La Quinta Inn & Suites by Wyndham Austin South

Booked five nights and left after three. I spend dozens of nights a year in hotels on the road for business. I have stayed everywhere from Motel 6 to Fairmont, depending on the occasion. This place was bad by any standard. The moment the elevator opened, the whole floor hit me like a brick wall. A used-diaper smell so strong it was hard to breathe. My room’s air conditioner was dead. After twenty minutes of fighting with it I picked up the phone to call reception. The phone was out of service. I went downstairs. They moved me to the last room they had. It was worse: wet puke stains still damp on the floor, and the whole room reeked of vomit. I was stuck there overnight. When they moved me, they had me swap the towel and soap myself. I had already used them to wash my face on arrival, so I took the clean towel and soap from the new room and put them in the old one. No fresh set for me. Just a swap. The next day they moved me again. That room was cleaner, but the problems were hotel-wide: low water pressure and a shower that never got hotter than lukewarm. Outside, constant construction and heavy traffic. Inside, other guests loud at all hours. When I asked to leave, they told me I could cancel with no penalty and that I would get a full refund. They kept the money for the last two nights anyway. I protested. They now say they are not giving it back. Do not stay here.

Great location, hotel and room were very clean and well kept. Enjoyed my stay, I felt at ease and it was very comfortable.

The Rooms were very hot. This was not a problem last time we stayed.

The hotel staff was very accommodating and nice at check-in and at checkout. The hotel breakfast was nice. We only stayed for one night, but I would definitely stay again for a small trip.

The best thing about this hotel was the convenient location to downtown Austin and the airport, and the low price. The hotel is a bit older, and the carpet in the rooms could use some cleaning. The hallways and the lobby were very warm (I'd say 78-80 degrees), but the room AC worked well and kept it comfortable to cold the entire stay in Austin heat. Everything worked, just not the nicest shower, toilet, etc. The only thing positive about the breakfast was the waffles (which are always a hit). The other hot food was essentially inedible. Yogurt, cereal, oatmeal for those that want it. The low price of <$100 per night before tax kept this rating at 3 stars. To some extent, you get what you pay for here.