Is parking available at the property?

Parking is available on-site and is self-parking with a fee of USD 10 per day. There are also wheelchair-accessible parking spaces.

What type of breakfast is offered?

A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM.

Does the property allow pets?

Pets are allowed with a fee of USD 75 per pet, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Complimentary airport shuttle services are available 24 hours.

What accessibility features does the property offer?

The property features elevators, step-free entrances, wheelchair-accessible facilities including the registration desk, public areas, rooms, and bathrooms. The pool is also wheelchair-accessible.

Where is the property located in relation to key landmarks?

The hotel is located within a 10-minute drive of Bank of America Stadium and Spectrum Center. It is approximately 10.8 miles from Carowinds Theme Park and 5.1 miles from Charlotte Convention Center.

Is there a swimming pool at the property?

Yes, there is a seasonal outdoor pool available from May to October, operational from 9:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of extra beds or cribs. Guests are encouraged to inquire directly for specific needs.

Tru by Hilton Charlotte Airport Lake Pointe Hotel

Average nightly price at Tru by Hilton Charlotte Airport Lake Pointe by month, last 12 months (USD)
Month	Average price
January	$130
February	$134
March	$136
April	$142
May	$134
June	$130
July	$134
August	$119
September	$119
October	$150
November	$125
December	$115

What guests think

Across recent reviews, Tru by Hilton Charlotte Airport Lake Pointe is praised for clean, modern spaces and convenient airport access with shuttle service, while common drawbacks include paid parking, small rooms, occasional noise, and inconsistent bar/restaurant availability.

Many guests highlight friendly, helpful staff, though a number report inconsistent service, including curt front desk interactions and occasional housekeeping issues. Breakfast is often described as good with hot options, yet start times and availability vary, and some say it operates next door or relies heavily on disposable ware. Expect a modern, efficient stay geared to short airport stopovers.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The airport shuttle is widely used and often helpful, though several guests reported long waits or full buses. Parking is paid via a third party and draws frequent complaints; the lobby has social spaces and a sometimes-closed bar, plus a gym.

Related guest reviews

10

Michelle

May 24, 2025

·

Stayed 1 night

Love the shuttle to airport and parking of car!

6

Diana

Dec 28, 2024

·

Stayed 1 night

The room and overall property is clean and close to the airport. Called as instructed when we were walking to loading zone 1 to catach the shuttle. I was placed on hold and the was told they ledt without us but not to worry another shuttle would be there in 12/15 minutes. After 30 minutes and 2 more phone calls we were picked up. After checking in, we were informed there was only 1 shuttle for 3 hotels and we could either picked up at 7:00 or 8:30. All other times were full. We had to pay for an uber back to the airport.

10

Ronnie

May 31, 2025

·

Stayed 1 night

Clean property attentive staff 24 hour airport shuttle

8

Susan

Jul 15, 2024

·

Stayed 1 night

We were told 4 times that the airport shuttle was on it's way.....a total lie 4 times. Multiple other hotel shuttles were making numerous trips. Finally after 45 minutes we got a cab and paid over $20 for transport. Very disappointing. I know which shuttles were making frequent trips and will be selecting one of those for my next stay. We also had to Uber to the airport in the morning because we were told the shuttle was full-only it wasn't because people just failed to show up. More of our money wasted.

10

Karen

Sep 1, 2025

·

Stayed 1 night

Didn’t like $10 parking

10

Kelly

Aug 1, 2024

·

Stayed 2 nights

What a very nice hotel experience! Family friendly, nice breakfast buffets, although a small selection for cooked foods, everything we had was excellent! The beds were comfortable and the a/c unit worked perfectly for this menopausal grandma. Friendly staff, nice gym and the bathroom lemony products were wonderful! Having a nice shuttle to/from the Charlotte airport was perfect. Saved to my favorites in Hotels.com. i will be back again!

10

Suezetta

May 27, 2025

·

Stayed 1 night

Nice hotel even provides parking if traveling which I think is a plus.

10

Belinda

Jul 17, 2025

·

Stayed 1 night

Hotel is very clean and comfortable. Shuttle to airport and pick up is offered. On site safe extended parking for a fee.

10

Trinity

Oct 13, 2025

·

Stayed 2 nights

Well we were looking forward to the bar being there and it’s closed on weekends so that was disappointing. The room was great and clean. Bed was comfortable. The hotel was pretty clean but we constantly saw spelt Fri is on the floor and food. They had a group of kid sports there and because of that it was louder. You could hear your neighbors pit their toilet seats down and doors opening and closing so not very sound proof but overall we had a great stay.

