Is parking available at the property?

Free self-parking is available on-site for guests.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 5:00 AM to 11:00 AM for a fee of approximately CAD 10 per person.

Are pets allowed at the property?

Pets are allowed with a fee of CAD 20 per accommodation, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the property offer for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including rooms and public areas.

What is the property's location in relation to key landmarks?

The hotel is located within a 5-minute drive of Grand Falls Golf Club and Grand Falls Library, approximately 1.9 miles from Grand Falls Town Hall and 2.3 miles from Centennial Park.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available for guests.

What are the policies for guests staying with children?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of CAD 30.0 per night, and requests for extra beds should be made in advance.

Best Western Plus Grand-Sault Hotel & Suites

Average nightly price at Best Western Plus Grand-Sault Hotel & Suites by month, last 12 months (USD)
Month	Average price
January	$116
February	$118
March	$125
April	$125
May	$135
June	$185
July	$234
August	$233
September	$161
October	$136
November	$128
December	$117

What guests think

At Best Western Plus Grand-Sault Hotel & Suites, guests highlight friendly staff, clean spaces, convenient highway access, and comfortable beds with strong showers, while recurring downsides include inconsistent dining and breakfast value, pool or hot tub problems, and maintenance disruptions.

Noise insulation is generally strong despite the highway, though a few mention road noise or loud air conditioners. Room style varies by floor, with some unrenovated, carpeted spaces reported and occasional soft or aging mattresses. Overall, it suits a practical road-trip stop more than a resort-style stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub draw frequent complaints for being small, cold, dirty, or out of order; some note crowding. Renovations and occasional outages (elevator, fitness room advertised but absent) also appear, though some guests still enjoyed the facilities.

Related guest reviews

6

Rebecca

Aug 19, 2024

·

Stayed 1 night

For the price we really expected much nicer rooms. In the pictures it did not look this outdated. And the pool was so cold you could t even dip a toe in it!

8

Trudi

Jun 8, 2025

·

Stayed 2 nights

I was disappointed in the hot tub not working, pool access wasn't really accessible as the other guests spent hours there with their very loud children. The air conditioner in our room wasn't working so the room was uncomfortable for sleeping. The staff were amazing

8

Janice

Jun 9, 2023

·

Stayed 1 night

Enjoyed just about everything, but the hot tub/spa wasn’t working properly (no jets and the water level was low). Pool is very small but probably heat for kids under 12. Staff was very friendly, rooms were clean, breakfast enjoyable. We had an one night stay on our way through, so if we were to travel through, we would stay again.

8

Dominique

Jun 3, 2025

·

Stayed 1 night

Nous avons été très bien reçu et notre chambre était agréable et de bonne taille. Nous avons deux petits reproches : - Le lit était un peu trop mou - La piscine chauffée était trop froide pour nous

Translate

4

Samantha

Sep 3, 2025

·

Stayed 1 night

The pool and hot tub were gross and no towels, we had to call more than once to have them brought down. The restaurant is the most disgusting meal I have ever had- we travelled for 9 hours and didn't want to go anywhere else once we checked in so we decided to eat there. We sent back portion of the meal and were charged for everything. The meal was like they had go to the grocery store and purchased appetizers in a box and heated them in a toaster oven-fries and mozza sticks were mushy and barely cooked all the way through, their nachos(which the waitress told me was their best seller) literally looked like dog food that my 6 year old would make.I complained to front desk and they told me to speak to the manager the next morning- when I spoke to her the next day she passed the buck onto the assistant manager and said the restaurant was their responsibility. I left my number and no one has called me to discuss the issue. Would never stay here again and highly recommend driving the little bit longer and stay in Edmundston.

8

John

Apr 7, 2024

·

Stayed 1 night

Bar and breakfast room under renovations, but otherwise a nice hotel

4

TylishaSherice

Aug 3, 2025

·

Stayed 1 night

The staff were kind. The rooms are nice, and the beds comfy, however the tub was dirty. The hot tub didnt work and was dirty, the pool had many things floating around in it. The restaurant was extremely over priced, 6 small mozzarella stick for 18 dollars.. very disappointing.

