Is parking available at the hotel?

Parking is available on-site, but it is limited. Guests can take advantage of the parking facilities without needing a reservation.

What breakfast options are offered?

Breakfast is available, and guests booked in breakfast included rate plans receive breakfast for up to 2 adults sharing a guestroom. Additional guests will incur breakfast fees. The specific type of breakfast and serving hours are not detailed.

Are pets allowed at the hotel?

Pets are allowed at the property, with a fee of USD 75.00 per accommodation, which may vary based on the length of stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is at 16:00, and check-out time is at 11:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the hotel offer?

The hotel features elevators and step-free entrances, making it accessible for guests with disabilities. Additional details on wheelchair-accessible facilities are not specified.

Where is the hotel located in relation to local attractions?

The hotel is located in Downtown Gatlinburg, within a 10-minute walk of Ripley's Aquarium of the Smokies and Anakeesta. It is approximately 0.7 miles from Gatlinburg SkyPark and 0.8 miles from the Gatlinburg Convention Center. Public transport options are not mentioned.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor heated pool, which is accessible from 10:00 AM to 10:00 PM. The pool is seasonal, but specific seasonal availability details are not provided.

What are the hotel's policies regarding children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Hotel Indigo Gatlinburg Downtown - 4 Star Accommodation

What guests think

Across recent reviews, Hotel Indigo Gatlinburg Downtown by IHG is praised for its modern, very clean rooms, welcoming staff, walkable location near Gatlinburg's attractions, and standout rooftop spaces including a bar/restaurant and a heated pool with views.

Guests frequently highlight comfortable beds, great showers, and scenic mountain views from higher floors. Common drawbacks include paid parking that some didn’t expect, mixed feedback on breakfast value and temperature, and a few minor room issues like stiff sheets, flattening pillows, or a noisy HVAC. Expect a stylish, walkable stay with lively rooftop amenities and generally excellent service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Rooftop bar and restaurant with views and a heated pool stand out; covered garage parking is on site but carries a daily fee that surprised some.

Related guest reviews

10

Katherine

Dec 1, 2025

·

Stayed 2 nights

Room was great, staff was friendly, restaurant upstairs was delicious. Will definitely be coming back to stay here

10

Tamara

Nov 5, 2025

·

Stayed 4 nights

It's a very nice new hotel off the main strip. We had a standard king room and the bed was very comfortable. The shower was great too. Our room was on the 5th floor and it had a beautiful view of the mountains and downtown. The only negative is that they charge $15 a day for parking, which we didn't know about until we checked in. There is covered parking though.

10

Christina

Sep 22, 2025

·

Stayed 5 nights

This hotel is beautiful! Very clean. The rooftop bar had an amazing view! The food was great at the restaurant on the rooftop as well. Being that this is a brand new hotel, I think the restaurant could be run a little smoother but overall great!

10

Michael

Nov 19, 2025

·

Stayed 3 nights

Excellent hotel with everything you need on the property. This hotel is located on the eastern end of the main strip so once you’re parked in the secure covered parking garage you can simply walk the strip and avoid the heavy traffic. There are several back roads to avoid driving down the main strip for faster access to and from the mountains as well. This is a newer hotel with upgraded everything. Restaurant on the rooftop with a view and coffee shop on property and snack closet in the lobby. Comfy bed and superb shower. This will likely be my go to hotel for Gatlinburg. You may even get lucky and see their friendly Blackbeard stroll through the parking garage in the early mornings.

10

Chelsea

Jan 4, 2026

·

Stayed 1 night

The lobby was very elegant and chic . The staff and reception clerks were sweet and genuine . I appreciated them for being attentive and understanding with any booking issues that I had . Our room was very clean , elegant and super comfy . Other than our showering amenities being out . We had a great and pleasant stay. The next morning , having a lovely breakfast on the rooftop restaurant was beautiful and scenic views . The breakfast was yummy and delicious . My fiancé and I both had a very pleasant stay . We wouldn’t mind doing it again . :) Thank you to the staff !

10

Patricia

Nov 3, 2025

·

Stayed 3 nights

Brand new hotel that had the best heated infinity pool and roof top bar! Very comfortable bed and linen! Walking distance to everything so nice not to deal with finding parking but did charge us $15/day after I was told on the phone that there is no fees…

10

Maria

Nov 12, 2025

·

Stayed 2 nights

Beautiful, the bathrooms were luxurious and the rooftop bar stunning. Great experience!

