Is parking available at the property?

Yes, free self-parking is available on-site. However, parking is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily.

Does the property allow pets?

Yes, the property allows pets in specific rooms only, with a maximum pet fee of CAD 25 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in time is at 14:00 and check-out time is at 11:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the property offer for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about accessible rooms and bathrooms are not provided.

What is the property's location in relation to key landmarks?

The property is located in Ottawa's Gloucester area, within a 5-minute drive of the University of Ottawa and Rideau Canal. It is approximately 3 miles from the Canada Aviation and Space Museum and Rogers Centre Ottawa.

What are the policies for guests staying with children?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies for additional guests, including extra beds or cribs?

The property offers rollaway beds for a fee of CAD 10 per night. Advance request or confirmation is required for rollaway beds.

Comfort Inn Ottawa East - Comfortable Stays

Average nightly price at Comfort Inn Ottawa East by month, last 12 months (USD)
Month	Average price
January	$110
February	$116
March	$123
April	$134
May	$142
June	$148
July	$135
August	$136
September	$143
October	$130
November	$124
December	$108

What guests think

At Comfort Inn, travelers frequently note clean, comfortable rooms and friendly service at a convenient location near Highway 417 and St. Laurent Mall, while several reviews also mention dated spaces and occasional maintenance or access issues like no elevator.

Cleanliness feedback ranges from very clean rooms to reports of odors, mold, pests, and missed housekeeping on multi night stays. Breakfast is widely available with hot options and waffles, though some found items cold or frozen and the room crowded, and a few noted noise from nearby roads or other guests. Expect a basic, budget friendly stay with easy highway access.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic with no elevator mentioned repeatedly; ground floor patio doors and on site parking are convenient, and pet friendly rooms are available. Some reviews note door or access issues and occasional parking limitations.

Related guest reviews

4

Zhenghao

Sep 27, 2024

·

Stayed 1 night

No elevator in the hotel

10

Shafik

Aug 14, 2024

·

Stayed 1 night

Away from the city, quiet... no elevator though!

6

Mbuyi Muteba

Aug 12, 2025

·

Stayed 1 night

No elevator

6

Eman

Dec 16, 2024

·

Stayed 3 nights

Decent hotel. We would have preferred a first floor room as there is no elevator available and we were not aware of that when booking. So we had to carry our luggage up two flights of stairs that were not totally safe especially with being wet due to the snow. Add to this, we had just arrived from a 5 hour road trip in the middle of a snow storm, and the front desk staff asked me to park my car somewhere else but she didn’t specify where exactly. Other than that, the staff in later days were friendly. Breakfast was fine. One more thing to mention that for two nights, at least a group of 4-5 guests stayed out in the hallway outside our room chatting for at least an hour and they were loud. Not sure if I would stay there again.

8

Giuseppina

Mar 11, 2024

·

Stayed 2 nights

What i like is when you are on 1st floor you have acces to your car parking is accessible by your patio door easy to load. Variety for breakfast and staff vety friendly.

8

kohl

Mar 11, 2025

·

Stayed 4 nights

Needs better parking

8

Lynn Marie

Oct 26, 2025

·

Stayed 1 night

Plenty of parking. The room was clean as was the bathroom, though it was small. The mattress was extremely comfortable and I loved the pillows. This location is close to the highway; it made leaving early easy. Perfect for an overnight stay.

10

Dan

Apr 24, 2025

·

Stayed 2 nights

Clean rooms and comfy beds. Staff were great. Breakfast not bad. Dog friendly rooms no carpet and patio door access. Perhaps a wee bit better quality toilet paper wouldn’t hurt but that’s my only concern.

10

Ronald

Jul 7, 2024

·

Stayed 1 night

The only issue was the side door not working.

10

Richard

Aug 14, 2025

·

Stayed 2 nights

Had a great 2 night stay at this location. All good, staff friendly, unit was clean and comfortable. Located next to St. Laurent shopping center so access to anything you might need is just a short walk away. Also located just off of the 417 so easy to get anywhere by car. Also located to the nearby Ottawa LRT station.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many guests found rooms very clean, while others reported odors, mold, pests, and missed or cursory housekeeping.

Related guest reviews

10

ann

Oct 6, 2025

·

Stayed 5 nights

The rooms were very clean

6

Jewell

Mar 24, 2024

·

Stayed 2 nights

Mold in shower, not enough lighting in rooms. Bed was broke in first room had to change rooms

8

Isabel

Oct 8, 2025

·

Stayed 1 night

Excellent chambre, Excellent service, par co tre le senteur de parfum de produit de ménage était exagéré et en sous du lit c'était trop sale, il y avait même un bas que ne nous appartient pas. En résumé, c'était bien pour le prix.