6

Noëlla

Feb 12, 2025

·

Stayed 1 night

Door of first room wouldn’t open. Door of second room wouldn’t open. Was then open by employée. Elevator non functional. Took stairs to third floor.

6

Anoop

Jun 2, 2024

·

Stayed 1 night

There was no fitness room even though one was advertised. The breakfast was a brown bag with one muffin, a juice box and one apple. Disappointing and mis-advertising price of the room to say breakfast is included.

10

Paul

Jul 17, 2023

·

Loved this hotel. Very clean. Great room and bathroom. We really liked everything about this place except for the pool. The pool was very small, cold and shallow. We couldn’t really swim or jump. However, I would highly recommend this hotel. We really liked Grand Falls.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reviews repeatedly praise very clean rooms and common areas. A few report lapses such as a dirty tub, debris in corridors, or worn carpets.

Related guest reviews

10

Claudiu

Jul 9, 2025

·

Stayed 1 night

Nice, clean, friendly and amazing staff. The facility is overall great.

10

Emily

Jul 31, 2023

·

Stayed 1 night

Beautiful hotel very clean and comfortable

2

William

Aug 5, 2023

·

Stayed 1 night

Room had several problems . Lamps with live wires hanging out of them (personally got shocked ) blood the walls , room not cleaned (cans from previous guests still on the floor ) when problems were brought to management no solution or discount was offered

8

Benjamin

Aug 3, 2023

·

Stayed 1 night

Our room was clean, comfortable, and well equipped.

10

Kimberly

Sep 22, 2025

·

Stayed 1 night

Great staff…clean and comfortable rooms.

10

Glen

Oct 31, 2023

·

Stayed 1 night

Checked in for a family funeral. Staff very helpful. Hotel rooms spacious, clean and new. Great stay

4

TylishaSherice

Aug 3, 2025

·

Stayed 1 night

The staff were kind. The rooms are nice, and the beds comfy, however the tub was dirty. The hot tub didnt work and was dirty, the pool had many things floating around in it. The restaurant was extremely over priced, 6 small mozzarella stick for 18 dollars.. very disappointing.

10

Mohammed

Jan 2, 2026

·

Stayed 1 night

Room was spotless, great staff

10

Jean-Marc

Dec 26, 2025

·

Stayed 1 night

hotel very clean, great beds

6

Lane

Oct 20, 2024

·

Stayed 1 night

We only stayed one night and it was exactly what we needed: a comfortable bed. The corridors were dirty, but the room seemed clean (I've learned not too look too close). We were a bit disappointed in the on-site "lounge" and "restaurant," which had no ambiance or character. Nothing you would want to hang out in. We were planning to grab a quick coffee and breakfast, but there was a long line to order and at 10 a.m. they shut the kitchen down. So we went to that famous Canadian standard, Tim Horton, which is across the street.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are often comfortable and quiet, with powerful showers and, in some cases, spacious layouts; beds earn frequent praise. Some guests encountered dated or carpeted rooms, soft or aging mattresses, and occasional noisy or faulty air conditioning.

Related guest reviews

10

Janie-Claude

Jul 31, 2023

·

Stayed 1 night

This is a great hotel! If you are passing through to get further into NB, you will sleep like a baby! The hotel is sound proof and the beds are super comfortable! It is super clean, the breakfast is amazing and the staff is happy, helpful and pleasant.

8

David

Oct 25, 2024

·

Stayed 1 night

An overnight pitstop on the way to Moncton. I found the bed too soft so has a restless sleep. Other than that, the location was good and across the road from a gas bar and Tim Hortons so that was great. Like everything after the last 4 years, the prices I found were a bit high given there's no free breakfast included any longer.

