Name: Sonesta Simply Suites Boston Braintree
Address: 235 Wood Road, North Braintree, Braintree, Massachusetts, United States of America, Boston (and vicinity), Norfolk County, US
Price range: $115–$238 per night
Rating: 7.85

What guests think

At Sonesta Simply Suites Boston Braintree, reviews highlight spacious suites with full kitchens and friendly front-desk staff, but also frequent complaints about cleanliness, dated interiors, strong odors, and maintenance issues that affect comfort, reliability, and peace of mind.

Operational problems also come up, including overbooking, delayed or absent check-in support, slow responses to requests, and occasional outages or broken features like TVs, laundry machines, keys, and elevators. The location is convenient for South Shore Plaza and highways, but the industrial setting lacks charm and some visitors felt uneasy. There is no breakfast; most guests self-cater using the in-room kitchens or buy lobby snacks. Expect a budget-friendly, self-catering stay with variable upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

In-room kitchens and pet-friendly touches are appreciated, but facilities feel basic: parking carries a small fee, and some amenities are unreliable (occasional elevator outage, broken laundry machines, finicky keys/doors, and no ice machine).

Related guest reviews

10

Serron

Jun 7, 2025

·

Stayed 2 nights

Great place , new owners and hidden behind all the hustle and bustle . About 10 mins to the mall and Gas ! One great things is they have appliances to borrow to cook your meals . Great idea !! One thing there is a recliner for your comfort in the room it's way too big doesn't give you ample space on the other side of the bed . Overall great place . Will visit there other hotel !! Thank you

4

Keith

Jul 9, 2023

·

Stayed 1 night

The $5 parking fee is an annoyance. The lobby doors were hard to open and made it feel like this couldn’t be the main entrance. But it was. The host seemed very stressed out. There were lots of people waiting in the lobby. The room was set to 60 degrees—way too cold. In short, it’s not been great.

8

Kristie

Dec 3, 2023

·

Stayed 2 nights

While the staff was friendly, and the hotel was fairly clean, there were issues with plumbing in the room. There were also issues with the keys to our room and the doors leading to the outdoors. You really had to put some hip into it to get it open when you needed to get inside after using your key. After 15 minutes or so of receiving a key, your key is no longer valid enter the room. Orange juice that we got from the snack shop was outdated and sour/spoiled.

8

Christabel

Aug 14, 2023

·

Stayed 3 nights

It is a very pet friendly hotel with a bowl of water by the door and dog biscuits. There are areas throughout the hotel for the pets. Just around the corner at the end of the road there is also a hiking path you can walk the dog. Staff is really friendly and very kind towards the pets.

6

Michael

Jun 18, 2023

·

Stayed 2 nights

They charged extra for parking. I don’t like surprises and it should have been clearly stated ahead of time.

4

John

May 22, 2023

·

Stayed 1 night

They nickel and dime you for everything. Parking, pet fee, early arrival (even by 1 hour). Because of all the fees, you may as well stay at a much better hotel. The hallway and room had a bad odor and you keep your socks on to avoid the carpet. Take my advice and don’t find out the hard way.

6

Roy

Jun 8, 2025

·

Stayed 6 nights

Price was competitive. Area was safe and quiet. Property seemed poorly managed based on several observations: Outlet not working in bathroom; GFCI wouldn't reset. No liquid bath soap in shower; empty slot where bottle should have been. No desk chair; the only chair in the room was a reclining easy chair which was comfortable but useless for the desk.The front desk guy promised to have a desk chair brought to the room, but that never happened. Very little silverware or dishes. The couple of plates and bowls that were there were not microwave rated, and got very hot. Not enough hangers in the closet. Precor exercise bicycle made strange noise; front desk guy said he would have maintenance man check it out. No change 3 days later. Several washing machines were out of order, including the only front loading model. Floors in Kitchen and bathroom areas felt slippery; perhaps they weren't rinsed properly after cleaning? Refrigerator door handle was missing. Bathroom didn't have an exhaust fan. Dirty window curtain with unraveled hem. WiFi was inconsistent, sometimes didn't work at all. My wife wasn’t able to get her phone to access it at all. When I checked out the guy at the desk told me that since I had booked through Expedia my invoice would come from them. Expedia said that the hotel was supposed to provide it. A fellow guest asked for a change in the credit card used at beginning and end of her stay. They charged the original card on file anyway.