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10

Joel

Nov 19, 2025

·

Stayed 1 night

Clean room

4

Pierre-Paul

Aug 6, 2023

·

Stayed 1 night

Floor was dirty in room (cheetos and soda caps everywhere on the floor), bathroom smelled like someone took a poop in it all the time. Fridge was not working... would not recommend

10

Carter

Jun 3, 2024

·

Stayed 4 nights

I was really happy with how my room was really clean, and maintained everyday. The staff was also very attentive and friendly. I will be back in the future :D

6

Toni

Nov 3, 2025

·

Stayed 2 nights

Mold smell in the bathroom. The fan doesn't exhaust and moisture lingers in the bathroom. Makes sense with the mold smell. A bit dated and could use some upkeep. Otherwise, staff were nice and the location was quiet and conveniently near a mall.

2

patricia

Sep 30, 2025

·

Stayed 4 nights

We stayed 4 nts. Room was not cleaned until day 3.Apparently if you have DND sign on door at 8am,housekeeping does not put you on list to clean room. Nobody knew of this policy as its not made aware to you. Floors in rooms are NOT washed often apparently. White socks filthy after 1st hour in room! Bring slippers. Parking lot is cleaner! Check in staff were great though as were b'fast bar staff!!

4

Guillermo

Dec 30, 2024

·

Stayed 1 night

I recently stayed at this hotel and had a mostly a good experience. The room was clean and in good condition, the service staff were very friendly and accommodating, and the breakfast was very good with a variety of options. However, I was disappointed to find a cockroach in the toilet, which was quite unsettling. While the room itself was clean, this issue needs to be addressed to ensure a better experience for future guests. I hope the management takes steps to resolve this.

10

Chantal Di

Dec 24, 2024

·

Stayed 1 night

Very clean rooms. Very modern. Good breakfast.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable with well liked beds and pillows, though decor and fixtures feel dated in places and some bathrooms are small. Noise from nearby roads or other guests can carry into rooms.

Related guest reviews

6

Tom

Jun 28, 2025

·

Stayed 1 night

Convenient location, friendly staff. The photographer deserves an award; the place is considerably smaller and less attractive than ads would indicate. The building is oddly located and is in the back forty, at the end of an industrial road. Efforts were made for cleanliness, but the age really shows everywhere. The room itself was clean but felt like a thin lipstick over worn fixtures. Mattresses squeaked. On the plus side: very convenient luggage loading/unloading, via your own patio door to the parking lot.

10

Jewel

Jun 25, 2023

·

Stayed 2 nights

Nice upgrade.nice people working there. Clean. Next to major highway and subway so alot of noise.

8

Elaine

Jun 8, 2025

·

Stayed 2 nights

Hotel felt and looked a little worn down but otherwise a comfortable stay. Breakfast was very good. Hot and cold items. Room was very clean but a little dated. Bed super comfy and lots of pillows.

10

Jenn

Aug 17, 2025

·

Stayed 2 nights

Affordable and a perfect location for my stay. Very easy to access all the things I wanted to see. great parking, quiet, excellent, comfortable bed and upgraded bathroom!

10

Juanie

Jun 26, 2023

·

Stayed 3 nights

Nice beds and pillows

6

David

Jan 30, 2025

·

Stayed 2 nights

Nothing bad, but nothing exceptional either. Doors to hall allow all noises into the room. The carpet in the halls are run down. Breakfast was fine. Egg/cheese omelette, bacon were fine. Potato wedges were mushy. Otherwise, it was clean and decent location to the O-Train transit system and the really nice St. Laurent mall.

8

Lynn Marie

Oct 26, 2025

·

Stayed 1 night

Plenty of parking. The room was clean as was the bathroom, though it was small. The mattress was extremely comfortable and I loved the pillows. This location is close to the highway; it made leaving early easy. Perfect for an overnight stay.

8

Grace

Feb 9, 2025

·

Stayed 1 night

Property was standard. Other young adult guests were disruptive and loud during the night and caused commotion.

6

Luis

Jul 5, 2024

·

Stayed 1 night

Old facilities, and the room had a cigarette smell. Bathroom small. Very good breakfast.

