SureStay Plus by Best Western Coquitlam

The bed spreads were dirty/stained, the toilet seat was broken, there was a harsh smell, not a bad smell but not a good smell. The fridge made too much noise when running.

Nothing at all luxurious about this place, it did however serve its purpose. Room was clean as long as you dont look too hard, the bathroom tub had a black dirt on the cocking. No fasial tissues in the room. I slept well, it was quiet and plenty of parking, not a very good location unless you are driving. Despite its shortcomings I would stay again.

Price is good. Older building, Netflix doesn’t work on tv’s. Sauna worked but to

I have never had a more ridiculous hotel experience in my life. I’ve stayed in a lot of hotels, am not high maintenance, doesn’t take much to satisfy me. What follows is the story of my 3 night stay of repeated problems, and the staff that liked to argue instead of helping with problems. After checking in, we discovered that our toilet wouldn’t flush. We were heading out for my son’s hockey, informed the front desk of the problem, and headed out. Got back at 10:30pm to discover it wasn’t fixed. Talked to the front desk about it again, and was given a new room at 11pm. Was given only one room key and no sleeve with wifi password for new room. Discovered that the new room was visibly smaller. Calmly asked if I would be given any refund for the visibly smaller room and inconvenience. Was subjected to a 5 minute tirade about how the problem was solved and how hard her day was. Next day went by with no issues. 3rd day woke up to a puddle of water on the floor. Discovered it was from the ac unit. Told the front desk, don’t know if they ever fixed it. Just turned ac off. Son needed to do homework, needed wifi password, so went down to front desk. Subjected to argument that there’s no way we didnt have the password already it’s on the key card sleeve…remember we weren’t given a sleeve with our new room. Later that evening came back to find beds not well made, towels replaced, but not stacked properly on the shelf, so one had fallen off the shelf INTO the toilet.

I just got to the SureStay and they tried slamming me with a bunch of extra fees that weren’t anywhere on their Hotels.com listing. I’d just finished moving, was dead broke from the whole ordeal, and my card didn’t even have room for their greedy add-ons. They flat-out refused to give me back the $281 I’d already paid for the night, leaving me and my two dogs stranded with zero options no other room, no Uber to a friend’s place, nothing. The girl at the desk just kept shrugging and saying “it’s not my problem.” Heartless doesn’t even cover it.” Do not stay here. These people don’t give a damn about their guests.