8

Carl

Apr 22, 2025

·

Stayed 1 night

The property is like any Hilton Tru property. Was very clean, modern, and has a breakfast option. What I didn't like was the parking. They use a 3rd party vendor which requires an online payment which charges $10 per day, plus a $2 service charge. Considering you can't pay with cash at the front desk; the service charge is insult onto injury. I don't understand why Hilton would agree to this set up as it puts their customer into a forced service and the related fees situation. Feels super abusive. So much so, that I won't ever stay in another Tru that doesn't provide free parking. Second, issue is the lack of EV charging. So, I get to park for a fee, in front of sign that states parking at my own risk, and there are no EV charging options. In other Tru locations there are EV charging options (need more non NACS options BTW). Seems Hilton, while monetizing the parking would at least require the vendor to add value to the parking experience. It's so tiring to be nickeled and dimed to death by corporate giants. And this particular experience got my goat.

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AI-generated summary based on recent guest reviews

Cleanliness

Most reviews praise very clean rooms and public areas. A smaller number report lapses such as dirty linens or items left from prior guests.

Related guest reviews

10

Kayla

Sep 22, 2025

·

Stayed 1 night

My stay at this hotel was amazing. The staff were very friendly and helpful. The lobby had a pool table. They had plenty of space to enjoy in the lobby. They had complimentary coffee tea and water. The room was so clean and inviting. The bathroom was so clean and nice. Everything was new also. I had plenty of towels provided so we really didn’t need anything. They also provided a complimentary hot breakfast. I will definitely stay there again.

8

Stefanie

Mar 31, 2025

·

Stayed 2 nights

Everything was really nice and clean. Only negative was finding a box of condoms on the floor by the bed my 10 year old was sleeping in. Breakfast was good and had plenty of variety. Beds were as comfortable as can be expected.

10

Karla

Jan 7, 2025

·

Stayed 1 night

Proper exceeded expectation. Very clean, new, helpful staff and convenient location.

10

Vince

Dec 2, 2024

·

Stayed 1 night

Have never stayed in a hotel so clean in years of travelling

4

Nathan

Dec 12, 2024

·

Stayed 1 night

$10 per night for parking $1.99 processing fee. So figure that into the rate when booking. The room was so small you can barely walk around the bed and the furniture. The front desk staff were rude. There was a big funky spot that could’ve been wiped clean on the bench as soon as we walked in the room. I’m not gonna say what it looked like. We stay at Hilton every where we go and this was our first Tru. And will be our last. Breakfast isn’t until 7. If you have a 9 am flight you don’t have time to eat.

10

David

Nov 28, 2024

·

Stayed 1 night

Very nice, clean, and comfortable room with king size bed. The check in and out staff were wonderful! So convenient to have breakfast included and there were so many great choices.

10

Pascale

Nov 25, 2025

·

Stayed 1 night

Room was spotless, complimentary breakfast was top tier and I truly enjoyed my stay

6

Tierra

Oct 18, 2023

·

Stayed 1 night

My daughter found used tissue under a pillow letting me know they did not change the sheet.

4

Christopher

Apr 1, 2025

·

Stayed 1 night

Sheets were dirty

10

Nahtefa

May 23, 2025

·

Stayed 2 nights

I enjoyed staying here. The hotel was very clean and quiet. The staff was very helpful and friendly. Although your car was safe in the parking lot you still had to pay to park which I really don’t agree with that. The breakfast was good and all of the employees that I came across were very helpful.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern but generally small with minimal storage, platform beds, and limited in-room amenities (often no microwave or coffee maker). Noise from hallways and HVAC is a recurring complaint.

Related guest reviews

6

LaWan

May 16, 2024

·

Stayed 3 nights

The property was nice for our stay. I had a 2 queen bed and it was very limited in space and amenities. No microwave. The shower only option was very nice!!! There are no food places local, off in secluded area but quiet. And parking is $10 a day per vehicle.

6

Todd

Feb 22, 2024

·

Stayed 1 night

Tiny, cramped, cheaply appointed rooms with no coffeemakers or microwaves. The lobby amenities are great but the rooms are terrible.

6

Brittany

Jun 29, 2025

·

Stayed 2 nights

First, I’ve never stayed in a hotel that you had to pay for parking so that was a little disappointing. That should be something that I get when I stay with the hotel. I was also disappointed that there is no coffee maker in the room and that a mattress topper Was my blanket.

6

Tom

Jan 30, 2025

·

Stayed 1 night

Room extremely small for a non-urban location

8

Nathan

Jun 30, 2023

·

Stayed 1 night

The hotel is beautiful, but the beds were not thought through very well. The mattress is quite comfortable, but they sit on a platform that’s larger than the mattress; so, we all banged our knees on them. Also, it’s uncomfortable sitting at the edge with your legs hanging over the platform edge. Finally, the bedding was uncomfortable; the duvet kept coming out of the cover. Really disappointing for such a beautiful facility.

8

Ashantee

Oct 25, 2025

·

Stayed 2 nights

Nice hotel, small rooms. Overall good stay.

