yourself at home in one of the 119 guestrooms featuring refrigerators and minibars. Wired and wireless internet access is complimentary, and flat-screen televisions with premium TV channels provide entertainment. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Location
With a stay at Hyatt Vancouver Downtown Alberni, you'll be centrally located in Vancouver, steps from Robson Street and 5 minutes by foot from Vancouver Waterfront. This luxury hotel is 0.4 mi (0.6 km) from Vancouver Convention Centre and 0.6 mi (0.9 km) from Canada Place Cruise Ship Terminal.
What's nearby
Robson Street(0.1 miles)
United States Consulate(0.2 miles)
Vancouver Waterfront(0.3 miles)
Vancouver Art Gallery(0.3 miles)
Jack Poole Plaza(0.3 miles)
Vancouver Convention Centre(0.4 miles)
Pacific Centre Shopping Mall(0.4 miles)
Robson Square(0.4 miles)
Waterfront Centre(0.5 miles)
St. Paul's Hospital(0.5 miles)
Granville Street(0.5 miles)
Commodore Ballroom(0.5 miles)
Orpheum Theater(0.5 miles)
Vancouver Central Public Library(0.6 miles)
Canada Place Cruise Ship Terminal(0.6 miles)
Vancouver Harbour Flight Centre (CXH)(0.6 miles)
Vancouver Intl. Airport (YVR)(9.1 miles)
Pitt Meadows, BC (YPK)(24.8 miles)
Sechelt, BC (YHS-Sunshine Coast Regional)(38.7 miles)
Galiano Island, BC (YMF-Montague Harbour Seaplane Base)(74.6 miles)
Parking
Restaurant
Swimming pool
Business Center
Room Service
Valet Parking
Location
1128 West Georgia Street, West End, Vancouver, Canada
Robson Street (0.1 miles)
United States Consulate (0.2 miles)
Vancouver Waterfront (0.3 miles)
Vancouver Art Gallery (0.3 miles)
Jack Poole Plaza (0.3 miles)
Vancouver Convention Centre (0.4 miles)
Room options
6
Deluxe Room, 2 Double Beds
Room details
2 Full Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
10
1 King Bed Junior Suite, Balcony
Room details
1 King Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
9
Deluxe Suite, 1 Bedroom, Balcony
Room details
1 King Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
5
Deluxe Room, 1 King Bed
Room details
1 King Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
6
Premium Suite, 1 King Bed with Sofa Bed, Balcony
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
5
Room, 1 King Bed
Room details
1 King Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
5
Suite, 1 Bedroom, City View
Room details
1 King Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
5
Room, 2 Double Beds, City View
Room details
2 Full Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
6
Premium Suite, 1 Bedroom, Balcony
Room details
1 King Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
6
Deluxe Room, 1 King Bed with Sofa Bed
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
5
Suite, 1 Bedroom
Room details
1 King Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
5
Room, 1 King Bed, City View
Room details
1 King Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
5
Room, 2 Double Beds
Room details
2 Full Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
Guest reviews of Hyatt Vancouver Downtown Alberni
9.2
Superb
Based on 1,001 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews of Hyatt Vancouver Downtown Alberni, travelers consistently praise outstanding, personalized service, a central walkable location, and spacious, comfortable rooms, while also noting generally high cleanliness standards alongside a few inconsistencies and occasional maintenance or noise issues.
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What guests think
Across recent reviews of Hyatt Vancouver Downtown Alberni, travelers consistently praise outstanding, personalized service, a central walkable location, and spacious, comfortable rooms, while also noting generally high cleanliness standards alongside a few inconsistencies and occasional maintenance or noise issues.
Guests highlight a quality gym plus spa and pool access, though some mention inconsistent sauna or steam heat and a small pool. Dining, including Carlino and in-room options, is widely enjoyed, with breakfast often highlighted and occasional calls for more vegan choices. Expect refined, low-key luxury with modern comforts.
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AI-generated summary based on recent guest reviews
Facilities
Reviews often praise the gym and note spa and pool access. One review noted limited amenities during the brand change, while others mention inconsistent sauna or steam heat and a small pool.
Related guest reviews
10
Justin
Jan 25, 2025
·
Stayed 3 nights
Great hotel! Gym was clean and the room was excellent.
Great hotel! Gym was clean and the room was excellent.
10
Husam
May 19, 2025
·
Stayed 1 night
Fantastic service and amenities
Fantastic service and amenities
6
Sheron
Mar 18, 2025
·
Stayed 8 nights
I was a little disappointed with this property. Seeing I’ve traveled to other Shangri-La’s, I was expecting something different. This property isn’t large at all, the hallways are very narrow, there’s no lounge area, they have a small restaurant with a bar which was lovely. The hotel is not in pristine shape, it’s quite run down for a luxury hotel. I’d expect these conditions at a Marriott or Ritz Carlton, but not at a Shangri-La. The location was great, right downtown, walkable to many things. Close to the water and all the shops on Robson. High end stores within minutes. Everything for me was within a few minute walk. The views are also terrible due to the location and there aren’t a lot of amenities. The hotel is so small they only had one steam room in the women’s change room and the sauna was in the men’s. Which I found odd but I guess they were tight for space. You do really really that everything was tight and narrow. All that being said, the staff were exceptional right from when I stepped out of my Uber right till when I checked out. I would recommend this place but I wouldn’t except luxury. The restaurant was fine, the food wasn’t over the top but it did the trick, and they were very accommodating.
