Name: Grand Star Hotel Bosphorus & Spa
Address: Siraselviler Cad. No:45 Taksim, Cihangir, Istanbul, Türkiye, Istanbul, Istanbul, TR
Price range: $57–$68 per night
Rating: 6.8

What guests think

At Grand Star Hotel Bosphorus & Spa, travellers often praise the convenient location, but many describe an uneven stay, with recurring elevator problems and cleanliness concerns that range from shabby maintenance to reports of pests and unpleasant odours.

Room quality varies widely, with some guests getting spacious or comfortable rooms, while others report small, noisy, or basement-level rooms with poor Wi-Fi and dated furnishings. Service feedback is mixed, with multiple complaints of rudeness, slow or unhelpful responses, and check-in delays, though a few reviewers found staff polite or welcoming. Breakfast is frequently described as basic with limited choice, and a few mention hygiene issues or pool and restaurant experiences that do not match photos or expectations. Expect a great location but inconsistent comfort and reliability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elevators are a recurring problem, often broken, crowded, or very small; several guests also cite pool rules or appearance not matching expectations and a lack of promised luggage storage.

Related guest reviews

2

Rahim

Apr 24, 2025

·

Stayed 5 nights

Such an experience never again. We had extremely poor service from the Manager and his staff. 1.When we first checked in around 2 pm and went into our room, we wanted to have a hot cup of tea. There was tea bags, sugar and powder milk but no tea cups or saucers. We called the reception but was told that the kitchen was closed. 2. The TV had not a single channel working. When we rang the reception, we were told they would send someone to fix it. The next day a technician came but was unable to fix it. Then on the third day the Manager came with another technician. They were able to fix one local news channel in English. The same evening when we returned to our room, that single English Channel was not working. We told the Manager and he said he will have it fixed again but till the date we checked out the TV was not fixed. 3. On the third afternoon of our stay, I was on the lift to come up to our floor. When I got to the 7th floor of our room, the lift would not open. I was stuck inside the lift for 15 minutes frantically pressing the alarm button but no one came to help. Then a customer on the ground floor pressed for the lift, it then started to go down and it then the lift opened. It was a terrifying experience. 4. On the third day, we went down for breakfast at 9.15am ( it normally close at 10am).. There was no milk for our tea and when we asked for milk, we were told that it had finished. We complained to the Manager, he said sorry, no milk.

2

Saad

Sep 6, 2025

·

Stayed 4 nights

Elevator and internet wasn’t working

2

Imad

Sep 12, 2025

·

Stayed 6 nights

They remove coffee from our hands after breakfast time ends, without permission! In addition a staff name Amareye was shouting on kids and us because they were swimming and shouted when we told her we will report this. Management didnt do anything about this, it was my 6th visit to this Hotel and its now over i will not book again and i dont recommend at all due to their staff behavior

2

Talha

Jul 21, 2025

·

Stayed 1 night

Looked like a warzone. Dirty. Very deceptive. My children were rejected from the pool because of their age. My reservation clearly stated that children above 5 years are allowed and below 13 need a parent to watch them. The next morning they said that it was a 18+ years plus pool. They couldn't provide any info on where it stated that kids are not allowed. Elevators not working. Looked like a building site. Torches on the roof. Not safe.

8

Amin

Oct 12, 2025

·

Stayed 3 nights

Good location, but they gave me the worst room. I had to pass a long way, more than 40 steps maybe, and then by the end of a hallway, very tiny elevator to -2 floor! Was a bit difficult and time wasting each time going in and out of the room

8

Raqif

Aug 16, 2025

·

Stayed 3 nights

Be careful. It is not 4 stars hotel. It is maximum 2 stars hotel. So noisy, can’t find normal internet in the room and all elevators are broken. No one help us for exit. Shame on them…

4

mohamed

Jun 14, 2025

·

Stayed 3 nights

Pas vraiment j'attendais mieux que ca Côté piscine pas comme les photos qu'il sont dans le site

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2

Mohamed

Aug 17, 2025

·

Stayed 4 nights

Hôtel médiocre, ne peut pas être un 4 étoiles. On était au 9eme étage avec un seul ascenseur les 2 autres ascenseurs ne fonctionnent pas. C’était infernal!! Attente énorme devant un petit ascenseur. La femme de broyage ne vient pas chaque jour. Même si on réclame la réception ne fait rien. Petit dej médiocre. Je ne reviens plus et le déconseille.

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4

Mohamed

Sep 21, 2025

·

Stayed 6 nights

Breakfast is very basic and just cold food. Very little choice . Lifts are an issue. Only one small lift which is always packed. Location good, but house keeping rubbish. Not as advertised.