6

Johnny

Dec 22, 2024

·

Stayed 1 night

Room was absolutely tiny. Extremely hot and couldnt get it to cool dow. Also, the towel rack fell off the wall, took 2 days to get someone to come fix it.

4

Stephanie

Mar 16, 2025

·

Stayed 1 night

The property was new and clean The noise level was terrible throughout the night. Every time someone opened or closed their door it was very loud and woke us up Although I love that their are no carpets in the room you can hear other people walking about in their room Ealls seemed thin as you could hear people talking or watching television. We will not stay heat again

4

Harold

May 25, 2025

·

Stayed 1 night

Parking fee was a surprise but it is possible that I missed mention of it on the website while booking. We either had the noisiest guests in the world above and to the side of us or the walls and ceilings were paper thin. It was a truly awful nights sleep. We won't be staying here again

10

Leslie

May 31, 2024

·

Stayed 1 night

Black out curtain didnt work, nor did bathroom fan. I didnt care for the soap/lotion dispensers. In room coffee maker would have been nice. Staff was very nice and helpful.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and accommodating, with smooth check-in. However, multiple reviews cite curt or unhelpful front-desk interactions and occasional housekeeping or follow-up issues.

Related guest reviews

2

Norman

Feb 25, 2025

·

Stayed 2 nights

I happened to be 90 minutes early for check in, and there was no one attending the front desk. After standing there for about 15 minutes I had to call the number in order for someone to come out to the desk. Upon informing her that I would like to check in she said I couldn’t be checked in until 3pm. She didn’t even look to see if they might have had a room available, it was just a flat out no. I’ve never experienced that at any hotel before.

10

Oliver

Aug 23, 2024

·

Stayed 1 night

Front desk night clerk on August 21st. Is a first rate professional. All of us having a bad day and he just made us feel welcome and efficiently checked in 10 people like it was nothing. Impressed if he’s here Friday morning I’m gonna tell him so.

2

edith

Aug 22, 2025

·

Stayed 7 nights

During our stay, we had an item that was placed on the room desk go missing after housekeeping cleaned the room. We spoke with management about this, most likely the item was trashed by mistake. However, on our last day, we had a second item go missing which we did not realize until we checked out, we called the hotel spoke to front desk made the report. They stated that they would follow up with housekeeping and give us a call back or email us with an update, it’s been 2 weeks and we have not heard back from them. We had 2 items go missing during our stay!! We are very disappointed with the property. Management needs to look into this and check on their employees, there is a lack of protocol here. Would not recommend this hotel

8

Mershel

Aug 1, 2025

·

Stayed 3 nights

The room wasn’t cleaned or replenished after my first night’s stay. Everything else was great.

10

Emily

May 15, 2024

·

Stayed 2 nights

The only issue we had with our stay was the housekeeping service. They did not make our bed or empty our trash cans. Other then that , it would have been a 5 out of 5 stay

6

Sharron

Jul 23, 2025

·

Stayed 4 nights

What I like is the cleanliness off the hotel and the breakfast. What I had challenges with was when asking the staff a question some of them would say google it. Some of the staff on the side of TRU hotel where not helpful nor accommodating.

10

Zakiyah

Dec 29, 2024

·

Stayed 1 night

Staff was amazing! We needed a late checkout and they were able to accommodate with a smile ! My mom also left a bag in her room and they retrieved it with no issues. wonderful team.

10

Shanice

Nov 16, 2024

·

Stayed 1 night

Brittney was amazing and had the best customer service I’ve ever seen. Although people were not being as pleasant she still showed poise and kindness and respect. She needs her flowers and great service. The lady that took my key at 12:00pm during check out was also amazing . It’s nothing like walking out and receiving great customer service with a smile 😃 awesome team overall💕

10

Rebecca

May 10, 2025

·

Stayed 1 night

I was greeted by an amazing front desk person who was kind, funny, and very welcoming and helpful! The entire building was very clean, the room was very cozy, and the breakfast was absolutely delicious! I will be staying here again anytime I fly out of Charlotte.

6

Gabrielle

May 31, 2025

·

Stayed 1 night

Hostel older front desk lady. Not sure why she was so short with the man next to us and to my daughter and I when checking in. She snapped my ID out of my hand and was rolling her eyes . She did not have a name tag. Also the shuttle bus driver was texting and driving crazy.

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AI-generated summary based on recent guest reviews

Location

Very convenient to the airport and major roads. Nearby dining is limited for many guests, and a few noted outdoor odors.

Related guest reviews

10

Alan

Aug 10, 2024

·

Stayed 1 night

Nice location. Close to shopping and restaurants.