4

Robert

Jul 28, 2023

·

Stayed 7 nights

$5 a night to park internet not always working three out of four washing machines broken air conditioner sounded like a Sherman tank in different staff never again

8

Johanna

Jun 5, 2025

·

Stayed 2 nights

The rooms were very nice. A few things were annoying, like the elevator was broken for one night (not complaining, got it fixed fast), they didn’t clean the room when we left, and there was no netflix on the tvs. But overall, loved everything that was in the room like the fridge, the bed was comfortable, and the bathroom was big, clean, and organized.

6

Sabrina

Jul 24, 2023

·

Stayed 3 nights

Falling apart a little bit. Lack of basic amenities (ice machine, towel service to room, etc.) was annoying.

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Cleanliness

Many reviews report dirty hallways and rooms with strong odors; several mention mold, stained carpets, and pests (including roaches and occasional bed bugs). A few guests found areas clean, but overall hygiene concerns recur.

Related guest reviews

4

Sophie

Oct 24, 2024

·

Stayed 1 night

The property was dirty and smell bad. The room smelled really bad and what also dirty especially the carpet in the floor. It is definitely not worth the price.

4

Mekhi

Aug 11, 2025

·

Stayed 4 nights

Biggest issue was the dirtiness in the details. Bed was okay but floor and walls needed to be cleaned. Bathroom drain was weirdly damaged. Carpet had bad smell. Bedding was clean. A/C worked. I like having a full kitchen but with how dirty it was, I didn't spend much time in the room.

6

Kaitlin

Oct 2, 2025

·

Stayed 1 night

Dirty lobby and hallways. Room was outdated with many broken/missing things.

2

Emily

Aug 3, 2025

·

Stayed 1 night

I have never had the need to write a negative review for any of the hotel stays I’ve had in 30 years - I felt I needed to warn anyone looking for a comfortable night to not book this hotel. We were given room 135, a one bedroom suite. The smell was gross, there was a layer of dust/grime on everything in the room. The furniture was worn down, the bathroom was gross. Just trust me - don’t do it.

2

Sean

Oct 12, 2025

·

Stayed 1 night

Property was disgusting. Outdated and worn furniture. Holes in the walls, stains in the tub and blood on the bathroom light. Trash left in the hall near the elevators. Used plungers left in the hallway. Had to call twice for extra sheets for the sofa bed but had to go to the front desk and get them myself. Hand soap in the shower next to the shampoo and conditioner.

4

Diane

Oct 27, 2025

·

Stayed 1 night

I don't have pets so that was of no interest to me. The hallway and elevator were not clean. The place had a very rundown look and feel about it. While there was a kitchen area there was only one chair so the two of us could not sit at the same time. There was no lounge chair just one office chair. Only three hangers in the closet. The coffee pot was dirty, so I had to clean it before I made coffee. There was only three pillows on the bed, so I had to call down for another one.

2

Lindsay

Jul 13, 2025

·

Stayed 1 night

Room was filthy

2

Robert

Jul 8, 2025

·

Stayed 2 nights

No tv reception, crumbs all over the floor, housekeeping barged in for no reason while I was in the bathroom. Smelled like mold and sweat when I entered the room.

4

Edward J

Aug 2, 2025

·

Stayed 6 nights

It was a DUMP with a big letter D. The moment you walked in you knew it was a dump. The carpets haven't been cleaned in what looks like years. The rooms were just as bad. The kitchenette had not been cleaned and crumbs in the shelves. I felt uncomfortable to stay there as well as for my safety. There were police doing a raid or similar in the very next door. I also believe that illegal immigrants were staying there. There was nothing nice I can say

4

Aunnakalia

Dec 17, 2023

·

Stayed 2 nights

The room was dirty and had a strong mildew odor. There was a pool of water in the dishwasher. The door was broken and would not close or open without extra force. I’ve never seen to many bugs in any hotel I’ve stayed in. A ton of lady bugs (super weird to me) and stink bugs. The gentleman at the front desk was kind and switched our room. The new room smelled bad as well but with a smell I couldn’t identify. The room was cleaner. Still had bugs.