8

Trudi

Jun 8, 2025

·

Stayed 2 nights

I was disappointed in the hot tub not working, pool access wasn't really accessible as the other guests spent hours there with their very loud children. The air conditioner in our room wasn't working so the room was uncomfortable for sleeping. The staff were amazing

8

Bev

Sep 8, 2025

·

Stayed 1 night

Perfect location perched high right off the highway very easy to see. Great staff! Room spacious, comfortable bed, pillows and linens. Amazing water pressure in the shower 😊. Only disappointment was after driving 8 hours the restaurant wasn’t serving any meals just pub food. We were counting on eating at the hotel so we didn’t have drive anywhere. The lovely ladies at the front desk were very apologetic and offered menus for food delivery or suggested the Bull Pen Steakhouse a 5 minute drive, which is what we did. Perfect choice and meal was delicious. Overall a a wonderful stay and good overnight stop on your road trips.

8

Elaine

Jul 23, 2023

·

Stayed 1 night

Everything was Ok but we had a room on the 3rd floor which had not yet been renovated and still had carpet floors and needed refreshing. Our friends were on the second floor which had been renovated and it looked much better.

8

Jessica C

Nov 22, 2025

·

Stayed 1 night

Clean room but the carpets are old and need to be replaced, severe coughing for my son within a few hours of being in the room

10

Sean

Aug 1, 2023

·

Stayed 1 night

Nice staff. High water pressure in showers was fantastic.

10

Curtis

Jun 23, 2024

·

Stayed 1 night

Very nice, new property. Mattress was comfortable for sleeping, but had an odd frame or edge around the outside, so sitting on the edge of the bed was uncomfortable. Otherwise, a very nice choice.

10

Simon

Jul 26, 2025

·

Stayed 1 night

Most amazing shower and beds were supper comfortable.

6

Louis

Aug 15, 2023

·

Stayed 1 night

Noisy air conditioning

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly, welcoming, and accommodating, with efficient check-in. A few guests experienced indifferent or unhelpful responses when resolving issues.

Related guest reviews

10

Derek

Aug 18, 2025

·

Stayed 1 night

Staff was friendly and helpful 🙂

10

Barb

Apr 16, 2025

·

Stayed 4 nights

Very friendly and accommodating staff

2

Erich

Sep 12, 2023

·

Stayed 1 night

AVOID THIS HOTEL!!! Please avoid this hotel at all costs. My family and I recently stayed there. I had a confirmed reservation with a price from Expedia, but the hotel overcharged my card by a significant amount. Expedia contacted the hotel four times to get the hotel to refund the extra amount they overcharged but the hotel refused to cooperate with me or Expedia and did not even make their manager available. I spent countless hours on the phone with the hotel and Expedia, and the hotel refused to return my money. SHAMEFUL!!!

10

Beth

Jan 4, 2024

·

Stayed 1 night

Melissa at the front desk was so friendly and accommodating. We had a mix up with our older/teenage daughter’s room being on a different floor and she made sure to get us side by side rooms. We really appreciated the extra effort to make it happen. Rooms were both exceptionally clean as well

10

David

Mar 12, 2025

·

Stayed 1 night

The facilities were clean and safe. Among the many positive moments of my stay, I most appreciated the pleasant interactions with BW staff I encountered. The young lady at the front desk was friendly and courteous. Her name is Ryanne. Unfortunately, I did not learn the name of the second staff member I would like to mention. She was the server in your BW restaurant that evening - pleasant, fun and knowledgeable. I expect to be in Grand Falls again soon and look forward to my stay.

10

Valerie

Sep 6, 2023

·

Stayed 1 night

A very comfortable stay. The hotel is right off the TransCanada highway, but noise was not a problem. The staff was friendly and helpful.

10

Cheryl

Oct 11, 2025

·

Stayed 2 nights

Every one was super friendly.

4

Samantha

Sep 3, 2025

·

Stayed 1 night

The pool and hot tub were gross and no towels, we had to call more than once to have them brought down. The restaurant is the most disgusting meal I have ever had- we travelled for 9 hours and didn't want to go anywhere else once we checked in so we decided to eat there. We sent back portion of the meal and were charged for everything. The meal was like they had go to the grocery store and purchased appetizers in a box and heated them in a toaster oven-fries and mozza sticks were mushy and barely cooked all the way through, their nachos(which the waitress told me was their best seller) literally looked like dog food that my 6 year old would make.I complained to front desk and they told me to speak to the manager the next morning- when I spoke to her the next day she passed the buck onto the assistant manager and said the restaurant was their responsibility. I left my number and no one has called me to discuss the issue. Would never stay here again and highly recommend driving the little bit longer and stay in Edmundston.

