Quadro Design District Free Parking by Palermo Home Miami

The room was nice. But…right next to railroad tracks that had trains running morning and night, loudly. Traffic right outside the room was also very loud. There is not a hot tub, as was listed for the property. You could see the ocean if you stood outside on the balcony and leaned to the left. It’s in a pretty scary part of town. Don’t go out alone. The air filter had a date from September 2018 and was filthy and obvious that it hadn’t been changed, from the amount of dust and grime on it. Yikes! It was nice to have covered parking. The location isn’t bad, for getting to various places in the city. But, take a car! We will probably look for other accommodations, in the future.

Great place to stay !

I had a very disappointing experience with this stay. We experienced ongoing maintenance issues, including leaks from the shower and sink, as well as toilets that were not working properly. Because of the leaks, some of our clothing and belongings were damaged, and the unit was not in a livable condition. We were told a plumber would come, so we waited for the issue to be resolved, but no plumber arrived. Instead, we were later told the plumber was unavailable and were offered another room, which did not make sense at that point because we were already leaving early due to the poor conditions. I contacted support multiple times and was told the property/refund request was being worked on, but the refund process has been unclear and unresolved. I was also told the property needed to approve the refund, even though I had already been informed in a prior chat that the refund for the remaining nights was approved. Overall, the lack of timely maintenance, poor communication, damaged belongings, and unresolved refund made this a very frustrating and unacceptable experience. I would not recommend staying here at all.

READ OTHER REVIEWS and be aware: there is effectively no way to contact the owner or property management prior to arrival. The contact information provided in the listing went unanswered, and the Special Instructions listed were not upheld. Upon arrival, the “front desk” provided a different phone number and contact name on a Post-it note, which was the first time we were given a usable point of contact. Until then, we had no way to reach anyone. As a result, we lost half a day of our vacation standing in the Design District with all of our luggage after disembarking from a cruise, simply trying to confirm basic information about bag storage. The front desk can assist with signing the agreement and issuing keys, but anything beyond that requires contacting the owner. The front-desk attendant was visibly uncomfortable speaking with the owner. We were told in person that an early check-in at 2:00 PM could be accommodated. However, when we returned, we learned that neither the owner nor the front desk had coordinated with housekeeping, resulting in additional delays. Eventually, messages were received from the owner via Expedia, but not in a timely or useful manner. A welcome message was not received until our second day at the property, and checkout instructions arrived only after we had already returned home to Colorado. Additionally, these messages were only accessible via desktop and not on mobile, further limiting their usefulness during travel.

Parking was easy and secure. The pool is very nice. Location is great!