10

donal

Jul 16, 2023

·

Stayed 1 night

We came the night before a flight. Leaving the car there was easy and the shuttle ran frequently, so getting to the aeroport was no problem. Be sure to book the shuttle asap, however, because it books up quickly enough. On the return, we called from CLT and they came right out...very little wait for the shuttle. The rooms were lovely and the pool table was complementary, which was nice too. We found restaurants fairly nearby. Except for a restaurant in an adjacent hotel, however, you'd need a car.

10

Sherilyn

Aug 10, 2025

·

Stayed 1 night

Good place to stay near airport!

10

Kimberly

Jul 28, 2023

·

Stayed 1 night

Good location to the airport

8

Shaune

May 16, 2023

·

Stayed 1 night

Very clean and close to Charlotte airport, highly recommend!

10

Dallas

Nov 2, 2024

·

Stayed 1 night

Hotel was excellent, but the area smelled like sewer gases. Staff was very hospitable. The location was close proximity to the Charlotte airport.

10

Garth

Apr 7, 2025

·

Stayed 1 night

Everything was great except there are not any eating options in the immediate vicinity.

10

Kayla

Oct 8, 2023

·

Stayed 1 night

Perfect hotel right outside of the city. It will be my go to when visiting Charlotte.

10

Gregory

May 26, 2023

·

Stayed 1 night

Convenient location near airport.

10

Brittany

Jul 7, 2025

·

Stayed 2 nights

The property and staff met my needs. I just wish there were more eatery and activity options nearby. 9/10 recommend

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often rated good with hot options, but timing, quality, and setup vary, with some service provided next door and notable use of disposables. On-site bar/restaurant availability is inconsistent.

Related guest reviews

10

Teresa

Jun 29, 2025

·

Stayed 1 night

Breakfast was great!

10

Heather

Aug 2, 2025

·

Stayed 1 night

Breakfast had great options

8

Christopher

Aug 30, 2025

·

Stayed 1 night

Not bad just nothing newr hotel. Had breakfast availible at next door Hamiton which was not good.

10

Jeff

Jul 30, 2024

·

Stayed 1 night

Everything was great except for breakfast. Very few options. Not looking for much this was pretty bad.

10

Pascale

Nov 25, 2025

·

Stayed 1 night

Room was spotless, complimentary breakfast was top tier and I truly enjoyed my stay

6

Elizabeth Anne

Aug 17, 2024

·

Stayed 1 night

Unlike the property discription, there was no bar or restaurant. Limited food if you wanted to eat in your room. Had to walk to another hotel for table service. Same for included breakfast which was at adjacent Hampton.

10

Warren

Mar 31, 2025

·

Stayed 1 night

Very nice stay. Thank you! Pleasant staff and clean rooms. I am taken by surprise by the requirement to pay for parking that should be noted when booking the hotel. Also, we came to eat breakfast at 8:45am and it was already closed.

10

Chester

Mar 9, 2025

·

Stayed 1 night

Nice lobby with bar and sitting areas. Clean room, comfortable bed. Breakfast was actually at the Hampton Inn, attached through a short hallway, and was good, better than expected!

8

Caroline Mae

May 11, 2025

·

Stayed 1 night

Updated and modern, wooden floors are nice si that there’s not that typical carpet small that most hotels have. Clean and bright. Unsustainable using all plastic and throwaway. Breakfast was fine, coffee subpar

10

Mary

Mar 29, 2025

·

Stayed 1 night

I really enjoyed our one night stay at the Tru. Would definitely come back. However the breakfast, even though it was tasty, used a lot of plastic. Since there was a rating for eco friendly, they could find a way to use less plastic. Thank you. Otherwise, the room was clean, beds very comfortable, sheets were nice and the service was very good.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10 $170
11 $149	12 $144	13 $156	14 $165	15 $155	16 $155	17 $202
18 $132	19 $146	20 $182	21 $161	22 $151	23 $145	24 $159
25 $122	26 $134	27 $167	28 $145	29 $130	30 $134	31 $134

Su	Mo	Tu	We	Th	Fr	Sa
1 $114	2 $132	3 $156	4 $158	5 $135	6 $135	7 $138
8 $122	9 $131	10 $163	11 $131	12 $124	13 $122	14 $135
15 $112	16 $123	17 $130	18 $133	19 $125	20 $131	21 $141
22 $123	23 $116	24 $121	25 $116	26 $119	27 $122	28 $124
29 $112	30 $130

Tru by Hilton Charlotte Airport Lake Pointe

Prices for Tru by Hilton Charlotte Airport Lake Pointe

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Hearing Accessible

Room, 1 King Bed

Room, 2 Queen Beds

Room, 2 Queen Beds, Hearing Accessible

Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Room, 2 Queen Beds, Mobility Accessible

Guest reviews of Tru by Hilton Charlotte Airport Lake Pointe

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru by Hilton Charlotte Airport Lake Pointe

Prices for upcoming dates