Courtyard Lancaster

It was clean and family friendly. Staff was great the only complaint is the hot tub wasnt working and was part of why we booked our stay. The pool was nice and clean though.

Pool was smaller than shown in the picture- otherwise great stay.

Room was very clean and the staff was friendly. One minor thing is that the scent of chlorine in the pool was overwhelming but everything else was excellent!

liked the outdoor firepit

Clean room, excellent staff, great facilities. We really enjoyed the exercise room and hot tub.

The room was very clean, staff was friendly and helpful. Parking was plentiful and, with a side deployed wheelchair lift van, we're always needing space. They actually had a couple of van accessible handicapped spaces near the front door that were exactly what I need! Without those spaces, I would have to ask someone to back my van out enough so that I can deploy the lift! I drive myself although I sometimes let my Beloved husband drive. 😉

I spent two nights there, and I liked everything! The room was clean, the staff was friendly, and the indoor pool and gym were very good.

liked the lobby bar and cafe

We had a nice weekend here. Close to the dance competition where my daughter competing in. Lots of restaurants to choose from. My kids were thrilled with the indoor pool, and I got to relax a bit in the hot tub!

The gym was small but had enough to get a workout. Our room and bathroom was clean and comfy. We had a king suite which I thought was a bit small. There was coffee in the room but it would have been nice to at least have a free continental breakfast. The staff were very pleasant and helpful.

I found the room to be poorly cleaned, and the condition of the carpet was terrible. The carpet had a horrible smell, and the bathroom was very dirty, with dirt all over the floor. This isn’t an expensive hotel, but it’s also not one of the cheapest, so I expected better quality for the price.

Rooms are very clean and updated. Front desk very friendly. Glasses were totally sealed in plastic. I've stayed here before and always come back!

Very clean room

The hotel was close to all the attractions we wanted to see. Going into the room we smelled it musky. The vents in the bathroom were full of dust. We decided to go to the hot tub and the clorine smell was so strong that it burned our eyes and made my lungs feel congested. The only good thing was the fire pit outside. It made the night pleasant.

Excellent and spotless accommodations!

They did not offer free coffee or a Continental breakfast. I Found insects in the bath tub, dirty wash cloth hanging from the shower curtain. body hair in the bottom of the tub. room is poorly lit. I should have wore a head lamp to see the coffee maker and microwave. House cleaning is only done every other day. So the 2 small bathroom size trash cans were full and never emptied. We will never stay at a COURTYARD By MARRIOTT again.

Well, when we first arrived, our keys weren’t made right we had to go downstairs not once but two times. Secondly, the room was supposed to be made up and ready and our shower was disgusting with human hair in it from I assume the last person that ran at the room and we had to go get our own clean towels and toilet paper and tissues

The bathrooms were very musty. Had to change rooms, still not much better.

Extremely clean

This was a nice, clean hotel with comfortable beds. Staff was excellent! I would stay here again.

AC unit did not work, all 3 nights. Broken unit and could not be fixed. Was there for wedding so I had no time to move stuff to another room. Bathroom vent didn’t work. Room 405. Also room 407, ac unit could not be set to constant fan so it kicked on and off all night long. I did let Trish know of the issues, I was hoping she’d reach back out with a resolution before leaving but, she did not.

Very spacious room

Room 134 is next to an exit and other facility management offices so it's extremely loud at all hours. Doors are constantly opening and closing. The room had no pillows nor blankets for the sofa bed. The pool was very basic and oily. The food from the restaurant was not good quality. The cheeseburger was too hard and chewy to be consumed. I just felt like for the price of the stay; things could have been better.

The bed was very comfortable, but I had a neck ache after 1 hour. Free parking, no noisy people walking in the halls even on a Saturday night. Nice new shower, quiet room. It was difficult to regulate the room temp as is often the case in hotels. I finally put it at 70 degrees. The curtains completely block out the light which is good for sleeping in. I'm glad I requested top floor 5th) because ground floor is an indoor pool and it's smells very strongly of chlorine. One drawback is the buffet breakfast that you pay for--just like any other hotel and not good. Coffee was okay, at least not bad.

