Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features elevators and step-free entrances, along with wheelchair-accessible facilities in public areas and rooms.

Where is the property located in relation to key landmarks?

The hotel is located in Downtown Gatlinburg, within a 15-minute walk of attractions such as the Gatlinburg Space Needle and Gatlinburg SkyPark. It is also 1 mile from Ripley's Aquarium of the Smokies and 2.8 miles from Ober Mountain.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool available from May to September, with access from 8:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a certain age, which is not specified.

SureStay Plus Hotel Gatlinburg - Spacious Rooms

Average nightly price at SureStay Plus Hotel by Best Western Gatlinburg by month, last 12 months (USD)
Month	Average price
January	$64
February	$64
March	$83
April	$92
May	$95
June	$93
July	$109
August	$88
September	$91
October	$139
November	$98
December	$114

What guests think

At SureStay Plus Hotel by Best Western Gatlinburg, travelers highlight the quiet, walkable riverside setting and notably large rooms with balconies, describing an older, budget-friendly property that offers straightforward comfort near downtown and the national park.

Many mention good value and a generally satisfying hot breakfast with staples and a pancake machine. Common drawbacks are musty odors, inconsistent housekeeping and pests, together with maintenance issues like noisy AC, elevator problems, and an occasionally dirty or closed pool. Overall, it's a practical, value-focused stay with convenient access to Gatlinburg's attractions.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic; reviews note a seasonal outdoor pool and a single elevator, with several reports of pool cleanliness problems and occasional elevator outages or noise. Parking is usually easy, though a few guests found spaces limited.

Related guest reviews

10

Alex

Aug 30, 2025

·

Stayed 3 nights

We went on vacation and decided to stay close to the downtown area. Very nice hotel, only issue was the pool. It was not clean and for it being summer and the weather extremely hot, it would have been nice to get in.

10

david

Aug 19, 2025

·

Stayed 1 night

Very nice stay but the pool needed to be cleaned out as far as leaves and bugs other than that it was great ,we will go back

8

Janet

Jun 14, 2025

·

Stayed 3 nights

Room was great. Balcony needs power washed. Pool was cloudy but other than those two things its was an enjoyable stay.

6

Jeannette

Mar 16, 2025

·

Stayed 1 night

Not car space

8

Jason

Feb 1, 2025

·

Stayed 1 night

Older hotel but in decent shape. The room was very large and breakfast was good. Only complaint was we could hear everything during the might. Elevator was very noisy, we were two rooms away.

8

Elizabeth

Dec 25, 2024

·

Stayed 2 nights

I book the suite it’s big room clean but my room next to the elevator it’s makes a lot of noise ..

6

Megan

Nov 30, 2024

·

Stayed 3 nights

The beds were comfy and the rooms were relatively clean. There were areas I could tell haven’t been cleaned in a long time. (Vents, base of floor, etc..) but the rest of the room was good. The windows leaked, probably need to be resealed. No weird smells or anything. Beds were clean. Staff was friendly enough. The elevator ran all night & was very loud. So if noise bothers you, you may want to request a room away from the elevator.

4

Laurie

Jun 2, 2024

·

Stayed 2 nights

Upon check in staff was pleasant enough and facility was ok than the next morning the person in charge of breakfast that was included was quite rude when asked about the pancake maker being out of pancake mix. Elevator broke down the 2nd night at property and had to walk 4 flights of stairs. We were informed it would be fixed in the next hour (which it was 11pm at the time). The next morning we go to check out and find the elevator is still not fixed and we had to take coolers, luggage, and multiple bags down 4 flights of stairs and the staff could care less. The room itself was very nice and the river sounds and view was worth the money. Pool was very small outside but wasn't there to use the pool. Short walk to the town of Gatlinburg and very easy to locate....just needs friendlier staff and working equipment.

10

Steve

May 2, 2024

·

Stayed 1 night

Rooms were very spacious & clean. Not enough parking.

