Is parking available at the property?

Self parking is available on-site for CAD 45 per day, which includes in/out privileges. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekdays from 6:30 AM to 11 AM and on weekends from 7:00 AM to 11:00 AM for a fee of approximately CAD 22 to 26 per person.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities, including the registration desk and public areas. Specific accessibility features for rooms and bathrooms are not detailed.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Vancouver, just a 4-minute walk from St. Paul's Hospital and 7 minutes from Orpheum Theater. It is approximately 0.9 miles from Vancouver Convention Centre and 1 mile from Canada Place.

Is there a swimming pool at the property?

The property features a swimming pool, but specific details regarding the type (indoor/outdoor, heated/not heated) and operational hours are not provided.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Holiday Inn & Suites Vancouver Downtown

Average nightly price at Holiday Inn & Suites Vancouver Downtown by IHG by month, last 12 months (USD)
Month	Average price
January	$148
February	$151
March	$157
April	$186
May	$308
June	$303
July	$317
August	$287
September	$310
October	$228
November	$158
December	$138

What guests think

At Holiday Inn & Suites Vancouver Downtown by IHG, travellers highlight a central, walkable location, generally clean, comfortable renovated rooms, and many friendly, helpful staff, while noting recurring drawbacks like street or hallway noise, inconsistent temperature control, and facility disruptions.

The downtown setting is convenient for attractions and transit, though several guests mention visible homelessness and occasional safety concerns nearby. Facilities draw mixed feedback: some encountered pool closures or deep-only design and maze-like access with tight paid parking, while others enjoyed the restaurant and breakfast. Expect a central, practical stay with comfortable rooms, but plan for possible noise and varying amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several reviews report the pool closed or out of service, and when available it is very deep with no shallow end. On-site parking is convenient but tight/limited and paid, and the layout can require multiple elevators or stairs; a few noted gym closures.

Related guest reviews

10

Mason

Dec 1, 2024

·

Stayed 1 night

Had an adjoining room and our neighbours were very noisy. We have young kids we were trying to get to sleep. The pool is also so horrible. Like 10ft deep the whole thing. Can’t relax or take kids in.

8

Andrew

May 29, 2025

·

Stayed 3 nights

Hotel was great; excellent location, quick check in and out, clean, comfortable rooms. Restaurant was good. Gym was unfortunately closed during our stay, but that happens.

10

marcia natasha

Nov 22, 2025

·

Stayed 3 nights

Clean and convenient location. Not aware pool shut down. And bar on gorund level shut down.

8

Libo

Mar 31, 2025

·

Stayed 2 nights

There in no hot tube or sauna.

6

Shane

Dec 7, 2025

·

Stayed 2 nights

Wasn’t to happy to find out that the pool was closed as well as the restaurant was under renovations. Nothing on the website stating this. Main reason I booked was of those 2 reasons.

8

Chris

Oct 15, 2024

·

Stayed 3 nights

Seemed expensive, though I suppose that’s to be expected in Vancouver. Parking was certainly expensive when considering a spot was not guaranteed and there aren’t many to begin with.

6

Melanie

Oct 28, 2025

·

Stayed 3 nights

Room was overall pretty clean. The pool is closed permanently and we had not been told or advised. Our room was also quite hot (24-25degrees) and because they had shut the AC for the year we were not able to control the temperature.

4

Tarek Jareski

Oct 28, 2025

·

Stayed 5 nights

I was in Vancouver for work and decided to bring my family along. We’ve stayed at Holiday Inns before — the one in Saskatoon was great, especially because of the pool and gym — so we booked this downtown location expecting something similar. On Expedia, it clearly said the hotel had a pool, which was a big reason we chose it. When we arrived, though, there was a sign saying the pool was permanently closed. That was really disappointing, especially since it was supposed to rain all week and the pool was something the kids were looking forward to. If we had known, we would have booked somewhere else much closer to my workplace. The gym was another letdown. It’s hard to describe, but it just felt damp and humid the whole time. Not pleasant. Finally, when we opened the sofa bed in our room, the bedding was dirty with what looked like Dorito crumbs. I called the front desk and they sent someone up right away to change it, which I appreciated, but it’s not something you want to deal with after checking in. Overall, not the experience I was hoping for. We’ve had much better stays with Holiday Inn before, but I wouldn’t pick this location again.

4

Jocelyn

Sep 12, 2025

·

Stayed 3 nights

The layout of the hotel is so strange, I thought I stayed at a maze. So many homeless people in that area, I don't feel safe in the garage and wandering around the hotel.

