Name: Best Western Heritage Inn
Address: 1420 East Monte Vista Avenue, Vacaville, California, United States of America, Vacaville, California, US
Price range: $79–$163 per night
Rating: 7.3

What guests think

At Best Western Heritage Inn, guests frequently praise the friendly, helpful staff, solid value, and a well-liked complimentary breakfast, while noting the convenient location near I-80 and shops that makes it practical for road trips and errands.

Noise is a recurring concern, from freeway traffic and thin walls to very loud in-room heaters and AC units. The property and rooms show their age, with mixed maintenance and occasional issues like worn mattresses, malfunctioning fixtures, and dated finishes. Cleanliness feedback ranges from very clean rooms to serious lapses reported by some guests. Expect a budget-friendly stay with standout service and breakfast, but variable room quality and noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is close but often tight, and accessibility is limited with reports of no elevator and poor stair railings. The pool and some facilities (like an ice machine) drew complaints, and the property feels worn.

Related guest reviews

6

Michelle

Jul 13, 2023

·

Stayed 1 night

Small older hotel busy area many construction worker guests hanging out. Small pool. Room clean small tv. Fridge and micro in room. Front desk nice. Not like other best westerns I’ve stayed at.

2

Shiri

Jun 1, 2025

·

Stayed 1 night

The hotel smelled badly when I walked in the lobby, the ice machine was broken in the hotel lobby. Only ice machine in the building. The front desk person went and got ice from somewhere in the back office. I don't know where or what he got it out. It was very unsettling. Got in the elevator to the second floor. The carpet was dirty in the hallway. Carpet baseboards were lying on the floor. The windows in the hallway were so dirty you couldn't see through them . When I open the door to my bedroom it looked nice, but then I see dirty socks underneath the dresser from a previous night, a empty water bottle that I accidentally kicked from underneath the bed, a dead bug on the ice tray in the. Turn down the air conditioner and a roach came out, took a video of another roach, crawling on the wall above my bed on the ceiling. And the ceiling there was a whole where wires were sticking out from as if a ceiling fan had been removed, but the wires were exposed from the hole.

4

Michael

May 18, 2025

·

Stayed 1 night

Check in and out easy Pool was disgusting. No elevator for disabled. Stairs lack railing you can actually hold on to.

6

Yvonne

Oct 3, 2024

·

Stayed 1 night

Staff was wonderful! Bed was comfy and the room was spacious. It was a bit noisy with traffic and surrounding rooms, but quieted down enough for a relaxing night of sleep. The parking lot was pretty tight, I might have gotten the last empty spot, but thankfully i found a spot. Reasonably priced,too.

10

Norma

Dec 29, 2024

·

Stayed 1 night

Parking space

4

Donald

Jul 10, 2023

·

Stayed 4 nights

The wardrobe was broken so could not hang clothes office notified but was never remedied in 3 day stay.., the bathroom vent could hear outside traffic, the sink would only turn for hot water , shower head pipes were exposed. Front Door was not sealed sound and ants came in.. mousetraps in numerous location. Breakfast was adequate. Staff was personable. Constantly had to have the door rekeyed..

8

Erik

Jun 26, 2024

·

Stayed 2 nights

Excellent staff and smooth parking. Room good with great A/C (90-100) outside). Mattress was worn with sagging spots. Felt like sleeping on uneven ground.

10

Robert

Mar 4, 2024

·

Stayed 2 nights

A few more handicapp parking spots would've been great. It's a little tight getting into a parking spot, but doable. Excellent staff; great room for the money; convenient to get to; all the great things one looks for.

6

Heidi

May 6, 2024

·

Stayed 1 night

This place is in serious need of structural updates. We had a second floor room and could feel the floor boards move beneath the carpet. The walls need better sound proofing…we could hear everything in the next door room and the traffic from the freeway. We got locked in our room because the deadbolt latch froze in the locked position. It took finagling and got it undone. Kids running on the second floor balcony outside room at midnight and people outside the doors smoking pot and talking loudly on their speaker phone. I know the last two are beyond the hotel’s control but it just added to the disappointment of the stay.

2

Jennifer

Apr 28, 2024

·

Stayed 1 night

Dirty room, unsafe parking lot.

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many guests found rooms clean, but others reported serious lapses including stained bedding, odors, pests, and unclean common areas. Housekeeping consistency varies.

Related guest reviews

2

Brad

Oct 12, 2025

·

Stayed 1 night

We spent one night at this hotel and when we went to get into bed there was blood and other bodily fluids on the bedding. They didn’t have another option for rooms so we requested a bedding change.

