Is parking available at the hotel?

Yes, free self-parking is available on-site.

What are the check-in and check-out times?

Check-in is from 4:00 PM to 10:30 PM, and check-out is at 11:00 AM. Early check-in and late check-out are available for a fee of CAD 50, subject to availability.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Vancouver, within a 10-minute drive of Port of Vancouver and Metropolis at Metrotown. It is approximately 5.5 miles from Canada Place Cruise Ship Terminal and 5.6 miles from Canada Place.

What are the hotel's policies for guests staying with children?

Children are allowed at the hotel, but specific age policies for free stays are not provided.

Cassandra Hotel in Vancouver

Average nightly price at Cassandra Hotel by month, last 12 months (USD)
Month	Average price
January	$113
February	$116
March	$137
April	$138
May	$180
June	$225
July	$188
August	$198
September	$162
October	$143
November	$126
December	$113

What guests think

At Cassandra Hotel, many guests praise exceptionally friendly, accommodating staff, while ongoing renovations and periods without a working elevator or full amenities shape much of the experience and explain some construction mess around halls and common areas.

Rooms are often described as clean, comfortable, and sometimes spacious, though the building feels old and some guests report maintenance issues like noisy air conditioning, thin windows, or inconsistent water pressure. The location is convenient to buses and SkyTrain with many nearby restaurants, but it sits outside downtown and curb appeal is modest. Expect friendly service and basics in a dated, renovating property.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Ongoing renovations are frequently noted, with construction coverings in common areas and stretches when the elevator was out of service. Parking is available, ranging from free or undercover to some levels being closed.

Related guest reviews

10

Stephen

Dec 27, 2023

·

Hotel looks dark and old from the outside but inside is clean. They are renovating some rooms and elevator is still not working yet. Handra, the front desk person, was so nice and helpful. She also gave us list of restaurants to try around the area. There are tons to restaurants in this neighborhood.

8

Danielle

Nov 17, 2024

·

Stayed 1 night

Some of the amenities are quite old and outdated, but it was very clean. Lots of parking. Not the nicest area.

2

Simon

Jul 27, 2025

·

Stayed 2 nights

Property is not how it is currently advertised. The whole building is a construction site, with plastic coverings over doors and halls. The carpet is covered with protective plastic. They are doing a major overhaul but have not advertised the fact. My room was in very poor condition - paint chipping off the wall, odd fastenings in the bathroom holding the mirror up. My window looked out onto rubbish below.

6

Bobby

Sep 2, 2024

·

Stayed 2 nights

Check in process was good and room was clean and comfortable. Some bugs did come out of the drain when we first turned the shower on though. The hotel is also under renovation so there was no pool and half the hallway was taped off. We went to ask for forks in the lobby and they tried to charge us which seemed weird to me, but other than that the stay was pleasant enough.

8

Jamie

Mar 5, 2023

·

Stayed 1 night

Below level parking not working.

10

JAMES

Jun 16, 2025

·

Stayed 1 night

Very clean room. Looked recently remodeled. Super friendly and helpful staff. Undercover parking available.

8

EDWIN

Sep 24, 2023

·

Stayed 1 night

Liked the flooring, not carpet. Staff was very accommodating and helpful. Building is being renovated and elevator is being installed. So we had to carry our luggage to the 3rd floor, which was a bit inconvenient.

6

Angus

Aug 2, 2023

·

Stayed 3 nights

two of the lamps and the alarmclock in my room didn't work, I think the breaker might have tripped. There's a bit of mess from their renovation, and their elevator is being modernized but overall it was decent place at a decent price.

10

Bruce

Mar 13, 2023

·

Stayed 1 night

Should have been posted that hotel is under renovations and that elevators not operational

10

Danny

Jul 13, 2024

·

Stayed 2 nights

It was lovely, and feee parking

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests report clean rooms, but others cite odors, drain bugs, and occasional missed bathroom cleaning; overall cleanliness feels inconsistent during renovations.