4

Jae Seong

Oct 30, 2025

·

Stayed 7 nights

In my booking details, there is a service for keeping luggage, but they said they don’t have any spaces for it.. it is so bad!! So i needed to carry luggage to 8:00 pm my bus time after checking out!!

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness draws frequent complaints, including dirty rooms, bad smells, mold, and reports of bed bugs; a few reviews do note clean rooms.

Related guest reviews

2

Walid

Jan 29, 2025

·

Stayed 4 nights

Horrible Experience – Stay Away! I recently stayed at Grand Star Hotel, and it was one of the worst experiences I've ever had. The room was absolutely filthy—dust everywhere, stained sheets, and a terrible smell that made it unbearable to stay in. The bathroom was even worse, with mold in the shower, dirty towels, and clogged drains. The staff was just as bad except one lady called ELANOR. They were rude, unhelpful, and completely indifferent to any complaints. you need to call the reception 100 times and they don't take any action. 29/1/2025

8

Alicja

Feb 15, 2025

·

Stayed 4 nights

Das Hotel überzeugt mit freundlichem und zuvorkommendem Personal sowie sauberen, praktisch eingerichteten Zimmern mit sehr bequemen Matratzen. Das Frühstück war frisch wenn auch die Auswahl etwas größer sein könnte. Kleine Verbesserungen wie funktionierende Aufzüge und deutsche TV-Sender würden den Aufenthalt noch angenehmer machen. Insgesamt bietet das Hotel eine solide Unterkunft mit freundlichem Service und gute Lage , - wir haben uns wohlgefühlt!

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2

Mansoureh

Aug 29, 2025

·

Stayed 1 night

The hotel was so dirty and bad.they don’t respond respectfully to people.everything looks so so so so so bad.

10

Özge Asya

Jan 5, 2026

·

Stayed 1 night

personel nazikti oda temizdi.

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6

HAYDAR

Jan 10, 2025

·

Stayed 3 nights

Das Hotel ist zu alt und ungepflegt. Frühstücksbuffet ist unzureichend. Tische, Teller, Gabeln, klassisch unhygienisch. Null Service keine Hygiene im Hotel.

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2

Yusuf

Feb 5, 2025

·

Stayed 1 night

Kesinlikle berbat. Sanki resepsiyonisti sanki tehdit ederek getirmişlerki, insan yerine konulursanız ne ala. Oda hijyenine 0 değil eksilerden bahsediyorum. Odamızda bi kaç tane böcek çıktı. Resepsiyona çözüm aramak için gittik, gösterdiği muameleden dolayı emniyete bildirmek zorunda kaldık. Kesinlikle sokakta bankta uyurum yinede bir daha önünden geçmem.

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2

Nicolas

Oct 31, 2024

·

Stayed 2 nights

The place was filthy. We didn't even stay there. We were itchy after trying to have a nap. Clearly bed bugs. And pretty sure they are aware of it . Absolutely disgusting.

4

Burak

Aug 17, 2025

·

Stayed 2 nights

Het hotel was veel te druk en we moesten lang wachten om in te checken. De kamer was vuil. Het ontbijt was niet geslaagd.

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2

Osama

Aug 20, 2025

·

Stayed 1 night

Very bad and no services and unclean rooms in the basment and rooms are very different from photos on the website and restaurant bad

8

Hanan

May 5, 2025

·

Stayed 4 nights

I was in an underground room, the stay was nice and the staff was welcoming and gentle. I had a problem with the smell in the bathroom.

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Rooms

Room quality is mixed: some guests had spacious or comfortable rooms, while others received small, noisy, or basement-level rooms with weak Wi-Fi, dated furnishings, and maintenance issues.

Related guest reviews

8

Ali

Jul 3, 2025

·

Stayed 3 nights

Rooms were spacious and location was great

2

Saad

Sep 6, 2025

·

Stayed 4 nights

Elevator and internet wasn’t working

10

Tabish Hameed

Feb 10, 2026

·

Stayed 2 nights

Very nice room with good location and loving people

6

Tolga

Feb 16, 2026

·

Stayed 4 nights

Rummet var inte upp till förväntan, absolut inte 4 stjärnor

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6

raffaele

Jan 7, 2025

·

Stayed 6 nights

Camera piccola e rumorosa tutto il giorno e notte, materassi vecchi. Colazione non europea, senza dolci, solo salato

