Renaissance New York Harlem Hotel

Great renovation and design of A historic building.

This property needs a large sign out front so travelers are able to locate them easily.

The property has a great location but the areas around the hotel seemed unsafe and the elevators were a problem. They took to long to arrive no matter what time day or night

New building - room was spacious (big for NYC) and had a great view. Nicely decorated. Hotel block is a little dirty and lots of street vendors but areas around are nice. One elevator was broken so there was a little back up. The hotel was hard to find as there is really no signage.

Great hotel. I love the on-site restaurant on the 5th floor and fitness center on the 6th floor. The restaurant has great food and the bartenders are very friendly and attentive. This location is centrally located, with convenient access to multiple subway lines. I will definitely put this hotel on my list of places to stay in the future. I have two friendly suggestions... 1) This hotel has three elevators. There is one elevator where the directory screen is out of order. The printed instructions are great as a temporary alternative to give patrons guidance on how to navigate between the different floors. You may want to prioritze this repair to avoid confusion. I experienced several fellow patrons who accidentally went up and down between various floors, especially those who were trying to get to the restaurant on the 5th floor. Many forget to give the card reader a 2nd tap after entering the desired floor, which leads to the merry-go-round😂. 2) Please consider placing trash cans on each floor.

Great hotel with a cool bar and restaurant

Awesome location. Beautiful hotel. Great in house entertainment

The showers are fantastic!! The lounge is very cool and chill. Live music nights are fun!

I have to come up here for comedy and while I can say. I will definitely be staying back at this. Do need to change as far as on the amenities website. They said there was an outside. They said there was an outside area for like a patio. And there really wasn't one, but I think other than that. It's a beautiful hotel. The guy who checked me in was amazing! And the girl that night was ridiculously sweet heart and sleep and funny. And the bar manager for the restaurant manager.He was amazing like it was nothing short of amazing.I just did not like the fact that when you wanted to go on the patio to have some new time to yourself.There was no patio to go till you have to go stand in front of the hotel otherwise at night.I'm staying here again for sure

Great place to stay. Energy and vibe is second to none for that authentic Harlem experience. My only complaint is parking. There needs to be valet or an affiliation with local parking lots at the minimum.

Booked 3 nights Renaissance hotel harlem checking in June 20 and out 23. The hotel bed sheets were so disgusting with blood like stains on both two beds. Requested for room change but the hotel refused. Have to check out after 1 night. Requested refund for the rest two nights we didn't stay but was rejected, saying it's hotel's policy. The refund policy should only stand if the hotel offer what paid for. Does that make sense? Please be causious. See the pictures. Can't believe this is a 4 star hotel charging over $300 a night exclusing breakfasts.

Staff was great. Hotel was clean and comfortable

Very clean and modern facilities

With a relative in Harlem this is the 4th time I have stayed at this property. I do not plan on going back. Each time I have stayed there The hotel had a an odor. This time was no different and an employee confirmed to be that they have pipping issues that causes the sewage to back up and smell.

Dirty, dangerous, and a surly manager. Stay somewhere else, unless you like the smell of urine in the lobby, brown stains on your towels, and playing "I wonder who's body hair this is?" in your bed.

Room had a musty smell and did not feel clean.

I absolutely love my stay, comfortable, clean, the overall staff services were professional.

Clean hotel. Great lobby entertainment and food.

Safe and clean.

There was a water issue during my stay. The water was coming out brown, and you had to let it run for a while to before clear.

It would get 5 stars if it wasn't for the street noise, slight issue with wifi, hall noise and slight curtain issue. It is perfect for the M50 bus route. A C Train. Safer than I expected. I walked to 141st. Seems to be the south west quarter of the building they show. They gave me 3 $25 coupons for their restaurant. Didnt use them. Totally modern. Way better than the other junk in NYC at this price. Great views. Big tv. Ignore the Target and Trader Joes and Whole Foods. Two blocks south is Lincoln Market. No lines and better selection and prices. Also find BTL two blocks north and west for wine.

Just wanted to use microwave and fridge but those were not available in the hotel

Service was average. Room was clean. Bathroom was not enclosed!!! No privacy at all.