Related guest reviews

2

Hans-Henrik

Apr 14, 2024

·

Stayed 1 night

I cannot believe why Expedia even has this hotel on their site: there is a stop work order on the door for non-permitted renovations, compromised fire walls and poly-ed containment areas where PPE is required! we couldn't get the heat to work in our room where it was freezing so the clerk moved us to another room, but guess what? the toilet had NOT been flushed from the previous guest (and therefore not cleaned) either! The taps leaked, the shower could not be adjusted to get any spray, very low water pressure and stained ceilings. Do not stay here.

10

Michael

Dec 1, 2025

·

Stayed 2 nights

Handra checked us in. She was friendly and informative. She helped with unloading and taking our luggage up to our room. She was very knowledgeable about the Hotel and takes pride in her position. Our room was both spacious and clean. We will be recommending the Cassandra Hotel to both family and friends visiting Vancouver.

6

Bobby

Sep 2, 2024

·

Stayed 2 nights

Check in process was good and room was clean and comfortable. Some bugs did come out of the drain when we first turned the shower on though. The hotel is also under renovation so there was no pool and half the hallway was taped off. We went to ask for forks in the lobby and they tried to charge us which seemed weird to me, but other than that the stay was pleasant enough.

10

Kenneth

May 26, 2025

·

Stayed 2 nights

The room was very clean and comfortable, and the staff was wonderful. We were going to cancel reservations in order to be closer to the ferry terminal, but we like the staff so much that we decided just to keep our reservation here Handra helped us with directions wherever we needed to go.

10

JAMES

Jun 16, 2025

·

Stayed 1 night

Very clean room. Looked recently remodeled. Super friendly and helpful staff. Undercover parking available.

2

Yashwant

Jun 10, 2024

·

Stayed 2 nights

Plz never go to this hotel. Filthy They threat you when u cancel booking. Not child friendly. Home less people rome around in parking. Urine smell comes in parking. Just like ghost house. Very very third class hotel.

2

Hendrina

Apr 22, 2024

·

Stayed 3 nights

There was absolutely nothing nice about this place. 650.00 for 3 nights for this dump. We were asked to leave because we complained about the smell and cleanliness. The pictures on Expedia were deceptive. I will never use Expedia again. I am sure you won’t post this.

10

Jacqui

Sep 19, 2025

·

Stayed 7 nights

The staff were fantastic and very helpful, especially when we had problems with the WiFi. The room was clean and well presented. Once the refurbishment is completed I am sure the property will look absolutely fantastic.

10

Samuel

Sep 25, 2024

·

Stayed 1 night

The room was clean and spacious. The staff was also very helpful and friendly. The location made it easy to make our way downtown and around.

2

Jillian

Sep 19, 2023

·

Stayed 1 night

This is the worst hotel I have ever stayed in, The blankets and pillows smell bad and are dirty. There was an unpleasant odor in the room. There are only 2 sheets of paper in the box. I will not come back here a second time.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often comfortable and sometimes spacious, with digital code access and occasional views. However, the building is older and some guests report noise from thin windows, aging or noisy HVAC, and variable water pressure or bed quality.

Related guest reviews

6

Ulises

Apr 30, 2022

·

Stayed 1 night

El aparato que tienen como calefacción en la habitación se prende y se apaga constantemente pero hace demasiado ruido y nos despertó cada que se encendía; el colchón estaba todo doblado y se hundía demasiado en el centro; dormimos casi uno encina del otro por que nos íbamos hacia el centro de la cama por el colchón tan dañado

Translate

8

Richard

Jul 8, 2025

·

Stayed 2 nights

Great stay! Very convenient using the codes instead of keycards. Bed could have been a little softer, but was still able to sleep.