6

Darci

Jul 8, 2023

·

Stayed 4 nights

Just was okay place to stay. Room floor damp, door warped could not lock dead bolt. Never saw anyone tend to the pool. So didn’t get in it. Office chair was broken in room and the other room chair was just plain gross. View was nice and balcony had nice chairs. When sitting on the bed you had to chase the mattress. Little annoying for that. You do get a free breakfast but don’t expect pancakes the machine was broken everyday. Do yourself a favor get breakfast out. Poor guy running breakfast was stressed everyday. We did go down for coffee. Front desk lady couldn’t print us a receipt broken printer. All in all just okay.

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Cleanliness

Cleanliness feedback is inconsistent: many guests found rooms acceptable, but repeated reports cite musty odors, stained linens, mold or mildew, pests (roaches, ants, bugs), and housekeeping misses such as unvacuumed floors or leftover trash.

Related guest reviews

2

Antoinette

Oct 10, 2025

·

Stayed 5 nights

There were cockroaches in our room. I do not suggest this place to anyone. Bathroom was dirty and door handle was broken. Bed made a huge boom sound extremely loud when going to pay down on it because the box spring was mental and it was warped.

4

Sokeya

Oct 7, 2025

·

Stayed 2 nights

The room was filled with stink bugs. Pillow cases were dirty. The couch was not clean. The room also smells.

6

David

Aug 22, 2025

·

Stayed 1 night

With a little work this could be a decent place to stay. When we got in our room we noticed there was crumbs on the table from previous guests there was a toenail on the floor next to the table that was not clean. The rest of the floor look like it had not been vacuumed, as there was bits and pieces of stuff all over the place. Our neighbors told us they seen a roach in their room so we really started looking and sure enough here come a big old Roach. Do yourselves a favor and do a better job cleaning the rooms and get the place fumigated please.

2

Michael

Aug 15, 2025

·

Stayed 2 nights

Cr1071470 This is a very run down and poorly ran property. We booked two nights but ended up leaving and finding another hotel after seeing the condition of the room. The floor had sticky "gunk" all over it, I'm not sure how a cleaner could miss that, and there was a blood stained towel left on the hook in the bathroom. Needless to say I began to question the cleanliness/sanitization of the whole room after that. Front desk worker tried to offer new towels and came up with a mop to clean the dirty floor to no avail. It was all very unprofessional, but it was not her fault. This hotel needs a lot of work and better management. We found a much nicer/newer hotel a block away for the same price where we had a very pleasant experience

2

Devendra

Aug 10, 2025

·

Stayed 4 nights

There were ants near and on the bed.

4

Kayley

Jun 27, 2025

·

Stayed 3 nights

Upon check in the room floor was not cleaned. It was never vacuumed. Had to ask for it to be cleaned. All cleaning personnel were gone, maintenance man used a broom and dust pan. Smell started in the room around day 2 and only kept getting worse. Couldn’t figure out where it was coming from. Only ever one person at the desk, it super friendly or helpful. River view was nice, room was big (only plus about the room). Property is not well kept up with. Location is good. Quiet, end of town toward park entrance. Walkable to most places.

2

Benton

Jun 6, 2025

·

Stayed 1 night

Room smelled like pee. When we checked in, the front desk gave us keys to someone else’s room that was already occupied. When we got to our next room, it smelled like pee. Thankfully we were only staying the night. Room was clean though and the TV worked. We got two conditioners in the shower (instead of a shampoo and conditioner) and the shower door wouldn’t stay shut. We also got approached by a panhandler in the parking lot in the afternoon. We didn’t stay for the free breakfast in the morning.

6

Kimberly

May 14, 2025

·

Stayed 2 nights

The room smelled really bad (like mildew and stinky feet) but it is an older room. It wasn’t the cleanest the sheets had stuff on them and the refrigerator hadn’t been cleaned out (it had the last guest dish of leftover ice cream in it).