I was a little disappointed with this property. Seeing I’ve traveled to other Shangri-La’s, I was expecting something different. This property isn’t large at all, the hallways are very narrow, there’s no lounge area, they have a small restaurant with a bar which was lovely. The hotel is not in pristine shape, it’s quite run down for a luxury hotel. I’d expect these conditions at a Marriott or Ritz Carlton, but not at a Shangri-La. The location was great, right downtown, walkable to many things. Close to the water and all the shops on Robson. High end stores within minutes. Everything for me was within a few minute walk. The views are also terrible due to the location and there aren’t a lot of amenities. The hotel is so small they only had one steam room in the women’s change room and the sauna was in the men’s. Which I found odd but I guess they were tight for space. You do really really that everything was tight and narrow. All that being said, the staff were exceptional right from when I stepped out of my Uber right till when I checked out. I would recommend this place but I wouldn’t except luxury. The restaurant was fine, the food wasn’t over the top but it did the trick, and they were very accommodating.
10
Manpreet
Apr 2, 2025
·
Stayed 2 nights
Such an amazing place to stay! Every single staff member from housekeeping to front desk were phenomenal and made the stay so much better. The spa and carlino restaurant is what we had tried and both were amazing as well with service and food tasted good! Definitely recommended for a restful stay.
Such an amazing place to stay! Every single staff member from housekeeping to front desk were phenomenal and made the stay so much better. The spa and carlino restaurant is what we had tried and both were amazing as well with service and food tasted good! Definitely recommended for a restful stay.
10
Chai
Mar 13, 2024
·
Stayed 6 nights
Like Large room and view, great location pool a bit small
Like Large room and view, great location pool a bit small
2
Raya
Mar 19, 2025
·
Stayed 2 nights
We were treated horrible for coming from the states. There was dill pickles in the lobby! They didn’t honor our VIP credit. The spa is a disappointment has no steam room for the men and the sauna wasn’t warm. Vincent acted aggressive and they didn’t honor $50 inconveniences credit. Our bedding had someone else’s blood stains. Baris was rude and it took 40 min to check in because they gave us someone else’s room with their cookie amenity. Very rude staff and they serve spoiled food and there negligence could have caused us food poisoning.I would never recommend this motel 6 of a hotel this should be stripped from Forbes and pictures will be sent to them.
We were treated horrible for coming from the states. There was dill pickles in the lobby! They didn’t honor our VIP credit. The spa is a disappointment has no steam room for the men and the sauna wasn’t warm. Vincent acted aggressive and they didn’t honor $50 inconveniences credit. Our bedding had someone else’s blood stains. Baris was rude and it took 40 min to check in because they gave us someone else’s room with their cookie amenity. Very rude staff and they serve spoiled food and there negligence could have caused us food poisoning.I would never recommend this motel 6 of a hotel this should be stripped from Forbes and pictures will be sent to them.
10
Angda
Dec 25, 2024
·
Stayed 2 nights
Great location, great friendly staff, rooms are good size and comfortable. Better experience than the Fairmont from service and room perspective. Has level 2 EV charging, we used through valet.
Great location, great friendly staff, rooms are good size and comfortable. Better experience than the Fairmont from service and room perspective. Has level 2 EV charging, we used through valet.
10
Erica
Dec 27, 2024
·
Stayed 5 nights
Great hotel that has an amazing gym, in a great location, helpful and friendly staff.
Great hotel that has an amazing gym, in a great location, helpful and friendly staff.
10
Jeffrey
Apr 30, 2025
·
Stayed 3 nights
Normally a hotel like this would be out of my price range but found a very good promotion on Expedia so was happy to give it a try. It is a very nice hotel and great location. The bed and pillows were very comfortable, I really enjoyed my stay here. Note that there are two addresses for this hotel, the Alberni St one is the one that will take you closest to the check in area. Uber drivers were not familiar with it as it goes into the underground parking so you might have to instruct them where to go.
Normally a hotel like this would be out of my price range but found a very good promotion on Expedia so was happy to give it a try. It is a very nice hotel and great location. The bed and pillows were very comfortable, I really enjoyed my stay here. Note that there are two addresses for this hotel, the Alberni St one is the one that will take you closest to the check in area. Uber drivers were not familiar with it as it goes into the underground parking so you might have to instruct them where to go.
10
natalia
Jun 13, 2025
·
Stayed 3 nights
The hotel staff was beyond exceptional- very helpful and friendly. They recommended a restaurant for lunch and advised the restaurant to expect us and when we arrived we received great seats, a special little treat from the chef- made us feel great! Rooms were very clean.gym incredible and nice pool.
The hotel staff was beyond exceptional- very helpful and friendly. They recommended a restaurant for lunch and advised the restaurant to expect us and when we arrived we received great seats, a special little treat from the chef- made us feel great! Rooms were very clean.gym incredible and nice pool.
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AI-generated summary based on recent guest reviews
Cleanliness
Many describe rooms as very clean and housekeeping thorough. However, some reported issues such as stained carpets, under-bed debris, a dirty pool, stained bedding, and occasional delays when a Do Not Disturb sign prevented earlier servicing.
Related guest reviews
10
Tess
Jul 17, 2025
·
Stayed 2 nights
Housekeeping at this Hotel arrives fairly early in the morning and if you have your do not disturb but pushed during this time, they will not clean and replenish supplies crucial to your stay. I had to ask the hotel staff three times in one day to, at the very least, replenish supplies. They finally did so around 7pm with added benefit of cleaning the room as well.