10

Sameh

Sep 29, 2024

·

Stayed 1 night

It’s nice decent hotel , I like that fact that it has lot of USB for the room

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AI-generated summary based on recent guest reviews

Service

Many guests found staff friendly and helpful at check in and during breakfast, with occasional above and beyond gestures. However, several report slow or unresponsive front desk service, long check in times, policy confusion, and poor after hours access.

Related guest reviews

6

Bethany

May 31, 2025

·

Stayed 1 night

Just slow/unorganized check in. 30 mins approx to check in

2

Emily

Jan 26, 2025

·

Stayed 1 night

Check in staff were fighting and we waited almost 30min to be checked in. Although no one else was in the lobby

6

Deanna

Jun 22, 2025

·

Stayed 7 nights

Weearrived early Sunday morning tired after travelling all day. The Receptionist was extremely helpful and directed us to a restaurant open 24 hours on Saturday that was in walking distance. GREAT!

10

Debbie

Aug 3, 2025

·

Stayed 1 night

Even though our room wasn't ready,the man at the front desk able to get us,a room on tbe 1st floor as my friend has a bad hip and wouldn't have been able to walk up the stairs. It was greatly appreciated that he went the extra mile for us. Breakfast was great also.

10

Kathy

Jan 28, 2024

·

Stayed 1 night

Service at the front desk was wonderful

2

Nader

Mar 30, 2025

·

Stayed 2 nights

On first day of my stay , I came back to the hotel around 2 am in a heavy snowy day and the front door was completely closed and the card was not working to access . There was no staff at the front disk . I spent 15 minutes in the snow freezing . And after 15 minutes the guy came and he opened the door and he said I closed it completely because I don’t know who is coming from outside which doesn’t make sense because each gust has a card can be used to access instead shutting the door completely and leaving people in middle of snow storm . It was a horrible experience.

10

Cheryl

Sep 2, 2025

·

Stayed 1 night

Front desk staff very friendly and helpful.

6

Ali

Jan 28, 2026

·

Stayed 3 nights

Considering the hotel pricing, the overall quality met expectations. That said, the experience could have been improved if the blankets and pillow covers had been freshly washed before the room was handed over to the guest. One noticeable concern, especially when compared with similar hotels visited in the past, was the lack of a welcoming attitude at the reception. While there was no disrespect, the visible dissatisfaction and limited warmth in their expressions left a less positive first impression. A stronger focus on hospitality and guest engagement at the front desk would greatly enhance the overall customer experience.

2

Manjeet

Jun 22, 2024

·

Stayed 1 night

Worst customer service I have paid like 250 bucks and they said they don’t provide water in the room .. no answer for room service either and when answered after 30 minutes, reply was oh i am the only person at front checking in people .. so what this is not my problem.. atleast answer the damn call.. i am going to give 0 star if possible.

4

Haren

Sep 30, 2024

·

Stayed 1 night

Check in time is more than one hour and receptionist work too slow. Not happy with their services.

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Location

Convenient for drivers with quick access to Highway 417, St. Laurent Mall, and transit, and many found it quiet enough for sleep. A number of reviews describe the surrounding area as industrial or run down and not very walkable.

Related guest reviews

10

Chantal

Jun 28, 2024

·

Stayed 1 night

I had made an error in my booking, they corrected it, making arrangements on the spot -- I really appreciated the extra effort and kindness. It's a nice hotel - right beside lonestar and the mall - right off the highway - 10min from downtown -- i'd recommend

4

Kutumbuka

Jul 5, 2025

·

Stayed 1 night

I had a terrible experience. The area where the "hotel" is situated is poorly developed. That area looks like an abandoned war zone with poor road condition. The stuff were SO SLOW ,it took them about 30 minutes to get me checked in. The room is smelly . The carpet is the room was dirty . There was ONLY 1 electric plug-in between the 2 beds. My partner had to charge her in the bathroom. I WOULDN'T RECOMMEND THIS "hotel"

8

Ruel

Jun 24, 2025

·

Stayed 2 nights

Quiet, closed to mall.

8

Danny

Nov 12, 2024

·

Stayed 2 nights

The area is dilapidated and lonely and gives one an unsafe feeling

8

Laura

Sep 14, 2025

·

Stayed 2 nights

Easy walk to shopping, close to U Ottawa

8

Lynn Marie

Oct 26, 2025

·

Stayed 1 night

Plenty of parking. The room was clean as was the bathroom, though it was small. The mattress was extremely comfortable and I loved the pillows. This location is close to the highway; it made leaving early easy. Perfect for an overnight stay.

