Rotta Hotel Istanbul

Its a nice hotell but it has seen its best days. It’s a lack of maintenance specially at the spa. Most of the lookers in the men’s looker room was out of funktion. There was only one shower with warm water and no water in the small pool. It was freezing cold where the big pool was. In the hamas spa the warm water only worked for half of the time we were there. We spent 11 days in at the hotell but only used the spa ones due to the poor condition. The staff was very friendly and service minded. Everything we asked for they tried to help us with. Note: if you have booked a room for 3 person they give you a room for 2 and put an extra bed in the room. The rooms are good and comfortable but also here there is a lack of maintenance. Our bath tub was leaking so we had to change room. And there is a lot of mould in the bathrooms. See pictures. It was a nice view but due to the dirty windows you can barely see anything. The breakfast is good with plenty of food. It’s very ”arabic inspired ” so if you are in to ”European breakfast ” i suppose you will bee disappointed. It’s a lot of clients from the clinics so be ready to sometimes have the feeling of eating in a hospital. The location is far away from the city center. If you go with public transportation it will take you about 1 hour and 30 minutes to get there. It’s like in an industrial area. The restaurant next door was a good restaurant we enjoyed.

Calisanlar gayet guler yuzlu , odamizi talep etmedigim halde upgrade ederek beni ve ailemi cok onure ettiler . Temizlik gayet iyi , otelin havuzu ve spa bolumu fena degildi . Tum ekibe ve yetkililere tesekkurler . Restoran bolumu icin sunu soyleyebilirim , yemekler harika seflerin ellerine saglik , fiyatlar gayet makul , otel musterisi olmadan cevrede olan birisi iseniz muhakkak yemekleri deneyimleyiniz , tebrikler ederim .

Hyggelig personale, bra treningsmiljø og bra temperatur på bassenget

Definitely not a 5 star hotel, car park not fit for purpose, damaged the underside of my car going in and out it. No one to help with the bags when checking in, had to do it myself, the receptionist couldn’t care less, WiFi not working most of the time, constant power cuts in the room. Breakfast selection was rubbish, no chocolate Nutella for the kids, kept blaming suppliers, how hard can it be just to go to your local market and pick one up instead of saying no to your customers, Housekeeping non existent.

The Rotta Hotel looked great on the website with the pictures etc but to stay in was not all that great. The best thing about the stay was the breakfast which unfortunately was an expensive add on. There was a children's pool but it was drained and could not be used. To go into the pool a head bonet was required to be purchased at 250Lira which was not worth it. There was a spa area with steam room and sauna but unfortunately the stream room had an awful mould smell and the hotel did not offer any towels in this area. You had to bring your own towels from the room. The hotel booking was for a triple beds room but they don't have any rooms with triple beds which means someone is sleeping on a very thin mattress as the extra cot bed is brought into the room to make it a triple bed room. The housekeeping staff were never available and so they never answered their phone which meant I always had to call reception. I had to call everyday several times for a housekeeping request and only once out of the four night stay did I get housekeeping to follow through on my request the rest of the times I just kept calling reception until I gave up on my request which was very disappointing. The hotel staff mostly do not speak English, for a high rated hotel I was disappointed by this as communication was not the easiest with the staff. Overall, I didn't use the facilities offered and I would not stay here again as the cost of the stay was not worth it due to the issues raised.

stayed for 8 nights ,really bad smell when you entered the room,a/c not working .Very far from main attractions. breakast was good,staff were very nice-specialy Ismail,pool steam and sauna very good.

