Motto by Hilton Philadelphia Rittenhouse Square

Parking located across the street so it was very convenient for a city. Room was quite small and the walls were very thin between rooms. I heard the guy next door get up around 3am to pee. Gym was nice but no bathroom access had to run to restaurant on main floor to use. Overall cleanliness was decent overall for the room. I would boom here again.

The property was easy to get to from the highway; it is easy to walk about the city with many restaurants and eating establishments close by. The staff was courteous and helpful. I was in Philadelphia for a concert, so we spent just one night at the hotel. The property does not have its own parking, so we were told to park at the garage across the street. It was $50 for the night. I found that quite expensive. I travel a lot, and many hotels in a similar situation have an understanding where, with the proper validation, guests can get a discount.

The room was lovely. Very clean and modern. We loved the convenient and central location. However, we were unable to check in at 3pm as promised, because of staffing issues. We waited over 45 extra minutes before we were able to check in, causing us to be late to a scheduled event for which we were in town. The staff seemed like this was the norm, and brushed it off as if nothing was wrong. There were at least 10-12 others parties delayed as well waiting for their rooms. Also, the restaurant and rooftop bar are not open on Sundays, which was extremely disappointing as this was a selling point for us when booking the room.

Excellent, basic hotel room. Very clean, everything works; no noise at night (at least in my room); and they've got a really good rooftop bar. Also, excellent location for so much that's cool in Philly.

They were great at check in and kept are luggage until we could check in. Gave us early check in. Only issue was rooftop restaurant. They had functions going on and were not accommodating to hotel guests.

There is absolutely zero parking for this property, they “recommend” the lot across the street that charges $50 overnight stay.

What a little gem in downtown Philly. Picked it so I could walk from Amtrak and it wound up being an amazing location. Staff was great, room was perfect. Gym was good, rooftop bar was cool and the coffee shop in the lobby delicious.

Check in was quick, but lady asked if I minded staying on 2nd floor which I didn’t think would be a big deal but the room looked out into a parking lot which made my wife uncomfortable. The room had a continuous dripping sound in the walls that kept us up. We were staying here for the rooftop bar and was closed to private party. The restaurant was also closed which forced us to eat off property. I thought we should be made aware of these closures as we would have stayed elsewhere.

- parking was really convenient across from the hotel. - Staff was very nice - Everything in the hotel took badge access. The front doors to get in took card access. To get to your floor took card access. Very safe environment. - Roof top bar had excellent food with a nice view and great service. - Location was very center to everything.

Great location and parking garage directly across the street. The street is a little rough looking— could have just been my arrival time as the garbage was out on the curb. The hotel, however is great. Coffee shop and restaurant open to both the hotel and the street. Very modern and clean. Will definitely stay again.

Clean, modern room, friendly staff.

I’ve stayed here previously and had a good experience each time. A little disappointing this time to find that two of the towels had brown marks on them upon arrival. This was resolved by the manager but I did have to chase this up 24 hours later as the replacement towels still hadn’t arrived. I then had a bizarre situation where the room was cleaned but I was left without a shower mat. Despite these frustrations, overall it’s a decent hotel in a good area and reasonably priced. Would definitely stay there again.

So many small things that add up to a very disappointing stay. The pillows were terrible, 2 felt like they were full of balled up socks they were so lumpy and the other 2 were underfilled. The towels in the bathroom were frayed like they’ve been in use since the first Hilton opened its doors. The hot water handle in the bathroom was corroded so stiff it was difficult to turn on the hot water. The stopper in the sink wouldn’t come up and would fall back down under the pressure of the water so the sink would fill. The shower curtain wasn’t long enough so water splashed into the rest of the bathroom. The air conditioning was so loud it sounded like sleeping under the wing of an airplane, and the mini fridge in the room was loud enough to be heard over the A/C

When I got the room it was clean and tidy, but for the rest of my stay I only received new towels and the room was not cleaned nor the bed made. When I went to the front desk to complain about it, I was told that they do not tidy and clean the rooms during guests' stays, only change the towels.

The room had hair and other items on bed and floor. One bath towel had more hair on my initial stay. The water was off in my room for many hours my second night. On checkout day, room service started to enter my room while I exited the shower. The hotel was very noisy. I doubt I would stay here again.

I stay at the Motto every time I travel to Philadelphia to see my son. It is clean, conveniently located, very reasonably priced and the staff are always pleasant and responsive. It is my home away from home when I am there!