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8

Amin

Oct 12, 2025

·

Stayed 3 nights

Good location, but they gave me the worst room. I had to pass a long way, more than 40 steps maybe, and then by the end of a hallway, very tiny elevator to -2 floor! Was a bit difficult and time wasting each time going in and out of the room

8

Raqif

Aug 16, 2025

·

Stayed 3 nights

Be careful. It is not 4 stars hotel. It is maximum 2 stars hotel. So noisy, can’t find normal internet in the room and all elevators are broken. No one help us for exit. Shame on them…

2

Necmettin

Nov 14, 2024

·

Stayed 1 night

Her zaman kaldıgım oteldi otelde yer olmasına ragmen ve resepsiyonun çift oldugumuzu bilmesine ragmen bana iki ayri yatak vermesi bu oteli gözümde bitirdi adam bana sorun cıkarırken zevk alıyordu güç brnde der gibi odada klima calışmıyordu küf kokuyordu her anlamıyla berbattı bu son konaklamam

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2

Osama

Aug 20, 2025

·

Stayed 1 night

Very bad and no services and unclean rooms in the basment and rooms are very different from photos on the website and restaurant bad

8

Hanan

May 5, 2025

·

Stayed 4 nights

I was in an underground room, the stay was nice and the staff was welcoming and gentle. I had a problem with the smell in the bathroom.

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Service

Service feedback is mixed to negative, with frequent reports of rudeness, unhelpful or unresponsive staff, and slow check-in; some guests, however, encountered polite or helpful employees.

Related guest reviews

2

Walid

Jan 29, 2025

·

Stayed 4 nights

Horrible Experience – Stay Away! I recently stayed at Grand Star Hotel, and it was one of the worst experiences I've ever had. The room was absolutely filthy—dust everywhere, stained sheets, and a terrible smell that made it unbearable to stay in. The bathroom was even worse, with mold in the shower, dirty towels, and clogged drains. The staff was just as bad except one lady called ELANOR. They were rude, unhelpful, and completely indifferent to any complaints. you need to call the reception 100 times and they don't take any action. 29/1/2025

2

Rahim

Apr 24, 2025

·

Stayed 5 nights

Such an experience never again. We had extremely poor service from the Manager and his staff. 1.When we first checked in around 2 pm and went into our room, we wanted to have a hot cup of tea. There was tea bags, sugar and powder milk but no tea cups or saucers. We called the reception but was told that the kitchen was closed. 2. The TV had not a single channel working. When we rang the reception, we were told they would send someone to fix it. The next day a technician came but was unable to fix it. Then on the third day the Manager came with another technician. They were able to fix one local news channel in English. The same evening when we returned to our room, that single English Channel was not working. We told the Manager and he said he will have it fixed again but till the date we checked out the TV was not fixed. 3. On the third afternoon of our stay, I was on the lift to come up to our floor. When I got to the 7th floor of our room, the lift would not open. I was stuck inside the lift for 15 minutes frantically pressing the alarm button but no one came to help. Then a customer on the ground floor pressed for the lift, it then started to go down and it then the lift opened. It was a terrifying experience. 4. On the third day, we went down for breakfast at 9.15am ( it normally close at 10am).. There was no milk for our tea and when we asked for milk, we were told that it had finished. We complained to the Manager, he said sorry, no milk.

10

Tabish Hameed

Feb 10, 2026

·

Stayed 2 nights

Very nice room with good location and loving people

2

Mansoureh

Aug 29, 2025

·

Stayed 1 night

The hotel was so dirty and bad.they don’t respond respectfully to people.everything looks so so so so so bad.

10

Özge Asya

Jan 5, 2026

·

Stayed 1 night

personel nazikti oda temizdi.

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2

Yusuf

Feb 5, 2025

·

Stayed 1 night

Kesinlikle berbat. Sanki resepsiyonisti sanki tehdit ederek getirmişlerki, insan yerine konulursanız ne ala. Oda hijyenine 0 değil eksilerden bahsediyorum. Odamızda bi kaç tane böcek çıktı. Resepsiyona çözüm aramak için gittik, gösterdiği muameleden dolayı emniyete bildirmek zorunda kaldık. Kesinlikle sokakta bankta uyurum yinede bir daha önünden geçmem.

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2

Sukru

Feb 19, 2025

·

Stayed 1 night

Hayatımda kaldığım en kötü otel resepsiyon dan başlayan bir rezillik ve devamında odada hayal kırıklığı çalışanlar çok saygısız kesinlikle gidilmemesi gereken bir otel

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2

Mohamed

Aug 17, 2025

·

Stayed 4 nights

Hôtel médiocre, ne peut pas être un 4 étoiles. On était au 9eme étage avec un seul ascenseur les 2 autres ascenseurs ne fonctionnent pas. C’était infernal!! Attente énorme devant un petit ascenseur. La femme de broyage ne vient pas chaque jour. Même si on réclame la réception ne fait rien. Petit dej médiocre. Je ne reviens plus et le déconseille.