Room was great. We liked the couch & our bed was warm & comfortable. Bathroom clean & stocked. Thank you for small makeup mirror

The bed was very comfortable but they need new sheets. The fitted sheet just laid on top of the mattress- the elastic was too stretched to fit anymore. Other than that, it’s a great place to stay.

The hotel was clean. Check in and out was very quick. Our room was right by the firepit, which was noisy. With kids, that was inconvenient. Overall, good stay.

Only one major complaint with the bed facing the window, there is a large wall locker that makes it hard to watch the television...the stay was great, the location was great....It was explained that breakfast was free but that's not the case...with the cost of the rooms etc..it should be a free option...or an option to add on the room fee..

The gym was small but had enough to get a workout. Our room and bathroom was clean and comfy. We had a king suite which I thought was a bit small. There was coffee in the room but it would have been nice to at least have a free continental breakfast. The staff were very pleasant and helpful.

Beautiful Big Spacious Rooms

AC unit did not work, all 3 nights. Broken unit and could not be fixed. Was there for wedding so I had no time to move stuff to another room. Bathroom vent didn’t work. Room 405. Also room 407, ac unit could not be set to constant fan so it kicked on and off all night long. I did let Trish know of the issues, I was hoping she’d reach back out with a resolution before leaving but, she did not.

The room was clean and the front desk staff was very friendly and helpful.

Best customer service

Food and drinks were great, room was clean and areas were well taken care of. Got in the “Hot Tub/Sauna” was more like a lukewarm tub. Called front desk and they said they would send maintenance but sat for 45 mins and no one came. Told front desk on my way out that one of your amenities was not up to par. Still seemed dismissed as “oh well, do you want the charges to stay on your card on file?” Just a little below par from what I would expect.

Perfect. All hotel staff very professional.

Everyone was so nice. Hard to find nice people! We were there 3 days and front desk “Zoe”, house keeping 4 th floor and coffee/ breakfast staff couldn’t be nicer or more helpful. If you could learn to control the “wind”, it would have been awesome. Haha! Thank you for the man who took care of the hot tub. It was something I was looking forward too. This was awesome ! The staff here should get a raise, they go up and above. Thank you to them!

So pleased with this Courtyard. Our room was available earlier than we expected. The lobby was cozy and a nice place to sit for a few quiet moments in the morning. The staff was professional and so helpful.

front desk staff could have been more welcoming. everything else was great! (business trip)

I went to use the washer and dryer to my surprise I had put my clothes in the washer, put my detergent put the lid down and found that the washer was out of order. I was so anger and sad. I went to the front desk to let them know that just happened. The girl looked at me and said what do you want me to do. My point was there should have been a sign on the door to the area saying it was out of order. I didn't see the sign because the lid was up. So I had to take the clothes which had detergent on them out. I asked my husband to see where there was a laundry place was. no place close. So I had to put my clothes in a trash bag put them in the car and drive home with the clothes like that. Not happy. Very disappointed with the outcome.

Staff was wonderful. We had several requests that were met with total satisfaction. Would stay here again. Hotel was very clean, and rooms were super quiet.

Nice clean hotel and outlets and dutch wonderland were just a few minutes away. Could not complain

Nice stay pretty close to my meeting

Quiet area

All the staff was helpful and accommodating. The area was easy and close to many options.

Nice clean rooms, quiet, close to everything in Lancaster

We had a nice weekend here. Close to the dance competition where my daughter competing in. Lots of restaurants to choose from. My kids were thrilled with the indoor pool, and I got to relax a bit in the hot tub!

Secluded enough to be comfortable yet close enough to a major road, gas and stores.

Clean good location

Super great location

Clean, spacious room, easy parking, convenient to Dutch Wonderland.

I liked that you were able to purchase food and beverages in the hotel lobby.

