Candlewood Suites - Asheville Downtown by IHG
$155
/ night
Avg. for October
Prices for Candlewood Suites - Asheville Downtown by IHG
Select dates to see prices and availability
$155
/ night
Avg. for October
Monthly average prices
Nightly prices at Candlewood Suites - Asheville Downtown by IHG average $98 in January, the cheapest month, and $158 in September, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $98 |
| February | $111 |
| March | $112 |
| April | $120 |
| May | $132 |
| June | $113 |
| July | $112 |
| August | $103 |
| September | $158 |
| October | $155 |
| November | $128 |
| December | $109 |
J
F
M
A
M
J
J
A
S
Oct · $155
O
N
D
Most expensive: September (~$158)
Cheapest: January (~$98)
About this property
Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, a television in a common area, and barbecue grills.
Amenities
Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, a television in a common area, and barbecue grills.
Business amenities
Featured amenities include a 24-hour business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Dining
Grab a bite from the snack bar/deli serving guests of Candlewood Suites Asheville Downtown by IHG. Quench your thirst with your favorite drink at the bar/lounge.
Rooms
Make yourself at home in one of the 103 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature hair dryers and bathrobes. Conveniences include phones, as well as desks and irons/ironing boards.
Location
With a stay at Candlewood Suites Asheville Downtown by IHG, you'll be centrally located in Asheville, within a 5-minute drive of The Orange Peel and Harrah's Cherokee Center - Asheville. This hotel is 5.7 mi (9.2 km) from Biltmore Estate and 8.8 mi (14.2 km) from Pisgah National Forest.
What's nearby
Innsbruck Mall(0.1 miles)
Buncombe County Courthouse(1.1 miles)
Pack Square(1.2 miles)
Asheville City Hall(1.2 miles)
Asheville Mall(1.2 miles)
Asheville Community Theatre(1.3 miles)
Diana Wortham Theatre(1.3 miles)
Thomas Wolfe Memorial(1.3 miles)
Pack Place Education Arts and Science Center(1.3 miles)
Colburn Earth Science Museum(1.3 miles)
YMI Cultural Center(1.3 miles)
Vance Monument(1.3 miles)
Asheville Art Museum(1.3 miles)
Fine Arts Theatre(1.4 miles)
Asheville Masonic Temple(1.4 miles)
The preferred airport for Candlewood Suites Asheville Downtown by IHG is Asheville Regional Airport (AVL)(14.3 miles)
Parking
Swimming pool
Non-Smoking Rooms
Business Center
Housekeeping
Banquet Facilities
Location
49 Tunnel Road, Asheville, North Carolina, United States of America
Innsbruck Mall (0.1 miles)
Buncombe County Courthouse (1.1 miles)
Pack Square (1.2 miles)
Asheville City Hall (1.2 miles)
Asheville Mall (1.2 miles)
Asheville Community Theatre (1.3 miles)
Room options
7
Suite, 1 Bedroom, Mountain View
1 King Bed
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
4
Studio Suite, 2 Queen Beds, Mountain View
2 Queen Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
4
Studio Suite
1 King Bed
2 Queen Beds
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
4
Premium Studio Suite, 2 Queen Beds
2 Queen Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
8
Suite, 1 Bedroom
1 King Bed
2 Queen Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
4
Studio Suite, 1 King Bed, Mountain View
1 King Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
4
Studio Suite, 1 King Bed
1 King Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of Candlewood Suites - Asheville Downtown by IHG
8.7
Fabulous
Based on 737 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Candlewood Suites - Asheville Downtown by IHG, guests highlight spacious, clean suites with in-room kitchens and convenient access to downtown by car, alongside useful amenities like an indoor pool, hot tub, free laundry, a gym, and a rooftop deck.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
At Candlewood Suites - Asheville Downtown by IHG, guests highlight spacious, clean suites with in-room kitchens and convenient access to downtown by car, alongside useful amenities like an indoor pool, hot tub, free laundry, a gym, and a rooftop deck.
Many praise the friendly staff and value, though feedback on service is mixed, with occasional rudeness, slow problem resolution, and confusion around fees. Noise from adjacent rooms and hallways is a recurring complaint, while some report infrequent housekeeping and occasional issues like odors or pests. The location is convenient to restaurants and a grocery store and is a short drive to downtown, but several note it is not truly downtown and the immediate area can feel less appealing. Overall, it suits travelers seeking apartment-style space and value rather than a full-service, downtown hotel experience.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
Indoor pool and hot tub, a gym, free self-service laundry, and a rooftop deck are frequently praised. The rooftop bar or seating is sometimes closed or sparsely equipped, and outdoor grills are available.
Related guest reviews
10
Candace
Oct 20, 2025
·
Stayed 2 nights
Entry and rooms were extremely comfortable. They offer free laundry and have a gym and pool on-site. When I return to Asheville I will definitely be staying here again.
Entry and rooms were extremely comfortable. They offer free laundry and have a gym and pool on-site. When I return to Asheville I will definitely be staying here again.
10
Miranda
Sep 16, 2024
·
Stayed 1 night
I really liked the Candlewood Suites in Asheville! The rooftop sitting areas and bar were a nice feature. The employees at the front desk were very friendly and helpful. Very clean hotel and very convenient to downtown areas.
I really liked the Candlewood Suites in Asheville! The rooftop sitting areas and bar were a nice feature. The employees at the front desk were very friendly and helpful. Very clean hotel and very convenient to downtown areas.
4
Donna
Sep 1, 2024
·
Stayed 2 nights
Bug in shower. Rooftop bar was a joke. No furniture. No lights.