I was recently staying at Rotta Hotel, the lobby officials give a good service, as for pool and sauna areas the cleaning is bad just like in the rooms, the air conditioning does not work well, I went with my Telmo to get water at the restaurant and they denied me the service, they treated me badly and told me that I had to pay for the water, they wanted me to buy a bottle since the water in a large bottle was for the destination, it was not about paying for a bottle of water but in the way they told me, those who attend during breakfast time are friendly but those on the afternoon night shift have no idea what it is to give customer service, the Ramazan server along with the two older gentlemen who work there have made me feel the worst in my stay at Rotta Hotel, I will never set foot in that hotel again, he treated me with bad attitude twice, despite the fact that they do not know how to speak English to give a service

Très beaux locaux, fonctionnels et chambre agréable. Piscine au top, service de massage et salle de sport au top. Personnel qui ne prend pas en compte les demandes des clients, attente très longue a la réception (occupés à regarder leur téléphone ..) pour ma part je suis rentré un soir a 20h ma chambre n’était pas nettoyé j’ai donc demandé à la réception des draps propres au moins, ils m’ont répondu qu’ils allaient le faire j’ai attendu 1h je suis retourné les voir ils m’ont dit qu’ils arrivaient de suite 1h après toujours pas fais pour finalement me dire que ça serait fais le lendemain. J’ai également demandé s’ils pouvaient me commander un taxi pour aller à l’aéroport ils m’ont dit aucun soucis et le lendemain a 6h aucun taxi n’avait été réservé j’ai dû me débrouiller seule pour trouver un taxi à cette heure là. La majeure partie du personnel ne parle pas anglais mais uniquement Turque donc difficile de communiquer. La navette pour aéroport est payante contrairement à ce qui est mentionné sur le site.

The room temperature was stuck at 77°F (25°C), which was too hot for me, so if you need a cooler room to sleep comfortably, this might not be the place for you. The internet was unreliable—constantly disconnecting, and even when connected, it was either extremely slow or not working at all. Out of three elevators, only one seemed to work most of the time, and during busy hours it could take up to 15 minutes to get on. The restaurant’s air conditioning didn’t work for most of our stay, and there was no air conditioning in the lobby either. On the positive side, the staff were polite and friendly. A welcome basket of fruits was a lovely gesture, and we received bottled water every day. The rooms were clean, and the breakfast was good. However, the neighborhood seemed unsafe based on what I heard, and the hotel is located far from most attractions.

Cold welcome when we arrived. No smile from employee at check in desk. Didn’t give us any information about pool or breakfast timings. Bellboy parked our car and then takes us to our room where he tells us we need to pay for breakfast. I refused as I paid extra to include it in my booking. He refused and we both went back to the check in desk. I showed my booking to them all but the employee at the desk is STILL refusing and telling me breakfast is not included when it clearly states on my booking it is. After whispering with another colleague he apologises and said it is included - only because his colleague said, NOT BECAUSE IT CLEARLY STATES ON MY BOOKING that breakfast is included. Room had one tiny bottle of shampoo conditioner lotion when we have booked a room for 4 people. There should be at least four of each. When we went swimming they charged 250TL for a cheap head cap. I understand it’s policy but 250TL??? I’ve paid 100 at a much better hotel in a more popular area of Istanbul. Pool was nice but advertised a childrens pool, it was empty (no water). Rooms were not sound proof. Felt like windows were open too. The breakfast was nice and staff at breakfast were very friendly and helpful. Overall, wouldn’t stay again. Felt like we overpaid for this stay. Definitely wasn’t worth it.

Værelset var beskidt. Personalet var ikke smilende og hjælpsomme som på andre hoteller.

Room was in good condition, but more dust.... complained to reception, they come and clean it.

The hotel wasn’t clean the manger told me the room have multiple Complan wasn’t clean and still give to the gust you can’t sleep at night because bad odor from the bathroom the front desk they are very rude and unprofessional I was try to address my issues she was start complaining about me having a gust as I book the room one adult then I try to explain we have arrived in different day and time I wasn’t fully understanding and I contacted Expidia address the situation and the hotel give me 2 choices to give me a clean room or refund me the 11 unused night over USD I chose the refund and checked out the hotel then the hotel denied my refund

