Name: Sonesta ES Suites Flagstaff
Address: 1400 North Country Club Drive, Flagstaff, Arizona, United States of America, Flagstaff, East Flagstaff, US
Price range: $72–$147 per night
Rating: 8.13

What guests think

At Sonesta ES Suites Flagstaff, guests consistently praise the spacious, apartment‑style suites with full kitchens and the quiet, convenient location, while feedback frequently notes dated furnishings, maintenance shortcomings, and inconsistent cleanliness across rooms and common areas.

Many appreciate friendly staff, family- and pet-friendly features, and a generally solid free breakfast. Recurring drawbacks include limited housekeeping and difficulty reaching the front desk, plus facilities issues such as closed or dirty pool/hot tub, stair-only access to upper floors, and a small nightly charge for self-parking. Good for longer stays; weigh these tradeoffs before booking.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Apartment-style setup with in-room kitchens, pet areas, grills, and nearby trails; however, the pool and hot tub are often closed or unclean, the small gym draws complaints, and upper floors have stair-only access. Self-parking typically incurs a small nightly fee.

Related guest reviews

10

Patricia

Sep 1, 2025

·

Stayed 2 nights

The hotel is clean and convenient to the highways and restaurants. The rooms are a nice size. I did get charged $5 per night for parking and when I've stayed at this location previously there was no charge for self parking. Other than that, it was a good experience.

6

Kerry

Oct 8, 2024

·

Stayed 2 nights

Overall ok but amenities were disappointing. We selected this hotel for our Arizona vacation because it had a pool but the pool was dirty and not heated; hot tub was closed for maintenance for our entire stay. All three tv remotes did not work, and the staff could not help fix it. Even the phone to call the front desk did not work so we had to walk up for anything we needed. The room itself was ok but furnishings were aging - torn furniture, dishwasher barely worked, faucets leaked. Redeeming qualities: Shower water was hot, a/c worked, and room rate was good.

10

Denise

Jul 7, 2025

·

Stayed 2 nights

The setting is so pretty around the grounds and such a convenient location to I-40. It had a nice trail that goes back behind the property.

4

James

Jul 15, 2025

·

Stayed 1 night

The property is in need of maintenance inaide and out. Brrakfast, while the employees were great (!), the food quality was disappointing. The fitnesss center gets a -1. Awful and there is no excuse for it. Machines broken. Weights missing. If you workout avoid this property. Its all about pride of ownership & investment which is obviously lacking. Great employees though!

8

Stephanie

Jul 18, 2024

·

Stayed 1 night

We received an upgrade because our reserved type room was sold out. It was nice even if we didn't use it all. Just didn't realize there was no elevator to the second floor.

2

Shannon

Jun 23, 2025

·

Stayed 2 nights

Rooms needed to be remolded like 5 or 6 years ago. Was not told in advance for parking. Was told we could not use the fireplace. Carpet was dirty. Kitchen pan had grease in it. Only redeeming quality was the breakfast. Wish this was the 4 star hotel we read about. Not enough parking.

6

Marilyn

Dec 4, 2023

·

Stayed 2 nights

Old converted apartments. Nickel and dime you with charges including parking . Mind you, this is not downtown, its in the middle of nowhere. Booked because we wanted a fireplace. It was there, but you could only burn artificial logs they sell for 8$ a piece, which only burn for 1.5 hours. It did have a minimally equiped kitchen. So not the worst, but we wont be back.

8

John

Jun 20, 2025

·

Stayed 1 night

Jacuzzi was down. Pool scene was not very inviting.

4

Audrey

Jul 12, 2025

·

Stayed 2 nights

Room was clean Bed was comfortable Breakfast was ok But pool was small and had leaves Hot tub out of order Windows dirty Air conditioner in adjacent room was too noisy Light outside missing cover Door to room hard to push open and close Toilet in a handicap room too low No ice machines General maintenance on site not good Seems like poorly managed Stayed at a Sonesta in Scottsdale and loved it But flagstaff was not so good

8

Dave

Aug 25, 2023

·

Stayed 5 nights

The value is quite good. Large room with 2 beds and full kitchen is awesome. It’s really nice to spread out and be able to cook meals. Since there’s no elevator it seemed housekeeping never got up to our area. Trash from 4 days built up outside an adjacent room. Having grills, hot tub and pool was nice for comfort. The gym is small but nobody used it so it’s fine. Breakfast was very well prepared and stocked. One of the better breakfast bars I’ve seen. Location next to trails and outside the traffic of downtown is a definite plus. In fact there’s trails starting at the property. Some furniture is aging and could be spruced up. Overall comfort is excellent and together the value plus amenities put it at close to 9 stars. It’s recommended and we would stay there again.