Bug in shower. Rooftop bar was a joke. No furniture. No lights.
10
Aidan
Jun 12, 2025
·
Stayed 1 night
I was visiting Asheville for the Snot Otters game last Friday and wanted somewheres close to downtown, without breaking the bank. Candlewood Suites accomplished that goal perfectly! My bed was comfy and my suite was cozy, but big. I loved the rooftop bar – though it was closed when I went up, I was able to bring my own beverage and FaceTime my family. The pool, hot tub and coffee were the perfect cap next morning. I love how the TV had an HDMI hookup for my game console! I stayed here once before when the hotel first opened in 2021, this time was even better. Ingles next door is clutch. If I ever come on a solo trip to Asheville, I’ll definitely give your hotel a look!
I was visiting Asheville for the Snot Otters game last Friday and wanted somewheres close to downtown, without breaking the bank. Candlewood Suites accomplished that goal perfectly! My bed was comfy and my suite was cozy, but big. I loved the rooftop bar – though it was closed when I went up, I was able to bring my own beverage and FaceTime my family. The pool, hot tub and coffee were the perfect cap next morning. I love how the TV had an HDMI hookup for my game console! I stayed here once before when the hotel first opened in 2021, this time was even better. Ingles next door is clutch. If I ever come on a solo trip to Asheville, I’ll definitely give your hotel a look!
8
Michael
Nov 13, 2025
·
Stayed 1 night
The room was clean and staff was nice and gym was great and decorated awesome the indoor pool Hottub was great addition great locations to all outback right across street which was great location and bar only negative is the rooms were very dark and there was a big gap up underneath door going out of room which I didn’t like
The room was clean and staff was nice and gym was great and decorated awesome the indoor pool Hottub was great addition great locations to all outback right across street which was great location and bar only negative is the rooms were very dark and there was a big gap up underneath door going out of room which I didn’t like
10
Nicole
Jul 18, 2023
·
Stayed 1 night
This hotel really impressed us! The room had a full kitchen (in a tiny space!) including full fridge, tile floor (nice for coming and going from the pool), quality toiletries in the shower, great cable selection, comfy beds, and lots of little touches like easy access outlets and a lounge chair with a tv tray. The hotel itself is dog friendly with a small run on the side, outdoor grill and chill space, rooftop hangout, well stocked gym, and a lobby commissary. The pool and hot tub were clean and well-maintained. It is super close to Asheville downtown with several restaurant options in walking distance as well as a grocery store and gas station. All that, and the price was great. I will highly recommend this hotel to any friends coming to town.
This hotel really impressed us! The room had a full kitchen (in a tiny space!) including full fridge, tile floor (nice for coming and going from the pool), quality toiletries in the shower, great cable selection, comfy beds, and lots of little touches like easy access outlets and a lounge chair with a tv tray. The hotel itself is dog friendly with a small run on the side, outdoor grill and chill space, rooftop hangout, well stocked gym, and a lobby commissary. The pool and hot tub were clean and well-maintained. It is super close to Asheville downtown with several restaurant options in walking distance as well as a grocery store and gas station. All that, and the price was great. I will highly recommend this hotel to any friends coming to town.
10
Ellen Page
May 26, 2024
·
Stayed 5 nights
This is a great hotel. The rooms are big WITH kitchen, and the indoor pool, jacuzzi and roof gardens with big shaded chairs were all wonderful perks. The daytime front desk service was first rate.
This is a great hotel. The rooms are big WITH kitchen, and the indoor pool, jacuzzi and roof gardens with big shaded chairs were all wonderful perks. The daytime front desk service was first rate.
10
matthew
Jan 3, 2023
·
Stayed 19,359 nights
Quiet hotel that’s just a quick drive to the city. Great indoor pool, hot tub, electric car charger, outdoor grill and best of all…was the rooftop deck that spans the whole roof of the building. Will definitely stay here again.
Quiet hotel that’s just a quick drive to the city. Great indoor pool, hot tub, electric car charger, outdoor grill and best of all…was the rooftop deck that spans the whole roof of the building. Will definitely stay here again.
10
Angela
Sep 17, 2024
·
Stayed 2 nights
Fantastic stay at this hotel. Great welcome and friendly staff. Spotlessly clean everywhere and brilliant facilities, laundry, kitchen items, even board games and a lovely rooftop bar...a real home from home! Love this hotel/apartment concept and would highly recommend ....great job!
Fantastic stay at this hotel. Great welcome and friendly staff. Spotlessly clean everywhere and brilliant facilities, laundry, kitchen items, even board games and a lovely rooftop bar...a real home from home! Love this hotel/apartment concept and would highly recommend ....great job!
10
Joette
Oct 1, 2023
·
Stayed 1 night
Hotel was very nice. Cleaning staff does an excellent job. The washer and dryers were so convenient and free!!
Hotel was very nice. Cleaning staff does an excellent job. The washer and dryers were so convenient and free!!
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests describe rooms and common areas as very clean. However, housekeeping is infrequent (often weekly) and several reviews cite odors, pests, or serious lapses in room condition.
Related guest reviews
8
McKenna
Aug 2, 2025
·
Stayed 1 night
Great for a stop in town, there was a slight odor in our room, but we got used to it. Nice renovated rooms with full kitchen.
Great for a stop in town, there was a slight odor in our room, but we got used to it. Nice renovated rooms with full kitchen.