4

Melissa

Nov 4, 2024

·

Stayed 2 nights

The 1st room was smoky smelling, 2nd room the bathroom floor was dirty, the shower had mold in several places,,around drain was moldy.The chair in room looked old and under chair was a empty bottle of gel. (Someone got frisky) They should of seen when cleaning room. We wont stay again.

2

Damon

May 25, 2024

·

Stayed 3 nights

My family and i stayed three nights. On the second day i noticed my arm was covered in bites from something. On the third day before check out we found bed bugs. Captured a few in a cup and took to the front desk. Upon presenting them to the front desk attendant, i was immediately met with contempt and rudeness. I asked for a refund and received it but the attendant said i was 'bullying' her for asking... i also asked for a letter of acknowledgement of the situation which she refused. A refund for this situation is insignificant. Ive already thrown away more money in luggage and spent the rest of the day washing clothes at the laundry mat and buying new for the family to travel home.

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Rooms

Rooms are generally very spacious with balconies over the creek and some recent updates. Downsides include elevator or AC noise, occasional shared balconies, smaller bathrooms in some layouts, and dated furnishings.

Related guest reviews

10

Antony

Nov 5, 2025

·

Stayed 2 nights

Excellent hotel, location is a short walk to shops but it’s at the quiet end of town. Room was large and clean and the breakfast was good All round a great hotel

8

Megan

Oct 19, 2025

·

Stayed 4 nights

It’s a gamble on what room you get. We stayed two separate times. First time the room had a mildew smell and the AC really needed a tune up because it was SO loud and squeaky. Second time was much better. Room seemed fresh, AC sounded much better. If you get a bad room, I’d recommend checking with the friendly front desk to see if you can switch. (We got in after midnight and were too tired to make a change so we didn’t ask). The rooms are spacious, generously fitting our family of 6 with a pull out couch in the separate sitting area. I would stay here again if we find ourselves in Nashville!

8

ya

Jun 23, 2025

·

Stayed 1 night

My family and I stayed here for one night. The rooms are pretty spacious. It’s an open concept with minor walls separating it. There is a balcony with a nice flowing creek. Some cons were how hard it was to open the door to the room, the cracks and paint chips in the bathroom and the dirty ceiling. Breakfast was okay. I love how close it was the boardwalk.

8

Scott

Jun 22, 2025

·

Stayed 5 nights

Stayed here 5 nights, first room had a bad A/C smell to it but they changed our room right away. Has a nice free breakfast. Auto pancake maker, eggs sausage, bacon,pastries, cereal, juice etc... Rooms all have balconies overlooking river. Paid under $500 with tax and fees for 5 nights.

8

Valentin

Jun 16, 2025

·

Stayed 3 nights

Property looks and feels old comparing with other newer hotel chains, however, the property is well maintained. Property’s stuff is friendly and willing to help out with any issues you may have. We booked one king bed room suite.There was one major inconvenience, we had to share the balcony with our neighbor and that was a bummer. If it was mentioned in the description of the room I would have not booked it. Will not revisit this place again in the future. Thanks.

8

Tina

May 17, 2025

·

Stayed 3 nights

The rooms was clean and larger than most hotel rooms. It has a nice size balcony overlooking the water. Staff were friendly and helpful. Hotel is very quiet which is nice. Convenient location right off the Gatlinburg strip. The mattress on the king bed needs replaced. The breakfast was fair at best. Very limited options available, needs more food options. The coffee was good. We would stay here again.

8

Brad

Apr 7, 2025

·

Stayed 6 nights

We loved the large size of our room for an extended stay. The balcony over the river was beautiful. Two things that were a bit of a problem...#1- we booked very early and thought we had a good rate. When we arrived, we found the rooms to be about half what we were charged on the Expedia site. #2- The luggage carts were not in great shape and one of them actually came apart. Luckily we had used a different one for the hanging clothes or there would have been a disaster.