The bar is beautiful (amazing cocktails), and the room was good. We were disappointed by the “City View” room, which was a room on the side of the building, rather than facing the city. If we went out of the room, stuck our heads over the balcony and stretched out we could see the city…

It was okay. The beds needed to be raised more from being close to the floor

The room was a little tired and the layout was odd. The sink was very close to the bed, and the toilet was just behind a sliding door, also near the bed. We were told we got a room upgrade, which made us shudder to think what the original room looked like! We had breakfast and lunch at the lobby restaurant, and lunch service was good, breakfast was incredibly slow. We actually thought they lost our order, we had to ask several times to finally get it. The staff was always pleasant and the food was good.

Very loud. Poorly sound-proofed and made it really hard to sleep. Lots of traffic noise despite being on high floor. Would not recommend.

Room is very small

Horrible noise at night. I am familiar was staying in New York City and have stayed in different parts. Many times. The loud music coming from vehicles as well as noise on the street was unbelievable in the evenings and at night. Particularly during the weekends. We were on the 24th floor, and we could still hear everything as though it was in the hallway. Walking off of anything besides 1 25th St. was dangerous. Only way we would travel at night would be the other Uber or getting off at 125th st subway. Absolute worse location and staff not the friendliest. Though hotel was clean. Never stay there in Harlem again!

The room was well set up, given the smaller size. It was very clean. We were given an upgrade to a city view once we registered as Bonvoy members. Be aware that some of the rooms don't actually have a separate, closed off toilet/shower. You can see that if you look closely at the photos on their site. We inquired about that and they gave us a room that did have a way to close off the toilet/shower. The staff were very polite and accommodating. The area around the hotel isn't all that great, but we didn't feel unsafe. We had to use our key in the elevator to get to our floor. Our floor was very quiet. I would stay here again.

No housekeeping I had to constantly request towels and for my room to be cleaned

Nice hotel and the wait staff both at the front desk and restaurant were great, however the customer service we received when trying to make sense of of surprise $200 charge was extremely rude. We travelled here with a budget and this after stay charge of destination fees compromised my wife's care needs and we were not made aware of this at check in. I have NEVER been to a hotel that says they are collecting full payment only to separate fees into before and after stay transactions. This caused us great difficulty to say the least.

The property was so noisy. Even at check-in you couldn't hear. Why put guest check-in near the bar and the restaurant? We had a couple arguing from 11:30pm until 2:42am. Called down to front desk and nothing was done.

We were able to get early check in and after the redeye flight from Seattle this was amazing. I want to give a huge shout to Daisa who was amazing at her job, so friendly and kind. She leveled our experience to a 5 star. I hope she gets recognized for her amazing job performance.

While the check-in process was pleasant, there were several service challenges during our stay. We were not informed of the hotel’s cleaning policy at check-in, and only upon our third request for simple items like coffee and coffee cups were we told that standard cleaning is provided every third day unless requested otherwise. Despite this, the bed was made, and towels were replaced daily without our request, while other basic services—such as trash removal and coffee replenishment—were inconsistent and required follow-up. Additionally, during our second request for coffee cups, we were provided with clear plastic cups that melted when coffee was dispensed, making them unusable. Experiences like this, combined with the inconsistent communication around services, left us feeling frustrated and underserved. We also noticed that interactions with staff were less attentive compared to what we observed with other guests. As two white gay men, this left us wondering whether implicit or explicit bias may have played a role in the level of service we received. We understand the complexities of managing hotel operations, and we appreciate the efforts made to accommodate all guests.

All of the Staff are to be commended. The Front Desk, Dinning, and Cleaning personnel were so incredible. This was my second stay and I look forward to my next stay soon. Please let the Hotel know how thankful I am.

I booked for King bed but they put me in 2 queens bed.

Terri front desk staff excellent

This is a good hotel. It is a Marriott property, which means service will be good. Harlem is fascinating, and the subway is very close by. Breakfast was excellent. Front desk is extremely helpful. Very pleasant place.