2

Ron

May 14, 2023

·

Stayed 3 nights

The room smelled of smoke. It was 10 times worse than what you might expect in a casino. The room had cockroaches in the bathroom and ants in the room itself.

2

Shiri

Jun 1, 2025

·

Stayed 1 night

The hotel smelled badly when I walked in the lobby, the ice machine was broken in the hotel lobby. Only ice machine in the building. The front desk person went and got ice from somewhere in the back office. I don't know where or what he got it out. It was very unsettling. Got in the elevator to the second floor. The carpet was dirty in the hallway. Carpet baseboards were lying on the floor. The windows in the hallway were so dirty you couldn't see through them . When I open the door to my bedroom it looked nice, but then I see dirty socks underneath the dresser from a previous night, a empty water bottle that I accidentally kicked from underneath the bed, a dead bug on the ice tray in the. Turn down the air conditioner and a roach came out, took a video of another roach, crawling on the wall above my bed on the ceiling. And the ceiling there was a whole where wires were sticking out from as if a ceiling fan had been removed, but the wires were exposed from the hole.

8

Harilaos

May 26, 2025

·

Stayed 4 nights

Our room was clean on a daily bases with fresh towels and all necessary amenities. Very quite. Breakfast was good and the staff very friendly if we visit California and the area we will definitely recommend stay at the BW establishment.

2

Christopher

Aug 8, 2024

·

Stayed 1 night

Blood on pillow cases. Bathroom was dirty. Paid a little over $100 for a night. Shouldn't cast more than $40.

10

Roop

Jan 19, 2025

·

Stayed 1 night

Very clean and spacious room

2

John

Mar 5, 2023

·

Stayed 2 nights

I had to make an emergency trip to Vacaville and had been sleeping on my daughter's couch. After a long night of little sleep and a very long day of helping her close out everything to move, I needed to sleep in a bed. I reserved this room late in the evening mostly because it was pretty close to her apartment. I was dismayed by what I saw when I opened the door to the room. This motel is poorly maintained. The room was minimally cleaned. The door opens to the parking lot. The door lock was broken so the clerk suggested I put a chair in front of it. The shower was not clean. Towels were stained. There was human discharge (snot or worse) on the wall. It evidently has been a very long time since carpets were cleaned. The toilet hardly worked. The clock didn't even work. I have never stayed in a place where I felt so unsafe. I arrived late at night and once I saw the condition of the room, I immediately began to look for a different hotel. After several phone calls, it became apparent nothing was available. The desk clerk was the only bright spot. He tried to assuage my situation however no other rooms were available. Although I reserved for multiple nights, I could not check out fast enough the following morning. The next day, I found a much more respectable hotel and checked in immediately.

2

Shannon

Mar 20, 2024

·

Stayed 1 night

Upon entering the room, there was a smell of sewage and smoke. Going into the restroom it was full of flies. Front desk was helpful as we returned immediately to inform her of the conditions of the room. She was able to refund our room fee.

4

Clifford

Apr 10, 2024

·

Stayed 1 night

The room we were in had a cat urine smell that was overpowering to say the least. The staff and the breakfast was nice and the place seemed safe enough

10

Daniela

Jul 6, 2025

·

Stayed 2 nights

Clean, affordable, and in a great location close to everything. I really enjoyed my stay and will definitely be back!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with some comfortable beds, but many reviews cite significant noise from freeway traffic, thin walls, and loud HVAC. Several mention dated decor and maintenance issues like worn mattresses, hard-to-use fixtures, and occasional Wi-Fi or lighting quirks.

Related guest reviews

10

Elvira

Sep 22, 2025

·

Stayed 1 night

Spacious room. Room looks as advertised

8

Claudia

Nov 5, 2024

·

Stayed 3 nights

noisy upstairs neighbor

6

Abhishek

Dec 9, 2024

·

Stayed 2 nights

The inside infrastructure is getting old, the bathrooms the doors . Sometime when there are funds it needs some renovation.

6

Howard

Dec 7, 2025

·

Stayed 1 night

The room was good, except for the extremely loud heat/ac! They need to be replaced! Also, I was not given a Check out Receipt, upon request, which should be given, regardless, especially upon request, and when I had to give a $100 Room Deposit! So, I want the receipt .