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Rooms

Suites are spacious with full kitchens, but decor is dated and fixtures often feel worn; noisy HVAC is common and some TVs or outlets don’t work. Wi‑Fi can be inconsistent, and furniture layout can be awkward.

Related guest reviews

6

Richard

Apr 22, 2024

·

Stayed 1 night

- No bath mat - Recliner too close to the bed - I had to move it

10

Kevin

Jun 19, 2025

·

Stayed 2 nights

I had an amazing time at this location! From the moment I checked in, greeted by staff. He was very helpful and gave me the rihht information to help ease my mind with questions. The room I had was very spacious! I mean I almost felt like I was in a condo or apartment, office desk with a chair to help with any business tasks you have. Full size FRIDGE! I REPEAT FULL SIZE FRIDGE! I could go to walmart and stock up enough to last me a month if i wanted to. The ehole latout was AMAZING! All in all i will most likely book this place whenever I visit! 5 out of 5

6

David

Feb 14, 2025

·

Stayed 1 night

The A/C unit was loud, would not turn off, running toilet. Not a good night sleep.

6

James

Oct 4, 2023

·

Stayed 5 nights

Property is run down. Could have been cleaner. The heater unit was noisy. The lights in the room are so dim, you can hardly see.

8

Marlene

Jun 20, 2025

·

Stayed 1 night

External is good. The elevator was dirty. The room is very spacious and bathroom. Tge bedroom is closed off and as a living room area. I would stay again.

10

Erin

Jan 2, 2025

·

Stayed 1 night

The stay was great but the bed and pull out couch left all of us hurting today. So uncomfortable and hard.

6

Carol

Oct 9, 2023

·

Stayed 1 night

The bed was comfortable and clean. There was a full kitchen which was nice. However the bathroom sink had a large crack running right into the bottom which was filled with some kind of sealant. Every time you got up from the toilet the whole seat vibrated like it would fall off. As I stated the bed was clean and comfortable. The only other thing was that the recleaner was put right to the bed so it would be hard to get into the bed on that side. We moved it and wondered why. Plug did not work on one side of the bed.

6

Roy

Jun 8, 2025

·

Stayed 6 nights

Price was competitive. Area was safe and quiet. Property seemed poorly managed based on several observations: Outlet not working in bathroom; GFCI wouldn't reset. No liquid bath soap in shower; empty slot where bottle should have been. No desk chair; the only chair in the room was a reclining easy chair which was comfortable but useless for the desk.The front desk guy promised to have a desk chair brought to the room, but that never happened. Very little silverware or dishes. The couple of plates and bowls that were there were not microwave rated, and got very hot. Not enough hangers in the closet. Precor exercise bicycle made strange noise; front desk guy said he would have maintenance man check it out. No change 3 days later. Several washing machines were out of order, including the only front loading model. Floors in Kitchen and bathroom areas felt slippery; perhaps they weren't rinsed properly after cleaning? Refrigerator door handle was missing. Bathroom didn't have an exhaust fan. Dirty window curtain with unraveled hem. WiFi was inconsistent, sometimes didn't work at all. My wife wasn’t able to get her phone to access it at all. When I checked out the guy at the desk told me that since I had booked through Expedia my invoice would come from them. Expedia said that the hotel was supposed to provide it. A fellow guest asked for a change in the credit card used at beginning and end of her stay. They charged the original card on file anyway.

8

Johanna

Jun 5, 2025

·

Stayed 2 nights

The rooms were very nice. A few things were annoying, like the elevator was broken for one night (not complaining, got it fixed fast), they didn’t clean the room when we left, and there was no netflix on the tvs. But overall, loved everything that was in the room like the fridge, the bed was comfortable, and the bathroom was big, clean, and organized.