10

Amanda

Sep 25, 2025

·

Stayed 2 nights

I would come back to Gatlinburg JUST to stay at this hotel. Everything was excellent, especially the roof top area. The staff were amazing!

10

Scheila

Nov 24, 2025

·

Stayed 3 nights

Ame el hotel el servicio la piscina si está caliente abre de 10 a 10 es un hotel centrico a pasos del acuario y Anakeesta .claro que volveria a ir y lo recomiendo

Translate

10

Joshua

Sep 16, 2025

·

Stayed 1 night

The price for the location and amenities was great. The views, pool, and staff were all A+. We will be staying here again…and again! Thank you Victor!

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is praised across reviews, with many calling rooms and common areas spotless or immaculately clean; there was an isolated arrival where the room wasn’t ready, which staff resolved quickly.

Related guest reviews

10

Amber

Feb 16, 2026

·

Stayed 1 night

Absolutely loved it here! The lobby smelled amazing. Our room was spotless and check in was quick and easy, especially since we were coming in so late. Definitely recommend!!

10

Robin

Dec 5, 2025

·

Stayed 1 night

Clean room .. very up to date .. last lady at check in was very nice ..

6

LINDA A

Oct 1, 2025

·

Stayed 2 nights

The hotel is immaculately clean. Everything is brand new, because it was just finished being built. The service was also very good. Everyone was very attentive. I didn't like the bed pillows. They are very fat, but they shrink down to nothing, so in the morning you wake up with a stiff neck. Also, the restaurant on the top floor is beautiful and brand new, but the food and the drinks are extremely expensive and the breakfast was overpriced, cold, and they were out of a lot of things when I got to the buffet. No discount, $23 for breakfast per person.

10

Xavier

Nov 15, 2025

·

Stayed 2 nights

New and clean rooms. Close to everything.

6

Jaime

Nov 3, 2025

·

Stayed 1 night

Overall the hotel is beautiful. When we got to our room the beds were unmade and the room wasn’t ready. I called the front desk and they switched us to another room right away. They were very apologetic and offered us free breakfast ($39 value for each person) to which we accepted along with a bottle of champagne. When we went for breakfast this morning we were very surprised to see the breakfast that was offered was nothing more than a standard hotel complimentary breakfast from any other hotel. All of the food was cold and the staff was only seen twice and not very friendly. We had not planned on having breakfast there because there are several places around town highly recommended for the same price, however decided to take advantage of the offer for a free breakfast. We would have been very disappointed had we actually paid for it.

10

Mark

Dec 14, 2025

·

Stayed 5 nights

New Clean Nice.

10

Jeffrey

Feb 28, 2026

·

Stayed 2 nights

Room was spotless; staff was extremely friendly and helpful; the amenities were great. My one complaint is the sheets on the bed were of cheap quality and not soft, too much starch

10

Samardia

Nov 9, 2025

·

Stayed 1 night

The rooms were spotless. The staff was courteous and the top floor restaurant was immaculate. I enjoyed their wings and Brussels.

10

Charles

Nov 22, 2025

·

Stayed 1 night

Very clean and nice location to town.

10

Wiley

Nov 14, 2025

·

Stayed 1 night

Room was very clean and the staff kind and warm

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable, with great showers, cozy beds, and some upper-floor mountain or downtown views. Minor drawbacks include stiff sheets or flattening pillows, occasional HVAC noise, and unclear in-room coffee instructions.

Related guest reviews

10

Katherine

Dec 1, 2025

·

Stayed 2 nights

Room was great, staff was friendly, restaurant upstairs was delicious. Will definitely be coming back to stay here

10

Tamara

Nov 5, 2025

·

Stayed 4 nights

It's a very nice new hotel off the main strip. We had a standard king room and the bed was very comfortable. The shower was great too. Our room was on the 5th floor and it had a beautiful view of the mountains and downtown. The only negative is that they charge $15 a day for parking, which we didn't know about until we checked in. There is covered parking though.

8

Amanda

Oct 22, 2025

·

Stayed 3 nights

The room was clean and very comfortable

10

Michael

Nov 19, 2025

·

Stayed 3 nights

Excellent hotel with everything you need on the property. This hotel is located on the eastern end of the main strip so once you’re parked in the secure covered parking garage you can simply walk the strip and avoid the heavy traffic. There are several back roads to avoid driving down the main strip for faster access to and from the mountains as well. This is a newer hotel with upgraded everything. Restaurant on the rooftop with a view and coffee shop on property and snack closet in the lobby. Comfy bed and superb shower. This will likely be my go to hotel for Gatlinburg. You may even get lucky and see their friendly Blackbeard stroll through the parking garage in the early mornings.

