Courtyard by Marriott San Francisco Airport

Friendly staff, good location, and clean.

Our go to hotel every night before we fly. Clean, comfortable and super close to SFO! Makes for a much more pleasant travel day.

Nice clean hotel, mostly polite and helpful staff, good restaurant. The main issue is the lack of clarity on how to use the shuttle. The hotel did not make it clear that the shuttle does not make regular trips to the airport unless requested by phone from an airport kiosk. We ended up waiting at the airport after a long flight, with no shuttle to the Courtyard in San Bruno ever showing up. We ended up taking another Courtyard shuttle to the wrong Courtyard (one of three in the area) and then having to take an Uber to the right one. This was made clear to us verbally once at the hotel. Upon our return in a state of tiredness we made the request for the shuttle by calling from the help desk at the terminal, about a two minute walk away from the actual pickup area where the phone to call the hotel for the shuttle is located. Apparently this is not good enough, and we are required to walk the 2 min to the location and call from there. When after an 8 hr overnight flight I mentioned that this is unnecessary and inconvenient I was put on hold, to think about my lack of cooperation, until we relented and called from the required location and phone. So to summarize: The shuttle will not pick you up unless and until you call from the exact location specified. If you approach this in any other way, you will be put on hold indefinitely until you smarten up and do as you are told. The management of this hotel should post this statement prominently when you make your reservation.

Room was very clean an the airport. Shuttle was very helpful to simplify transportation needs well in San Francisco.

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