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Cleanliness

Cleanliness is inconsistent, with recurring reports of stained carpets, worn furnishings, dust or hair, and occasional pests, alongside several mentions of very clean rooms.

Related guest reviews

2

Kimberly

Jun 19, 2025

·

Stayed 3 nights

Property was filthy. Furniture was chewed up by dogs. Room walls had dirt and bugs. Carpets were stained. Jacuzzi broken not usable. Entry to rooms were also dirty.do not recommend

10

Albert

Nov 8, 2025

·

Stayed 1 night

clean room, quiet

2

Tiffany

Nov 29, 2025

·

Stayed 3 nights

Disgusting. When we pulled up it looked nice. Once we got in the room it was very outdated and dirty. The place was covered in dust. The filter in the bathroom was dated and hadn’t been changed since March. There was dust bunnies all over the wall in the bathroom near the filter. Our allergies went crazy. The water pressure was bad and water never got hot. Dirty dishes. The bedding was dirty we had to change the duvet because was it was black along the top like it hadn’t ever been changed. Microwave barely worked and too a long to heat up food. Breakfast was so messy and dirty as they don’t clean up after people. But breakfast was what you would expect food wise so I don’t have a complaint there. They take coffee away right at 9. I am disappointed I don’t really have a single good thing to say other than the gentleman that checked us in was pleasant.

10

Kayla

Oct 25, 2025

·

Stayed 1 night

Very clean & friendly staff. Beds are super comfortable, wonderful views from the room

2

Marquita

Oct 19, 2025

·

Stayed 1 night

Our room was disgusting! The carpet has stains, walls were stained, and covered with paint holes. The bathroom’s had leftover hair from last guest. Kitchen sink was leaking water, lights were flickering, room TV & outlets were not working. Beds were very hard for my comfort. The front desk clerk was only able to give us a 50 dollar refund. I would never stay here again.

4

Nicolas

Sep 21, 2024

·

Stayed 2 nights

Filthy, filthy, filthy. Really sucks to have to say because the staff were very nice up front but our room was gross. The walls needed to be washed, floorboard had all kinds of colors on them from multiple sources, and the duct tape that held down the horribly stained carpeting held countless colors of hair. Would not stay again. Staff was nice but the place was ran down.

4

Satheesh

Oct 18, 2025

·

Stayed 1 night

We reached late and inspite of informing them the linen for the sofa bed was not put there. The bathroom actually had hair from the previous occupant and the other bathroom had a whole for the towel hook. seems like a old property patched up and operated . Vastly different from the luxury experience we had in palm Springs. will stay away

8

William

Mar 25, 2024

·

Stayed 1 night

Room was a little dirty and smelly and on need of a deep cleaning a a lot of maintenance.

4

Joyce

Sep 29, 2025

·

Stayed 3 nights

Room was dirty, couch/bed was not clean was tore up, carpet was taped down had to ask for another room, second room was somewhat better bath had mold on shower walls, bathroom door was badly patched with repair patch, doors had hand prints from prior rentals pillows are really hard, had to go buy some breakfast was cold, just basic choices upon check in was overcome with hotel scent that was way to strong

2

Pierre-Jean

Jun 24, 2024

·

Stayed 2 nights

The hotel is in very poor conditions. We'd sometimes before in here, and it was excellent, but this time, terrible experience. Dirty, nobody takes care about you as a guest, the rooms are in poor conditions, Dirty,the carpet was stained,smelling, and of course, not conditioner were at the bathroom. so we had to improve ourselves with everything that chaos around us to survive the 3 nights out here. The pool was full of leaves 🍃 nobody cleaned it up, no way to use any amenities, the breakfast area was impossible to toast even slices of bread, the floor was full of pieces of bread, eggs, and all kinds of dust around. Well, it's still a perfect location to be, but they've got a lot of job to do to make it better as before.

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Rooms

Suites are spacious and apartment-like, with kitchens and fireplaces available, but furnishings are dated and some appliances, TVs, or HVAC are noisy or fail. Bed comfort varies by room.

Related guest reviews

8

SHIELA MAY

Aug 24, 2025

·

Stayed 2 nights

The 2 bedrooms were roomy.