I was recently staying at Rotta Hotel, the lobby officials give a good service, as for pool and sauna areas the cleaning is bad just like in the rooms, the air conditioning does not work well, I went with my Telmo to get water at the restaurant and they denied me the service, they treated me badly and told me that I had to pay for the water, they wanted me to buy a bottle since the water in a large bottle was for the destination, it was not about paying for a bottle of water but in the way they told me, those who attend during breakfast time are friendly but those on the afternoon night shift have no idea what it is to give customer service, the Ramazan server along with the two older gentlemen who work there have made me feel the worst in my stay at Rotta Hotel, I will never set foot in that hotel again, he treated me with bad attitude twice, despite the fact that they do not know how to speak English to give a service

Görüntü olarak lüks ama temizlik olarak hiç temiz gelmedi çalışanlar nazikti

Clean room and really good breakfast buffet! Location was challenging

I have spent 5 nights at this beautiful hotel with my husband and my daughter, and we've had an excellent time there! The room was large with a separate dressing and a good sized stylish bathroom. We slept very well, we could very well control the temperature in the room. They have good house keeping, and they've always supplied anything we needed extra (towels, shower gel). The breakfast buffet is very diverse and the dining area is very elegant. We have used the pool almost every day and enjoyed that area a lot! The staff is friendly and helpful. What can I say, we have been impressed and were so happy to have chosen The Rotta Hotel. There is also a nice restaurant outside, on the right side as you exit the hotel, they have great turkish food. We look forward to be staying at this lovely hotel again! And we have also been very impressed by the wide lobby/ lounge area, very well designed. We took some lovely pictures there. Thank you, Rotta Hotel x

The property is not maintained well at all. When I entered rooms toilet was very unclean. Area around is not so nice either.

Toz temizlik problemi vardı. Oda müşteriye teslim edimeden önce kontrol edilmemiş. (Sigortaları atmıştı kendim kaldırdım) diğer her şey her şey normaldi.

Banyoda tadilat yapılmış ve temizlenmemiş her taraf tozdu duş alınca toz başımıza geliyordu lavabonun etrafı toprak gibi maddeyle doluydu

The hotel seems be quite old, 1 restaurant good for breakfast but not appealing for lunch or dinner… difficult believe restaurant of 5 star hotel. In the room only one small bottle if shampoo no shower gel …..personel at floor say they run out of it. . SPA same level , many lockers out of order. Area where hotel is located quite low appealing even there no restaurant walking distance.

Its a nice hotell but it has seen its best days. It’s a lack of maintenance specially at the spa. Most of the lookers in the men’s looker room was out of funktion. There was only one shower with warm water and no water in the small pool. It was freezing cold where the big pool was. In the hamas spa the warm water only worked for half of the time we were there. We spent 11 days in at the hotell but only used the spa ones due to the poor condition. The staff was very friendly and service minded. Everything we asked for they tried to help us with. Note: if you have booked a room for 3 person they give you a room for 2 and put an extra bed in the room. The rooms are good and comfortable but also here there is a lack of maintenance. Our bath tub was leaking so we had to change room. And there is a lot of mould in the bathrooms. See pictures. It was a nice view but due to the dirty windows you can barely see anything. The breakfast is good with plenty of food. It’s very ”arabic inspired ” so if you are in to ”European breakfast ” i suppose you will bee disappointed. It’s a lot of clients from the clinics so be ready to sometimes have the feeling of eating in a hospital. The location is far away from the city center. If you go with public transportation it will take you about 1 hour and 30 minutes to get there. It’s like in an industrial area. The restaurant next door was a good restaurant we enjoyed.

Odaların yenilenmeye ihtiyacı var odanın camından dışarısı gözükmüyordu. Duş başlığından garip sesler geliyordu.