Housekeeping at this Hotel arrives fairly early in the morning and if you have your do not disturb but pushed during this time, they will not clean and replenish supplies crucial to your stay. I had to ask the hotel staff three times in one day to, at the very least, replenish supplies. They finally did so around 7pm with added benefit of cleaning the room as well.
10
Edgar
Nov 10, 2025
·
Stayed 1 night
Clean room, staff are very nice and room service is very very good
Clean room, staff are very nice and room service is very very good
10
Phyllis
Nov 14, 2024
·
Stayed 1 night
Clean and Beautifully appointed room and friendly attentive service. Our home away from home when travelling to Vancouver
Clean and Beautifully appointed room and friendly attentive service. Our home away from home when travelling to Vancouver
4
Glenn
Jun 2, 2025
·
Stayed 1 night
It would have been preferred that the room would’ve been cleaner. We are Vancouver residents who regularly stay in 5 star hotels, but for a price tag as large as this one I was expecting a little bit more out of my stay. My room was not as clean as I would have hoped, nor was the pool, filled with leaves, and even shells and some bugs. This was our first stay at the Shangri La but I have heard good reviews from peers of mine so I’m sure this was a once off, I’d maybe consider revisiting but some time down the line as it was a little bit of a let down.
It would have been preferred that the room would’ve been cleaner. We are Vancouver residents who regularly stay in 5 star hotels, but for a price tag as large as this one I was expecting a little bit more out of my stay. My room was not as clean as I would have hoped, nor was the pool, filled with leaves, and even shells and some bugs. This was our first stay at the Shangri La but I have heard good reviews from peers of mine so I’m sure this was a once off, I’d maybe consider revisiting but some time down the line as it was a little bit of a let down.
10
TOMOHIRO
Sep 1, 2025
·
Stayed 5 nights
I stayed for five nights. The location was great, with supermarkets and restaurants nearby, and it was also convenient for getting to tourist spots. The room was very spacious, and I was able to spend each day comfortably in a very clean room.
I stayed for five nights. The location was great, with supermarkets and restaurants nearby, and it was also convenient for getting to tourist spots. The room was very spacious, and I was able to spend each day comfortably in a very clean room.
10
David
Oct 6, 2024
·
Stayed 3 nights
Excellent cleanliness, service, room amenities, and location
Excellent cleanliness, service, room amenities, and location
2
Raya
Mar 19, 2025
·
Stayed 2 nights
We were treated horrible for coming from the states. There was dill pickles in the lobby! They didn’t honor our VIP credit. The spa is a disappointment has no steam room for the men and the sauna wasn’t warm. Vincent acted aggressive and they didn’t honor $50 inconveniences credit. Our bedding had someone else’s blood stains. Baris was rude and it took 40 min to check in because they gave us someone else’s room with their cookie amenity. Very rude staff and they serve spoiled food and there negligence could have caused us food poisoning.I would never recommend this motel 6 of a hotel this should be stripped from Forbes and pictures will be sent to them.
We were treated horrible for coming from the states. There was dill pickles in the lobby! They didn’t honor our VIP credit. The spa is a disappointment has no steam room for the men and the sauna wasn’t warm. Vincent acted aggressive and they didn’t honor $50 inconveniences credit. Our bedding had someone else’s blood stains. Baris was rude and it took 40 min to check in because they gave us someone else’s room with their cookie amenity. Very rude staff and they serve spoiled food and there negligence could have caused us food poisoning.I would never recommend this motel 6 of a hotel this should be stripped from Forbes and pictures will be sent to them.
2
Darrel
May 31, 2025
·
Stayed 2 nights
Staff checking in had zero discretion in front of my guest. Made it sound like I was there regularly. We have a 2lb baby Pomeranian that almost choked on multiple things from under the bed. The underside was full of ointment bottles. Krazy glue bottle. Tiny samples from other hotels At least when we told in advance we had a small dog with us someone could have checked the room for hazards. #702. Very loud street noise
Staff checking in had zero discretion in front of my guest. Made it sound like I was there regularly. We have a 2lb baby Pomeranian that almost choked on multiple things from under the bed. The underside was full of ointment bottles. Krazy glue bottle. Tiny samples from other hotels At least when we told in advance we had a small dog with us someone could have checked the room for hazards. #702. Very loud street noise
10
LONGHAI
Dec 28, 2025
·
Stayed 3 nights
Very clean and comfortable, and the staff were very warm and considerate, which made it a wonderful Christmas for me and my family!
Very clean and comfortable, and the staff were very warm and considerate, which made it a wonderful Christmas for me and my family!
10
Abdul
Oct 22, 2025
·
Stayed 5 nights
Amazing property. Housekeeping staff & staff in general, are some of the best in the hotel business. They really take their housekeeping seriously and we appreciate that.
Amazing property. Housekeeping staff & staff in general, are some of the best in the hotel business. They really take their housekeeping seriously and we appreciate that.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are spacious and comfortable, with thoughtful design and some balconies. Some guests noted dated decor, narrow corridors, limited bedside outlets, occasional street noise, and variable mattress firmness.
Related guest reviews
6
SOGOL
Nov 18, 2024
·
Stayed 2 nights
Needs renovations
Needs renovations
10
Peter
Sep 3, 2024
·
Stayed 3 nights
Amazing hotel and staff. Great location. Rooms are wonderfully designed and executed. Staff was willing to help and stayed in touch the exact amount to be attentive without overdoing it. This hotel really needs to be on everyone’s list.
Amazing hotel and staff. Great location. Rooms are wonderfully designed and executed. Staff was willing to help and stayed in touch the exact amount to be attentive without overdoing it. This hotel really needs to be on everyone’s list.