Good location and friendly front desk staff. However I forgot to put my AirPods in the safe and these were unfortunately taken from the room. Also noticed lots of dust on the walls which had been collecting for a while. Run down and needs some attention.

Room was not very clean, hair and dust in many places, bed sheets and towels were very old and had stains. Very noisy room with the hotel’s ventilation unit just in front of the window.

This was definitely an experience. Check in was easy and staff was friendly, that was probably the only good part. My friends and I were in town for a convention , I get to my room and unpack) we had separate rooms) and everything started fine. We go to the convention, I came back to shower and get ready for night activities. There was a power outage( I’ll give it to the hotel, totally out of their control) but then there was a roach on the shower wall, and I heard something near the corner of the bed and this small mouse ran out. I go to tell the front desk agent who was a different one from who check us in because it was after shift change and the elevator was broke, so I had to walk up and down from the 7th floor. The new agent was able to transfer my room and gave me $30 off the hotel restaurant which was nice…if they weren’t completely booked the 2 nights I stayed there. But still it was thoughtful. But yes, lots of issues and probably won’t stay again, but I can not express how helpful and kind the front desk agents were

Hidden fees during check inn. Thank god for the gracious staff member that helped with the situation. Towels were stained. Bathroom doors didnt close at all.

The room was clean and comfortable, and the staff was very professional and friendly. Our only complaint was that the mini fridge in the room was very noisy, making it difficult to sleep. Everything else was great.

Hotel is fine but bear in mind it's self styled 'boutique' whixh in practice means style over substance. Rooms are small, very basic but clean. Bit issue for me was no facility for in rooms drinks and no complimentary coffee offered either. Very strange and unusual for a.US hotel.

overall excellent value the walls could have better sound proofing

Good except there was no coffee maker in the room. TV complicated working

room was very compact and did not have a chair to sit on. Homeless people everywhere asking for "spare change".

I didn’t see the free breakfast that was advertised on the website. When I went down to the café, I had to pay for my peppermint tea. The room was nice and clean, but extremely small. There really wasn't anywhere to sit in the room except for the bed. There were also a lot of homeless people outside of the hotel, which made leaving the hotel for food or entertainment a bit uncomfortable and scary, especially in the evenings.

Great hotel for a quick stay. Besides the overpriced parking options, which are unavoidable, the only thing we didn’t like was the not-so-private bathroom. The hotel rooms are small, which we knew, but the opaque bathroom door gave zero privacy, so one of us would leave the hotel room entirely when the other one needed to use it. Just put on a normal door…problem solved!

Very functional. The air conditioner was about as noisy as a jumbo jet.

The hotel is located in the center of the city so that is great, your within walking distance to restaurants, bussing if needed. They do not offer parking. Our room was so small the bathroom was right next to the bed, with a glass door. I did not like this.

Good location from where you can walk to a lot of sites. For the amount that was charged, the room was super, super small. It was not finished, the cement ceiling had still holes in it with writings of measurements on it.

The room was lovely. Very clean and modern. We loved the convenient and central location. However, we were unable to check in at 3pm as promised, because of staffing issues. We waited over 45 extra minutes before we were able to check in, causing us to be late to a scheduled event for which we were in town. The staff seemed like this was the norm, and brushed it off as if nothing was wrong. There were at least 10-12 others parties delayed as well waiting for their rooms. Also, the restaurant and rooftop bar are not open on Sundays, which was extremely disappointing as this was a selling point for us when booking the room.

The first room I was checked into already had a woman inside of it asleep by herself. I slowly backed out of the room to not wake her up. I was very shaken and that woman could potentially sue the hotel for endangering her safety by letting a stranger into her room. There is no reason for this to have ever occurred.

The hotel was nice and in a good location. Room is very small but clean and had everything we needed for one night. Only real issue is that room was not ready at check in time, lots of people waiting in lobby for rooms.

Housekeeping will try to come in at 9AM, when check out is at 11AM! Woke us up

we could not check in when we were supposed to we were given bogus excuses....the room is ready but needs to be inspected...next it was the room is ready but we need to make keys...in the end they had to assign us to different rooms...the staff was very nice

It was my first stay at Motto and I was very pleased. It was spotless as well as well laid out. And I liked the intimacy of the public areas. Even with multiple bars and restaurants, everything felt warm and welcoming. And I want to give the woman behind the desk at check in at 10:30 Sunday night a great review for her friendliness.