плюсы: очень просторный и удобный номер, хорошая качественная мебель, выглядит дорого, хоть и наверняка не новая. Удобная кровать - спал с удовольствием. Всё очень солидно и позволяет не только отдыхать, но и работать - большой удобный стол, устойчивый и быстрый интернет. Отличный разнообразный завтрак (хоть и турецкий) - не хватает рыбы и свинины. Минусы: на ужине всего 3 блюда на выбор - салат капрезе, суп дня и жареные куриные ножки. Нет алкоголя в принципе. На завтраке навязчивая дама пыталась срочно у меня выспросить мнение об отеле, но говорить с полным ртом мне неудобно и невежливо, а прервать еду и начать с ней разговор - никакого желания. Большой и неожиданный минус - отсутствие в номере бокалов/стаканов/рюмок. Есть вода, но пить её можно только из пластиковой бутылки. Не страшно, конечно, но не солидно. Ещё я бы минусом назвал отсутствие мини-бара. Место под него есть, но всё пусто. Солидность номера сразу падает и отдаёт дешевизной.

Unfortunately this property was the worst we’ve stayed in so far. Really dirty, staff were moody definitely should not be a 5 star! Far from the centre, and air conditioning was not working in the room had to change rooms also which was inconvenient.

The room temperature was stuck at 77°F (25°C), which was too hot for me, so if you need a cooler room to sleep comfortably, this might not be the place for you. The internet was unreliable—constantly disconnecting, and even when connected, it was either extremely slow or not working at all. Out of three elevators, only one seemed to work most of the time, and during busy hours it could take up to 15 minutes to get on. The restaurant’s air conditioning didn’t work for most of our stay, and there was no air conditioning in the lobby either. On the positive side, the staff were polite and friendly. A welcome basket of fruits was a lovely gesture, and we received bottled water every day. The rooms were clean, and the breakfast was good. However, the neighborhood seemed unsafe based on what I heard, and the hotel is located far from most attractions.

Good facilities however the hotel is old. So don't expect new 5 star. The decor and wear and tear definitely shows. Also the noise travels quickly. Staff here are excellent and friendly. Quick to help. The staff here make up for the building being old and worn out. Bathrooms need a refurbishment or at least a new mastic seal all round.

Well the good point was the hotel was a five star, good food and clean But the negative point is it's far away about one hour from the city, the air conditioner was bad and warm, the staffs couldn’t speak well English just some of them

not 5 star for sure. old,

Cold welcome when we arrived. No smile from employee at check in desk. Didn’t give us any information about pool or breakfast timings. Bellboy parked our car and then takes us to our room where he tells us we need to pay for breakfast. I refused as I paid extra to include it in my booking. He refused and we both went back to the check in desk. I showed my booking to them all but the employee at the desk is STILL refusing and telling me breakfast is not included when it clearly states on my booking it is. After whispering with another colleague he apologises and said it is included - only because his colleague said, NOT BECAUSE IT CLEARLY STATES ON MY BOOKING that breakfast is included. Room had one tiny bottle of shampoo conditioner lotion when we have booked a room for 4 people. There should be at least four of each. When we went swimming they charged 250TL for a cheap head cap. I understand it’s policy but 250TL??? I’ve paid 100 at a much better hotel in a more popular area of Istanbul. Pool was nice but advertised a childrens pool, it was empty (no water). Rooms were not sound proof. Felt like windows were open too. The breakfast was nice and staff at breakfast were very friendly and helpful. Overall, wouldn’t stay again. Felt like we overpaid for this stay. Definitely wasn’t worth it.

Die zimmer waren schon bei Ankunft und auch danach nicht wirklich sauber. Leisten sehr sehr dreckig. Fremde haare überall.. und während dem Aufenthalt wurde auch nicht wirklich ordentlich geputzt. Personal war teilweise super unfreundlich und schlecht gelaunt. Für paar Tage war’s aber ok. Würden trotzdem nicht mehr wiederkommen.

Calisanlar gayet guler yuzlu , odamizi talep etmedigim halde upgrade ederek beni ve ailemi cok onure ettiler . Temizlik gayet iyi , otelin havuzu ve spa bolumu fena degildi . Tum ekibe ve yetkililere tesekkurler . Restoran bolumu icin sunu soyleyebilirim , yemekler harika seflerin ellerine saglik , fiyatlar gayet makul , otel musterisi olmadan cevrede olan birisi iseniz muhakkak yemekleri deneyimleyiniz , tebrikler ederim .