10

Ronald

Jun 11, 2023

·

Stayed 1 night

Good for me as a business trip with overnight stay. HVAC was noisy.

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Service

Staff are often friendly and helpful with standout front-desk interactions, but service is inconsistent: reports include overbooking, slow or absent check-in support, and delayed responses to towel or maintenance requests.

Related guest reviews

2

Lourdes

Jul 18, 2024

·

Stayed 4 nights

We got there and the hotel over booked. We got there almost late at night and were told they overbooked. The person who told us this didn't even apologize. We will never book in this chain of hotels.

2

Farrah

Feb 2, 2025

·

Stayed 2 nights

Had a horrible experience at this hotel...I should've known better to go back there after my last not having toilet paper in the entire hotel smh. This i had to switch to 4 different rooms for my 2 night stay because the TV did not work...Front desk stated that the cable was updated but sid shotty job...And cable stoll needs to be updated.

6

Wayne

Jul 4, 2025

·

Stayed 3 nights

The price was great the stay was convenient. The carpet was not clean and it smelled like dog. I get it. It was pet friendly, thats whi gave I gave it 3 stars but, really needs to be deep cleaned when pets stay there. They never replaced our towels daily. Every hotel replaces towels and face clothes. Outside of that, the staff was nice and always greeted us throughout the day. I will reserve a room here again but i wont bring my other half with me back to this hotel. She didnt like the change of towel service, and ahe also found hair all over the bathroom that she had to clean. The crazy thing is we arrived way past our check in time, so they had plentyvof time to clean the bathroom. Anyway, thanks for the hospitality. Do better for business.

10

Rachel

Oct 9, 2025

·

Stayed 2 nights

Great service, friendly staff

10

Andrew

Aug 9, 2024

·

Stayed 1 night

William at the front desk was very personable, very hospitable, and made sure I had EVERYTHING I needed for my stay. I’m a Braintree resident, and I know all the surrounding muses and restaurants, and he listed off every nook and crannie that not a lot of people know about in that area. I was on business at the time. It made me feel even more at home, to know, that someone who doesn’t even live in this area, knows about all the popular attractions and businesses for this area. If my company had an open position, i would hire William in a heart beat.

10

MICHAEL

Jul 26, 2025

·

Stayed 2 nights

Front desk- Angel and Zane were extremely friendly and helpful! Room was nice and clean

8

Romaric Belmier

Jul 14, 2025

·

Stayed 1 night

Good customer service.

2

Michael

Jul 29, 2024

·

Stayed 2 nights

I arrived at the desk Friday 7/26/24 to check in I waited for 15 mins finally someone came the person said they were all alone I gave them my information and my license the person stared at the computer for at least 3 mins then says to me sir I’ll be right back. The desk person disappeared for about 5 mins then comes back looks at his computer for a few more minutes finally I said is everything alright he says no we’re are over booked. I asked to speak with a manager and requested that I’m put into a surrounding hotel as there is multiple on the same street. I demanded this because I was not contacted via cell phone or email that I provided when booking my hotel. He instructed me that I would need to request a refund and there’s nothing the hotel or him can or will do. I then told the desk person I’ve been in the hospitality industry for 28 years and the reason why I was unable to check in was because my room wasn’t made ready by hotel staff and that is why he left me to verify that then lied to me about the reason he then apologized a said sir you’re right that’s the exact reason. Completely unacceptable as I stepped away from the desk to check other hotel availability on the same area and I then overheard him instructing another guest that was checking in the same thing this guest had an even worse situation they booked their stay a month prior and flew into town for a wedding once again absolutely nothing was done for him either. I’m expecting full refund please help

6

Paul

May 12, 2024

·

Stayed 2 nights

Keys did not work all the time. My wife and I had to get them corrected a few times. Stopped by the front desk and asked for towels (there were none in room). They never showed up. Had to get them from front desk hours later.