6

Udit

Feb 26, 2025

·

Stayed 3 nights

Pool is advertised but it doesn’t work. No one is allowed to use it. The lights in the gym don’t work so you can’t use that either. There are three different elevators but NONE of them lead to your room. I had to carry 4 pieces of luggage thru stairs. You can’t use a trolley either. Ice machine on the floor doesn’t work. Staff member advised that early check is available but when we arrived they didn’t honor it. Not happy. Not convinced that i should have paid this much money.

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Cleanliness

Many guests found rooms clean and well maintained, but there are multiple reports of missed housekeeping and dirty details (e.g., hair, crumbs) and, during renovations, messy corridors.

Related guest reviews

6

Tom

May 21, 2024

·

Stayed 1 night

This was an ok Holiday Inn. Convenient. But our bathroom was not clean. This was a turn off

8

Lana

Dec 1, 2024

·

Stayed 2 nights

Hotel and room very clean. Staff was friendly and accomodating! Good location and walking distance to Grandville Island. Would stay again when in Vancouver.

10

Silvia

Oct 1, 2025

·

Stayed 3 nights

Excellent property, clean, helpful staff

4

Alexander

Nov 24, 2025

·

Stayed 1 night

The cleanliness was not up to par. the sink room, had shaving bits, tooth paste spatter on the mirror, a used hand towel by the sink, the garbage from the previous guests. the shower and toilet room, the toilet had defecate streak on the bottom, the shower glass had soap spatter still, the floor wasn;t swept as there were some hair balls from previous stays. the bed had long hairs on the duvet still. honestly i feel like it was just an off day for that cleaner and supervisor. Maybe they intended to come back and finish but forgot to? I voiced these with the night auditor, cause I had checked in at 4, dropped my stuff off and met some friends with evening activities and actually got to my room at 12:15am. I've been on both sides so I wasn't expecting much of anything and since the night auditors are only there for the night audit. I would come back as it still felt clean aside from those listed above. the location is great walking distance to restaurants, pubs, venues and shops etc. I will make sure to inspect my room right away before I do anything that way maybe can move rooms or have housekeeping finish the clean.

4

Erin

Dec 9, 2024

·

Stayed 1 night

Our room was not clean! When we got in, there was hair left in the shower and on the bathroom floor, and the pullout bed had a dirty sock and crumbs from the last guest in it. There happened to be a housekeeper a couple of doors down so we asked her to come remake the pullout bed with new sheets. Other than the lack of cleanliness in our room, the hotel was alright. Staff were pleasant to deal with

10

Eric

Nov 10, 2025

·

Stayed 3 nights

Nice clean rooms.

10

Julie

Oct 28, 2025

·

Stayed 5 nights

The room was clean and well maintained.

8

fabio

Nov 7, 2025

·

Stayed 1 night

Spacious and clean room

4

Tarek Jareski

Oct 28, 2025

·

Stayed 5 nights

I was in Vancouver for work and decided to bring my family along. We’ve stayed at Holiday Inns before — the one in Saskatoon was great, especially because of the pool and gym — so we booked this downtown location expecting something similar. On Expedia, it clearly said the hotel had a pool, which was a big reason we chose it. When we arrived, though, there was a sign saying the pool was permanently closed. That was really disappointing, especially since it was supposed to rain all week and the pool was something the kids were looking forward to. If we had known, we would have booked somewhere else much closer to my workplace. The gym was another letdown. It’s hard to describe, but it just felt damp and humid the whole time. Not pleasant. Finally, when we opened the sofa bed in our room, the bedding was dirty with what looked like Dorito crumbs. I called the front desk and they sent someone up right away to change it, which I appreciated, but it’s not something you want to deal with after checking in. Overall, not the experience I was hoping for. We’ve had much better stays with Holiday Inn before, but I wouldn’t pick this location again.

2

Riley

Aug 17, 2025

·

Stayed 1 night

Flies in room from window left open… Hair in the shower…. Blaring music from the club below until 3 am… not the friendliest staff. For paying 600 dollars for one night I expect more:

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and recently updated, with some spacious layouts and balconies, but recurring issues include thin walls and street noise plus inconsistent A/C or heating. Occasional complaints mention poor Wi‑Fi or TV connectivity and limited lighting/storage.

Related guest reviews

8

Weiyi

Nov 9, 2025

·

Stayed 4 nights

The pros: the reasonable price, the good central city location, its good service and very clean room. The only cons: this hotel is in an old building, and it’s insulation is not good- we can clearly hear next door room people’s noises, as well as the Traffics from street.