10
shauna lee
Oct 23, 2023
·
Stayed 2 nights
This is a very nice hotel and very clean. You could hear the street noise but that is very minor. We stayed in a king room with a balcony and the room was very nice. The only downside was no plug ins by the bed and the room has carpet.
This is a very nice hotel and very clean. You could hear the street noise but that is very minor. We stayed in a king room with a balcony and the room was very nice. The only downside was no plug ins by the bed and the room has carpet.
10
TOMOHIRO
Sep 1, 2025
·
Stayed 5 nights
I stayed for five nights. The location was great, with supermarkets and restaurants nearby, and it was also convenient for getting to tourist spots. The room was very spacious, and I was able to spend each day comfortably in a very clean room.
I stayed for five nights. The location was great, with supermarkets and restaurants nearby, and it was also convenient for getting to tourist spots. The room was very spacious, and I was able to spend each day comfortably in a very clean room.
10
Anthony
Sep 15, 2025
·
Stayed 2 nights
The beds are not as comfortable as they were in the past. Maybe new ones are coming soon?
The beds are not as comfortable as they were in the past. Maybe new ones are coming soon?
6
jason
Aug 17, 2024
·
Stayed 3 nights
Excellent staff although we felt nobody was really around which seemed odd. But, definitely readily available on request. Our room felt outdated and cheaply furnished considering the price per night. Bathroom is beautiful however and the features throughout were innovative.
Excellent staff although we felt nobody was really around which seemed odd. But, definitely readily available on request. Our room felt outdated and cheaply furnished considering the price per night. Bathroom is beautiful however and the features throughout were innovative.
10
Ross
May 17, 2025
·
Stayed 3 nights
Large room. Promptly took care of our needs. Noteworthy was the evening before departure I went to the concierge and asked for a cab to airport at 545am a bellhop at 535 and my bill when I got to my room. Went for a drink and it all happened to the minute. That’s service.
Large room. Promptly took care of our needs. Noteworthy was the evening before departure I went to the concierge and asked for a cab to airport at 545am a bellhop at 535 and my bill when I got to my room. Went for a drink and it all happened to the minute. That’s service.
8
TRudi
Jun 19, 2024
·
Stayed 5 nights
The area is very convenient for dining and shopping. Except the bed, it is not comfortable. I have to get a few body massages after came home.
The area is very convenient for dining and shopping. Except the bed, it is not comfortable. I have to get a few body massages after came home.
10
Jeffrey
Apr 30, 2025
·
Stayed 3 nights
Normally a hotel like this would be out of my price range but found a very good promotion on Expedia so was happy to give it a try. It is a very nice hotel and great location. The bed and pillows were very comfortable, I really enjoyed my stay here. Note that there are two addresses for this hotel, the Alberni St one is the one that will take you closest to the check in area. Uber drivers were not familiar with it as it goes into the underground parking so you might have to instruct them where to go.
Normally a hotel like this would be out of my price range but found a very good promotion on Expedia so was happy to give it a try. It is a very nice hotel and great location. The bed and pillows were very comfortable, I really enjoyed my stay here. Note that there are two addresses for this hotel, the Alberni St one is the one that will take you closest to the check in area. Uber drivers were not familiar with it as it goes into the underground parking so you might have to instruct them where to go.
8
KUNIHIRO
May 16, 2025
·
Stayed 2 nights
廊下やロビーで極端に狭い。 部屋は広くて、特にバスルームは広くて快適。 近くにはレストランや気の利いたお店が多くてロケーションはとても良い。
廊下やロビーで極端に狭い。 部屋は広くて、特にバスルームは広くて快適。 近くにはレストランや気の利いたお店が多くてロケーションはとても良い。
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AI-generated summary based on recent guest reviews
Service
Service is widely described as exceptional, personalized, and proactive, with standout concierge support and thoughtful upgrades. A small number cite rigid policies or an unaccommodating check-in, and one review reported chaos during a mid-stay brand change.
Related guest reviews
10
Kate
Oct 26, 2025
·
Stayed 4 nights
This is one of nicest hotels I’ve ever stayed at. The staff was really extraordinary. Will stay here again.
This is one of nicest hotels I’ve ever stayed at. The staff was really extraordinary. Will stay here again.
10
Cassie
Oct 25, 2025
·
Stayed 1 night
Very friendly. Went over the top. Above and beyond expectations
Very friendly. Went over the top. Above and beyond expectations
10
Harjot
Jul 29, 2024
·
Stayed 1 night
We were upgraded to the presidential suite and it was the best stay. Their service was amazing. We celebrated our wedding anniversary and they gave us some champagne and a cake for celebrating
We were upgraded to the presidential suite and it was the best stay. Their service was amazing. We celebrated our wedding anniversary and they gave us some champagne and a cake for celebrating
2
Zulfiqar Ali
Nov 8, 2025
·
Stayed 4 nights
I booked this hotel for a five day business trip. Four days before my flight my mother had a terrible accident and on the day I was due to travel she was booked in for emergency surgery. It was a deeply stressful and frightening time. I had to cancel my trip, as any decent person would. Expedia were amazing. They understood right away and even called the hotel several times, confident Hyatt Vancouver Alberni would show some humanity and allow me to move my booking by one week. They were wrong. The hotel refused completely. No compassion. No care. No sense of decency. I wasn’t asking for a refund. I only wanted to change the dates. I was told I’d already been given a “substantial discount” for choosing the non refundable option. That supposed discount was less than a breakfast. To call that substantial is an insult. They also tried to blame Expedia's policy which was not true, as confirmed by Expedia. I am a CEO who books hotels for myself and my staff all over the world. I can say with absolute certainty that I will never use a Hyatt property again. This experience showed me exactly what kind of company they are. Heartless when it matters most. Thankfully, I rebooked at L’Hermitage Hotel, where the staff were kind, compassionate and professional. The contrast was shocking. L’Hermitage has my loyalty from now on when I visit Vancouver. Hyatt Vancouver Alberni has lost it forever.
