Courtyard by Marriott Knoxville Airport Alcoa

The airport shuttle doesn't start until 7am. That is unacceptable.

Airport shuttle has limited hours

Great stay with family. Loved the pool and hot tub. Spacious rooms, friendly and helpful staff!

No hot water in morning at hotel. Shuttle to airport did not start early enough for my flight. Disappointed.

The hotel was clean. The clock was broken couldn’t set it. The pool wasn’t open it was broken. No free breakfast which I thought it was. The Starbucks was so expensive you couldn’t afford it. So we went down the road to eat. Bad price for what we all had to experience. Other people was complaining also. Also the Wi-Fi was very hard to connect to. I can complain more but I think I said enough.

Great room, hot tub and pool were super nice.

hot tub not working, icemaker broke, netflex not working. property needs a renovation

I booked this hotel because of it’s proximity to Tyson McGee airport for an early morning flight. Found out at registration that the free shuttle doesn’t begin running until 7:00 am. The clerk did give me a number to a service and we made the flight on time. I noticed the hotel next door running their shuttle as we waited on our driver. I will stay at that hotel next time I have an early flight.

Pool unavailable at stay, no shuttles operating for time needed. Still paid full price for the stay. I won’t be staying there again

Pleasant stay. Room was recently updated and beds were very comfy. Hot tub and outdoor fire pit were relaxing after a busy travel day. Staff was friendly and helpful. Pay for breakfast at booking and save some money . Will definitely stay again .

Convenient and clean.

I was not impressed with the cleanliness of my room: dirty light fixture in bathroom, extensive cobwebs in corner near TV, exhaust vent in bathroom caked with dust, and heating/cooling unit brimming with dust out the vents. The bedside lamp that was supposed to be built into the headboard was missing (open holes for wiring and screws) and the light over the microwave was out. The lamp that was awkwardly placed behind the couch created about a random one foot gap and made the small room feel even smaller. My window looks out on a roof and a dumpster. Warning on the room door says to keep the window closed and locked which doesn't make me feel super safe... to top it all off the walls are paper thin -- just heard the person in the room next to me burp after brushing their teeth.

Great property, it was super clean, modern and smelled amazing!!

The bathroom in the room had a lot to be desired. The tile grout on both the floor and shower is really dirty. Definitely far below what I expect from Marriott.

The sheets were stained that were on the bed. When reported to the front desk, they would not let switch rooms. They sent someone to change the sheets 15 minutes later. There was not mattress pad so the stains would have soaked into the mattress. Glad to provide pictures. When the staff member came to change the sheets the folded sheets she went to put in the bed were also dirty. She embarrassed lay went to get yet another set. While showering you stood in water because the shower did not drain properly An employee working at the restaurant was vaping regardless of No Smoking signs in the building. Felt like a cheap Super 8 motel and not a Marriott. It looked fine on first appearance but had major issues. Marriott would not deal with a refund since I booked through Expedia. They would offer 10,000 Marriott points to try them again. A room is 41,500 points a night. What a joke. Not worth the money. Very disappointing.

Very clean and comfortable.

Beautiful property, very clean and front desk staff was very kind!

My wife and I have stayed at Marriott brand hotels for 20+ years and probably over 100 times. We have always been impressed with the consistent quality of our stays. We call it "coming home." But this hotel did not deliver that experience. The check in person was cold and made my wife feel uncomfortable and the lobby smelled like a bathroom. The room was clean and modern and the bed was amazing (like all others). But the toilet seat was loose and almost falling off. And the shower had no conditioner (the reservoir was out). We were attending a wedding, so this was important to my wife. Our room was not cleaned when we came back the 2nd night. We mentioned it to the front desk as well as the maintenance issues. She said she would make a note of it. No apology or concern. When we came back for the 3rd night, our wet towels were still on the bathroom floor, no conditioner and the bed was untouched. I thought this might be an eco friendly new policy. But there was no signs or brochures to that effect. And the bathroom had instructions to leave the towels on the floor if we wanted new ones or hang them if we wanted to reuse them.