10

Michael

Dec 1, 2025

·

Stayed 2 nights

Handra checked us in. She was friendly and informative. She helped with unloading and taking our luggage up to our room. She was very knowledgeable about the Hotel and takes pride in her position. Our room was both spacious and clean. We will be recommending the Cassandra Hotel to both family and friends visiting Vancouver.

10

Jie

Dec 11, 2024

·

Stayed 2 nights

It was great because we had a great view ow Canada

8

Curtis

Jun 21, 2025

·

Stayed 1 night

Great stay overall. Room was nice, front desk lady was fantastic. I like the digital code for the room. Good for a lower quality hotel. Bed was comfy. Place is just older

10

Craig

Jul 17, 2025

·

Stayed 1 night

Beautiful rooms, comfortable beds and first hotel I stayed at where the access codes to the rooms and hotel after hours is texted on your phone instead of a physical key card

4

John

Jul 29, 2024

·

Stayed 1 night

Would not allow us to just put our bags in the room 1 1/2 early without paying a fee. Very noisy a/c. Very little bathroom supplies; tiny bath towels; poor bed linens.

10

Jane

May 13, 2023

·

Stayed 7 nights

I had room 318 with a spectacular mountain view. Able to walk to T&T or Safeway supermarkets and SkyTrain at Joyce Station. Near bus stop to Metropolis Mall. Handra on reception gave a warm welcome and friendly and helpful. Room was large and bed was comfy.

10

Jacqui

Sep 19, 2025

·

Stayed 7 nights

The staff were fantastic and very helpful, especially when we had problems with the WiFi. The room was clean and well presented. Once the refurbishment is completed I am sure the property will look absolutely fantastic.

6

Srihari

Jul 9, 2024

·

Stayed 1 night

The people at the front desk will call you ahead of time to inquire about your arrival time. I think the desk is only open a few hours per day. The hotel needs a lot of work and they are in the process of renovating the rooms. The rooms are clean. You can hear the road noise as the windows are thin. Close to everything. So overall was happy.

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, accommodating, and proactive—many highlight staff (including Handra) for helpful check-in and support. Some travelers faced challenges with limited desk hours, strict credit-card deposit policies, or difficulty checking in late.

Related guest reviews

10

Michael

Dec 1, 2025

·

Stayed 2 nights

Handra checked us in. She was friendly and informative. She helped with unloading and taking our luggage up to our room. She was very knowledgeable about the Hotel and takes pride in her position. Our room was both spacious and clean. We will be recommending the Cassandra Hotel to both family and friends visiting Vancouver.

10

Nadine

Sep 1, 2024

·

Stayed 1 night

We had an absolutely outstanding stay here. The staff go above and beyond to make sure you have anything you need. Their security practices go above and beyond.

10

Daniel

Aug 15, 2025

·

Stayed 1 night

Handra was absolutely an amazing host and front desk receptionist. She was so friendly and welcoming and showed us everything we needed to know. She even gave us recommendations for local restaurants. The room was so clean and comfortable. Highly recommend this place and we hope to come back!

4

Richard

Aug 24, 2023

·

Stayed 1 night

The front desk closed at 10:30 and unfortunately our flight was delayed so we couldn’t get there before it closed. We had communication with them how to access the codes for getting in the lobby and our room. Sure was glad the codes worked! The elevator was non functioning so we had to carry all our luggage up three flights. Bed mattress was way past its useful time. Uncomfortable pillows also! Was very happy to leave in the morning, will NOT repeat at this hotel. Had seen such great reviews on this hotel…clearly were written by people that weren’t guests.

10

Gretchen

Jun 29, 2023

·

Stayed 2 nights

We had the best experience in this hotel. The front desk staff were both nice. Handra was very accomodating and helpful. They even gave us wine on our last night. The room was clean. Best bang for the buck! Highly recommend. Will stay here again.

10

Declan

Sep 16, 2025

·

Stayed 1 night

We enjoyed our stay and the staff were very friendly and helpful.