10

Kate

Nov 25, 2025

·

Stayed 1 night

Nice to have two rooms. Tv volume was low. Couldn't use Netflix or prime video. Couch had cover, fairly beat up.

8

Goldie

Dec 18, 2024

·

Stayed 2 nights

Our stay was great! We love Sonesta in Flagstaff and have stayed there often. The only complaint we have was that the refrigerator was very loud. We initially thought it was noise being made by someone outside, but then realized the popping and banging noise was from the fridge!

8

Laura

Mar 2, 2025

·

Stayed 1 night

Nice property. Great dog area. Loud HVAC & constant running commode disrupted sleep. 1 of the best breakfasts. Excellent front desk staff!

10

Albert

Jun 21, 2025

·

Stayed 2 nights

Vary spacious, nice staff, a bit dated but we overlooked it by the luxurious towels, clean , stocked kitchen supplies and the great location, restaurants near by, and downtown Flagstaff 10 minutes away.

8

Brad

Aug 2, 2025

·

Stayed 1 night

The room had three televisions and none worked. I reported this to the front desk in the evening but the maintenance staff was gone for the night and nothing could be done to fix them.

8

Min

Dec 31, 2024

·

Stayed 3 nights

The room is cozy, but the refrigerator is a bit noisy

6

Adrienne

Aug 11, 2024

·

Stayed 2 nights

The room was old . The coffee pot was dirty. What they call a couch was awful . Uncomfortable and torn up by someone’s pet . Will never go there again !

10

LEAH

Aug 18, 2025

·

Stayed 2 nights

Was a nice place to stay for the price, beds were a little hard for my liking but were true to size, full kitchen, whole layout was a good size. Had everything we needed for our weekend stay. Not far from downtown or shoping.

6

Victoria

Jul 8, 2025

·

Stayed 6 nights

I love the great space of the room. The rug was worn and needs replacement. They did not explain the housekeeping rules. So our trash needed to be emptied. Nice staff and grounds.

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Service

Staff are frequently friendly and helpful, but responsiveness varies: some guests struggled to reach the front desk, found housekeeping limited or unavailable on request, or faced check-in and room-assignment issues.

Related guest reviews

2

Irene

Nov 9, 2025

·

Stayed 1 night

Didn’t get any sleep the fridge ran all night and the heat didn’t come on to the setting we set it at. Like to froze to death. When mention of these things to the front desk the didn’t even care..

8

Julie

Nov 12, 2025

·

Stayed 2 nights

Very nice and surprising place! Front desk staff was nice, and everything was clean and spacious.

6

Madison

Oct 22, 2025

·

Stayed 7 nights

Staff here seemed pretty much unwilling to provide any type of housekeeping services. We were told these services are only provided once a week, which is fine, but it’s bizarre to me that you can’t have supplemental housekeeping drop in by request. There wasn’t a mop or other proper cleaning supplies provided for us to clean with, either. It was also really hard to get ahold of front desk staff by phone. The phone in our room seemed pretty much useless, and calling on my cell phone I had to call repeatedly if I wanted to get ahold of anyone. Awful toilet paper and towels in the rooms and we kept having to go to the desk any time we needed replenishments. We will look into other options in Flagstaff whenever we return, I would not stay here again.

10

Vincent

Jul 30, 2025

·

Stayed 3 nights

Excellent staff

4

Christa

Jan 30, 2023

·

Stayed 1 night

Check in was easy but we (myself and my husband) were put in a room next to a room that had a dog that barked it head off all night long. After a night of no sleep, housekeeping knocked on our door at 10:20am and asked us when we were leaving. I said 11am when check out is and housekeeping responded that it was almost 11 and we needed to start packing up to go. I thought that was rude so when I went to the lobby to get a bell cart (which there were none) I complained to the clerk at the front desk and their reply was that I must have misunderstood but check out is at 11. This is the first time ever that we had so many people at a hotel be rude to us. We definitely will not be staying here again.

10

Mary

Jul 17, 2025

·

Stayed 1 night

The staff was great. The room was so comfortable and had everything we needed.

2

HERBERT

Oct 2, 2024

·

Stayed 2 nights

Booked mobility accessible room 4 months in advance. Received several "welcome" and "see you soon" type emails as trip approached. Arrived at check in time. Told no accessible room available. Agent actually said "I thought someone called you earlier today to explain this". No one had; not that that would have helped. Offered a second floor room (no elevator) with tiny bath. Said they would "be glad to refund" any payments if we did not want the room. We called a different hotel and got a great accessible room with free breakfast, light dinner and free cocktails!! I will NEVER consider a Sonesta property again and would not recommend them to anyone.