4
Brittiney
Nov 16, 2025
·
Stayed 2 nights
Upon check in Kay at the front desk was wonderful. She truly is the unsung hero of this property. She is the best balance of grace and patience. I get in my room and there is blood everywhere, fresh fried blood. On the fridge, plates, bed sheets and bottom of the bed. Kay came up at 2:30am to change my bed sheets. I didn't gonto another room because the size room i needed wasnt available. The next morning I had a nice exchange with Dulce in the front. Very nice lady. Before I could get the manager name to bring to their attention about the conditions of my room I received via check in, I was accosted by this woman who was also behind the counter. Very rude, loud, condescending. Turns out she's the manager, Marlene. Marlene needs a new job because she clearly hate her job. I do not recommend this hotel. I had great encounters with other staff members but house keeping is lacking and so is management.
Upon check in Kay at the front desk was wonderful. She truly is the unsung hero of this property. She is the best balance of grace and patience. I get in my room and there is blood everywhere, fresh fried blood. On the fridge, plates, bed sheets and bottom of the bed. Kay came up at 2:30am to change my bed sheets. I didn't gonto another room because the size room i needed wasnt available. The next morning I had a nice exchange with Dulce in the front. Very nice lady. Before I could get the manager name to bring to their attention about the conditions of my room I received via check in, I was accosted by this woman who was also behind the counter. Very rude, loud, condescending. Turns out she's the manager, Marlene. Marlene needs a new job because she clearly hate her job. I do not recommend this hotel. I had great encounters with other staff members but house keeping is lacking and so is management.
6
Robert
Feb 18, 2025
·
Stayed 4 nights
Very accessible to area. Never cleaned room (4days),power failure not their fault but. Emergency lights in stairwell were not working. Staff seemed unconcerned and apathetic when I discussed power issue. Power went out at 2am and I left at 7am power hadn’t been restored.
Very accessible to area. Never cleaned room (4days),power failure not their fault but. Emergency lights in stairwell were not working. Staff seemed unconcerned and apathetic when I discussed power issue. Power went out at 2am and I left at 7am power hadn’t been restored.
10
Jorge
Jun 15, 2025
·
Stayed 1 night
Clean and nice property
Clean and nice property
10
Frank
May 30, 2024
·
Stayed 1 night
We only stayed one night due to flying out of Asheville but the hotel and location were great. I would not hesitate to stay here again. The receptionist was friendly and informative. The hotel was well kept clean and the bed was comfortable. Our room had a dishwasher, coffee maker, toaster, plates, refrigerator bowls, and utensils. We were very pleased. There was a grocery store next door and several restaurants nearby.
We only stayed one night due to flying out of Asheville but the hotel and location were great. I would not hesitate to stay here again. The receptionist was friendly and informative. The hotel was well kept clean and the bed was comfortable. Our room had a dishwasher, coffee maker, toaster, plates, refrigerator bowls, and utensils. We were very pleased. There was a grocery store next door and several restaurants nearby.
2
John
Nov 22, 2023
·
Stayed 1 night
This place is a dump in a terrible neighborhood and is poorly maintained and extremely noisy. Our room smelled like animal pee. Holes on bedding. Torn up carpeting. Cops lights blinking in the windows through the night.
This place is a dump in a terrible neighborhood and is poorly maintained and extremely noisy. Our room smelled like animal pee. Holes on bedding. Torn up carpeting. Cops lights blinking in the windows through the night.
6
Ashley
Nov 25, 2023
·
Stayed 3 nights
The property needs to update their wording on the pet policy. They use the words per occurrence to mean per day. They are other hotels with cheaper pet fees and wider parking spaces. The water pressure is terrible and the bathroom door did not shut all the way or lock. Pest control is needed as my husband killed several Asian Lady Beetles.
The property needs to update their wording on the pet policy. They use the words per occurrence to mean per day. They are other hotels with cheaper pet fees and wider parking spaces. The water pressure is terrible and the bathroom door did not shut all the way or lock. Pest control is needed as my husband killed several Asian Lady Beetles.
10
Eric
Feb 26, 2024
·
Stayed 2 nights
Extremely CLEAN Hotel ! Always our FIRST consideration.
Extremely CLEAN Hotel ! Always our FIRST consideration.
10
Rebecca
Aug 23, 2024
·
Stayed 2 nights
Very clean and modern. Beds are super comfortable. Rooms are spacious. We would stay here again.
Very clean and modern. Beds are super comfortable. Rooms are spacious. We would stay here again.
10
David
Jul 28, 2024
·
Stayed 4 nights
Big room, soft, warm bed and a good shower and bath combo. Did not like the fact that they clean the room only once per WEEK. Shoul dbe at least every 3rd day or more.
Big room, soft, warm bed and a good shower and bath combo. Did not like the fact that they clean the room only once per WEEK. Shoul dbe at least every 3rd day or more.
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AI-generated summary based on recent guest reviews
Rooms
Suites are spacious and comfortable with in-room kitchens, and many appreciate the beds. Recurring downsides include noise from neighboring rooms, some rooms feeling dark, and occasional disappointment with advertised mountain views.
Related guest reviews
10
Jane
May 13, 2023
·
Stayed 4 nights
Great choice for the cost! They claim the rooms are soundproof but that is not the case. Overall, very good hotel especially with the mini kitchen.
Great choice for the cost! They claim the rooms are soundproof but that is not the case. Overall, very good hotel especially with the mini kitchen.
8
Cory
Sep 20, 2024
·
Stayed 1 night
It worked well for my family: 2 littles under 3. It allowed for a room that was closed by a door to allow the baby to sleep in pack n play without toddler waking him. However bed and pillows left a lot to desire limiting my wife's sleep.