The bed was very comfortable, but I had a neck ache after 1 hour. Free parking, no noisy people walking in the halls even on a Saturday night. Nice new shower, quiet room. It was difficult to regulate the room temp as is often the case in hotels. I finally put it at 70 degrees. The curtains completely block out the light which is good for sleeping in. I'm glad I requested top floor 5th) because ground floor is an indoor pool and it's smells very strongly of chlorine. One drawback is the buffet breakfast that you pay for--just like any other hotel and not good. Coffee was okay, at least not bad.

I stayed here from 11/24/23 - 11/27/23 Staff was excellent, room was clean, hotel was clean, & while there was some litter around the hotel outside, for the most part it looked nice and clean. The bed was comfortable, I wish I had a bath tub. The hotel is solar powered so the lights flickered a few times but never went out. The pool & hot tub were nice, areas were clean & had plenty of towels, my only issue was the chlorine was SO strong that after not even being in the hot tub for hour my eyes were burning, as were my nose and throat, & my throat continued to burn long after I got out that night, after I showered that night, and into the next morning. If I were to stay here again I would not use the pool or hot tub again, which are two major selling points for me, without checking how the strong the chlorine is before I get into either. The restaurant in the lobby was okay, the food options were boring & I was given an old menu, what I wanted from the menu I was given was only available in the morning. The menu had it on there at night. I used grubhub more. The buffet for breakfast lacked variety, the same thing every day, plain bagels, muffins, fruit & yogurt, apple & orange juice, scrambled eggs, home fries & sausage, no bacon. They only had Starbucks coffee. If you are a Dunkin Donuts person, sorry, they have one very close by. They also did not have many do not disturb signs, you may want to consider bringing your own.

liked the lobby bar and cafe

I stayed here again from 6/22-6/24 & I stayed here from 11/24/23 until 11/27/23. Both times staff were excellent, room was clean, hotel was clean, and while there was some litter outside I think it was teenagers being teenagers. The bed was comfortable, I wish I had a bath tub, I didn’t have one last time either. I wanted to try the pool and hot tub again because I didn’t have a tub, my only issue was the chlorine was SO strong that after I went I last time not even being in the hot tub for hour my eyes were burning, as were my nose and throat, and my throat continued to burn long after I got out that night, after I showered that night, and into the next morning. If I were to stay here again I went to the area but there was a kid and their father was not. Not an issue , they are allowed, I just wanted quiet. The restaurant in the lobby was okay, the food options were boring and I went with Grubhub again. The buffet for breakfast was the same as last time, plain bagels, muffins, fruit and yogurt, apple and orange juice, scrambled eggs, home fries and sausage, but they had bacon this time. They still only had Starbucks coffee. If you are a Dunkin Donuts person, sorry, they have one very close by. They had more do not disturb signs and one for pets.

We had ana amzing stay. Staff.was friendly. We had a quick amd easy check-in at the lobby. Staff gave ua all the details about breakfast voucher, pool hours, etc. Beds qere very comforrable and blackout shades worked great and dis not allow any light into the room, which kept room cool amd optimal for sleeping. Breakfast at the Bistro was delicious with plenty of options for the pickiest eaters in our party. The attendant taking orders and making drinks made us feel very cared for and like family. He made sure we were all well helped and happy with our food. Tbis was my best Marriott experience ever. In addition, the indoor pool/whirlpool remained open until 11pm. I do suggest a clock be put in the pool area, because we lost track of time in there relaxing. Perfect hotel for a family stay.

Only one major complaint with the bed facing the window, there is a large wall locker that makes it hard to watch the television...the stay was great, the location was great....It was explained that breakfast was free but that's not the case...with the cost of the rooms etc..it should be a free option...or an option to add on the room fee..

Great place to stay eating in the hotel is pretty pricey

Easy to get to; however, No Breakfast is provided.

We stayed one night with our dog and toddler. The pool was nice, the rooms were comfortable and clean. Loved the ambiance of the eating area and fire pit. We ate dinner there and the food was just easy reheat type of stuff--nothing great. Breakfast tasted a lot better. Friendly staff! Easy check in and check out. Would definitely recommend and stay again.