10

Maria

Nov 12, 2025

·

Stayed 2 nights

Beautiful, the bathrooms were luxurious and the rooftop bar stunning. Great experience!

10

Ricardo

Oct 25, 2025

·

Stayed 4 nights

AC Heating unit was noisy

6

LINDA A

Oct 1, 2025

·

Stayed 2 nights

The hotel is immaculately clean. Everything is brand new, because it was just finished being built. The service was also very good. Everyone was very attentive. I didn't like the bed pillows. They are very fat, but they shrink down to nothing, so in the morning you wake up with a stiff neck. Also, the restaurant on the top floor is beautiful and brand new, but the food and the drinks are extremely expensive and the breakfast was overpriced, cold, and they were out of a lot of things when I got to the buffet. No discount, $23 for breakfast per person.

10

Xavier

Nov 15, 2025

·

Stayed 2 nights

New and clean rooms. Close to everything.

8

Sandra

Oct 31, 2025

·

Stayed 2 nights

Very nice hotel. No directions in the room on how to use coffee machine. Needed to ask at the desk. Would have preferred regular coffee and machine.

10

Jeffrey

Feb 28, 2026

·

Stayed 2 nights

Room was spotless; staff was extremely friendly and helpful; the amenities were great. My one complaint is the sheets on the bed were of cheap quality and not soft, too much starch

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is largely friendly, welcoming, and attentive, with quick check-ins and prompt fixes when issues arose. A few guests wished breakfast staff were more present.

Related guest reviews

10

Luis

Nov 29, 2025

·

Stayed 1 night

Great place and excellent service

10

Amber

Feb 16, 2026

·

Stayed 1 night

Absolutely loved it here! The lobby smelled amazing. Our room was spotless and check in was quick and easy, especially since we were coming in so late. Definitely recommend!!

10

Robin

Dec 5, 2025

·

Stayed 1 night

Clean room .. very up to date .. last lady at check in was very nice ..

10

Kim

Sep 21, 2025

·

Stayed 3 nights

Hotel Indigo Gatlinburg absolutely exceeded every expectation! From the moment I arrived, the owner went above and beyond to make sure my stay was perfect. You can truly feel the care and pride they put into this place. The view from the hotel is breathtaking—whether you’re enjoying your morning coffee or winding down in the evening, the scenery alone makes it unforgettable. The rooftop bar is an absolute gem! Beautiful atmosphere, amazing coc ⭐️⭐️⭐️⭐️⭐️ Hotel Indigo Gatlinburg absolutely exceeded every expectation! From the moment I arrived, the owner went above and beyond to make sure my stay was perfect. You can truly feel the care and pride they put into this place. The view from the hotel is breathtaking—whether you’re enjoying your morning coffee or winding down in the evening, the scenery alone makes it unforgettable. The rooftop bar is an absolute gem! Beautiful atmosphere, amazing cocktails, and the most stunning backdrop of the Smoky Mountains—it felt like something out of a dream. Every detail of the hotel was thoughtfully designed, stylish, and welcoming. From the warm hospitality to the incredible setting, everything about this stay was simply beyond beautiful. I can’t wait to come back!

6

Jaime

Nov 3, 2025

·

Stayed 1 night

Overall the hotel is beautiful. When we got to our room the beds were unmade and the room wasn’t ready. I called the front desk and they switched us to another room right away. They were very apologetic and offered us free breakfast ($39 value for each person) to which we accepted along with a bottle of champagne. When we went for breakfast this morning we were very surprised to see the breakfast that was offered was nothing more than a standard hotel complimentary breakfast from any other hotel. All of the food was cold and the staff was only seen twice and not very friendly. We had not planned on having breakfast there because there are several places around town highly recommended for the same price, however decided to take advantage of the offer for a free breakfast. We would have been very disappointed had we actually paid for it.

10

Patty

Sep 8, 2025

·

Stayed 2 nights

Every one on staff was amazing. Especially the front desk, the restaurant, Emilia, Madonna, and Alex. The maid, everyone.

10

Karen King

Oct 17, 2025

·

Stayed 3 nights

Very nice hotel. Great staff. Great location

10

Anthony

Feb 28, 2026

·

Stayed 2 nights

Fantastic front staff and fantastic room! We ate breakfast at the restaurant and it was a great place to spend our 39th anniversary!