It worked well for my family: 2 littles under 3. It allowed for a room that was closed by a door to allow the baby to sleep in pack n play without toddler waking him. However bed and pillows left a lot to desire limiting my wife's sleep.
10
Douglas
Aug 15, 2024
·
Stayed 1 night
Big, clean, awesome room with big fridge, stove top, microwave AND dishwasher. Super comfy beds. Great home base to explore Asheville.
Big, clean, awesome room with big fridge, stove top, microwave AND dishwasher. Super comfy beds. Great home base to explore Asheville.
8
Michael
Nov 13, 2025
·
Stayed 1 night
The room was clean and staff was nice and gym was great and decorated awesome the indoor pool Hottub was great addition great locations to all outback right across street which was great location and bar only negative is the rooms were very dark and there was a big gap up underneath door going out of room which I didn’t like
The room was clean and staff was nice and gym was great and decorated awesome the indoor pool Hottub was great addition great locations to all outback right across street which was great location and bar only negative is the rooms were very dark and there was a big gap up underneath door going out of room which I didn’t like
6
Meryl
Oct 17, 2025
·
Stayed 1 night
It was quite loud, it felt like the walls were thin and could hear tvs, footsteps, people talking. Also, the spigot, and shower unit looked like they could fall out of the wall any minute. There were cracks in the Timor and light poked like cheap tile work. I made front desk aware upon checkout.
It was quite loud, it felt like the walls were thin and could hear tvs, footsteps, people talking. Also, the spigot, and shower unit looked like they could fall out of the wall any minute. There were cracks in the Timor and light poked like cheap tile work. I made front desk aware upon checkout.
8
Stephen
Aug 14, 2024
·
Stayed 4 nights
Clean hotel. Location is not super. I reserved a mountain view suite. The room itself was fine, but the view was of the blood bank, so that was kind of disappointing. We also arrived about 11 hours early and I was hoping we could just check in to our room and pay an extra fee, but we couldn't, so it was a bit of a hassle. We had to reserve another room for 7 hours, so that seemed kind of silly. Staff was pleasant. I would consider staying here again if I ever find myself in Asheville again.
Clean hotel. Location is not super. I reserved a mountain view suite. The room itself was fine, but the view was of the blood bank, so that was kind of disappointing. We also arrived about 11 hours early and I was hoping we could just check in to our room and pay an extra fee, but we couldn't, so it was a bit of a hassle. We had to reserve another room for 7 hours, so that seemed kind of silly. Staff was pleasant. I would consider staying here again if I ever find myself in Asheville again.
6
Hugh
Nov 18, 2025
·
Stayed 1 night
Wife and I woken up several times by other guests on the same floor and above.
Wife and I woken up several times by other guests on the same floor and above.
10
Leilani
Oct 9, 2025
·
Stayed 2 nights
Clean room, spacious, location is great, pet is allowed, equipped with kitchen, will stay again here.
Clean room, spacious, location is great, pet is allowed, equipped with kitchen, will stay again here.
10
Tara
Jun 9, 2024
·
Stayed 2 nights
Comfy beds. Quiet rooms. Spacious. Great area.
Comfy beds. Quiet rooms. Spacious. Great area.
10
DANIELLE
Jun 5, 2024
·
Stayed 1 night
I only gave a 4 for comfort because the people staying above us sounded like they had a stampede of buffalo running across, up and down the room for hours! At ten o’clock at night! We called the front desk and they said they would put a call in. I’m assuming they did because it seemed to subside shortly after our call. The better thing to do would have been to request a room change because guess what!!?? It started all over again first thing in the morning!
I only gave a 4 for comfort because the people staying above us sounded like they had a stampede of buffalo running across, up and down the room for hours! At ten o’clock at night! We called the front desk and they said they would put a call in. I’m assuming they did because it seemed to subside shortly after our call. The better thing to do would have been to request a room change because guess what!!?? It started all over again first thing in the morning!
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AI-generated summary based on recent guest reviews
Service
Staff are often friendly and accommodating, but consistency is mixed. Multiple reviews mention rude or unhelpful interactions, poor issue resolution, and confusion over fees or room assignments.
Related guest reviews
10
Kellie
May 12, 2025
·
Stayed 2 nights
Everyone who worked at the front desk was so nice & accommodating!
Everyone who worked at the front desk was so nice & accommodating!
10
Brianna
May 9, 2024
·
Stayed 1 night
Thank you to all the staff at Candlewood for being helpful and accommodating me for my stay in asheville. Everyone was friendly, checkin was incredibly simple, and i had no issues at all, they even waived a fee for me that i was willing to pay. Thank you again to Alex and all of the staff, i will come again
Thank you to all the staff at Candlewood for being helpful and accommodating me for my stay in asheville. Everyone was friendly, checkin was incredibly simple, and i had no issues at all, they even waived a fee for me that i was willing to pay. Thank you again to Alex and all of the staff, i will come again
4
Diana
Jun 7, 2025
·
Stayed 1 night
We booked a reservation for a specific room. Upon arrival, staff informed us they did not have that room and would be placing us in a different room. In our opinion, a downgrade. Check in took approximately 15-20 minutes; we were not waiting in line, the more experienced staff just seemed not to care to help the newer staff. With the downgrade, hotel staff did not offer compensation despite us asking. My spouse asked for a later check out, which they extended by one hour. The room itself was fine. No complaints. Truthfully though you could go to a comfort inn or any other hotel for a lot less headache, better customer service, and get the same room. My husband and I don’t get an opportunity to get away alone very often. This was the first weekend we’ve taken in about two years. We just were really disappointed. We definitely would not recommend this hotel to anyone looking for an experience, however, if you’re looking for somewhere to lay your head down at night, this would satisfy.