The Rotta Hotel looked great on the website with the pictures etc but to stay in was not all that great. The best thing about the stay was the breakfast which unfortunately was an expensive add on. There was a children's pool but it was drained and could not be used. To go into the pool a head bonet was required to be purchased at 250Lira which was not worth it. There was a spa area with steam room and sauna but unfortunately the stream room had an awful mould smell and the hotel did not offer any towels in this area. You had to bring your own towels from the room. The hotel booking was for a triple beds room but they don't have any rooms with triple beds which means someone is sleeping on a very thin mattress as the extra cot bed is brought into the room to make it a triple bed room. The housekeeping staff were never available and so they never answered their phone which meant I always had to call reception. I had to call everyday several times for a housekeeping request and only once out of the four night stay did I get housekeeping to follow through on my request the rest of the times I just kept calling reception until I gave up on my request which was very disappointing. The hotel staff mostly do not speak English, for a high rated hotel I was disappointed by this as communication was not the easiest with the staff. Overall, I didn't use the facilities offered and I would not stay here again as the cost of the stay was not worth it due to the issues raised.

The hotel wasn’t clean the manger told me the room have multiple Complan wasn’t clean and still give to the gust you can’t sleep at night because bad odor from the bathroom the front desk they are very rude and unprofessional I was try to address my issues she was start complaining about me having a gust as I book the room one adult then I try to explain we have arrived in different day and time I wasn’t fully understanding and I contacted Expidia address the situation and the hotel give me 2 choices to give me a clean room or refund me the 11 unused night over USD I chose the refund and checked out the hotel then the hotel denied my refund

It was a wonderful stay the whole staff was attentive and treated us very well

Sadece temizlikçi ablanın ilgi alakası işini severek yapması sürekli yardımcı olması çok hoşumuza gitti . Odaya kahve servisi olmaması fincan muhabbeti yapışması bu otele yakışmadı . Ben kahve içmek için sürekli aşağı inmek zorunda değilim. Restoran siparişi verip yanlış siparişler gelmesi dikkatsizlik . Resepsiyon çalışanları oldukça suratsız güler yüz çok önemli uzatacaktık yardımcı olunmadı başka otele geçtik şahane karşılandık .

Staff were very accommodating, fantastic and went beyond to make my stay absolutely perfect and enjoyable. Will definitely book again to stay as a holiday.

Très beaux locaux, fonctionnels et chambre agréable. Piscine au top, service de massage et salle de sport au top. Personnel qui ne prend pas en compte les demandes des clients, attente très longue a la réception (occupés à regarder leur téléphone ..) pour ma part je suis rentré un soir a 20h ma chambre n’était pas nettoyé j’ai donc demandé à la réception des draps propres au moins, ils m’ont répondu qu’ils allaient le faire j’ai attendu 1h je suis retourné les voir ils m’ont dit qu’ils arrivaient de suite 1h après toujours pas fais pour finalement me dire que ça serait fais le lendemain. J’ai également demandé s’ils pouvaient me commander un taxi pour aller à l’aéroport ils m’ont dit aucun soucis et le lendemain a 6h aucun taxi n’avait été réservé j’ai dû me débrouiller seule pour trouver un taxi à cette heure là. La majeure partie du personnel ne parle pas anglais mais uniquement Turque donc difficile de communiquer. La navette pour aéroport est payante contrairement à ce qui est mentionné sur le site.

Très bon hôtel. le personnel était très a l'écoute en particulier la responsable une dame blonde qui a su régler un souci rapidement quand bpoous sommes arrivés. Je la remercie encore.