8

Bree

Feb 24, 2026

·

Stayed 1 night

The hotel was very nice! It gave luxury stay lowkey lol. Sarah had checked us in at the front desk and her customer service was on point! Made onus feel very welcomed.

10

Wiley

Nov 14, 2025

·

Stayed 1 night

Room was very clean and the staff kind and warm

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Walkable to the main strip and major attractions like the aquarium and Anakeesta, making it easy to explore without driving. Several guests also appreciated access to back roads and noted convenient views of the mountains from some rooms.

Related guest reviews

10

Tamara

Nov 5, 2025

·

Stayed 4 nights

It's a very nice new hotel off the main strip. We had a standard king room and the bed was very comfortable. The shower was great too. Our room was on the 5th floor and it had a beautiful view of the mountains and downtown. The only negative is that they charge $15 a day for parking, which we didn't know about until we checked in. There is covered parking though.

10

Sandy

Nov 29, 2025

·

Stayed 1 night

Beautiful hotel and close to restaurants and adventures. You can walk to most things. Really enjoyed our stay.

10

Viridiana

Oct 15, 2025

·

Stayed 2 nights

I really enjoyed my stay here! The staff were very friendly and welcoming from the moment I arrived, which made the experience even better. The views were absolutely beautiful-especially from the rooftop restaurant, which was spotless and a stunning overlook of Gatlinburg. The location was also perfect, just a short walk to Downtown Parkway, making it super convenient to explore the area.

10

Michael

Nov 19, 2025

·

Stayed 3 nights

Excellent hotel with everything you need on the property. This hotel is located on the eastern end of the main strip so once you’re parked in the secure covered parking garage you can simply walk the strip and avoid the heavy traffic. There are several back roads to avoid driving down the main strip for faster access to and from the mountains as well. This is a newer hotel with upgraded everything. Restaurant on the rooftop with a view and coffee shop on property and snack closet in the lobby. Comfy bed and superb shower. This will likely be my go to hotel for Gatlinburg. You may even get lucky and see their friendly Blackbeard stroll through the parking garage in the early mornings.

10

Victor

Oct 10, 2025

·

Stayed 2 nights

Amazing hotel, in the heart of Gatlinburg.

10

Scheila

Nov 24, 2025

·

Stayed 3 nights

Ame el hotel el servicio la piscina si está caliente abre de 10 a 10 es un hotel centrico a pasos del acuario y Anakeesta .claro que volveria a ir y lo recomiendo

Translate

10

JOHN

Oct 16, 2025

·

Stayed 3 nights

Very much enjoyed the stay. The hotel is within walking distance of downtown and to the attractions in Gatlinburg. Shower was amazing and the bed comfortable. Balcony was very nice and clean. One weird thing is that most of the employees are foreigners but they are very nice. Would definitely stay here again.

10

Xavier

Nov 15, 2025

·

Stayed 2 nights

New and clean rooms. Close to everything.

10

Joseph

Dec 1, 2025

·

Stayed 3 nights

Great location, within walking distance of the entire strip. Clean hotel with friendly staff. Pricing is a little high but comparable to similar hotels.

10

Charles

Nov 22, 2025

·

Stayed 1 night

Very clean and nice location to town.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

The rooftop setting draws raves for views, cocktails, and several tasty meals. However, breakfast feedback is mixed, with multiple mentions of cold or overpriced items and early operational growing pains.

Related guest reviews

10

Katherine

Dec 1, 2025

·

Stayed 2 nights

Room was great, staff was friendly, restaurant upstairs was delicious. Will definitely be coming back to stay here

10

Christina

Sep 22, 2025

·

Stayed 5 nights

This hotel is beautiful! Very clean. The rooftop bar had an amazing view! The food was great at the restaurant on the rooftop as well. Being that this is a brand new hotel, I think the restaurant could be run a little smoother but overall great!

10

Chelsea

Jan 4, 2026

·

Stayed 1 night

The lobby was very elegant and chic . The staff and reception clerks were sweet and genuine . I appreciated them for being attentive and understanding with any booking issues that I had . Our room was very clean , elegant and super comfy . Other than our showering amenities being out . We had a great and pleasant stay. The next morning , having a lovely breakfast on the rooftop restaurant was beautiful and scenic views . The breakfast was yummy and delicious . My fiancé and I both had a very pleasant stay . We wouldn’t mind doing it again . :) Thank you to the staff !