We booked a reservation for a specific room. Upon arrival, staff informed us they did not have that room and would be placing us in a different room. In our opinion, a downgrade. Check in took approximately 15-20 minutes; we were not waiting in line, the more experienced staff just seemed not to care to help the newer staff. With the downgrade, hotel staff did not offer compensation despite us asking. My spouse asked for a later check out, which they extended by one hour. The room itself was fine. No complaints. Truthfully though you could go to a comfort inn or any other hotel for a lot less headache, better customer service, and get the same room. My husband and I don’t get an opportunity to get away alone very often. This was the first weekend we’ve taken in about two years. We just were really disappointed. We definitely would not recommend this hotel to anyone looking for an experience, however, if you’re looking for somewhere to lay your head down at night, this would satisfy.
2
Vann
Oct 18, 2023
·
Stayed 1 night
The staff person on duty when we checked in, was confused about the ADA laws concerning service animals. She first wanted to charge me for our service dog and then threaten to kick me out. I am a lawyer, and I think that stopped her from charging me. Please have your staff well-versed in the state and national laws concerning service animals.
The staff person on duty when we checked in, was confused about the ADA laws concerning service animals. She first wanted to charge me for our service dog and then threaten to kick me out. I am a lawyer, and I think that stopped her from charging me. Please have your staff well-versed in the state and national laws concerning service animals.
10
Keith
Jul 17, 2023
·
Stayed 2 nights
Staff was very friendly, conveniently located and more reasonable than downtown hotels.
Staff was very friendly, conveniently located and more reasonable than downtown hotels.
4
Brittiney
Nov 16, 2025
·
Stayed 2 nights
Upon check in Kay at the front desk was wonderful. She truly is the unsung hero of this property. She is the best balance of grace and patience. I get in my room and there is blood everywhere, fresh fried blood. On the fridge, plates, bed sheets and bottom of the bed. Kay came up at 2:30am to change my bed sheets. I didn't gonto another room because the size room i needed wasnt available. The next morning I had a nice exchange with Dulce in the front. Very nice lady. Before I could get the manager name to bring to their attention about the conditions of my room I received via check in, I was accosted by this woman who was also behind the counter. Very rude, loud, condescending. Turns out she's the manager, Marlene. Marlene needs a new job because she clearly hate her job. I do not recommend this hotel. I had great encounters with other staff members but house keeping is lacking and so is management.
Upon check in Kay at the front desk was wonderful. She truly is the unsung hero of this property. She is the best balance of grace and patience. I get in my room and there is blood everywhere, fresh fried blood. On the fridge, plates, bed sheets and bottom of the bed. Kay came up at 2:30am to change my bed sheets. I didn't gonto another room because the size room i needed wasnt available. The next morning I had a nice exchange with Dulce in the front. Very nice lady. Before I could get the manager name to bring to their attention about the conditions of my room I received via check in, I was accosted by this woman who was also behind the counter. Very rude, loud, condescending. Turns out she's the manager, Marlene. Marlene needs a new job because she clearly hate her job. I do not recommend this hotel. I had great encounters with other staff members but house keeping is lacking and so is management.
10
alicia
Aug 26, 2024
·
Stayed 2 nights
Clean. Quiet. Staff was super friendly and exceptional! Will stay here again!
Clean. Quiet. Staff was super friendly and exceptional! Will stay here again!
2
Viorica
Sep 4, 2024
·
Stayed 2 nights
I just discovered extra charges on my credit card, after paying in advance . Also their pet fee is 30$ per night although the website says 30$ for the whole stay. The surrounding area is extremely dirty. Stuff was rude and unprofessional.
I just discovered extra charges on my credit card, after paying in advance . Also their pet fee is 30$ per night although the website says 30$ for the whole stay. The surrounding area is extremely dirty. Stuff was rude and unprofessional.
10
Kim
Apr 10, 2025
·
Stayed 5 nights
Front desk staff were always friendly during our 5 night stay. Hotel room was clean and spacious.
Front desk staff were always friendly during our 5 night stay. Hotel room was clean and spacious.
2
Jeff
Nov 6, 2023
·
Stayed 3 nights
Front desk staff was extremely rude. So rude I almost immediately turned around and walked out. It wasn’t until I smelled our room that it was a big nope and we booked another hotel in the area.
Front desk staff was extremely rude. So rude I almost immediately turned around and walked out. It wasn’t until I smelled our room that it was a big nope and we booked another hotel in the area.
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AI-generated summary based on recent guest reviews
Location
Convenient to downtown by a short drive or inexpensive rideshare, with restaurants and a grocery store nearby. Several guests note it is not truly downtown and that the immediate area can feel less appealing.
Related guest reviews
10
Mark
Jun 18, 2025
·
Stayed 1 night
Easy access to the downtown area of Asheville.
Easy access to the downtown area of Asheville.
10
Thomas
May 30, 2025
·
Stayed 2 nights
Great stay. Location isn’t walkable but it’s just a couple minutes by car. Having a kitchen in our room, was wonderful and there’s an Ingles right next-door. The rooftop bar was closed but we took our own bottle of wine and sat up there and it was nice. We would stay there again.
Great stay. Location isn’t walkable but it’s just a couple minutes by car. Having a kitchen in our room, was wonderful and there’s an Ingles right next-door. The rooftop bar was closed but we took our own bottle of wine and sat up there and it was nice. We would stay there again.