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2

Tolga

Jul 25, 2025

·

Stayed 1 night

-2. katta verdikleri odada, internet çekmiyordu. Yapmaya çalıştılar ama yapamadılar. -3. katta başka bir oda vermeye kalktılar fakat izbe ve karanlık bir yer ayrıca sorumlu kişi CANER diye birisi, odayı gösterip çekip gitti. Ne anahtar verdi ne de eşyalarımızı alıp yeni odaya geçmemizde bize eşlik etmedi.Odaya geldiğimizde koridorda karanlıkta kalakaldık. Anahtar almak için Resepsiyona çıktığımızda neden bize eşlik etmediğini sorduğumuzda, onun işi olmadığını ve buraya gelip kendimizin anahtarı almamız gerektiğini söyledi. Tartışma çıkarttı,sesini yükseltti ve utanmadan tehtitler savurdu. Bu şikayetimizi otel müdürü Erdem beye de ilettik.Yani personel konusunda otel berbat ne yazıkki. Hiç iyi bir deneyim olmadı bizim için. Bir daha tercihte etmem.

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4

Burak

Aug 17, 2025

·

Stayed 2 nights

Het hotel was veel te druk en we moesten lang wachten om in te checken. De kamer was vuil. Het ontbijt was niet geslaagd.

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Location

Location is widely praised for convenience and access.

Related guest reviews

8

Ali

Jul 3, 2025

·

Stayed 3 nights

Rooms were spacious and location was great

10

Sara

Dec 31, 2025

·

Stayed 2 nights

Very calm and quiet place, clean and comfortable, and great value for the price. The kitchen is large and well equipped with everything you need. The location is excellent — just a few minutes’ walk to the метро station and grocery stores. The host is very friendly and helpful, which made the stay even better. Thank you for a lovely stay!

10

Tabish Hameed

Feb 10, 2026

·

Stayed 2 nights

Very nice room with good location and loving people

8

Alicja

Feb 15, 2025

·

Stayed 4 nights

Das Hotel überzeugt mit freundlichem und zuvorkommendem Personal sowie sauberen, praktisch eingerichteten Zimmern mit sehr bequemen Matratzen. Das Frühstück war frisch wenn auch die Auswahl etwas größer sein könnte. Kleine Verbesserungen wie funktionierende Aufzüge und deutsche TV-Sender würden den Aufenthalt noch angenehmer machen. Insgesamt bietet das Hotel eine solide Unterkunft mit freundlichem Service und gute Lage , - wir haben uns wohlgefühlt!

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8

NOBUKAZU

Oct 24, 2025

·

Stayed 11 nights

アクセスが良い。

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8

Amin

Oct 12, 2025

·

Stayed 3 nights

Good location, but they gave me the worst room. I had to pass a long way, more than 40 steps maybe, and then by the end of a hallway, very tiny elevator to -2 floor! Was a bit difficult and time wasting each time going in and out of the room

10

Mesut

Nov 10, 2024

·

Stayed 2 nights

La vue est époustouflante sur le Bosphorus. Il y a aussi la fête samedi soir dans le restaurant de l'hôtel. Le petit déjeuner n'est pas très varié mais les produits sont frais.

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4

Mohamed

Sep 21, 2025

·

Stayed 6 nights

Breakfast is very basic and just cold food. Very little choice . Lifts are an issue. Only one small lift which is always packed. Location good, but house keeping rubbish. Not as advertised.

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Dining

Breakfast is generally basic with limited variety; some note acceptable or fresh options, while others mention cold items, supply gaps, and occasional hygiene concerns.

Related guest reviews

2

Rahim

Apr 24, 2025

·

Stayed 5 nights

Such an experience never again. We had extremely poor service from the Manager and his staff. 1.When we first checked in around 2 pm and went into our room, we wanted to have a hot cup of tea. There was tea bags, sugar and powder milk but no tea cups or saucers. We called the reception but was told that the kitchen was closed. 2. The TV had not a single channel working. When we rang the reception, we were told they would send someone to fix it. The next day a technician came but was unable to fix it. Then on the third day the Manager came with another technician. They were able to fix one local news channel in English. The same evening when we returned to our room, that single English Channel was not working. We told the Manager and he said he will have it fixed again but till the date we checked out the TV was not fixed. 3. On the third afternoon of our stay, I was on the lift to come up to our floor. When I got to the 7th floor of our room, the lift would not open. I was stuck inside the lift for 15 minutes frantically pressing the alarm button but no one came to help. Then a customer on the ground floor pressed for the lift, it then started to go down and it then the lift opened. It was a terrifying experience. 4. On the third day, we went down for breakfast at 9.15am ( it normally close at 10am).. There was no milk for our tea and when we asked for milk, we were told that it had finished. We complained to the Manager, he said sorry, no milk.