10

Halima

Mar 18, 2025

·

Stayed 2 nights

I stayed here for a 2 night quick work trip to Boston. I arrived hours before my check in time, extremely exhausted and thought I would have to wait in the lobby but the gentleman at the reception was extremely nice, friendly and professional. He was very helpful getting me into my room immediately seeing how tired I appeared. They had a collection of snacks, water, frozen dinner and coolers for drinks which was nice. The rooms as the building were old but clean and neat. There was some sought of renovation still going on but it wasn’t noisy and there wasn’t any form of disturbances. The rooms had a small kitchenette, with electric table top range for cooking, a refrigerator, microwave, dinnerware, cutlery, coffee machine/coffee and a pot. In short it had all the essentials that you need. The only reason I am not rating this a 5 star is because my shower was broken and only dribbled. I DID NOT tell them about it because the guy who worked evening shift at the reception didn’t look too approachable and I just wasn’t ready for drama over a 2-night stay plus I was too busy working and didn’t get to use the shower as often as I would have. So I won’t hold this against them at all. Otherwise this was as convenient as it could get especially for the price. I enjoyed my stay here.

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Location

Convenient for South Shore Plaza shopping and highway access; rides into Boston are straightforward. The setting is industrial with little scenery, and while some found it quiet, a few felt uneasy.

Related guest reviews

6

victor

Mar 27, 2023

·

Stayed 2 nights

It was clear that this hotel was in a transition period of ownership, the facility was in need of major renovations. My room needed an additional chair for two people to sit since it had a full kitchen, they also charged 5 dollars to park when they didn't have a secure parking lot and it was on a dead-end with nothing but warehouses around them. The management was as helpful as they could be, but they have a lot of work ahead of them.

10

emma

Jun 25, 2025

·

Stayed 1 night

The room was very clean and a great size. It was super easy to get an uber and travel into Boston. The staff were the sweetest and very efficient. Would stay again!

6

Jacob

Aug 19, 2025

·

Stayed 1 night

near the mall

10

Melinda

Apr 21, 2024

·

Stayed 1 night

Great location to many different things. Feels like a safe neighborhood to spend a night in with young children.

6

John

Jun 24, 2024

·

Stayed 5 nights

Industrial area

10

Anthony

Nov 12, 2024

·

Stayed 1 night

We stayed just a night, and checked out early, so we never really got a chance to experience the place. Its value and proximity to the highway was the major draw. Next time, we’ll visit Konditormeister, Bin Endz, and Widowmaker, all located on the same quiet street.

8

Allia

Aug 2, 2025

·

Stayed 1 night

Close to south shore plaza for shopping and plenty of restaurants in the are . Also easily accessible for highway access

10

Paula

Jun 22, 2024

·

Stayed 3 nights

Convenient location for my needs

8

James

Mar 24, 2024

·

Stayed 1 night

View and the parking easy

6

Charlene

May 18, 2023

·

Stayed 2 nights

The property was an ok stay. The smells in the hallways and room was definitely off-putting [you can smell the cheap clean products they use, it didn't eliminate the smell, but added to the unpleasant-ness]. It's in an industrial location, so no great views out of your window. I did like the size of the rooms. Conveniently located near the mall and restaurants. Overall,an ok stay for the pay

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Dining

There is no breakfast or on-site restaurant; guests rely on in-room kitchens and lobby snacks. This suits self-catering but disappoints travelers who expected breakfast.

Related guest reviews

10

Kevin

Jun 19, 2025

·

Stayed 2 nights

I had an amazing time at this location! From the moment I checked in, greeted by staff. He was very helpful and gave me the rihht information to help ease my mind with questions. The room I had was very spacious! I mean I almost felt like I was in a condo or apartment, office desk with a chair to help with any business tasks you have. Full size FRIDGE! I REPEAT FULL SIZE FRIDGE! I could go to walmart and stock up enough to last me a month if i wanted to. The ehole latout was AMAZING! All in all i will most likely book this place whenever I visit! 5 out of 5

8

Mrs. Alide

Apr 20, 2024

·

Stayed 1 night

Small kitchen in the room with everything you need

10

Jessie-claire

Aug 6, 2023

·

Stayed 1 night

Great spot and love having the one bedroom and full kitchen. Only this time we had 2 cups, 2 forks and 1 bowl in the room. The purpose of a kitchen was so we could have breakfast in the room as the hotel doesnt provide breakfast. The kids drank cereal from a cup which defeated the purpose of having a full kitchen.