10
Jeffrey
Nov 5, 2023
·
Stayed 1 night
Nice hotel, clean and friendly. Not really in the downtown area, as stated but quiet and nice.
Nice hotel, clean and friendly. Not really in the downtown area, as stated but quiet and nice.
10
Joanne
Mar 29, 2025
·
This is a brand new hotel. It is in pristine condition. We were very pleased. The location isn’t great but, the price was perfect. We were only there for one night. It really isn’t in downtown but you could easily walk to downtown Asheville. It was a five minute drive. The studio worked out for us. Beds were comfortable and the room felt spacious. There’s a full size refrigerator, coffee pot, toaster, microwave, and stovetop. There are bbq grills near the pool area- and a nice grocery store next door. Definitely a good place to stay.
This is a brand new hotel. It is in pristine condition. We were very pleased. The location isn’t great but, the price was perfect. We were only there for one night. It really isn’t in downtown but you could easily walk to downtown Asheville. It was a five minute drive. The studio worked out for us. Beds were comfortable and the room felt spacious. There’s a full size refrigerator, coffee pot, toaster, microwave, and stovetop. There are bbq grills near the pool area- and a nice grocery store next door. Definitely a good place to stay.
8
Kevin
May 11, 2023
·
Stayed 2 nights
Our stay was fine and met our needs. We were close to an outside entrance and the door slammed loudly when used. We noticed a number of vagrants in the general area. Not sure what can be done to address that.
Our stay was fine and met our needs. We were close to an outside entrance and the door slammed loudly when used. We noticed a number of vagrants in the general area. Not sure what can be done to address that.
8
Janis
Jan 2, 2024
·
Stayed 3 nights
This hotel was fine. The description said that breakfast was included but it was not. The description also said it was a "downtown" hotel -- not so much. It\'s only a mile walk to the downtown area but far enough away that not really comfortably walkable late at night. Staff was nice. It was clean. We were there at the peak fall scenery weekend so I think the price was high for what you get -- but, supply and demand!
This hotel was fine. The description said that breakfast was included but it was not. The description also said it was a "downtown" hotel -- not so much. It\'s only a mile walk to the downtown area but far enough away that not really comfortably walkable late at night. Staff was nice. It was clean. We were there at the peak fall scenery weekend so I think the price was high for what you get -- but, supply and demand!
8
Tamara
Jul 6, 2023
·
Stayed 3 nights
The first thing that we noticed when we pulled into the parking lot was the strange people walking around the hotel which was concerning. We made sure to park our car were we could see it from our room window. Check in was easy and the staff nice. The room was comfortable and there was a laundry room which came in handy. We stayed for 3 nights and it was a convenient location to downtown Asheville, Biltmore Estates and other attractions.
The first thing that we noticed when we pulled into the parking lot was the strange people walking around the hotel which was concerning. We made sure to park our car were we could see it from our room window. Check in was easy and the staff nice. The room was comfortable and there was a laundry room which came in handy. We stayed for 3 nights and it was a convenient location to downtown Asheville, Biltmore Estates and other attractions.
10
Kalyan
Dec 29, 2023
·
Stayed 4 nights
It is pretty close to downtown but away from its busy traffic. All attractions reachable within minutes.
It is pretty close to downtown but away from its busy traffic. All attractions reachable within minutes.
10
Andrew D
Sep 25, 2024
·
Stayed 6 nights
The area is unclean and the landscaping in not properly maintained.
The area is unclean and the landscaping in not properly maintained.
10
Kevin
Jul 8, 2023
·
Stayed 1 night
The hotel is very nice and clean. Front desk staff was friendly through entire stay. They have a roof top hangout deck which was fun too. The room got hot at night even with a fan and AC going but I’m generally a hot sleeper. The location was perfect for us because you’re a cheap Uber ride from downtown and have a quiet, peaceful place to come back to when you’re done.
The hotel is very nice and clean. Front desk staff was friendly through entire stay. They have a roof top hangout deck which was fun too. The room got hot at night even with a fan and AC going but I’m generally a hot sleeper. The location was perfect for us because you’re a cheap Uber ride from downtown and have a quiet, peaceful place to come back to when you’re done.
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AI-generated summary based on recent guest reviews
Dining
There is no breakfast service, though lobby coffee is available. The rooftop bar/space is inconsistent, and most guests rely on nearby dining or the in-room kitchen.
Related guest reviews
10
Miranda
Sep 16, 2024
·
Stayed 1 night
I really liked the Candlewood Suites in Asheville! The rooftop sitting areas and bar were a nice feature. The employees at the front desk were very friendly and helpful. Very clean hotel and very convenient to downtown areas.
I really liked the Candlewood Suites in Asheville! The rooftop sitting areas and bar were a nice feature. The employees at the front desk were very friendly and helpful. Very clean hotel and very convenient to downtown areas.
10
Thomas
May 30, 2025
·
Stayed 2 nights
Great stay. Location isn’t walkable but it’s just a couple minutes by car. Having a kitchen in our room, was wonderful and there’s an Ingles right next-door. The rooftop bar was closed but we took our own bottle of wine and sat up there and it was nice. We would stay there again.
Great stay. Location isn’t walkable but it’s just a couple minutes by car. Having a kitchen in our room, was wonderful and there’s an Ingles right next-door. The rooftop bar was closed but we took our own bottle of wine and sat up there and it was nice. We would stay there again.