They could provide better service. We had to call hotel staff 3 times to get toilet tissue paper and it was delivered after 30 minutes

We enjoyed spending time in Harlem adjacent to the historic Apollo Theater. The management and staff are pleasant and attentive. The location was reasonably close to Columbia University, where we attended an evening event.

It was a nice stay overall. Room is beautifully designed and very efficient considering it’s tiny size. It was a little weird that you can see the toilet from the bed :) Apollo Theatre is next door, if you want to hear live jazz or fix your hair or eat soul food or go to church-everything you need is right there, including mythical NY pizza for only 1$ ( now it is 1,50$ LOL) So, yes-I recommend this place.

The hotel was nice but the area not so much

Comfortable stay with friendly staff. The rooms are clean and the location is amazing. I will be back soon

The hotel isnice and the lobby is great but the area to the east a couple blocks down was very unsafe and I didn't feel comfortable walking, especially at night.

This is a good hotel. It is a Marriott property, which means service will be good. Harlem is fascinating, and the subway is very close by. Breakfast was excellent. Front desk is extremely helpful. Very pleasant place.

Great hotel adjacent to the legendary Apollo Theater. Buses and train station nearby.

Next door to the iconic Apollo Theatre. Walking distance to two subway stations and Columbia. No doorman service and limited taxi service (without calming). Lobby is on 5th floor. The hotel is newly refreshed and iconic/historic feeling. Neighborhood is mixed - some parts felt dirty and at times a bit unsafe.

Great iconic location with easy access to midtown via subway nearby

Loved being in Harlem close to everything

Excellent bar atmosphere with jazz band, cool design of the lobby and room, and delicious restaurant food

Soulful stay, nice property & excellent staff! Breakfast was awesome

The room was a little tired and the layout was odd. The sink was very close to the bed, and the toilet was just behind a sliding door, also near the bed. We were told we got a room upgrade, which made us shudder to think what the original room looked like! We had breakfast and lunch at the lobby restaurant, and lunch service was good, breakfast was incredibly slow. We actually thought they lost our order, we had to ask several times to finally get it. The staff was always pleasant and the food was good.

room was smaller than I expected but very nice. dinner at the Victoria restaurant on Sunday night was a horrible experience (30 minute wait only to find out that entrees were not available). breakfast at the same restaurant was MUCH better; possibly due to the staff that was on duty. Additional training for the staff is needed but I will stay here again.

Amazing stay. Great and friendly service. Good food. Convenient location. Bat is hopping every night. Loved it.

We arrived for breakfast at 10:18 and were told they wouldn’t seat us because last seating was at 10:15. Unacceptable

During my recent stay at the hotel, I was pleasantly surprised by the property's appealing ambiance and the warm demeanor of the staff. From the moment I arrived, the team displayed a genuine eagerness to assist, making me feel welcomed and valued as a guest. This positive experience, however, stood in stark contrast to the disappointments faced at the hotel’s restaurant. On my first night, I opted to relax at the bar, only to find myself served a half-sized drink but charged the full price. This was a concerning start. The following day, I tried to enjoy dinner through room service, utilizing a $25 voucher provided by the hotel. Unfortunately, I was informed that I had to physically go down to the restaurant to redeem it. This stipulation was never disclosed to me when the vouchers were handed out, leading to significant frustration as it undermined the convenience that room service is meant to offer. The situation escalated on Saturday night when I decided to dine in the restaurant and ordered additional chicken to take back to my room. After a relaxing shower, I was dismayed to discover that the chicken was burned. I promptly contacted the restaurant to express my concerns, only to be met with a curt response from the hostess, who insisted that I return the chicken for an exchange—a request that felt unreasonable, especially as it was the restaurant's error. I conveyed my dissatisfaction, mentioning that I would be leaving a review about my experience. Twenty minutes lat

This property stops the coffee service 15 min early, and dining 45 min before posted closing time. You get the impression you’re not wanted on the exciting 6th floor, or maybe it’s a dress code for the young and beautiful. The room is comfortable, quiet enough as the fan mutes all noise, with a well thought out floor plan, and the bed super comfortable. Very clean due to diligent cleaning staff.

Great property, great stay. I would definitely stay here again and eat and drink at the hotel restaurant.

Food at the restaurant was absolutely delicious.