I booked this hotel for a five day business trip. Four days before my flight my mother had a terrible accident and on the day I was due to travel she was booked in for emergency surgery. It was a deeply stressful and frightening time. I had to cancel my trip, as any decent person would. Expedia were amazing. They understood right away and even called the hotel several times, confident Hyatt Vancouver Alberni would show some humanity and allow me to move my booking by one week. They were wrong. The hotel refused completely. No compassion. No care. No sense of decency. I wasn’t asking for a refund. I only wanted to change the dates. I was told I’d already been given a “substantial discount” for choosing the non refundable option. That supposed discount was less than a breakfast. To call that substantial is an insult. They also tried to blame Expedia's policy which was not true, as confirmed by Expedia. I am a CEO who books hotels for myself and my staff all over the world. I can say with absolute certainty that I will never use a Hyatt property again. This experience showed me exactly what kind of company they are. Heartless when it matters most. Thankfully, I rebooked at L’Hermitage Hotel, where the staff were kind, compassionate and professional. The contrast was shocking. L’Hermitage has my loyalty from now on when I visit Vancouver. Hyatt Vancouver Alberni has lost it forever.
6
MICHAEL
Jun 15, 2025
·
Stayed 3 nights
Great location. Nice lobby and spa floor. Remainder of hotel is somewhat drab, particularly for the price point and star rating. Rooms are nice but a bit underwhelming. Check-in staff was friendly but fairly unaccommodating when issues arise - my wife was not allowed to check in without me (I was on a plane) unless the reservation was changed to her name and she used her own payment methods. A bit surprising to say the least. Nothing to make up for the inconvenience. The Fairmont Pacific Rim looks beautiful for appx the same price.
Great location. Nice lobby and spa floor. Remainder of hotel is somewhat drab, particularly for the price point and star rating. Rooms are nice but a bit underwhelming. Check-in staff was friendly but fairly unaccommodating when issues arise - my wife was not allowed to check in without me (I was on a plane) unless the reservation was changed to her name and she used her own payment methods. A bit surprising to say the least. Nothing to make up for the inconvenience. The Fairmont Pacific Rim looks beautiful for appx the same price.
6
Wai Tsun
Jul 2, 2025
·
Stayed 4 nights
Booked to stay at the Shangri-La. The property suddenly converted to a Hyatt partway though. Absolute chaos. Decor removed. Amenities not available. From five stars to a three.
Booked to stay at the Shangri-La. The property suddenly converted to a Hyatt partway though. Absolute chaos. Decor removed. Amenities not available. From five stars to a three.
10
Ross
May 17, 2025
·
Stayed 3 nights
Large room. Promptly took care of our needs. Noteworthy was the evening before departure I went to the concierge and asked for a cab to airport at 545am a bellhop at 535 and my bill when I got to my room. Went for a drink and it all happened to the minute. That’s service.
Large room. Promptly took care of our needs. Noteworthy was the evening before departure I went to the concierge and asked for a cab to airport at 545am a bellhop at 535 and my bill when I got to my room. Went for a drink and it all happened to the minute. That’s service.
10
Michael
Sep 16, 2025
·
Stayed 6 nights
Run don't walk to the Hyatt Downtown Vancouver (formerly Shangri-La). Best concierge ever, world-class service. Food and in-room dining are great. Turndown service is amazing. The staff were incredible and had attention to detail like I've not seen in any other 5-star establishment. The interiors of the hotel are so chic and beautiful. I could not highly recommend enough. I will definitely be staying here again.
Run don't walk to the Hyatt Downtown Vancouver (formerly Shangri-La). Best concierge ever, world-class service. Food and in-room dining are great. Turndown service is amazing. The staff were incredible and had attention to detail like I've not seen in any other 5-star establishment. The interiors of the hotel are so chic and beautiful. I could not highly recommend enough. I will definitely be staying here again.
10
Noah
Jan 19, 2025
·
Stayed 2 nights
Amazing staff, never felt so looked after before, attention to detail was marvellous . Will highly recommend and hopefully more stays in the future:)
Amazing staff, never felt so looked after before, attention to detail was marvellous . Will highly recommend and hopefully more stays in the future:)
10
Alexa
Dec 5, 2024
·
Stayed 3 nights
Best service I have ever received at a hotel by far.
Best service I have ever received at a hotel by far.
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AI-generated summary based on recent guest reviews
Location
Downtown location is central and walkable to Robson Street, the harbour and cruise terminal, shops, restaurants, and transit. A few note the vehicle entrance is tricky to find, and some prefer its quieter setting over the waterfront.
Related guest reviews
10
Mark
Sep 5, 2023
·
Stayed 3 nights
Great location in the heart of downtown Vancouver. Very close to walk to Canada Place, Robson, Stanley Park etc. Staff were amazing and went the extra mile with my daughter. It was much apperciated!
Great location in the heart of downtown Vancouver. Very close to walk to Canada Place, Robson, Stanley Park etc. Staff were amazing and went the extra mile with my daughter. It was much apperciated!