Great location. Convenient for walking everywhere with many options for public transportation and hired cars. Staff was excellent, especially Franscesca at the front desk.

The person at the check in desk for the overnight shift was AMAZING; she was incredibly polite, exceedingly pleasant and helpful. SHe is an absolute MVP for the hotel. She should be in an elevated position. She is talented, smart, sharp and unflappable.

Great front desk staff, helpful and knowledgeable.

The front desk staff members were extremely efficient and very personable.

The hotel is located next to everything I needed. Stayed for the Philadelphia marathon and it was just a mile walk to the start line! Sound proofing isn’t the best in the rooms- I could clearly hear conversations in the hall, my neighbor coughing, etc but it was clean and comfortable for what I needed.

Property and hotel staff was great parking was expensive, witnessed a mugging as we pulled up to the Motto Hotel

Great location. Lots of restaurants and shops nearby.

I didn’t see the free breakfast that was advertised on the website. When I went down to the café, I had to pay for my peppermint tea. The room was nice and clean, but extremely small. There really wasn't anywhere to sit in the room except for the bed. There were also a lot of homeless people outside of the hotel, which made leaving the hotel for food or entertainment a bit uncomfortable and scary, especially in the evenings.

Front staff was super friendly and very informative. Room was clean. Hotel is walking distance to everything. Would definitely stay here again

Dangerous area

Awesome location. Close to all of the must see and do in Philly, we walked to everything we wanted to see. Adorable downtown area with numerous great food options. Would definitely stay again!

This was our second time staying at this location. We really enjoyed our first stay here but this time, there were some misses on their part. We pulled in front of the hotel to check in and unload our luggage and we were greeted by a city parking attendant directing us to move the vehicle or we will be ticketed. Two other families were told the same thing. The hotel does not have a designated drop off location nor do they have anyone to help. When we enter, there is a security officer sitting at a table on an ipad. Helping with the doors or anything from him would have been helpful. We had to have our sheets changed due to stains. They were very quick to take care of this matter. The hallway had not been vacuumed (they vacuumed the next morning). Although not the hotels problem, the walking traffic in this area seemed a bit shady. We returned from dinner around 10 pm and we were walking quickly to get to the hotel. During the day we felt perfectly safe. We did enjoy the rooftop both evenings and the staff were very friendly and helpful(not the security officer). If you would like a no frills,convient location stay, I would recommend. If we stay here again, I hope this review helps them to make some corrections for our next visit.

Great location and parking garage directly across the street. The street is a little rough looking— could have just been my arrival time as the garbage was out on the curb. The hotel, however is great. Coffee shop and restaurant open to both the hotel and the street. Very modern and clean. Will definitely stay again.

friendly staff! perfect location!

Great value, comfy bed, modern sort of Scandinavian decor, very clean and cozy. Also a great atmosphere in the restaurant, bar, and coffee shop.

The room was lovely. Very clean and modern. We loved the convenient and central location. However, we were unable to check in at 3pm as promised, because of staffing issues. We waited over 45 extra minutes before we were able to check in, causing us to be late to a scheduled event for which we were in town. The staff seemed like this was the norm, and brushed it off as if nothing was wrong. There were at least 10-12 others parties delayed as well waiting for their rooms. Also, the restaurant and rooftop bar are not open on Sundays, which was extremely disappointing as this was a selling point for us when booking the room.

Excellent, basic hotel room. Very clean, everything works; no noise at night (at least in my room); and they've got a really good rooftop bar. Also, excellent location for so much that's cool in Philly.

The food in the restaurant was very good. The bed was a little small ( Queen )

Everything was excellent, the restaurant and coffee bar are amazing

They were great at check in and kept are luggage until we could check in. Gave us early check in. Only issue was rooftop restaurant. They had functions going on and were not accommodating to hotel guests.

I didn’t see the free breakfast that was advertised on the website. When I went down to the café, I had to pay for my peppermint tea. The room was nice and clean, but extremely small. There really wasn't anywhere to sit in the room except for the bed. There were also a lot of homeless people outside of the hotel, which made leaving the hotel for food or entertainment a bit uncomfortable and scary, especially in the evenings.

There is no breakfast service at this location.

The rooftop bar not only had delicious food and beverages but also had a great view of the surrounding neighborhood. The cafe on site was also a plus for the convenience and delicious coffee.

Bar was lively and delicious drinks