2

Imad

Sep 12, 2025

·

Stayed 6 nights

They remove coffee from our hands after breakfast time ends, without permission! In addition a staff name Amareye was shouting on kids and us because they were swimming and shouted when we told her we will report this. Management didnt do anything about this, it was my 6th visit to this Hotel and its now over i will not book again and i dont recommend at all due to their staff behavior

6

raffaele

Jan 7, 2025

·

Stayed 6 nights

Camera piccola e rumorosa tutto il giorno e notte, materassi vecchi. Colazione non europea, senza dolci, solo salato

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8

Arash

Jun 23, 2025

·

Stayed 2 nights

Acceptable service and breakfast, reception with Persian and English conversation skills and good guidance and assistance, recommendable hotel considering the price

6

HAYDAR

Jan 10, 2025

·

Stayed 3 nights

Das Hotel ist zu alt und ungepflegt. Frühstücksbuffet ist unzureichend. Tische, Teller, Gabeln, klassisch unhygienisch. Null Service keine Hygiene im Hotel.

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10

Mesut

Nov 10, 2024

·

Stayed 2 nights

La vue est époustouflante sur le Bosphorus. Il y a aussi la fête samedi soir dans le restaurant de l'hôtel. Le petit déjeuner n'est pas très varié mais les produits sont frais.

Translate

2

Mohamed

Aug 17, 2025

·

Stayed 4 nights

Hôtel médiocre, ne peut pas être un 4 étoiles. On était au 9eme étage avec un seul ascenseur les 2 autres ascenseurs ne fonctionnent pas. C’était infernal!! Attente énorme devant un petit ascenseur. La femme de broyage ne vient pas chaque jour. Même si on réclame la réception ne fait rien. Petit dej médiocre. Je ne reviens plus et le déconseille.

Translate

4

Burak

Aug 17, 2025

·

Stayed 2 nights

Het hotel was veel te druk en we moesten lang wachten om in te checken. De kamer was vuil. Het ontbijt was niet geslaagd.

Translate

4

Mohamed

Sep 21, 2025

·

Stayed 6 nights

Breakfast is very basic and just cold food. Very little choice . Lifts are an issue. Only one small lift which is always packed. Location good, but house keeping rubbish. Not as advertised.

2

Osama

Aug 20, 2025

·

Stayed 1 night

Very bad and no services and unclean rooms in the basment and rooms are very different from photos on the website and restaurant bad

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AI-generated summary based on recent guest reviews

Month	Average price
January	$46
February	$47
March	$45
April	$53
May	$64
June	$56
July	$53
August	$63
September	$79
October	$81
November	$67
December	$94

Su	Mo	Tu	We	Th	Fr	Sa
				1 $60	2 $63	3 $63
4 $59	5 $59	6 $59	7 $60	8 $60	9 $63	10 $62
11 $61	12 $61	13 $61	14 $61	15 $61	16 $64	17 $67
18 $60	19 $61	20 $62	21 $61	22 $63	23 $65	24 $63
25 $61	26 $61	27 $65	28 $61	29 $61	30 $65	31 $63

Grand Star Hotel Bosphorus & Spa

Prices for Grand Star Hotel Bosphorus & Spa

Monthly average prices

About this property

Location

Room options

Superior Sea View Room with Balcony

Deluxe Room

Standard Double Or Twin Room

Club Basement Connection Room

Superior Double Or Twin Room City View

Deluxe Studio

Club Double Or Twin Room, 1 Double Or 2 Twin Beds, Ground Floor

Family Suite, 2 Bedrooms, Connecting Rooms, Sea View

Superior Double Or Twin Sea View

Deluxe Suite

Triple Room

Guest reviews of Grand Star Hotel Bosphorus & Spa

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Grand Star Hotel Bosphorus & Spa

Considering this hotel for your Istanbul trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $68	21 $60	22 $58	23 $57	24 $58	25 $67	26 $66
27 $59	28 $59	29 $60	30 $62