10
Kah Kay
Aug 11, 2025
·
Stayed 2 nights
Located in the financial hub of Vancouver, the Hyatt Alberni is convenient for the shops and restaurants on Robson Street and near to the cruise terminal. The junior suite that I had was spacious and well maintained. Staff were extremely helpful and friendly. Highly recommended for pre-cruise accommodation.
Located in the financial hub of Vancouver, the Hyatt Alberni is convenient for the shops and restaurants on Robson Street and near to the cruise terminal. The junior suite that I had was spacious and well maintained. Staff were extremely helpful and friendly. Highly recommended for pre-cruise accommodation.
10
Joseph
Aug 3, 2025
·
Stayed 4 nights
Centre of the city located
Centre of the city located
10
TOMOHIRO
Sep 1, 2025
·
Stayed 5 nights
I stayed for five nights. The location was great, with supermarkets and restaurants nearby, and it was also convenient for getting to tourist spots. The room was very spacious, and I was able to spend each day comfortably in a very clean room.
I stayed for five nights. The location was great, with supermarkets and restaurants nearby, and it was also convenient for getting to tourist spots. The room was very spacious, and I was able to spend each day comfortably in a very clean room.
10
john
Sep 19, 2023
·
Stayed 2 nights
Perfect location in heart of downtown Vancouver!
Perfect location in heart of downtown Vancouver!
8
Richard
Aug 14, 2024
·
Stayed 3 nights
Great location, close to shops and walking distance to coal harbour.
Great location, close to shops and walking distance to coal harbour.
10
gabriel
Dec 18, 2024
·
Stayed 5 nights
This hotel is located in a very elegant part of town, easy to walk around, lots of shops and restaurants close by
This hotel is located in a very elegant part of town, easy to walk around, lots of shops and restaurants close by
10
Adam
Feb 17, 2025
·
Stayed 1 night
Clean, friendly staff - good location! Shopping and food all nearby.
Clean, friendly staff - good location! Shopping and food all nearby.
10
Zachary
Feb 27, 2024
·
Stayed 3 nights
Shangri-La Vancouver is a fantastic hotel in downtown Vancouver. Easy walking distance to Stanley Park, English Bay, and Gastown means that you're very close to anything you might want to do in Vancouver. Alberni and Robson streets are home to some of the best places to eat in Van City, so you will never be hungry. Simply a great hotel in a great location.
Shangri-La Vancouver is a fantastic hotel in downtown Vancouver. Easy walking distance to Stanley Park, English Bay, and Gastown means that you're very close to anything you might want to do in Vancouver. Alberni and Robson streets are home to some of the best places to eat in Van City, so you will never be hungry. Simply a great hotel in a great location.
10
Karen
Dec 15, 2024
·
Stayed 1 night
Lovely checkin. Quiet. Hard to find car entrance but valet ran out to show my husband where to enter
Lovely checkin. Quiet. Hard to find car entrance but valet ran out to show my husband where to enter
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AI-generated summary based on recent guest reviews
Dining
Carlino and in-room dining earn frequent praise for quality, with breakfast a common highlight. A few guests were disappointed by specific dishes or wanted more vegan choices.
Related guest reviews
10
Colette
Nov 18, 2023
·
Stayed 1 night
Everything was perfect. I just wish they had more vegan options would have been nice to have dinner in the restaurant.
Everything was perfect. I just wish they had more vegan options would have been nice to have dinner in the restaurant.
10
Urania
Mar 29, 2024
·
Stayed 3 nights
Excellent service. Well kept hotel. Carlino restaurant was great
Excellent service. Well kept hotel. Carlino restaurant was great
10
Amabel
Oct 18, 2025
·
Stayed 3 nights
Better choice fir breakfast that’s a la carte
Better choice fir breakfast that’s a la carte
10
Linda
Oct 17, 2023
·
Stayed 2 nights
From the moment we arrived we felt pampered. Valet parking attendents were friendly, very efficient and we didn't have to go to the main lobby to check-in as there was a check-in desk as soon as your walked into the hotel after leaving our car with the valet. Check-in was fast and not only did we get a room upgrade to celebrate our 40th wedding anniversary, we received 4 upgrades. We also received a bottle of champagne (Prosecco) and some Nanaimo bars in our room to celebrate. Such a great touch and so much appreciated. We found every single person who worked at the Shangri-la to be people focused and focused on ensuring our stay was meeting, if not exceeding our expectations. They exceeded our expectations in all cases but one, the restaurant Carlino. Carlion is a Michelin recommended restaurant so we had reserved a table for our celebartion. We were seated promptly, our server was duly attentive. He recommended wine and the pasta special for our entree. We shared a salad to start and it was delicious. The pasta special however was terrible. Neither of us liked it all. Our server said we could order something different which we did. Our second entrees, were only just okay. Very disappointing. We would not eat at Carlino again. The hotel is fantastic and we do highly recommend it.
From the moment we arrived we felt pampered. Valet parking attendents were friendly, very efficient and we didn't have to go to the main lobby to check-in as there was a check-in desk as soon as your walked into the hotel after leaving our car with the valet. Check-in was fast and not only did we get a room upgrade to celebrate our 40th wedding anniversary, we received 4 upgrades. We also received a bottle of champagne (Prosecco) and some Nanaimo bars in our room to celebrate. Such a great touch and so much appreciated. We found every single person who worked at the Shangri-la to be people focused and focused on ensuring our stay was meeting, if not exceeding our expectations. They exceeded our expectations in all cases but one, the restaurant Carlino. Carlion is a Michelin recommended restaurant so we had reserved a table for our celebartion. We were seated promptly, our server was duly attentive. He recommended wine and the pasta special for our entree. We shared a salad to start and it was delicious. The pasta special however was terrible. Neither of us liked it all. Our server said we could order something different which we did. Our second entrees, were only just okay. Very disappointing. We would not eat at Carlino again. The hotel is fantastic and we do highly recommend it.