10

Jose

May 26, 2025

·

Noisy heater and air .Need upgrade

8

Erik

Jun 26, 2024

·

Stayed 2 nights

Excellent staff and smooth parking. Room good with great A/C (90-100) outside). Mattress was worn with sagging spots. Felt like sleeping on uneven ground.

8

Cheryl

Dec 20, 2024

·

Stayed 1 night

We weren’t able to access the internet during our stay even we tried to get tech help. The vanity and bathroom light had motion detectors so it was a problem during the night. Bathroom sink had no water pressure so wasn’t usable.

4

Terry L

Oct 13, 2024

·

Stayed 1 night

Air conditioning was extremely noisy. Couldn’t turn the tv off!

6

Heidi

May 6, 2024

·

Stayed 1 night

This place is in serious need of structural updates. We had a second floor room and could feel the floor boards move beneath the carpet. The walls need better sound proofing…we could hear everything in the next door room and the traffic from the freeway. We got locked in our room because the deadbolt latch froze in the locked position. It took finagling and got it undone. Kids running on the second floor balcony outside room at midnight and people outside the doors smoking pot and talking loudly on their speaker phone. I know the last two are beyond the hotel’s control but it just added to the disappointment of the stay.

6

Nancy

Aug 29, 2024

·

Stayed 1 night

Requires updates in the rooms.

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AI-generated summary based on recent guest reviews

Service

Staff are repeatedly praised as friendly, approachable, and helpful. However, a few guests experienced billing errors, poor late-night responsiveness, or miscommunication about housekeeping and late checkout.

Related guest reviews

10

Morgan

Apr 7, 2024

·

Stayed 3 nights

Staff is amazing, we have been staying at this hotel every month on our trips since August of 2023. We choose this hotel because of the staff. The hotel itself may be a little outdated and could use some upgrades but it's always clean, the breakfast is great and the staff is always friendly, smiling and helpful.

10

Suzanne

Nov 27, 2024

·

Stayed 1 night

Both of the front desk agents I had communication with were excellent. Very friendly, would definitely recommend this hotel.

4

D

Jul 19, 2023

·

Stayed 1 night

It would have been a good stay but after requesting and receiving approval for a late checkout, we had housekeeping and a manager pounding on our door, asking us when we were leaving. It's clear that desk staff do not communicate information from shift to shift.

10

Robert

Dec 2, 2024

·

Stayed 1 night

The staff was friendly, professional and willing to help out and make your stay enjoyable. We've stayed here before and wouldn't go anywhere else if we stay in this area. Great breakfast, only would recommend a hot cereal, perhaps the quacker oats in individual serving packets. Perfect for this cold weather.

10

Qwaid

Jul 5, 2025

·

Stayed 2 nights

The staff are easily approachable and always making ease of an requests or any concerns I may have.

10

Kevin C

Nov 8, 2024

·

Stayed 7 nights

I really enjoyed my stay here. The customer service was excellent. Would definitely come back next time.

2

David

Jun 8, 2025

·

Stayed 3 nights

We stayed in room 131 asked for 2 days for room service just got ignored. Beds were never made towels were never changed. And all house keeping did was make excuses why it was never done. Fowel smell it smelled old and toilet issues from day one.

8

Maria

Sep 12, 2025

·

Stayed 2 nights

Customer service is excellent.

10

Frank

Dec 1, 2024

·

Stayed 2 nights

Great people working there!

8

Maria

Jul 26, 2025

·

Stayed 1 night

Had a problem with reservation check in I was charged twice, then had to wait 3- 5 business days for my refund back, because they charged me twice

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AI-generated summary based on recent guest reviews

Location

Very convenient to I-80, restaurants, and shopping, which suits road trips and quick stops. Proximity to the freeway also brings traffic noise, and a few guests felt the area was sketchy.

Related guest reviews

8

Lawrence

Jul 25, 2023

·

Stayed 1 night

Rooms are comfortable and clean and relatively spacious for a basic economical overnight stay. Parking is very close to your room. Very easy to walk to a few restaurants, mini-mart, and grocery store. Right off the freeway.

6

raul

Aug 22, 2023

·

Stayed 2 nights

Freeway and busy street surround the property. Very noisy. Dubious guests.

6

Anne

Aug 20, 2024

·

Stayed 1 night

Easy access to highway.

10

Ilovea

May 4, 2025

·

Stayed 5 nights

Close to everything

8

Sandra

Jul 19, 2025

·

Stayed 1 night

Close to freeway and restaurants

8

Larry

May 27, 2024

·

Stayed 3 nights

Location is convenient, it is located near the shops, restaurants and close to the freeway. Breakfast was very good. Small refrigerator was making noise and it was little disturbing during the night. Otherwise, everything was pretty good.

