Exe Alameda Reforma

Très bel hôtel idéalement situé dans le centre. Les chambres sont spacieuses, le matelas de très bonne qualité et le petit déjeuner varié et très bon aussi. La piscine est magnifique, a ec une température de l'eau très chaude. Nous recommandons vivement cet hôtel.

The Hotels has a magnificent pool. I was taken by surprise by how gorgeous it is. You can enjoy some nice musoc, a cocktail and fool near the pool area and they have plenty of clean towels around. The pool is heated and covered which makes for a great plan for a rainy day. The room we got was clean, well designed and had good natural lighting. The Hotel had a restaurant that we didn't try but looked organized and it located near the reforma monument and plenty of businesses and restaurants to enjoy. The only down part is that there's some street prostitution around but after asking Uber drivers and such, the area is quite safe. We walked around several times at night and never felt in danger. Overall I like the place, the staff was very gentle and they also exchange currencies in the lobby. The Hotel has a very extrange configuration that makes you feel like you are inse a cruise rather than a hotel. But besides that, is quite nice

The hotel property it is nice, clean, service is great and professional. The rooms are good, not great but meets the 4 star level service. Pool is on the 7th Floor, and the chlorine smell is a bit strong. They have a full service bar by the pool. Gym is on the 11th Floor and there is NO elevator access. You need to walk up from the 7th FL (depends on how you see this it can be a good pre-workout or a burden). I tried the restaurant for breakfast buffet and for the price is good. Food tastes great and service was very good. Bathrooms are a bit on the small side and the toilets are similar to the ones in the mall (high pressure and loud) if you tend to wake up during the night, this will be one hell of a loud toilet. Towels are old. They really need to upgrade that. I really recommend those towels to be replace asap. Great location, walking distance to a lot of great places, comfortable and quiet, great service, great staff. For some things this hotel ranks as a 4 star hotel but other is ranking closer to a 3 star. Elevators are small but they work. To be fair out of a score of a possible 10, I believe it ranks a 8 out of 10. I will definitely stay here again. 30 minutes away from the Benito Juarez Airport, also close to many important places, museums, amazing restaurants and shopping districts. For the price this is a WIN.

Breakfast was good. Place was clean . Pool over crowded and too hot i don’t recommend booking for this reason. Suite that sleeps 6 . The double bed area air vents blow hot air was not comfortable for my entire stay had to chill in the single bed area to get cold .overall would come back just not that big room .

The hotel is amazing. Staff is great. The pool area and hot tub are amazing. Just have to ask to turn on the jetstreem for the hot tub The amazing thing, it’s in the middle of everything. So if you don’t want to uber, you can walk everywhere.

Excelente estancia. Muy buena atención y servicio. La alberca excelente. Gym y sauna muy buenos. Ese dia tambien se hospedaron los de La Arrolladora.👍😊

The hotel is good in general the only thing that is so bad is the wifi internet offered to the guests that is not working at all.

The site is very good in many areas how ever, its infrastructure lacks, with only one elevator that was often broken and shared not just with rooms but the conference spaces, and the room refrigerator for the second time was non functional, and the AC only cools to 20 °c it was hard to get issue like ice and the handi cap parking is filled by owners and staff would not unblock the other avible spots making it difficult for wheel chair and service dog access. This is sad because the staff are exceptionally friendly and courteous and often go above and beyond. this could be a 5 star site if management watch after important details like cleaning under the beds, and making acessable parking open and elivators and fridges that work, ac that cools

Fallaron los elevadores.

the pool was supposed to have a swim up bar. there is none. the water was cold. the "bar/lounge" was very small and had no bar to sit at

Muy agradable habitación, se encontraba muy limpia, las instalaciones estaban muy bien cuidadas, la atención del personal muy profesional y correcta

Muy viejo y con olores muy desagradables

El olor a aguas negras que entra de la calle a las instalaciones es terrible deberían de hacer algo al respecto. Muy mala mi estancia en este hospedaje.