8

Adrian

Mar 20, 2025

·

Stayed 1 night

Rooms were huge but no kitchen for a suite. Second TV was not connected (as seen in picture) but the main one had full options. Great for a stay with four kids. Breakfast was the typical eggs and sausage with bread options, juice, coffee yogurts. Would prefer from gluten free bread, greek yogurt. But for the price none of these are complaints. For the price this place was clean affordable.

8

Jason

Feb 1, 2025

·

Stayed 1 night

Older hotel but in decent shape. The room was very large and breakfast was good. Only complaint was we could hear everything during the might. Elevator was very noisy, we were two rooms away.

6

Megan

Nov 30, 2024

·

Stayed 3 nights

The beds were comfy and the rooms were relatively clean. There were areas I could tell haven’t been cleaned in a long time. (Vents, base of floor, etc..) but the rest of the room was good. The windows leaked, probably need to be resealed. No weird smells or anything. Beds were clean. Staff was friendly enough. The elevator ran all night & was very loud. So if noise bothers you, you may want to request a room away from the elevator.

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Service

Service is mixed: numerous mentions of friendly, helpful staff and quick problem resolution, but also reports of rudeness, slow or difficult check-in, and inconsistent follow-through on requests.

Related guest reviews

10

Lawrence

Nov 8, 2025

·

Stayed 1 night

The hotel staff was amazing, very helpful, nice, & made my stay here even more better.

8

Leslie

Sep 14, 2025

·

Stayed 1 night

Positives - room was very spacious! Beds and pillows very comfortable. Lots of tv station. Balcony over looking creek was amazing. Area felt safe. Walking distance to the strip. Breakfast was great ! Very good and filling. Hotel main areas were very clean. Checkout was quick and easy. Free on site parking Negatives - balcony had lots of spider webs making it harder to enjoy. Curtain did not want to shut fully to make room completely dark- balcony light would not turn off at night. Bathroom/shower corners could have been cleaner . Dirt discoloration in corners of shower - shower drain looked dirty around it . The shampoo and conditioner in room were very very small. Barely enough for one lady and one kid to shower - I'd recommend bringing shampoo . The number that texts saying If you need anything -- does not text back- messaged twice did not get a response. Staff was average not very attentive . Bed spreads had a could light brown stains (it is difficult to get stains out of white sometimes) All in all-- was a good stay. I would stay again. Walking up to the strip was very enjoyable. We did get to see a bear which was exciting . Perfect for a family . Nice quiet location. Felt very safe. Scenery is amazing ! Very peaceful !!

10

Jerry

Aug 9, 2025

·

Stayed 4 nights

The staff were fantastic will go there again sometime.

6

Alexandria

Aug 6, 2025

·

Stayed 2 nights

We liked how it was close to all of the places to eat. However, the man on the night shift was very rude when we called and asked the Wi-Fi password, it was a bit hard to understand him due to his accent, I had him repeat the letters to me and unfortunately he raised his voice so much my husband heard it from the other side of the room. When we were checking in, a customer called the phone and was speaking to this Gentleman, who was very rude about the directions he was giving to her, upon hanging up, he turned to my Husband and I and made a rude remark about her intelligence. The hotel room had a spot on the floor that looked like a spilled stain. The shower has mold on the ceiling and only one elevator. This made going downstairs a chore especially when you are located on the top floor. The breakfast was okay. Overall, it was a good stay but not a great one. Will not be interested in staying again.

8

Linda

Jul 25, 2025

·

Stayed 2 nights

Staff was very friendly and helpful. The room above us had a water leak and it had effected the carpet in our room. They handle the problem in a timely manner. I wish there had been a light switch to turn off the balcony light. Location was excellent and plenty of parking. Will stay here again.

10

John

Jul 8, 2025

·

Stayed 1 night

Great stay. However the receptionist had attitude

10

Amanda

May 20, 2025

·

Stayed 1 night

The front desk staff is always so kind.