Cold welcome when we arrived. No smile from employee at check in desk. Didn’t give us any information about pool or breakfast timings. Bellboy parked our car and then takes us to our room where he tells us we need to pay for breakfast. I refused as I paid extra to include it in my booking. He refused and we both went back to the check in desk. I showed my booking to them all but the employee at the desk is STILL refusing and telling me breakfast is not included when it clearly states on my booking it is. After whispering with another colleague he apologises and said it is included - only because his colleague said, NOT BECAUSE IT CLEARLY STATES ON MY BOOKING that breakfast is included. Room had one tiny bottle of shampoo conditioner lotion when we have booked a room for 4 people. There should be at least four of each. When we went swimming they charged 250TL for a cheap head cap. I understand it’s policy but 250TL??? I’ve paid 100 at a much better hotel in a more popular area of Istanbul. Pool was nice but advertised a childrens pool, it was empty (no water). Rooms were not sound proof. Felt like windows were open too. The breakfast was nice and staff at breakfast were very friendly and helpful. Overall, wouldn’t stay again. Felt like we overpaid for this stay. Definitely wasn’t worth it.

Its a nice hotell but it has seen its best days. It’s a lack of maintenance specially at the spa. Most of the lookers in the men’s looker room was out of funktion. There was only one shower with warm water and no water in the small pool. It was freezing cold where the big pool was. In the hamas spa the warm water only worked for half of the time we were there. We spent 11 days in at the hotell but only used the spa ones due to the poor condition. The staff was very friendly and service minded. Everything we asked for they tried to help us with. Note: if you have booked a room for 3 person they give you a room for 2 and put an extra bed in the room. The rooms are good and comfortable but also here there is a lack of maintenance. Our bath tub was leaking so we had to change room. And there is a lot of mould in the bathrooms. See pictures. It was a nice view but due to the dirty windows you can barely see anything. The breakfast is good with plenty of food. It’s very ”arabic inspired ” so if you are in to ”European breakfast ” i suppose you will bee disappointed. It’s a lot of clients from the clinics so be ready to sometimes have the feeling of eating in a hospital. The location is far away from the city center. If you go with public transportation it will take you about 1 hour and 30 minutes to get there. It’s like in an industrial area. The restaurant next door was a good restaurant we enjoyed.

Molto bello ma distante più di un ora dal centro ( sua con i mezzi, sia con il taxi )

Not too much to do around the area, a bit far out from many places

Nice location

Good place outside city center with easy drive to shopping area and airport.

The staff very caring and friendly . But the hotel and rooms very tired old over used need alot of investing from beds bathroom and cleaning the location is another let down in middle of traffic and busy earea not easy to get around at all

Clean room and really good breakfast buffet! Location was challenging

The room temperature was stuck at 77°F (25°C), which was too hot for me, so if you need a cooler room to sleep comfortably, this might not be the place for you. The internet was unreliable—constantly disconnecting, and even when connected, it was either extremely slow or not working at all. Out of three elevators, only one seemed to work most of the time, and during busy hours it could take up to 15 minutes to get on. The restaurant’s air conditioning didn’t work for most of our stay, and there was no air conditioning in the lobby either. On the positive side, the staff were polite and friendly. A welcome basket of fruits was a lovely gesture, and we received bottled water every day. The rooms were clean, and the breakfast was good. However, the neighborhood seemed unsafe based on what I heard, and the hotel is located far from most attractions.

Well the good point was the hotel was a five star, good food and clean But the negative point is it's far away about one hour from the city, the air conditioner was bad and warm, the staffs couldn’t speak well English just some of them

Fantastic Stay at Rotta Hotel Istanbul!** I recently stayed at the Rotta Hotel Istanbul and had a wonderful experience from start to finish. The location is perfect – close to public transportation and key tourist attractions, making it easy to explore the city. The staff were incredibly friendly and welcoming, always ready to assist with any requests or questions. The room was spacious, clean, and equipped with everything needed for a comfortable stay, including fast Wi-Fi, a cozy bed, and modern amenities. One of the highlights was the breakfast buffet, which offered a delicious variety of local and international options. The view from the rooftop terrace was simply breathtaking, providing a stunning panorama of the city. Overall, I highly recommend Rotta Hotel Istanbul for anyone looking for a comfortable, affordable, and well-located place to stay in this amazing city!