Located very close to the airport with a restaurant in walking distance from the hotel which was appreciated. The room had the AC blasting while the state was on a winter storm watch. While attempting to get that fixed bugs were all over the unit both dead and alive. The glass wear provided was dirty as well. The bed was worn and not supportive. Not a great way to start our stay after traveling all day. The receptionist was accommodating in us switching rooms. The price was reasonable but Im personally looking for a different hotel on my way back through. This app and the hotel also have different hotel check out times which was awkward 😳 (Attempting to load photos and not able)

Clean, quiet and nice amenities

Hotel staff are great. Rooms are dated.

Very nice place, the room very spacious, and clean.

I was not impressed with the cleanliness of my room: dirty light fixture in bathroom, extensive cobwebs in corner near TV, exhaust vent in bathroom caked with dust, and heating/cooling unit brimming with dust out the vents. The bedside lamp that was supposed to be built into the headboard was missing (open holes for wiring and screws) and the light over the microwave was out. The lamp that was awkwardly placed behind the couch created about a random one foot gap and made the small room feel even smaller. My window looks out on a roof and a dumpster. Warning on the room door says to keep the window closed and locked which doesn't make me feel super safe... to top it all off the walls are paper thin -- just heard the person in the room next to me burp after brushing their teeth.

The room was quiet and sufficient for the price point.

We were given a handicapped room that we did not want, the bed was too low and the room was hot.

The hotel was clean. The clock was broken couldn’t set it. The pool wasn’t open it was broken. No free breakfast which I thought it was. The Starbucks was so expensive you couldn’t afford it. So we went down the road to eat. Bad price for what we all had to experience. Other people was complaining also. Also the Wi-Fi was very hard to connect to. I can complain more but I think I said enough.

Staff was great and the room was quite, but both mattresses were AWFUL.

We had an amazing stay. The hotel was so quiet. It felt as if we were the only ones there. The room was clean and roomy. I couldn't get YouTube to work because of an internet issue on t.c. We had cable so it was fine.

Located very close to the airport with a restaurant in walking distance from the hotel which was appreciated. The room had the AC blasting while the state was on a winter storm watch. While attempting to get that fixed bugs were all over the unit both dead and alive. The glass wear provided was dirty as well. The bed was worn and not supportive. Not a great way to start our stay after traveling all day. The receptionist was accommodating in us switching rooms. The price was reasonable but Im personally looking for a different hotel on my way back through. This app and the hotel also have different hotel check out times which was awkward 😳 (Attempting to load photos and not able)

The only complaint I have is that the bed was too soft. Everything else was great.

A great location near the airport for easy transit, rather than staying in the busy city. The staff was very helpful and polite

I was not as impressed with this hotel as I normally am with Marriott… The staff was not very friendly or accommodating, we needed towels, and it took several hours to get towels, the pool is extremely small. Therefore, the children did not want to swim in the pool. The staff was not very friendly at all, but the actual hotel room was very nice and the outside of the hotel was very nice.

Excellent staff, Amy was wonderful

Chris at the front counter was a exceptional host. My wife wasn't feeling good. He made a point of asking about her, every time i walked by. His Professionalism and Courtesy are hard to find in this day and time. He diiently is a true ASSET to your company.

Just a clean, well taken care of property, and a staff that was very attentive. Will be back again.

Beautiful property, very clean and front desk staff was very kind!

The property was conveniently located close to the airport. Very pleasant reception area, cafe and lounge. The rooms were clean and felt very modern. The receptionist was not very friendly. I would definitely recommend and stay there again in the future.

My wife and I have stayed at Marriott brand hotels for 20+ years and probably over 100 times. We have always been impressed with the consistent quality of our stays. We call it "coming home." But this hotel did not deliver that experience. The check in person was cold and made my wife feel uncomfortable and the lobby smelled like a bathroom. The room was clean and modern and the bed was amazing (like all others). But the toilet seat was loose and almost falling off. And the shower had no conditioner (the reservoir was out). We were attending a wedding, so this was important to my wife. Our room was not cleaned when we came back the 2nd night. We mentioned it to the front desk as well as the maintenance issues. She said she would make a note of it. No apology or concern. When we came back for the 3rd night, our wet towels were still on the bathroom floor, no conditioner and the bed was untouched. I thought this might be an eco friendly new policy. But there was no signs or brochures to that effect. And the bathroom had instructions to leave the towels on the floor if we wanted new ones or hang them if we wanted to reuse them.