8

Sean

May 3, 2024

·

Stayed 4 nights

Room had more amenities than I expected, and you’re able to borrow Cooking equipment

8

KATIE

Mar 22, 2023

·

Stayed 4 nights

Good extended stay hotel. Good size fridge with automatic ice maker. A couple of minor issues with the room, no dishwasher soap or dish soap and the body wash pump didn’t work. They gave us a replacement pump, but the bottle is locked in so we could not replace and use. At least there was bar soap for hand washing.

2

Dayronel

Mar 17, 2025

·

Stayed 1 night

Expedia says they serve daily breakfast and they don’t, they actually have overpriced junk food for sale instead. Horrible experience, room door was stuck, dents all over.

8

FELIX

May 9, 2023

·

Stayed 3 nights

It has it's own small kitchen. It looks like an studio apartment. I like it.

10

Kendra

Nov 21, 2025

·

Stayed 1 night

We had an amazing time. It was really nice cause you have your own kitchen right there and go grocery shopping and make a steak dinner and the mall and movie theaters right across the street very efficient and flexible for a short schedule before a work week.

10

Halima

Mar 18, 2025

·

Stayed 2 nights

I stayed here for a 2 night quick work trip to Boston. I arrived hours before my check in time, extremely exhausted and thought I would have to wait in the lobby but the gentleman at the reception was extremely nice, friendly and professional. He was very helpful getting me into my room immediately seeing how tired I appeared. They had a collection of snacks, water, frozen dinner and coolers for drinks which was nice. The rooms as the building were old but clean and neat. There was some sought of renovation still going on but it wasn’t noisy and there wasn’t any form of disturbances. The rooms had a small kitchenette, with electric table top range for cooking, a refrigerator, microwave, dinnerware, cutlery, coffee machine/coffee and a pot. In short it had all the essentials that you need. The only reason I am not rating this a 5 star is because my shower was broken and only dribbled. I DID NOT tell them about it because the guy who worked evening shift at the reception didn’t look too approachable and I just wasn’t ready for drama over a 2-night stay plus I was too busy working and didn’t get to use the shower as often as I would have. So I won’t hold this against them at all. Otherwise this was as convenient as it could get especially for the price. I enjoyed my stay here.

6

Sabrina

Jul 24, 2023

·

Stayed 3 nights

Falling apart a little bit. Lack of basic amenities (ice machine, towel service to room, etc.) was annoying.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$90
February	$89
March	$80
April	$111
May	$122
June	$277
July	$143
August	$132
September	$133
October	$138
November	$99
December	$95

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $238	19 $185
20 $115	21 $115	22 $115	23 $116	24 $115	25 $189	26 $211
27 $141	28 $117	29 $117	30 $117

Su	Mo	Tu	We	Th	Fr	Sa
				1 $120	2 $163	3 $167
4 $136	5 $136	6 $136	7 $146	8 $146	9 $182	10 $211
11 $136	12 $146	13 $145	14 $146	15 $136	16 $185	17 $180
18 $136	19 $142	20 $143	21 $144	22 $144	23 $176	24 $202
25 $142	26 $141	27 $140	28 $140	29 $140	30 $173	31 $192

Sonesta Simply Suites Boston Braintree

Prices for Sonesta Simply Suites Boston Braintree

Monthly average prices

About this property

Location

Room options

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Studio Suite, 1 Queen Bed

Suite, 1 Queen Bed, Accessible (Mobility Roll in Shower One Bedroom)

Suite, 1 Queen Bed, Accessible (Mobility Tub One Bedroom)

Studio Suite, 1 Queen Bed, Accessible (Mobility Roll in Shower)

Suite, 1 Queen Bed with Sofa Bed (One Bedroom)

Guest reviews of Sonesta Simply Suites Boston Braintree

Who stays here?

What guests think

Property Policies

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