2

Alyssa

Nov 17, 2024

·

Stayed 1 night

Wouldn’t recommend. Felt very unsafe. We checked and in right back out.

8

Christian

Jun 28, 2024

·

Stayed 2 nights

Very convenient location next to the St-Laurent shopping centre and the O-Train station

10

Richard

Aug 14, 2025

·

Stayed 2 nights

Had a great 2 night stay at this location. All good, staff friendly, unit was clean and comfortable. Located next to St. Laurent shopping center so access to anything you might need is just a short walk away. Also located just off of the 417 so easy to get anywhere by car. Also located to the nearby Ottawa LRT station.

8

Louise

Oct 11, 2025

·

Stayed 3 nights

Great for the price, breakfast very good, relatively easy access to downtown area.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised for variety, waffles, and value. Others reported inconsistent quality, cold or undercooked items, tight hours, and a crowded dining area.

Related guest reviews

6

William

Apr 1, 2024

·

Stayed 5 nights

Staff and cleaning staff worked well with what they had but, the breakfast really needs work as does the layout of the space. Too many larger tables instead of smaller two seat tables. Many times there would be one person sitting at a table of four or six. The food really needs better prep, sausage appeared under cooked and eggs were in water.

8

Kay

Apr 8, 2024

·

Stayed 2 nights

Breakfast really is cut short by 30 mins Cleaner starts taking stuff away way before breakfast is over 6 out 10

2

David

May 11, 2025

·

Stayed 1 night

Disappointing check in. Just one person on front desk for check in. Queue of six parties waiting to check in. Hallways cluttered with housekeeping carts during our entire stay. Breakfast was miserable. Will book elsewhere when next in Ottawa.

8

Mary

Oct 5, 2025

·

Stayed 1 night

The breakfast was good - eggs, bacon, yogurt, waffle too if you like that kind of thing. Conveniently located close to the highway for easy access to carry on our journey.

8

Maisam

Nov 24, 2024

·

Stayed 1 night

The property doesn’t look nice from outside but very clean and comfortable rooms and super comfy bed. However, this is ridiculous that they are serving breakfast from 6-9 only and there is no water bottles inside the rooms which is so cheap.

10

Tobin

Aug 24, 2025

·

Stayed 2 nights

It was a great stay! Loves the room and the breakfast.

8

Danny

May 4, 2025

·

Stayed 2 nights

Good breakfast

2

Malia

Jun 1, 2025

·

Stayed 1 night

I reserved my room two months ago to drive 3.5 hrs and get there for them to tell me they gave our room to someone else. Instead of two queen beds for 4 guests, we ended up with a king and a pull out sofa. It took over a half an hour to figure out this mess with two tired children. The only thing they could do was give us $30 off. The complimentary breakfast was absolutely terrible. The waffle mix was sour, they brought the potatoes and Mystery meat out of the fridge and put them in the warmers, the cheese omelets were frozen in the middle. Needless to say we left hungry. Do not recommend if you expect more.

10

Kathleen

Mar 2, 2025

·

Stayed 1 night

Very happy with my stay. Comfy beds and wanderful breakfast.

10

Seyed Emadeddin

Sep 8, 2024

·

Stayed 1 night

Breakfast was very good

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4 $136	5 $187	6 $197	7	8 $175	9 $172	10 $172
11 $155	12 $156	13 $181	14 $183	15 $182	16 $172	17 $172
18 $161	19 $176	20 $176	21 $176	22 $176	23 $181	24 $189
25 $148	26 $167	27 $174	28 $174	29 $167	30 $162	31 $142

Su	Mo	Tu	We	Th	Fr	Sa
1 $161	2 $150	3 $151	4 $152	5 $174	6 $189	7 $189
8 $162	9 $140	10 $148	11 $147	12 $156	13 $144	14 $152
15 $134	16 $150	17 $161	18 $163	19 $159	20 $179	21 $170
22 $159	23 $168	24 $174	25 $158	26 $167	27 $173	28 $164
29 $135	30 $141

Comfort Inn Ottawa East

Prices for Comfort Inn Ottawa East

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, 1St Floor

Room, 1 King Bed with Sofa Bed, 1St Floor

Standard Room, 2 Double Beds (Upper Floor, Stair Access Only)

Room, 2 Queen Beds

Room, 1 King Bed with Sofa Bed, 2Nd Floor

Guest reviews of Comfort Inn Ottawa East

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Inn Ottawa East

Prices for upcoming dates