4

Livis Gabriela

Jul 17, 2023

·

Stayed 4 nights

My family and I stayed at the Holiday Inn Vancouver Downtown hotel from July 12-16, stay which I booked and paid via Expedia. On the night of Saturday July 15th, we arrived at our room and the room temperature was 31C. We tried to see if it was that’s the A/C that was off (although we had not moved anything when we left at around 9am that day). After 15 min we called the front desk, q gentlemen came up to my room (704) and said that the A/C was struggling because it was so hot, he opened the window and advised that it would cool down in about 20-30 min. We waited and nothing it only went to 29c with A/C blowing out hot air at which point we called the front desk again and the offered to move us to a lower floor room (level 3) but it was also hot at 25C and were told it would not cool down further as the A/C wasn’t working. At about 12:30 I called the front desk again because nobody was able to sleep and the noise from the street was also horrible. I went down and at first they told me there was nothing they could do, and it was only until I became loud and threatened to camp in the lobby then magically they had 2 single rooms they could offer us with the A/C working. At about 1am my family and I moved to these new rooms, but by then after having arrived at 10pm at the hotel, 3 hrs later everybody so tired were we able to get some sleep as we had a very early AM tour next day

10

Mya

Aug 31, 2025

·

Stayed 4 nights

Pros- We were here for personal pleasure, it was super quiet, the beds were like clouds with how absolutely comfortable they were, the staff were very polite and helpful with directions as this was our first travel to Vancouver by ourselves. Very convenient location with convenience stores, restaurants and fast food all within 5 minute walks, the CF pacific mall within 10 minutes. The only cons we experienced was the wifi and the tv, we didn’t necessarily need it as we were out almost all day every day during our stay but using it for bed, our tv would static and black out in repetitive ways. As per the wifi there’s a cast option that will connect you through to your room number wifi, this connection was extraordinarily poor.

2

Shang

Apr 21, 2025

·

Stayed 3 nights

Each room door slams extremely hard. Woken up by early risers. AC was not turned on. Average room temp at 24. TV could not connect to Netflix or YouTube.

10

Jorge

Oct 26, 2024

·

Stayed 2 nights

Good location, small rooms but clean.

8

Julie

Sep 25, 2023

·

Stayed 2 nights

Our room was comfortable. Unfortunately it was quite noisy during the night as there was a nightclub close by. It’s very handy for downtown and you can walk to lots of places. Also easy to catch a bus to Granville Island which is worth a visit.

4

Lillian

Nov 24, 2025

·

Stayed 1 night

We had conjoined room and rhe neighbors were having disagreement loud enough to wake me up at almost 2 am

10

Cindy

May 26, 2024

·

Stayed 1 night

The rooms were clean and decorated nice. Unfortunately you could hear everything from the adjoining room and hallway

6

Benjamin

Jul 18, 2023

·

Stayed 1 night

The hotel looked great; however, the rooms could not get cool enough to be comfortable. Had the hotel staff bring us a box fan to help circulate air. It never got below 77 Fahrenheit in the room. The higher floors were worse as the central air couldn’t keep up.

6

KAJAL JAGDISHBHAI

Nov 24, 2025

·

Stayed 3 nights

We could hear next room guests clear noise and they were too loudly talking since late night. You need to improve room privacy sounds proof.

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Service

Staff are frequently described as friendly and helpful, with several shout-outs to front desk and restaurant teams. However, some guests experienced rude or unresponsive interactions and check-in delays, indicating inconsistent service.

Related guest reviews

10

Mark

Aug 30, 2025

·

Stayed 3 nights

Excellent stay over 3 nights. Room was cleaned daily. Staff very friendly and helpful. Would definitely book again.

10

Cody

Nov 25, 2025

·

Stayed 3 nights

Great place to stay. The room was tidy, service was excellent, great location. We’d definitely stay here again.

2

Miriam

Sep 19, 2025

·

Stayed 4 nights

The front desk was not pleasant to speak with. They were very passive aggressive, and short with their responses. It’s like they didn’t want to talk to you, but was forced to. We stayed for a week, and it was like this every time. The housekeepers, and staff outside of the front desk workers were very kind though.