2

Brandon

Jul 12, 2025

·

Stayed 1 night

BE ADVISED DO NOT BOOK THIS HOTEL. They are scammers I booked & paid for a room through Expedia & when i got there to check in they said my visa card wouldn't work for their refundable damage deposit. They refused to even run my card & kept insisting i give them a different credit card. They told me that even though I paid for the room they wouldn't give it to me until I gave them a different credit card. So I left & wasn't able to get refunded for my room that I didn't even step foot in. The place looked pretty rundown anyways & I was only going to stay there because of the cheap price, lesson learned.

10

Linda

Feb 23, 2024

·

Stayed 1 night

Service at front desk was friendly and helpful

2

Brian

Aug 12, 2023

·

Stayed 1 night

The hotel was terrible - we travel from Yukon Territories. Through Expedia paid for out hotel and got to the hotel and it was closed no staff around and noticed a email ( had no phone service to let them know we where out of town ( even Expedia ( viral agent ) got to Vancouver - and couldn’t check called their number many times and had no choice but to sleep in our vehicle now we lost $496.00 no refund and Cassandra hotel never even called us back tried getting a hold of Expedia only viral agent worst holiday ever and will never use This travel again

2

Rick

Dec 11, 2024

·

Stayed 1 night

They didn’t let me check in because I don’t have my credit card on me

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AI-generated summary based on recent guest reviews

Location

Convenient for transit with buses and SkyTrain a short walk, and surrounded by many restaurants. It sits outside downtown with modest street appeal, and a few note the area isn’t the nicest.

Related guest reviews

10

Stephen

Dec 27, 2023

·

Hotel looks dark and old from the outside but inside is clean. They are renovating some rooms and elevator is still not working yet. Handra, the front desk person, was so nice and helpful. She also gave us list of restaurants to try around the area. There are tons to restaurants in this neighborhood.

8

Danielle

Nov 17, 2024

·

Stayed 1 night

Some of the amenities are quite old and outdated, but it was very clean. Lots of parking. Not the nicest area.

10

Natalie

Sep 28, 2024

·

Stayed 1 night

The staff go out of their way to make sure you’re comfortable. 10 min walk to the Skytrain & very safe neighborhood.

10

Lida

Sep 26, 2023

·

Stayed 1 night

I really enjoyed my stay here at the Cassandra hotel. I had some issues with my credit card, but the staff was very nice, helpful and accommodating. Although you can tell that the building is old everything and the room itself was very clean and comfortable. There are some renovations and repairs going on, but they weren't disturbing in any way. It was also pretty easy to get to the skytrain or bus station for public transportation, only a few minutes walk. Overall I'm very happy and would saty here again ☺️

10

Werasingum

May 13, 2025

·

Stayed 3 nights

Very competitively priced hotel with friendly staff. Very convenient location for various types of meals & transportation.

10

David

Aug 12, 2024

·

Stayed 1 night

The room was exactly what we were looking for. Quiet, cheap and a close walk to the metro station with some great food options close. I would definitely stay here again.

8

Elizabeth

Aug 30, 2023

·

This hotel is an unassuming gem. The staff is amazing! I witnessed many kindnesses and saw how they handled some difficult patrons. Handra is so great and showed us around. The construction is on goung, but renovations are needed in spots. The staff was so lovely and invested in our comfort. The location is a bit outside the downtown, but the Sky Train is close and cheap. The neighborhood is busy, but the area is safe, clean, and fulled with retaurants of all varieties. The Philippine restaurant up the road is lined up at all hours (delicious too!). This stay was fantastic!!!

4

Robert

Aug 16, 2025

·

Stayed 1 night

Way over-priced. Hotel was taking advantage of Air Canada strile and raised rates exorbitantly. This is a one-star hotel, in an out-of-the way location.

10

Norah

May 14, 2024

·

Stayed 4 nights

We had an enjoyable stay. The staff are friendly and very helpful. We were lucky to have a room with views of the city and mountains. The hotel is located on a main road with easy access to buses and the sky train. There's also a selection of eating places nearby.