10

shannon

Nov 15, 2025

·

Stayed 4 nights

Great staff !! Quick check in

2

MARQUITA

Nov 2, 2024

·

Stayed 1 night

Awful—the front desk lady who checked me in at night was rude. No “welcome” or “hello” just straight “are you checking in? I need your ID & CC”. She didn’t tell me, I’ll be charged $5.11 for parking the when I check out. Our room was disgusting, left over food from the previous guest. Sofas were torn, curtains had blood stains, carpet was stained, bathroom doors were broken, and the pillows were too firm. Breakfast was too cold, not warm or appetizing. My kids and I will never stay here again.

10

Pedro

Sep 18, 2025

·

Stayed 1 night

Mason is awesome! He’s friendly, knowledgeable and always a pleasure to do business with. It has always been a pleasure to see him when we come out here to flagstaff. He definitely deserves a raise! 12 stars for him!! We love it here!! And this is our go to every time we visit.

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AI-generated summary based on recent guest reviews

Location

Quiet residential setting near I-40, trails, and a golf course; downtown Flagstaff and restaurants are a short drive away.

Related guest reviews

10

Patricia

Sep 1, 2025

·

Stayed 2 nights

The hotel is clean and convenient to the highways and restaurants. The rooms are a nice size. I did get charged $5 per night for parking and when I've stayed at this location previously there was no charge for self parking. Other than that, it was a good experience.

10

Wayne

Jul 11, 2023

·

Stayed 2 nights

The room was very spacious and clean. Very quiet day and night, couldn't hear any traffic noise. Breakfast was plentiful and delicious with alot of variety. Loved the option of a bar in the lobby as well. There was a park bench with a view of the golf course across the street that we enjoyed one evening. Not too far from downtown Flagstaff.

10

Denise

Jul 7, 2025

·

Stayed 2 nights

The setting is so pretty around the grounds and such a convenient location to I-40. It had a nice trail that goes back behind the property.

10

Albert

Jun 21, 2025

·

Stayed 2 nights

Vary spacious, nice staff, a bit dated but we overlooked it by the luxurious towels, clean , stocked kitchen supplies and the great location, restaurants near by, and downtown Flagstaff 10 minutes away.

8

DUSTINE

Jun 22, 2025

·

Stayed 2 nights

Lovely property just a few minutes from downtown. Nice large room with all the conveniences. TV was pretty small. Kitchen was great. Very dog friendly.

6

Israel

Mar 7, 2023

·

Stayed 2 nights

The hotel is dated. Heating is exceptionally loud and makes sleeping a challenge. It is well located.

10

Anton

Nov 27, 2024

·

Stayed 1 night

Quick check-in process and friendly staff. Spacious rooms and all amenities, including kitchen. Close to highways for easy access to hiking.

10

Richard

Jan 3, 2024

·

Stayed 1 night

Great location for those on the road trip east or west

8

Stephen

Sep 29, 2024

·

Stayed 2 nights

This is a good hotel with large grounds around the property and plenty of amenities, directly across from Continental Golf Course. It is a quiet residential area away from central Flagstaff, but you can drive to downtown just over 10 minutes.

8

Dave

Aug 25, 2023

·

Stayed 5 nights

The value is quite good. Large room with 2 beds and full kitchen is awesome. It’s really nice to spread out and be able to cook meals. Since there’s no elevator it seemed housekeeping never got up to our area. Trash from 4 days built up outside an adjacent room. Having grills, hot tub and pool was nice for comfort. The gym is small but nobody used it so it’s fine. Breakfast was very well prepared and stocked. One of the better breakfast bars I’ve seen. Location next to trails and outside the traffic of downtown is a definite plus. In fact there’s trails starting at the property. Some furniture is aging and could be spruced up. Overall comfort is excellent and together the value plus amenities put it at close to 9 stars. It’s recommended and we would stay there again.

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Dining

Hot breakfast is generally good with a decent variety, but several guests found it crowded or understocked at times, with some items cold and coffee service ending early.

Related guest reviews

10

Debbie

Dec 3, 2024

·

Stayed 2 nights

We enjoyed staying here clean room, great service excellent breakfast!