10

Victor

May 22, 2025

·

Stayed 1 night

Great location.

8

Cyde

Aug 11, 2024

·

Stayed 3 nights

It was close to are visit local

8

Maria L

May 9, 2025

·

Stayed 1 night

A standard motel good for a night stop en route to SF. Near a few restaurants and close to the highway.

8

Lawrence

Mar 9, 2023

·

Stayed 1 night

Very well located, close to many services and just a quick hop off of I-80. This is a very convenient stopping over place. I've stayed here many times. Reasonable rates, clean, comfortable rooms, no frills, basic lodging.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for taste and variety, with multiple mentions of excellent hot items. Some noted operational issues such as items not being replenished late or the service closing earlier than posted.

Related guest reviews

8

Sherene

Dec 8, 2025

·

Stayed 5 nights

Great Service, Complimentary Breakfast was very good. Only complaint was room smelled of cigarette smoke...

10

jerry

May 29, 2024

·

Stayed 4 nights

It was surprisingly good. The free breakfast was excellent. Try them yourself and get your surprise!

10

Dave

Oct 11, 2024

·

Stayed 1 night

Great value for what we paid. Breakfast was excellent. Room was clean. Fridge, microwave and coffee maker worked well. We actually extended our stay for 4 more days. Everyone here is so friendly and helpful.

10

David

Oct 15, 2024

·

Stayed 6 nights

Excellent breakfast!! Friendly service and hospitality.

10

Luis

Nov 4, 2024

·

Stayed 1 night

Clean near shopping and the breakfast was great !

6

Jennifer

Sep 25, 2023

·

Stayed 3 nights

This property is old, but fine. Positives: The room was well used, but clean. The amenities are good (refrigerator, microwave, & coffeemaker). Breakfast is included. The staff was friendly and available. Negatives: It's right next to the freeway so if you are a light sleeper I wouldn't recommend it. The TV was difficult to figure out (2 remotes and no instructions). Breakfast is included and was supposed to go until 10:00 am on the weekends, but when I showed up at 9:30 it was all cleaned up (and the staff had no idea that it was supposed to go until 10, but the information in the room said 6-10 am on weekends - I double checked).

10

Lorenzo

Jun 18, 2024

·

Stayed 1 night

Very nice place. Quality amenities, comfortable bed, great location. But the full breakfast was the cherry on top. Would stay again.

10

Dillon

May 6, 2024

·

Stayed 3 nights

I love the free breakfasts

8

Jeremiah

Nov 11, 2024

·

Stayed 2 nights

Pros: Nice staff, adequate facilities, easy booking, bed was very comfortable. Cons: Breafast wasn’t replenished for people in the latter part of the breakfast timeframe, flies in the lobby while eating, Orbitz advertised cribs but staff on site had none, instructions for the TV didn’t match the remote and set in the room.

10

Christy

Jul 1, 2024

·

Stayed 1 night

Overnight stay for a birthday party in town. Had to leave early for the airport so had only enough time to grab a plate of bacon, eggs and potatoes for breakfast. Best breakfast EVER! Bacon was cooked perfectly and the potatoes were crispy and crunchy on the outside but soft in the middle. Very impressive. I’d stay again just for the breakfast. And the young gal who was serving it was super nice as I was early to the buffet and making a mess in my haste.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$82
February	$82
March	$79
April	$78
May	$96
June	$91
July	$85
August	$84
September	$80
October	$97
November	$87
December	$80

Su	Mo	Tu	We	Th	Fr	Sa
				1 $157	2 $163	3 $163
4 $112	5 $81	6 $82	7 $83	8 $82	9 $93	10 $93
11 $82	12 $81	13 $79	14 $82	15 $85	16 $98	17 $89
18 $81	19 $88	20 $88	21 $86	22 $89	23 $89	24 $101
25 $89	26 $88	27 $86	28 $89	29 $89	30 $98	31 $97

Best Western Heritage Inn

Prices for Best Western Heritage Inn

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Microwave

Suite, Multiple Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Microwave

Suite, 1 King Bed, Balcony

Guest reviews of Best Western Heritage Inn

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Heritage Inn

Considering this hotel for your Vacaville trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $105	19 $94
20 $81	21 $81	22 $82	23 $79	24 $81	25 $97	26 $92
27 $79	28 $81	29 $79	30 $81