4

Shivaraj

May 2, 2025

·

Stayed 1 night

We had booked this hotel for 1 night stay. We reached the hotel around 9:30 PM and there was nobody at the front desk. We waited for almost 30 minutes and then front desk person showed up. He said that they have been overbooked and that there were no rooms. He asked us to wait another 30 minutes while he got a room ready. Finally, around 11 PM, we had a room. The check in experience was frustrating as we had 2 small kids with us, and they were super irritable as it was beyond their bedtime. We waited almost 1.5 hours to have a room. The room was okay. It had a balcony with river view. Breakfast was okay.

6

Barry

Jul 1, 2024

·

Stayed 7 nights

We had a problem with our suite and they moved us to another suite which solved the issue we had. In which there was no issues to helping us

4

Naveen

Jun 5, 2024

·

Stayed 4 nights

I am surprised that this place has a higher rating. I was very disappointed with the rude attitude of the staff, mainly the ones who take care of breakfast. Despite being asked every day, they don't clean the room or change the bedsheets. It was a pathetic experience.

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Location

Quiet spot by the river at the edge of downtown; most attractions, restaurants, and the park entrance are walkable. Some guests said the walk is a bit longer than more central options.

Related guest reviews

10

Antony

Nov 5, 2025

·

Stayed 2 nights

Excellent hotel, location is a short walk to shops but it’s at the quiet end of town. Room was large and clean and the breakfast was good All round a great hotel

8

David

Jul 26, 2025

·

Stayed 2 nights

This is an older property that has been renovated. Everything worked and the unit was clean. Location is great. A short walk to the main Gatlinburg Blvd. Overall it was a good value for the price. We would go back. Staff was exceptionally nice.

10

Karen

Jul 4, 2025

·

Stayed 2 nights

The location of this hotel is perfect. Close enough to everything but isn't on main road, therefore, was quiet. We loved the balcony with the river view. Parking was very convenient. The breakfast was a great way for us to start our day.

10

John

May 21, 2025

·

Stayed 5 nights

Room was clean, staff was friendly and a very convenient location to be able walk down the strip

10

James

Apr 9, 2025

·

Stayed 1 night

We stay here 2-3 times a year. 1 block off the loud strip, 4 min walk to the Peddler Steak House, 4 min walk to the Park Grill. 4 min walk to the entrance to the SMNP. Highly recommend

8

Jamie

Jan 4, 2025

·

Stayed 2 nights

The hotel was clean, the front desk staff was ok, they did their job but weren’t overly friendly. The hotel needs some maintenance. The breakfast was good. The best thing about this hotel is the location.

8

James

Jun 13, 2024

·

Stayed 2 nights

The standout feature of this establishment is the complimentary breakfast offered. The accommodations have been recently renovated, ensuring a clean and comfortable stay. While the location requires a bit more of a stroll to reach the central strip compared to other hotels, the tranquility of the setting combined with the inclusion of breakfast more than compensates for the extra distance.

10

Juan Carlos

Jan 10, 2024

·

Stayed 2 nights

Very good location

10

Shairzad

Oct 7, 2023

·

Stayed 4 nights

Excellent location

8

Shannel

Jun 17, 2023

·

Stayed 2 nights

I really enjoyed the location of the hotel. Everything in Gatlinburg was within a walkable distance. I especially enjoyed the hotel balcony overlooking the creek/river. I will definitely stay at this hotel again in the future.

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Dining

Hot breakfast is often appreciated for value and staples (eggs, sausage, pancake machine), though several reviews found it limited, inconsistent, or poorly replenished.

Related guest reviews

10

Antony

Nov 5, 2025

·

Stayed 2 nights

Excellent hotel, location is a short walk to shops but it’s at the quiet end of town. Room was large and clean and the breakfast was good All round a great hotel

6

Heather

Sep 24, 2025

·

Stayed 3 nights

This is absolutely a bare minimum hotel. It was cleaner then most in the Gatlinburg area which was nice. The room was huge! The hot breakfast was awesome. The pool was closed for the season and no hot tub. It was close to the entrance of the Smokey’s so it was about a 10 minute walk to the middle of the strip. Good place to stay if your not wanting to spend much time sitting in a hotel room.