10
Sandy
Sep 26, 2023
·
Stayed 3 nights
Breakfast was amazing. Property was very well maintained and in a great location.
Breakfast was amazing. Property was very well maintained and in a great location.
10
Kimberleigh
May 10, 2025
·
Stayed 1 night
What a lovely spot on the heart of the city. The foods are always lovely and the staff even sweeter
What a lovely spot on the heart of the city. The foods are always lovely and the staff even sweeter
10
Michael
Sep 16, 2025
·
Stayed 6 nights
Run don't walk to the Hyatt Downtown Vancouver (formerly Shangri-La). Best concierge ever, world-class service. Food and in-room dining are great. Turndown service is amazing. The staff were incredible and had attention to detail like I've not seen in any other 5-star establishment. The interiors of the hotel are so chic and beautiful. I could not highly recommend enough. I will definitely be staying here again.
Run don't walk to the Hyatt Downtown Vancouver (formerly Shangri-La). Best concierge ever, world-class service. Food and in-room dining are great. Turndown service is amazing. The staff were incredible and had attention to detail like I've not seen in any other 5-star establishment. The interiors of the hotel are so chic and beautiful. I could not highly recommend enough. I will definitely be staying here again.
8
J.
Jun 27, 2025
·
Stayed 1 night
Employees are lovely and service is incredible. Shout out to Lexon in the lounge! It’s much quieter than being located on the harbour if you’re sensitive to noise. Towels could use replacing and shower was as hot and cold as my ex mother in-law lol. Ending on a positive note, the food is next level and personal touches cannot be overlooked. Thank-you for having me.
Employees are lovely and service is incredible. Shout out to Lexon in the lounge! It’s much quieter than being located on the harbour if you’re sensitive to noise. Towels could use replacing and shower was as hot and cold as my ex mother in-law lol. Ending on a positive note, the food is next level and personal touches cannot be overlooked. Thank-you for having me.
10
Kelsey
May 12, 2025
·
Stayed 6 nights
We had a FANTASTIC stay at Shangri La Vancouver! The concierge was amazing and gave us numerous recommendations (shout out to Leah especially!). The bartenders and drinks were superb. Great location - we walked and took public transit everywhere. Gorgeous rooms. We can't wait to stay here again!
We had a FANTASTIC stay at Shangri La Vancouver! The concierge was amazing and gave us numerous recommendations (shout out to Leah especially!). The bartenders and drinks were superb. Great location - we walked and took public transit everywhere. Gorgeous rooms. We can't wait to stay here again!
10
Suqin
Mar 23, 2025
·
Stayed 4 nights
Shangri-La Vancouver was an exceptional stay with respectful staff, a large room size for two, and a location at the heart of downtown. The daily evening service was appreciated, with kind staff and many complimentary goods. The included breakfast at Carlino (bib gourmand) also had a calm ambiance, alongside its great menu and city view. It was walking distance from most if not all the prominent landmarks and locations of the downtown area.
Shangri-La Vancouver was an exceptional stay with respectful staff, a large room size for two, and a location at the heart of downtown. The daily evening service was appreciated, with kind staff and many complimentary goods. The included breakfast at Carlino (bib gourmand) also had a calm ambiance, alongside its great menu and city view. It was walking distance from most if not all the prominent landmarks and locations of the downtown area.
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AI-generated summary based on recent guest reviews
10
Andrea
3 weeks ago
·
Stayed 4 nights
Very convenient location, the rooms are pretty spacious, we traveled with children and it was amazing. The staff was very kind and helpful
Very convenient location, the rooms are pretty spacious, we traveled with children and it was amazing. The staff was very kind and helpful
10
Patricia
Aug 8, 2026
·
Stayed 3 nights
Amazing location near expensive high end shops and great restaurants. The hotel room was perfect, great comfy beds/ pillows and great bathroom. Water bottles included in room and delicious cookies! The outdoor jacuzzi and changing room area were incredible and clean. Everything was well maintained and such great service. Walkable to the water. Would stay again
Amazing location near expensive high end shops and great restaurants. The hotel room was perfect, great comfy beds/ pillows and great bathroom. Water bottles included in room and delicious cookies! The outdoor jacuzzi and changing room area were incredible and clean. Everything was well maintained and such great service. Walkable to the water. Would stay again
10
Margaret
Aug 8, 2026
·
Stayed 3 nights
Our room was lovely, clean and spacious. The beds were like sleeping in clouds. The staff were helpful and pleasant. Overall, a wonderful experience!
Our room was lovely, clean and spacious. The beds were like sleeping in clouds. The staff were helpful and pleasant. Overall, a wonderful experience!
6
Anil
Jun 29, 2026
·
Stayed 1 night
We were booked into a room immediately above an event floor where a wedding was taking place. Loud music began at 11:30 pm and continued until after 1 am. We were not informed about this at check in or given any option to switch rooms until we phoned reception at 11:30 pm. We were told that the music would stop at midnight but it did not. The reason given was that the hotel security were unable to control the event. Very disappointed in what should have been a pleasant stay in a beautiful hotel.