Check-in was quick, easy and efficient as was the check-out process. Staff was friendly and helpful.

Check in was made easy, I had booked in my name, my parents arrived prior than me. I simply called and they easily accommodated them to check in. Also my parents have a hard time walking, so it was nice they gave us a room near the elevator.

A great location near the airport for easy transit, rather than staying in the busy city. The staff was very helpful and polite

We were on the 3rd floor at the far end. The water was luke warm at best, so to take a nice shower one had better move quickly. No restaurant to speak of, and the food that they did serve there was way over priced. Finally, location is too close to the main highway to the airport. If one wants a good nights sleep forget about it. If you need quick access to the airport, then you might be in luck, although trying to make a left hand turn off the property is next to impossible.

Very close to the airport, quiet, new, very satified. Many restaurants in walking distance.

Easy access to airport, great location, quiet, clean, economical, beautiful room. Dining options were available, entire staff were extremely helpful and courteous.

Easy access to airport

Super close to the airport and convenient to get to Enterprise for our rental!

Perfect place to stay to catch an early flight in the morning

Don't try to walk from the airport. It's still far

Close to airport

Conveniently located to the airport

I was heartbroken with our trip… I worked at this property 5 years ago for 2 years. I LOVED this hotel. I felt safe and comfortable staying here with my 9 month old daughter and chose to stay for the quality of the food in the bistro and just the quality of the property itself. I have never been so let down by anything more in my life. The food in the bistro was not good in any way. The steel cut oatmeal came out looking like a bowl of dry over cooked instant oatmeal, and the French toast wasn’t even in Texas toast and was BURNT. The mini fridge didn’t work and the coffee maker in the room was missing the cover for the water area. The pool was well maintained but was not heated or warm in ANYWAY. Our room was very clean but our check in experience was less than inviting. As someone who has worked in hospitality for 7 years I know that days can be hard but we didn’t feel welcomed. Overall our experience was disappointing.

The bedrooms were spacious and the beds were incredibly comfortable. Although we were across from the airport, we didn't hear airplane noise in our room at all. There was a hot tub outdoors and a pool indoors that I wish I had found the time to use. The hotel was easy to find and was a short 18 min drive to Downtown Knoxville. I would stay there again. Pro tip: I paid for breakfast when booking through Expedia. Every morning, it was a wonderful and delicious choice of one food and beverage item to choose from: French toast, breakfast burritos, egg, bacon, cheese sandwich with avocado on brioche bun, avocado toast with fresh fruit. We could choose a bottled or Starbucks drink too. Definitely worth prepaying $8 a person because it would have cost double if bought al a carte on site. The bathroom in 205 could use a few touches. Wallpaper and a tile in the floor were lifting. I'd like the option to have the non- carpet flooring bc I don't like carpet.

The staff was so friendly and kind. The breakfast was quite tasty!

On-site dining too pricey for anyone but expense account quests. But several options close by.

No free breakfast. Only Starbucks, too expensive, limited hours

It is a great hotel! The only reason I didn’t give 5 stars. The young lady was working breakfast by herself. She had to take breakfast orders, make Starbucks coffee, and cook the food. Not to mention, during the weekend rush! I felt sooooo bad for her! But, other than that it was a great stay!

The hotel was clean. The clock was broken couldn’t set it. The pool wasn’t open it was broken. No free breakfast which I thought it was. The Starbucks was so expensive you couldn’t afford it. So we went down the road to eat. Bad price for what we all had to experience. Other people was complaining also. Also the Wi-Fi was very hard to connect to. I can complain more but I think I said enough.

The little cafe downstairs doesn’t seem like much (sort of a fast food vibe), but the food was actually amazing! And the drinks were pretty good as well. It was slow, but I think they were maybe short a staff member, but still had great customer service.

Quiet stay. Ate a meal at the bistro. A bit pricey, but the food was really good. Would/will stay again

Clean and comfortable. Good hotel. Would it kill you guys to serve breakfast?