4

Thomas

Aug 24, 2025

·

Stayed 1 night

Die Zimmer sind eng und lieblos eingerichtet. Das Personal beim Check in war völlig gelangweilt und unmotiviert. Frühstück muss jede Kleinigkeit extra bezahlt werden, was bei dem Preis pro Nacht unverschämt ist. Keine Ahnung was das Plus bei diesem Best Western ist. Viel zu teuer.

Translate

10

Kimberly

Jul 14, 2024

·

Stayed 1 night

Front ladies were very friendly, polite helpful! Didn’t realize that we had robes in the room and called down to request a robe and immediately they sent up a robe. Great service!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Right off the Trans-Canada, it is easy to find and convenient for stopovers; gas and Tim Hortons are nearby. Most find it quiet, though some noted road noise or that it feels a bit out of the way.

Related guest reviews

10

Jon

Aug 27, 2025

·

Stayed 1 night

Convenient location, clean, close to gas, food

8

David

Oct 25, 2024

·

Stayed 1 night

An overnight pitstop on the way to Moncton. I found the bed too soft so has a restless sleep. Other than that, the location was good and across the road from a gas bar and Tim Hortons so that was great. Like everything after the last 4 years, the prices I found were a bit high given there's no free breakfast included any longer.

10

xiao

Aug 20, 2024

·

Stayed 1 night

Clean , quiet , comfortable! Just beside highway, close to town

8

Bev

Sep 8, 2025

·

Stayed 1 night

Perfect location perched high right off the highway very easy to see. Great staff! Room spacious, comfortable bed, pillows and linens. Amazing water pressure in the shower 😊. Only disappointment was after driving 8 hours the restaurant wasn’t serving any meals just pub food. We were counting on eating at the hotel so we didn’t have drive anywhere. The lovely ladies at the front desk were very apologetic and offered menus for food delivery or suggested the Bull Pen Steakhouse a 5 minute drive, which is what we did. Perfect choice and meal was delicious. Overall a a wonderful stay and good overnight stop on your road trips.

10

Daniel

Aug 18, 2025

·

Stayed 1 night

Amazing showers, very comfy bed

10

Tony

Jun 22, 2024

·

Stayed 1 night

Seems like a new property. Easy access from highway

10

Valerie

Sep 6, 2023

·

Stayed 1 night

A very comfortable stay. The hotel is right off the TransCanada highway, but noise was not a problem. The staff was friendly and helpful.

10

Amanda

Jul 4, 2024

·

Stayed 1 night

Property was fine but just a little out of the way

10

GRAHAM

Mar 1, 2022

·

Stayed 1 night

Easy on and off the highway.

8

Carolyn Jane

Oct 4, 2024

·

Stayed 1 night

Ok Hôtel right off of the freeway. Clean but had to drive to restaurant.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast and on-site dining earn mixed feedback: several note no or reduced included breakfast, limited options, long waits, or poor value/quality. Others enjoyed the restaurant or pub-style food.

Related guest reviews

6

Tania

Jul 19, 2025

·

Stayed 1 night

The beds were comfortable and easy access off the highway. The only area that was not to our liking was the new limited breakfast. We are accustomed to variety and continental breakfast( as advertised), instead of premade breakfast sandwiches.

4

Jeffrey

Aug 10, 2025

·

Stayed 1 night

Breakfast not included and what we purchased was of poor quality. Hair dryer in the room overheated quickly and shut down. Expensive for what was offered.

10

Darlene

Jul 30, 2025

·

Stayed 1 night

The room was clean, the bed was comfortable and the room was spacious. All the staff were friendly and wonderful to deal with. Thr reastaurant has good food. Try the nachos! I would recommend this hotel.