6

Siddhartha

Jan 3, 2025

·

Stayed 2 nights

Checkin process was smooth, staff was courteous, room was clean and comfy. But Breakfast service was really lacking. Breakfast was supposed to be 7-10 if I recall. We went down at roughly 8:30-9 and almost everything was gone- no oats, no milk, no coffee, no eggs, no batter in pancake machine. The kitchen looked very understaffed, just on person trying to refill all this. Many guests were waiting impatiently. If this is the typical experience for guests I would not come back here.

10

Kameron

Oct 24, 2025

·

Stayed 3 nights

Breakfast was fantastic

2

Tiffany

Nov 29, 2025

·

Stayed 3 nights

Disgusting. When we pulled up it looked nice. Once we got in the room it was very outdated and dirty. The place was covered in dust. The filter in the bathroom was dated and hadn’t been changed since March. There was dust bunnies all over the wall in the bathroom near the filter. Our allergies went crazy. The water pressure was bad and water never got hot. Dirty dishes. The bedding was dirty we had to change the duvet because was it was black along the top like it hadn’t ever been changed. Microwave barely worked and too a long to heat up food. Breakfast was so messy and dirty as they don’t clean up after people. But breakfast was what you would expect food wise so I don’t have a complaint there. They take coffee away right at 9. I am disappointed I don’t really have a single good thing to say other than the gentleman that checked us in was pleasant.

10

Tammy

Sep 23, 2025

·

Stayed 1 night

Clean, nice kitchenette and living room area, bed was very comfortable. Breakfast was tasty.m, good variety of food.I've stayed at multiple Sonesta hotels, great accommodations.

6

Nicole

Nov 28, 2025

·

Stayed 1 night

Room was fairly clean. Cobwebs in the corners. Limited breakfast options and crowded. There was food spots empty, only eggs no meat. Someone came and knocked on our door at 930am asking when we were checking out when check out isn’t until 11am.

10

Cynthia

Oct 26, 2024

·

Stayed 1 night

Very convenient and clean. Variety for breakfast.

8

Christine

May 4, 2024

·

Stayed 1 night

Great rate but uncomfortable bed. Grounds were not as nice as what was pictured. Breakfast eggs were cold and weirdly textured. I don’t recommend this hotel.

10

Gustavo Rocha

Feb 17, 2025

·

Stayed 1 night

Brought whole family up and the stay was perfect and loved the breakfast

4

Elizabeth

Mar 13, 2024

·

Stayed 1 night

I am sure this place was once nice. I think it has been run down and not managed well. The room smelled of smoke. It was pungent, and horrible. When the heater was on it was on made the smell even worse. The breakfast in the reviews I had read were great. Our experience was nothing wonderful. They were out of almost everything. Things were cold, and we were disappointed.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$103
February	$104
March	$122
April	$124
May	$137
June	$115
July	$106
August	$134
September	$113
October	$120
November	$94
December	$112

Su	Mo	Tu	We	Th	Fr	Sa
				1 $78	2 $124	3 $138
4 $72	5 $78	6 $78	7 $78	8 $78	9 $124	10 $145
11 $72	12 $78	13 $78	14 $78	15 $78	16 $124	17 $127
18 $92	19 $107	20 $108	21 $106	22 $120	23 $114	24 $117
25 $82	26 $79	27 $90	28 $89	29 $79	30 $119	31 $121

Sonesta ES Suites Flagstaff

Prices for Sonesta ES Suites Flagstaff

Monthly average prices

About this property

Location

Room options

Suite, Multiple Beds, Accessible (Two Bedroom Mobility Roll in Shower)

Suite, Multiple Beds, Accessible, Fireplace (Two Bedroom Two Kings Mobility Tub)

Suite, Multiple Beds, Fireplace (Two Bedroom Two Kings)

Studio Suite, 1 King Bed, Fireplace

Studio Suite, 1 King Bed, Accessible, Fireplace (Roll-In Shower)

Room, 1 King Bed, Accessible (Mobility)

Studio Suite, 1 King Bed, Accessible (Mobility Hearing)

Studio Suite, 1 King Bed

Studio Suite, 1 King Bed, Accessible (Mobility Tub)

Guest reviews of Sonesta ES Suites Flagstaff

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Sonesta ES Suites Flagstaff

Considering this hotel for your Flagstaff trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $90	21 $78	22 $78	23 $78	24 $78	25 $125	26 $147
27 $72	28 $78	29 $78	30 $78