10

Kim

Sep 21, 2025

·

Stayed 3 nights

Hotel Indigo Gatlinburg absolutely exceeded every expectation! From the moment I arrived, the owner went above and beyond to make sure my stay was perfect. You can truly feel the care and pride they put into this place. The view from the hotel is breathtaking—whether you’re enjoying your morning coffee or winding down in the evening, the scenery alone makes it unforgettable. The rooftop bar is an absolute gem! Beautiful atmosphere, amazing coc ⭐️⭐️⭐️⭐️⭐️ Hotel Indigo Gatlinburg absolutely exceeded every expectation! From the moment I arrived, the owner went above and beyond to make sure my stay was perfect. You can truly feel the care and pride they put into this place. The view from the hotel is breathtaking—whether you’re enjoying your morning coffee or winding down in the evening, the scenery alone makes it unforgettable. The rooftop bar is an absolute gem! Beautiful atmosphere, amazing cocktails, and the most stunning backdrop of the Smoky Mountains—it felt like something out of a dream. Every detail of the hotel was thoughtfully designed, stylish, and welcoming. From the warm hospitality to the incredible setting, everything about this stay was simply beyond beautiful. I can’t wait to come back!

10

Pedro

Dec 1, 2025

·

Stayed 4 nights

Quarto estava lindo, novo e espaçoso, equipe foi gentil e atenciosa e o café da manhã estava delicioso.

Translate

6

LINDA A

Oct 1, 2025

·

Stayed 2 nights

The hotel is immaculately clean. Everything is brand new, because it was just finished being built. The service was also very good. Everyone was very attentive. I didn't like the bed pillows. They are very fat, but they shrink down to nothing, so in the morning you wake up with a stiff neck. Also, the restaurant on the top floor is beautiful and brand new, but the food and the drinks are extremely expensive and the breakfast was overpriced, cold, and they were out of a lot of things when I got to the buffet. No discount, $23 for breakfast per person.

6

Jaime

Nov 3, 2025

·

Stayed 1 night

Overall the hotel is beautiful. When we got to our room the beds were unmade and the room wasn’t ready. I called the front desk and they switched us to another room right away. They were very apologetic and offered us free breakfast ($39 value for each person) to which we accepted along with a bottle of champagne. When we went for breakfast this morning we were very surprised to see the breakfast that was offered was nothing more than a standard hotel complimentary breakfast from any other hotel. All of the food was cold and the staff was only seen twice and not very friendly. We had not planned on having breakfast there because there are several places around town highly recommended for the same price, however decided to take advantage of the offer for a free breakfast. We would have been very disappointed had we actually paid for it.

10

Samardia

Nov 9, 2025

·

Stayed 1 night

The rooms were spotless. The staff was courteous and the top floor restaurant was immaculate. I enjoyed their wings and Brussels.

10

Anthony

Feb 28, 2026

·

Stayed 2 nights

Fantastic front staff and fantastic room! We ate breakfast at the restaurant and it was a great place to spend our 39th anniversary!

10

Tim

Sep 11, 2025

·

Stayed 1 night

Just a note that the Hotel is New. Everything is very well designed and executed. The restaurant and coffee bar are still going through growing pains.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12 $210	13 $217	14 $248	15 $236	16 $404	17 $308
18 $202	19 $193	20 $203	21 $202	22 $205	23 $284	24 $263
25 $159	26 $166	27 $169	28 $204	29 $190	30 $218	31 $214

Su	Mo	Tu	We	Th	Fr	Sa
1 $131	2 $147	3 $129	4 $129	5 $222	6 $276	7 $301
8 $116	9 $114	10 $115	11 $119	12 $129	13 $218	14 $186
15 $116	16 $116	17 $118	18 $133	19 $129	20 $196	21 $193
22 $124	23 $156	24 $159	25 $201	26	27	28 $182
29 $114	30 $117

Hotel Indigo Gatlinburg Downtown by IHG

About this property

Location

Room options

Suite, 1 Bedroom

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility)

Suite, 1 Bedroom, Mobility Accessible (Communications)

Room, 1 King Bed, Mobility Accessible, Balcony (Communications)

Standard Room

Presidential Suite, 1 Bedroom

Standard Room, 1 King Bed, Balcony (Furnished)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Roll-In Shower (Mobility)

Standard Room, 1 King Bed, Roll-In Shower (Mobility)

Standard Room, 2 Queen Beds, Balcony (Furnished)

Room, 2 Queen Beds, Accessible Bathtub, Balcony (Communications, Mobility)

Guest reviews of Hotel Indigo Gatlinburg Downtown by IHG

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Indigo Gatlinburg Downtown by IHG

Considering this hotel for your Gatlinburg trip?

Prices for upcoming dates