Holiday Inn Express & Suites Austin NW - Four Points by IHG

Pool and hot tub are appreciated, but the pool can be very cold and some pool furniture is worn. Parking is generally easy (including covered or secure options), though a few found it limited, and elevator issues and renovation disruptions appear in several reviews.

Many guests describe the property and rooms as very clean, but others report issues such as dirty or musty hallways, bathroom mold or stains, and occasional pests. Housekeeping consistency varies, with some praising spotless stays and others noting missed details like dirty towels or rugs.

Rooms are generally comfortable and quiet for many, but several mention dated decor, firm mattresses with flat pillows, and noisy or weak air conditioning. Some report slow or unreliable Wi‑Fi and older TVs without streaming, plus occasional noise from adjacent rooms.

Many highlight friendly, welcoming staff and smooth check-in, with some employees called out for excellent help. However, there are reports of inconsistent professionalism, slow responses, and a few serious complaints about handling of issues or charges.

Location is widely praised as quiet and convenient, close to restaurants, shops, and Lake Travis with easy access to major roads; several guests felt safe. A few note it is a bit farther off the highway than expected.

Breakfast is frequently praised as good to excellent with hot, varied options, and often cited as a highlight. A few guests found it limited or bland at times and noted occasional missing items or disposables and presentation concerns.