10

Marisela

Jul 26, 2024

·

Stayed 1 night

Its close to many restaurants, especially Asian cuisine. Staff, Handra, very helpful.

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AI-generated summary based on recent guest reviews

Dining

On-site options are minimal: some mention no breakfast or only light morning treats like coffee, cookies, or fruit punch. Most dining relies on numerous nearby restaurants.

Related guest reviews

10

Stephen

Dec 27, 2023

·

Hotel looks dark and old from the outside but inside is clean. They are renovating some rooms and elevator is still not working yet. Handra, the front desk person, was so nice and helpful. She also gave us list of restaurants to try around the area. There are tons to restaurants in this neighborhood.

10

Art

May 16, 2024

·

Stayed 1 night

Location near restaurants. Staff very accommodating and helpful. Would come again. Pricepoint and value very good compared to major chains in area.

8

Colin

May 7, 2023

·

Stayed 1 night

I felt that Handra and Shamalee were both kind and attentive and are excellent staff. I however found the outside of the hotel shabby and the inside in some sort of transition renovation and smelled of paint and fumes. My bedroom smelled of paint fumes and some other chemicals. I would also get your elevator in working order . While I enjoy exercise going up and down three flights of stairs 20 - 30 times in a day excessive. The lack of a restaurant also hurts the hotel fortunately there are a ton of unique restaurant experiences nearby. I don’t feel I got my monies worth for what I payed and I have paid far less for executive class hotels.

10

Werasingum

May 13, 2025

·

Stayed 3 nights

Very competitively priced hotel with friendly staff. Very convenient location for various types of meals & transportation.

8

Ana

Aug 25, 2024

·

Stayed 1 night

Nice staff, free cookies & fruit punch

8

Cheung

Aug 20, 2024

·

Stayed 2 nights

The front desk staffs are very nice and helpful. She guided us to the room and explained clearly about the hotel. Although it’s not included breakfast, but there are free coffee, fruits and cookies treats in the morning. Outlook of the hotel building is old but inside the room is quite new and clean.

10

David

Aug 12, 2024

·

Stayed 1 night

The room was exactly what we were looking for. Quiet, cheap and a close walk to the metro station with some great food options close. I would definitely stay here again.

6

Dale

Sep 24, 2024

·

Stayed 2 nights

Limited Breakfast

10

Norah

May 14, 2024

·

Stayed 4 nights

We had an enjoyable stay. The staff are friendly and very helpful. We were lucky to have a room with views of the city and mountains. The hotel is located on a main road with easy access to buses and the sky train. There's also a selection of eating places nearby.

10

Marisela

Jul 26, 2024

·

Stayed 1 night

Its close to many restaurants, especially Asian cuisine. Staff, Handra, very helpful.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6 $220	7 $203	8 $198	9 $148	10 $166
11 $131	12 $131	13 $131	14 $136	15 $136	16 $171	17 $172
18 $131	19 $135	20 $133	21 $138	22 $144	23 $161	24 $153
25 $134	26 $136	27 $135	28 $135	29 $145	30 $159	31 $149

Su	Mo	Tu	We	Th	Fr	Sa
1 $128	2 $126	3 $130	4 $133	5 $130	6 $136	7 $130
8 $123	9 $124	10 $126	11 $128	12 $124	13 $134	14 $135
15 $133	16 $126	17 $127	18 $127	19 $127	20 $135	21 $133
22 $129	23 $129	24 $126	25 $130	26 $127	27 $136	28 $137
29 $130	30 $129

Cassandra Hotel

Prices for Cassandra Hotel

Monthly average prices

About this property

Location

Room options

Superior Room, 2 Queen Beds

Superior Room, 2 Double Beds

Superior Room, 1 Queen Bed

Luxury Room, 1 King Bed

Guest reviews of Cassandra Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Cassandra Hotel

Prices for upcoming dates