The buffet for breakfast was fantastic every morning. Unfortunately the a la carte menu was awful. You cannot call it "a la carte". It was extremely limited and you could tell the food was from frozen. Hardly any choice. But the staff were extremely polite and helpful. I enjoyed my stay here thoroughly and would think of coming again if the a la carte menu is improved.

Var godt morgenmad

Definitely not a 5 star hotel, car park not fit for purpose, damaged the underside of my car going in and out it. No one to help with the bags when checking in, had to do it myself, the receptionist couldn’t care less, WiFi not working most of the time, constant power cuts in the room. Breakfast selection was rubbish, no chocolate Nutella for the kids, kept blaming suppliers, how hard can it be just to go to your local market and pick one up instead of saying no to your customers, Housekeeping non existent.

плюсы: очень просторный и удобный номер, хорошая качественная мебель, выглядит дорого, хоть и наверняка не новая. Удобная кровать - спал с удовольствием. Всё очень солидно и позволяет не только отдыхать, но и работать - большой удобный стол, устойчивый и быстрый интернет. Отличный разнообразный завтрак (хоть и турецкий) - не хватает рыбы и свинины. Минусы: на ужине всего 3 блюда на выбор - салат капрезе, суп дня и жареные куриные ножки. Нет алкоголя в принципе. На завтраке навязчивая дама пыталась срочно у меня выспросить мнение об отеле, но говорить с полным ртом мне неудобно и невежливо, а прервать еду и начать с ней разговор - никакого желания. Большой и неожиданный минус - отсутствие в номере бокалов/стаканов/рюмок. Есть вода, но пить её можно только из пластиковой бутылки. Не страшно, конечно, но не солидно. Ещё я бы минусом назвал отсутствие мини-бара. Место под него есть, но всё пусто. Солидность номера сразу падает и отдаёт дешевизной.

The hotel was so bad, restaurant had only 2 Main courses on the menu. The food tasted verry bad - the food was either not properly cooked or burnt. The Staff was rude, the hotelroom was so nasty and dirty. i do not reccomend this hotel at all!

Otel istediğimiz gibiydi ancak kahvaltısız oda almıştık sabah ödeme yapıp kahvaltıyı aldık ama internet fiyatının iki katından fazla bir ödeme aldılar.

Great breakfast, room was comfy

Clean room and really good breakfast buffet! Location was challenging

The room temperature was stuck at 77°F (25°C), which was too hot for me, so if you need a cooler room to sleep comfortably, this might not be the place for you. The internet was unreliable—constantly disconnecting, and even when connected, it was either extremely slow or not working at all. Out of three elevators, only one seemed to work most of the time, and during busy hours it could take up to 15 minutes to get on. The restaurant’s air conditioning didn’t work for most of our stay, and there was no air conditioning in the lobby either. On the positive side, the staff were polite and friendly. A welcome basket of fruits was a lovely gesture, and we received bottled water every day. The rooms were clean, and the breakfast was good. However, the neighborhood seemed unsafe based on what I heard, and the hotel is located far from most attractions.

Cold welcome when we arrived. No smile from employee at check in desk. Didn’t give us any information about pool or breakfast timings. Bellboy parked our car and then takes us to our room where he tells us we need to pay for breakfast. I refused as I paid extra to include it in my booking. He refused and we both went back to the check in desk. I showed my booking to them all but the employee at the desk is STILL refusing and telling me breakfast is not included when it clearly states on my booking it is. After whispering with another colleague he apologises and said it is included - only because his colleague said, NOT BECAUSE IT CLEARLY STATES ON MY BOOKING that breakfast is included. Room had one tiny bottle of shampoo conditioner lotion when we have booked a room for 4 people. There should be at least four of each. When we went swimming they charged 250TL for a cheap head cap. I understand it’s policy but 250TL??? I’ve paid 100 at a much better hotel in a more popular area of Istanbul. Pool was nice but advertised a childrens pool, it was empty (no water). Rooms were not sound proof. Felt like windows were open too. The breakfast was nice and staff at breakfast were very friendly and helpful. Overall, wouldn’t stay again. Felt like we overpaid for this stay. Definitely wasn’t worth it.