10
Kathy
Sep 21, 2023
·
Stayed 1 night
We were only in our room briefly, however, I liked that we had a full refrigerator, a stove top and a dishwasher. The staff was very nice and the store in the hotel was convenient. It was a great stay and I would recommend this hotel to people who are staying in Asheville. The price was right and the amenities were what we needed.
We were only in our room briefly, however, I liked that we had a full refrigerator, a stove top and a dishwasher. The staff was very nice and the store in the hotel was convenient. It was a great stay and I would recommend this hotel to people who are staying in Asheville. The price was right and the amenities were what we needed.
8
Leea
Jul 18, 2024
·
Stayed 1 night
This was a very late night stop only to leave early in the morning. I looked for hotels with at least a 9 on the scale and the hotel I stayed at earlier in the week was already booked up. So $149 for great room with a kitchenette is decent, but not so much for so little time. Plus, the hotel did not service breakfast so that was a downer. If I was prepared then whatever.
This was a very late night stop only to leave early in the morning. I looked for hotels with at least a 9 on the scale and the hotel I stayed at earlier in the week was already booked up. So $149 for great room with a kitchenette is decent, but not so much for so little time. Plus, the hotel did not service breakfast so that was a downer. If I was prepared then whatever.
8
Janis
Jan 2, 2024
·
Stayed 3 nights
This hotel was fine. The description said that breakfast was included but it was not. The description also said it was a "downtown" hotel -- not so much. It\'s only a mile walk to the downtown area but far enough away that not really comfortably walkable late at night. Staff was nice. It was clean. We were there at the peak fall scenery weekend so I think the price was high for what you get -- but, supply and demand!
This hotel was fine. The description said that breakfast was included but it was not. The description also said it was a "downtown" hotel -- not so much. It\'s only a mile walk to the downtown area but far enough away that not really comfortably walkable late at night. Staff was nice. It was clean. We were there at the peak fall scenery weekend so I think the price was high for what you get -- but, supply and demand!
8
Conni
Sep 12, 2025
·
Stayed 3 nights
Pet friendly, good coffee. Affordable & decent location.
Pet friendly, good coffee. Affordable & decent location.
8
Marla
Jun 22, 2023
·
Stayed 1 night
Just one night. Everything was good. Did not realize there was no breakfast which is on me. Coffee in lobby was from a machine but this is a suite. No biggie. Disappointed that there was no way to stream without bringing your own device and cables. Great place for a good price. Convenient location with lots of options for dining nearby.
Just one night. Everything was good. Did not realize there was no breakfast which is on me. Coffee in lobby was from a machine but this is a suite. No biggie. Disappointed that there was no way to stream without bringing your own device and cables. Great place for a good price. Convenient location with lots of options for dining nearby.
10
Laura
May 4, 2024
·
Stayed 1 night
Loved the small kitchen. Great for breakfast in the room and for feedings pets. Hotel didn’t offer breakfast. Large rooms. Great room for a good price.
Loved the small kitchen. Great for breakfast in the room and for feedings pets. Hotel didn’t offer breakfast. Large rooms. Great room for a good price.
10
Lisa
Mar 25, 2025
·
Stayed 2 nights
Comfort and value for the stay. Our recent stay was our third at Candlewood Suites and another stay already booked for April. The location is central to activities we need to take of like shopping, dining and attending VA appointments. Of note there’s not a buffet breakfast but coffee is available in the lobby and snacks and things can be purchased. McDonald’s is right next door, as are many chain and also unique restaurants. The rooms have my favorite amenity a small kitchen. Staff is attentive and helpful for our needs or questions.
Comfort and value for the stay. Our recent stay was our third at Candlewood Suites and another stay already booked for April. The location is central to activities we need to take of like shopping, dining and attending VA appointments. Of note there’s not a buffet breakfast but coffee is available in the lobby and snacks and things can be purchased. McDonald’s is right next door, as are many chain and also unique restaurants. The rooms have my favorite amenity a small kitchen. Staff is attentive and helpful for our needs or questions.
8
chad
Sep 18, 2024
·
Stayed 2 nights
Great stay only disappointment was they did not have the staff to open the rooftop bar
Great stay only disappointment was they did not have the staff to open the rooftop bar
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AI-generated summary based on recent guest reviews
10
Aaron
2 weeks ago
·
Stayed 1 night
Would stay again! Very fresh.
Would stay again! Very fresh.
10
Brian
2 weeks ago
·
Stayed 4 nights
This is a great location for coming and going to downtown Asheville to shop, dine, music, etc. You can just take Tunnel Road all the way to the downtown area without using the interstate system. Great Location! Every restaurant immaginable was within a couple minutes. Great shopping, we went to three live music shows at Hellbender by The Orange Peel. We loved our stay and will be back.
This is a great location for coming and going to downtown Asheville to shop, dine, music, etc. You can just take Tunnel Road all the way to the downtown area without using the interstate system. Great Location! Every restaurant immaginable was within a couple minutes. Great shopping, we went to three live music shows at Hellbender by The Orange Peel. We loved our stay and will be back.
10
Wendy
Sep 13, 2026
·
Stayed 1 night
Everything was perfect- clean and neat. Pool & hot tub were excellent too!
Everything was perfect- clean and neat. Pool & hot tub were excellent too!
10
Andre
Sep 11, 2026
·
Stayed 2 nights
Amazing stay. The rooms are large and comfortable. The amenities were perfect
Amazing stay. The rooms are large and comfortable. The amenities were perfect
10
Hope
Sep 8, 2026
·
Stayed 2 nights
Room was nice n spacious and clean. Was expecting a whole kitchen but doesn't have a stove. Staff was friendly and informative. Pool/hot tub was good. Very close to restaurants n downtown. We will definitely be back.