6

Noel

Jul 18, 2024

·

Stayed 1 night

Hotel was fine, in-house restaurant was a let down. Ordered 2 chicken wraps that took 45 minutes to arrive and they both were missing the chipotle sauce. No free breakfast. Edmundston charged us $2 more for the night (going the other direction to Nova Scotia) but had free breakfast. Would return to Edmundston, rather than Grand Falls, in the future.

10

John

Jul 15, 2025

·

Stayed 1 night

Great hotel. The restaurant was very good.

4

JEANGUY

Jul 9, 2025

·

Stayed 1 night

LES CONDITIONS POUR LE PETIT DÉJEUNER SONT INTENABLES. PAYER EN SUPLÉMENT ET UN PETIT DÉJEUNER BUFFET SUBSTITUÉ PAR UNE APPROCHE MONEY MAKER. MAINTENANT EN DEHORS DE MA LISTE

Translate

6

Peter

Jun 27, 2024

·

Stayed 1 night

Renovation removed the breakfast area where breakfast was provided with the stay and replaced it with a deli type counter service This is a deal breaker for us We will seek staying elsewhere next time through

4

Samantha

Sep 3, 2025

·

Stayed 1 night

The pool and hot tub were gross and no towels, we had to call more than once to have them brought down. The restaurant is the most disgusting meal I have ever had- we travelled for 9 hours and didn't want to go anywhere else once we checked in so we decided to eat there. We sent back portion of the meal and were charged for everything. The meal was like they had go to the grocery store and purchased appetizers in a box and heated them in a toaster oven-fries and mozza sticks were mushy and barely cooked all the way through, their nachos(which the waitress told me was their best seller) literally looked like dog food that my 6 year old would make.I complained to front desk and they told me to speak to the manager the next morning- when I spoke to her the next day she passed the buck onto the assistant manager and said the restaurant was their responsibility. I left my number and no one has called me to discuss the issue. Would never stay here again and highly recommend driving the little bit longer and stay in Edmundston.

4

TylishaSherice

Aug 3, 2025

·

Stayed 1 night

The staff were kind. The rooms are nice, and the beds comfy, however the tub was dirty. The hot tub didnt work and was dirty, the pool had many things floating around in it. The restaurant was extremely over priced, 6 small mozzarella stick for 18 dollars.. very disappointing.

6

Erin

Jun 17, 2024

·

Stayed 3 nights

DO NOT EAT AT THE RESTAURANT! The food was barely edible and took over an hour for nachos, a wrap, wings and a flat bread (4ppl) and we were the only ones there. No housekeeping. Bed was comfy.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8 $118	9 $118	10 $118
11 $112	12 $118	13 $151	14 $151	15 $118	16 $130	17 $134
18 $119	19 $118	20 $134	21 $129	22 $118	23 $118	24 $118
25 $112	26 $118	27 $118	28 $118	29 $124	30 $118	31 $118

Su	Mo	Tu	We	Th	Fr	Sa
1 $112	2 $118	3 $118	4 $118	5 $112	6 $170	7 $167
8 $105	9 $112	10 $112	11 $112	12 $112	13 $118	14 $118
15 $112	16 $112	17 $117	18 $112	19 $112	20 $112	21 $112
22 $112	23 $112	24 $112	25 $117	26 $127	27 $118	28 $123
29 $118	30 $112

Best Western Plus Grand-Sault Hotel & Suites

Prices for Best Western Plus Grand-Sault Hotel & Suites

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Fireplace (With Sofabed)

Standard Room, 1 Queen Bed, Refrigerator & Microwave (With Sofabed)

Executive Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Suite, 1 Queen Bed, Refrigerator & Microwave (Living Room;With Sofabed)

Suite, 1 King Bed, Fireplace

Suite, 2 Queen Beds, Kitchenette

Standard Room, 1 Double Bed, Accessible, Jetted Tub (Roll-In Shower)

Standard Room, 1 Queen Bed, Refrigerator & Microwave

Guest reviews of Best Western Plus Grand-Sault Hotel & Suites

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Plus Grand-Sault Hotel & Suites

Prices for upcoming dates