10

Douglas

May 12, 2024

·

Stayed 1 night

The service at the front desk was beyond helpful with Polina especially and also Natalie. I was treated as if Polina owned the hotel and we were family. You are very lucky to have a stellar staff like Polina and Natalie. 10's across the board. Give them raises already

8

Laura

Sep 3, 2025

·

Stayed 2 nights

Overall, we had a good experience with the property. However, our check-in was very disappointing. We arrived early(noon) and did not expect our rooms to be ready. The hotel graciously held our luggage and gave us a recommendation for lunch. We we returned at 2, we checked to see if our rooms were ready. They were not and we chose to wait in the lobby with several others while the staff readied rooms. Around 2:30 a line began forming to check-in so we joined the cue. Once we reached the front of the line we we were told one of our 2 rooms was ready and we could go to that room and wait and they would call us in about a half hour for the other room. After waiting for an hour, my husband returned to the front desk and was told our room was not ready still. This was disparaging because he personally witnessed several others receiving room keys. When he told the attendant we were supposed to have been called, he looked on the computer and then got the front desk manager. She then blamed the others working the desk for not calling and had him wait another few minutes. After waiting almost 2 hours beyond when we were told we would have a room, she finally gave him a room key. We recognize they were busy, but clearly our reservation and room got lost in the shuffle.

2

Renu

Sep 6, 2025

·

Stayed 4 nights

Cancelled on us last minute for no reason and basically did not help us at all🙂 thankfully fairmont was available and they were awesome and definitely deserve our hard earned money unlike the holiday inn which was nasty. Never stay here, staff are extremely rude as well.

10

Eddy

Aug 23, 2025

·

Stayed 3 nights

The staff were excellent. Minor touches to finishes for the rooms would make it 5 stars.

10

Delma

Nov 12, 2025

·

Stayed 3 nights

I enjoyed my stay, hotel is nice and clean. The staff are friendly.

10

Juan

Jun 3, 2025

·

Stayed 1 night

I am very grateful to the management for helping me with my check-in problem with the company I purchased the accommodation from. They are very kind. Thank you.

4

Ana del

Aug 7, 2025

·

Stayed 3 nights

The Hotel's customer service is terrible. For the price you are paying, they should hire more experienced personnel to treat clients. Never again staying at any IHG group hotels.

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AI-generated summary based on recent guest reviews

Location

Central, walkable base for downtown attractions, the cruise port, and transit. Several reviewers mention visible homelessness and noise in nearby blocks, and a few felt unsafe at night.

Related guest reviews

8

Elba

Oct 5, 2025

·

Stayed 3 nights

The location was good.

10

Jill

Jun 9, 2025

·

Stayed 1 night

Such a great location. We took the Quick Shuttle from Seattle to Vancouver a day early before leaving for an Alaskan cruise. Great service. Very efficient and friendly staff. Nice room. We slept great.

10

Emily

Apr 7, 2025

·

Stayed 2 nights

Prime downtown location - walkable area, close to the skytrain canada line, lots of good options for food.

10

Lynda Tamara

Nov 15, 2025

·

Stayed 3 nights

We loved the location of this hotel. We could walk to Canada Place within 25 minutes and there were numerous restaurants and coffee shops within 5-10 minutes walk. To take an Uber or taxi was also reasonable to many other places including the airport. The hotel was lovely and the breakfast menu offered so many delicious options. Our room was a good size with 2 queen beds, a desk, and a table and chair.

6

Amy

Jun 15, 2025

·

Stayed 4 nights

Loved the hotel but hated the neighborhood. Homeless all around doing questionable things. Didn't feel safe.

8

lily

Aug 25, 2025

·

Stayed 1 night

Close to downtown area and convenient for walkability

10

sophia

Aug 7, 2025

·

Stayed 3 nights

The location is very convenient but also has many unhoused people in the area.

4

Troy

Jun 13, 2025

·

Stayed 3 nights

Hotel was ok location is horrible. Downtown Vancouver has a serious issue with drug addicts and fentanyl zombies. Every direction I traveled my wife and I encountered numerous people obviously on drugs. Multiple people standing asleep for blocks. Crazy people yelling at themselves in the street. People openly smoking meth on the sidewalk. Constant sirens. Its a really sad situation. Overwhelming smell of marijuana most everywhere we went. Very dissapointing.

10

Patrick

Aug 16, 2025

·

Stayed 3 nights

Central to many attractions

8

Kevin

May 5, 2025

·

Stayed 1 night

Perfect location in Downtown Vancouver - east access to airport via Canada Line (about a ten minute walk). Very expensive…but so was every hotel in a Saturday night in that area.

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AI-generated summary based on recent guest reviews

Dining

Breakfast and the on-site restaurant are often praised for quality, portions, and service. A few stays encountered closures or limited hours and confusion about what was included.

Related guest reviews

10

Alvis Vernon JoBlake

May 24, 2025

·

Stayed 4 nights

This Holiday Inn was great from the start. At the front desk, Julia provided great information about Vancouver attractions and food selection. Jesse’s delightful personality started our day of right during breakfast. Our family tried every breakfast menu item and they all were large portions and quite tasty. I had a room concern I addressed with the front desk that they immediately resolved. The rooms had been recently renovated and there was a heated pool. The depth did get deep quick (9ft) so smaller children might have limited swim area.it is in the middle of everything. I spent less that $10 each Uber traveling to our attractions and we walked to many of them. Great hotel!