We were booked into a room immediately above an event floor where a wedding was taking place. Loud music began at 11:30 pm and continued until after 1 am. We were not informed about this at check in or given any option to switch rooms until we phoned reception at 11:30 pm. We were told that the music would stop at midnight but it did not. The reason given was that the hotel security were unable to control the event. Very disappointed in what should have been a pleasant stay in a beautiful hotel.
10
Darryl
Jun 11, 2026
·
Stayed 2 nights
By far the best full service hotel I’ve stayed at in a long time !
By far the best full service hotel I’ve stayed at in a long time !
FAQs about Hyatt Vancouver Downtown Alberni
Is parking available at the hotel?
Parking is available on-site, with valet parking offered at a fee of CAD 58.00 per night, which includes in/out privileges. However, parking is limited, and reservations are recommended.
What breakfast options are available?
Cooked-to-order breakfasts are available daily from 7 AM to 11 AM for a fee, which ranges from approximately CAD 18 to 65 for both adults and children aged 11 and younger.
Does the hotel allow pets?
The hotel allows pets with a fee of CAD 89.60 per accommodation, per stay. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is at 4:00 PM and check-out is at 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.
What accessibility features does the hotel offer?
The hotel features step-free entrances, elevators, and wheelchair-accessible facilities including public areas and rooms. Accessible bathrooms are also available.
Where is the hotel located in relation to local attractions?
The hotel is centrally located in Vancouver, within a 10-minute walk of Robson Street and Granville Street. It is approximately 0.4 miles from the Vancouver Convention Centre and 0.5 miles from the Vancouver Waterfront.
Does the hotel have a swimming pool?
Yes, the hotel features an outdoor heated pool, operational year-round, providing a relaxing space for guests to unwind.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-03: NO DATA
- 2026-10-04: 470.16692275085455USD
- 2026-10-05: NO DATA
- 2026-10-06: 491.6373966339112USD
- 2026-10-07: 470.16692275085455USD
- 2026-10-08: 467.562885232544USD
- 2026-10-09: NO DATA
- 2026-10-10: 407.25567332153327USD
- 2026-10-11: 423.1502201660157USD
- 2026-10-12: 423.1502201660157USD
- 2026-10-13: 423.1502201660157USD
- 2026-10-14: 599.9390537780762USD
- 2026-10-15: 642.2280127380371USD
- 2026-10-16: 660.2344094726564USD
- 2026-10-17: 664.5759841003419USD
- 2026-10-18: 432.36703662414556USD
- 2026-10-19: 528.187534451294USD
- 2026-10-20: 563.7801711029053USD
- 2026-10-21: 696.7393905700684USD
- 2026-10-22: 465.165145880127USD
- 2026-10-23: 395.2903453338623USD
- 2026-10-24: 575.2042370361329USD
- 2026-10-25: 525.1864683288575USD
- 2026-10-26: 528.187534451294USD
- 2026-10-27: 509.78098182067873USD
- 2026-10-28: 597.8302968139649USD
- 2026-10-29: 404.71170729980474USD
- 2026-10-30: 416.930861416626USD
- 2026-10-31: 402.6676955871582USD
- 2026-11-01: 339.74300911254886USD
- 2026-11-02: 356.00327727661136USD
- 2026-11-03: 520.7024472747803USD
- 2026-11-04: 384.265541784668USD
- 2026-11-05: 401.51688654479983USD
- 2026-11-06: 403.2075142761231USD
- 2026-11-07: NO DATA
- 2026-11-08: 361.7868771148682USD
- 2026-11-09: 323.4992709197998USD
- 2026-11-10: 361.7868771148682USD
- 2026-11-11: 384.60858164672857USD
- 2026-11-12: 322.11436174316407USD
- 2026-11-13: 384.60858164672857USD
- 2026-11-14: NO DATA
- 2026-11-15: 377.00311091613776USD
- 2026-11-16: 361.7868771148682USD
- 2026-11-17: 348.1236014709473USD
- 2026-11-18: 529.1554828338624USD
- 2026-11-19: 437.0189004638672USD
- 2026-11-20: 529.1554828338624USD
- 2026-11-21: 473.2404664398194USD
- 2026-11-22: 465.24559632263185USD
- 2026-11-23: 384.60858164672857USD
- 2026-11-24: 408.2949651977539USD
- 2026-11-25: 529.1554828338624USD
- 2026-11-26: 530.2782837127686USD
- 2026-11-27: 438.65983518371587USD
- 2026-11-28: 529.1554828338624USD
- 2026-11-29: 385.37291239929203USD
- 2026-11-30: 361.7868771148682USD
- 2026-12-01: 362.5687344482422USD
- 2026-12-02: 314.57487343444825USD
- 2026-12-03: 360.7799578643799USD
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 19 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The listed child breakfast fee applies to guests age 11 and younger.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- Fee for cooked-to-order breakfast: approximately CAD 18 to 65 for adults, and CAD 18 to 65 for children
- Covered valet parking fee: CAD 65 per night (in/out privileges)
- Pet fee: CAD 89.60 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Business Center
Room Service
Valet Parking
Services
Business Center
Tour Desk
Dry Cleaning
Babysitting / Child Services
Housekeeping
Banquet Facilities
Currency Exchange
Safe-Deposit Box
ATM / Cash Machine
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Concierge Services
Parking
Parking
Valet Parking
Electric Car charging station
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Hot Tub / Jacuzzi
Steam Room
Massage
Spa & Wellness Centre
Packed Lunches
Breakfast in the Room
Family Room
Beach Sun Loungers
Snack Bar/Deli
Activities
Swimming pool
Pool Outdoor
Outdoor heated pool
Outdoor Furniture
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)