Room was nice n spacious and clean. Was expecting a whole kitchen but doesn't have a stove. Staff was friendly and informative. Pool/hot tub was good. Very close to restaurants n downtown. We will definitely be back.
Property Policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 23:59
Before 11:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Candlewood Suites - Asheville Downtown by IHG
Is parking available at the property?
Free self-parking is available on-site. Limited parking is provided, and no reservation is required.
Does the hotel allow pets?
Pets are allowed at the property with a fee of USD 30 per accommodation, which varies based on the length of stay. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 3:00 PM until 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but it is subject to availability and may incur additional charges.
What is the hotel's location in relation to key landmarks?
The hotel is centrally located in Asheville, within a 5-minute drive of Harrah's Cherokee Center and the University of North Carolina at Asheville. It is approximately 5.7 miles from Biltmore Estate and 3.7 miles from the Blue Ridge Parkway Asheville Entrance.
Does the hotel have a swimming pool?
Yes, the property features an indoor pool and an outdoor heated pool. The operational hours are not specified, but it is available for guests to enjoy.
What are the hotel's policies for guests staying with children?
Children can stay for free when occupying the parent or guardian's room, using existing bedding.
What are the policies regarding extra beds and cribs?
The hotel offers rollaway beds for a fee of USD 25.00 per night. Advance request or confirmation may be required for extra beds.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-21: 250.97572793408202USD
- 2026-10-22: NO DATA
- 2026-10-23: 298.59260196972656USD
- 2026-10-24: 296.54293746972655USD
- 2026-10-25: 108.57814894995117USD
- 2026-10-26: 110.78396589990234USD
- 2026-10-27: 131.7678270732422USD
- 2026-10-28: 110.78396589990234USD
- 2026-10-29: 105.73191449121093USD
- 2026-10-30: 201.39336031640624USD
- 2026-10-31: 198.65676189990234USD
- 2026-11-01: 108.9557205270996USD
- 2026-11-02: 133.59626063305663USD
- 2026-11-03: 133.59626063305663USD
- 2026-11-04: 139.65985999951172USD
- 2026-11-05: 143.33172220239257USD
- 2026-11-06: 230.61185742480467USD
- 2026-11-07: 198.77324966015624USD
- 2026-11-08: 120.43399911987304USD
- 2026-11-09: 128.3735663745117USD
- 2026-11-10: 138.69405859350584USD
- 2026-11-11: 139.65985999951172USD
- 2026-11-12: 133.66672811499024USD
- 2026-11-13: 186.56109304541016USD
- 2026-11-14: 181.55497637548828USD
- 2026-11-15: 176.57727594433592USD
- 2026-11-16: 133.49771907055663USD
- 2026-11-17: 135.01298378100586USD
- 2026-11-18: 135.01298378100586USD
- 2026-11-19: 135.01298378100586USD
- 2026-11-20: 145.51129561816407USD
- 2026-11-21: 142.4235658996582USD
- 2026-11-22: 94.87177890820313USD
- 2026-11-23: 104.86038622412109USD
- 2026-11-24: 104.86038622412109USD
- 2026-11-25: 129.82191349438477USD
- 2026-11-26: 114.84899354003906USD
- 2026-11-27: NO DATA
- 2026-11-28: 129.82191349438477USD
- 2026-11-29: 99.85609154663085USD
- 2026-11-30: 108.84583642016601USD
- 2026-12-01: 118.83444373608398USD
- 2026-12-02: 114.34956231884765USD
- 2026-12-03: 104.64064367211914USD
- 2026-12-04: 145.51129561816407USD
- 2026-12-05: 140.24003200268555USD
- 2026-12-06: 103.82540042944335USD
- 2026-12-07: 118.01224612792969USD
- 2026-12-08: 123.50963354589844USD
- 2026-12-09: 108.84583642016601USD
- 2026-12-10: 113.84014007812499USD
- 2026-12-11: 161.3559405805664USD
- 2026-12-12: 169.29295020263672USD
- 2026-12-13: 103.53189712280273USD
- 2026-12-14: 120.43399911987304USD
- 2026-12-15: 120.78515608374023USD
- 2026-12-16: 125.33806710571288USD
- 2026-12-17: 126.83531718676757USD
- 2026-12-18: 134.05638643066405USD
- 2026-12-19: 138.69405859350584USD
- 2026-12-20: 107.87694703637695USD
- 2026-12-21: 109.76616500097656USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher and a first aid kit
- This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
- Children stay free when occupying the parent or guardian's room, using existing bedding.
- Contactless check-in and contactless check-out are available.
- Pet fee: USD 30 per accommodation (varies based on length of stay)
- Service animals are exempt from fees
- Rollaway bed fee: USD 25.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Swimming pool
Non-Smoking Rooms
Business Center
Housekeeping
Banquet Facilities
Activities
Swimming pool
Garden
Pool Indoor
Outdoor heated pool
Pool (Indoor)
Outdoor Furniture
Terrace
Fitness Center (nearby)
Parking
Parking
Free Parking
Electric Car charging station
Parking (Limited)
Parking Onsite
Services
Business Center
Housekeeping
Banquet Facilities
Designated Smoking Area
Self Laundry
24-Hour Front Desk
General
Non-Smoking Rooms
Hot Tub / Jacuzzi
Picnic Area/Tables
Allergy-Free Room Available
Snack Bar/Deli
Internet
Free Wi-Fi