6

Shane

Dec 7, 2025

·

Stayed 2 nights

Wasn’t to happy to find out that the pool was closed as well as the restaurant was under renovations. Nothing on the website stating this. Main reason I booked was of those 2 reasons.

10

Marcy

Aug 12, 2025

·

Stayed 1 night

Staff was friendly, the room was clean and comfy and the food in the restaurant was great.

10

Lynda Tamara

Nov 15, 2025

·

Stayed 3 nights

We loved the location of this hotel. We could walk to Canada Place within 25 minutes and there were numerous restaurants and coffee shops within 5-10 minutes walk. To take an Uber or taxi was also reasonable to many other places including the airport. The hotel was lovely and the breakfast menu offered so many delicious options. Our room was a good size with 2 queen beds, a desk, and a table and chair.

2

Mayankpreet

May 26, 2023

·

Stayed 5 nights

It Was not good experience staying at this hotel. First time seen staff not having co-ordination. Just one incident ( at check out they asked me to pay for dine in bill , it was paid at the table on that day. they were trying to charge double , I insisted more on that & it took them 25mins to figure out & I was in rush to leave at the airport. Another joke if you bought breakfast included option then be careful its just joke & its not buffet service , they will serve to breakfast & your included breakfast has only $25 value ,they don't have cereal for kids only 1 option waffles. staff is so disrectful they don't even wish you & if you ask any question they don't like it. When I complained it to manager he try to settle it by giving a free breakfast to kid for 1 day . I paid more of the TIP than free breakfast . I Can list so many things Stayed there from 19May2023-24MAy2023. So far it was horrible experience.

8

Rosemary

Aug 27, 2023

·

Stayed 5 nights

Was the perfect place to base ourselves for a quick 4 day stay in Vancouver. The staff are very helpful and responsive. The restaurant is a real gem. The food and the service there is top notch. The hotel is a bit dated but who cares unless you spend all day in the hotel? The location is great but the view from some of the rooms is a bit questionable - lanes of garbage. We really enjoyed our stay!

10

Hazel

Nov 24, 2025

·

Stayed 4 nights

Close to shopping and restaurants. Staff were friendly and helpful. Room was very hot on our first night, but we just turned off the heater and opened the window a little bit to let cool air in (although it was noisy with the window open as our room was facing the street). Good selection at the hot breakfast buffet.

10

JOHN

Jul 22, 2024

·

Stayed 1 night

Great free breakfast! Friendly staff

10

Meghan Christine

Jul 26, 2025

·

Stayed 4 nights

Lovely location, surprisingly wonderful breakfast!

10

Kenneth Dale

Aug 8, 2025

·

Stayed 5 nights

Very friendly staff, huge brekkie every morning was an excellent touch. Nice seating area outside on second floor. Hotel was very busy but little waiting to eat or get an elevator

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4 $212	5 $230	6 $251	7 $382	8 $217	9 $188	10 $198
11 $189	12 $180	13 $215	14	15 $262	16	17
18 $181	19 $221	20	21 $286	22 $225	23 $237	24 $243
25 $181	26 $173	27 $212	28 $155	29 $181	30 $186	31 $172

Su	Mo	Tu	We	Th	Fr	Sa
1 $145	2 $145	3 $145	4 $145	5 $145	6 $145	7 $145
8 $145	9 $141	10 $138	11 $145	12 $145	13 $145	14 $145
15 $145	16 $145	17 $145	18 $145	19 $145	20 $145	21 $145
22 $144	23 $145	24 $145	25 $145	26 $145	27 $145	28 $145
29 $145	30 $144

Holiday Inn & Suites Vancouver Downtown by IHG

Prices for Holiday Inn & Suites Vancouver Downtown by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Balcony

Standard Room

Standard Room, 2 Queen Beds

Suite, 1 Queen Bed

Standard Room, 1 King Bed with Sofa Bed

Standard Room, 1 Queen Bed (Minifridge)

Premium Room

Premium Room, 1 King Bed

Premium Room, 2 Queen Beds

Premium Room, 1 King Bed with Sofa Bed

Standard Room, 1 Queen Bed, Accessible (Roll-In Shower)

Standard Room, 1 Queen Bed

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds (Family)

Suite, 1 King Bed

Guest reviews of Holiday Inn & Suites Vancouver Downtown by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn & Suites Vancouver Downtown by IHG

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