8

Scott

Jun 22, 2025

·

Stayed 5 nights

Stayed here 5 nights, first room had a bad A/C smell to it but they changed our room right away. Has a nice free breakfast. Auto pancake maker, eggs sausage, bacon,pastries, cereal, juice etc... Rooms all have balconies overlooking river. Paid under $500 with tax and fees for 5 nights.

8

Tina

May 17, 2025

·

Stayed 3 nights

The rooms was clean and larger than most hotel rooms. It has a nice size balcony overlooking the water. Staff were friendly and helpful. Hotel is very quiet which is nice. Convenient location right off the Gatlinburg strip. The mattress on the king bed needs replaced. The breakfast was fair at best. Very limited options available, needs more food options. The coffee was good. We would stay here again.

2

Sadik

Dec 28, 2024

·

Stayed 2 nights

Worst Breakfast ever. There was nothing on day 1 saying the truck has not arrived. I heard the staff cursing the customers for spiling a little bit of food while serving. Overall, worse experience and dirty smell.

10

Loretta

Sep 17, 2024

·

Stayed 1 night

Excellent place to stay. Great price. Extremely clean. The breakfast is wonderful. The gentleman taking care of the breakfast and the dining area is extremely friendly and very welcoming. Very clean

8

James

Jun 13, 2024

·

Stayed 2 nights

The standout feature of this establishment is the complimentary breakfast offered. The accommodations have been recently renovated, ensuring a clean and comfortable stay. While the location requires a bit more of a stroll to reach the central strip compared to other hotels, the tranquility of the setting combined with the inclusion of breakfast more than compensates for the extra distance.

10

Rena

Jan 11, 2024

·

Stayed 4 nights

Rooms are updated and clean. Balcony was nice to sit and watch the river. Lots of breakfast items, scrambled eggs, sausage all fresh and hot. Cereal, yogurt, choice of breads items, pancake maker, fruit and more!

4

Mary

Aug 26, 2023

·

Stayed 3 nights

The room smelled bad, maybe it had been carpet cleaned, the 1st 24 hours was rough. The bed and pillows were horrible. The elevator had candy or something stuck to the wall the entire three days we were there. Ice machines didn’t work until we pointed that out. The shower drain didn’t drain. The highlight was that the free breakfast was great.

8

Andrew

Jul 24, 2023

·

Stayed 1 night

Smooth stay, for my wife’s birthday weekend. The hotel breakfast was horrible, I mean really, who has a “touchless pancake machine” that takes 6 min to make one pancake? 30 people waiting on hat. Get a waffle maker like everyone else.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12 $105	13 $149	14 $148	15 $149	16 $333	17 $274
18 $95	19 $128	20 $149	21 $149	22 $149	23 $252	24 $249
25 $89	26 $96	27 $84	28 $73	29 $76	30 $156	31 $156

Su	Mo	Tu	We	Th	Fr	Sa
1 $69	2 $67	3 $89	4 $88	5 $97	6 $159	7 $163
8 $71	9 $71	10 $70	11 $71	12 $76	13 $143	14 $143
15 $68	16 $69	17 $75	18 $67	19 $88	20 $176	21 $185
22 $94	23 $72	24 $81	25 $96	26 $118	27 $223	28 $164
29 $74	30 $71

SureStay Plus Hotel by Best Western Gatlinburg

Prices for SureStay Plus Hotel by Best Western Gatlinburg

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Balcony, River View

Suite, 1 King Bed, Accessible, Balcony (With Sofabed)

Suite, 2 Queen Beds, Balcony, River View (With Sofabed)

Suite, 1 King Bed, Balcony, River View (With Sofabed)

Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 1 King Bed, Accessible, Balcony

Guest reviews of SureStay Plus Hotel by Best Western Gatlinburg

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about SureStay Plus Hotel by Best Western Gatlinburg

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