No me gustó que todo el techo del pasillo a la habitación tenía cables colgando y abierto el techo. Honestamente lo elegí porque me gustó como se veía en las fotos y luego llegar y ver eso :/

It was very clean, bellman and receptionist very helpful

Property is near lots of attractions. Staff was excellent. Beware of jacuzzi jets if you book a suite. Our jets blew out cold water that smelled like sewer the first time we turned them on. It injected dark smelly water into our bath. We immediately exited and were disgusted to find dead skin and gunk had floated up to our nice bubble bath. Our AC leaked water at night so just beware of stepping in a puddle on the carpet the next morning. Aside from the repulsive jacuzzi incident, fun stay :)

La atención es muy buen, todo muy limpio con buenas amenidades

Bien limpia la habitación

Mala avía animales en la cama a la hora de dormir salieron dos chinches si lo reporte en recepción en mi salida

Excelente hotel, cómodo, habitación limpia y amplia, personal eficiente y amable. Ubicado en zona céntrica, a unos pasos de la Alameda. Sin duda regresaré.

An average hotel in a loud area of Mexico City, the room was cold and not sound proof. Good service. Works for a one night stay.

Room was big

Habitaciones amplias

We had a nice stay at the Exe Alameda Reforma. As others have mentioned, the staff is extremely nice. We stayed in the Presidential Suite which has a really nice area to relax (a sort of sunroom with lots of plants and jacuzzi)

No working fridge in the room , less than 3 stars hotel

All great except unstable internet. I work remotely so bad internet is like having unreliable water service. This is the only reason I would not stay here again. Huge miss on any hotels’ part.

Although the property is in a "questionable "area inside of it it was very clean, close to every attraction to Mexico city center, walking distance to alameda central (2 blocks) our room it was massively big only thing I missed it was a microwave🙄

We had a room at the first floor where we heard the street noise, but other than that it was good.

We stayed in the presidential suite. Very nice space, a lot of room and very private. It was a little dated in it's decor, and it was missing some amenities which would be easy to update. For example, the TVs are smart TVs, but are blocked from connecting to the internet, so you can't even use your own hot spot for Netflix, YouTube, etc. Also, there is a full kitchen, but no plates, glasses, silverware, pans, etc. Room service didn't want to bring us champagne glasses unless we ordered champagne from them. Update the TVs, stock the kitchen, and ask the kitchen to be more accommodating, and I'll update to 5 stars on my next stay.

Its overall a good hotel: very friendly and helpful staff (very hard workers), great food, and clean. Cons:The area around the hotel does have a lot of SWs which isnt an issue but just wanted to mention for the people that might not like that. The shower and sink knobs are a little hard to close, my mother has arthritis and I had to help her whenever she used them but able-bodied people can use them fine, I think. Walls are also thin, I could clearly hear conversations that people were having. Despite that, I had a great time!!

Muy mal servicio en general, habitaciones viejas y no acondicionadas a mejorar ejemplo los grifos de las llaves en baños Muy mal servicio al llegar nunca llegó un maletero. No dan facturas legales si uno es extranjero No hay nadie que responda profesionalmente Nunca conocí al gerente o manager y solicité hablar con El

I liked the staff professionalism & courtesy. The breakfast buffet was extraordinary with awesome healthy options.

Great service

Fue una pésima experiencia desde el check-in . Jamás me pudieron decir exactamente porque no podrían facturar, cero amables

Excelente trato desde el personal de recepción, seguridad, restaurante

It was very clean, bellman and receptionist very helpful

Excelente todo sus instalaciones y el servicio mucho mas olvide mi laptop en el lobby y la srita stephanie y el joven luis me la resguardaron. De verdad que personal tan honesto y servicial. Lo agradezco mucho.

La mujer que está en la recepción, no da la bienvenida, mal encarada, más preocupada por enterarte a qué hora eres la salida que las ventajas y servicios del hotel

I could sleep one day because in the meeting room of downstairs of my room they had a party, was so terrible, too loud till 3am, was crazy, we could feel the vibrations of the music, I requested to frontdesk change the room, but they dont do nathing about ir, and just they dont care the issue. So disappointed about the hotel.

Where can I start? This hotel is simply amazing. The breakfast was more than exceptional, the beds were incredibly comfortable, and the staff were super friendly. I even had a stressful moment when I needed to get to the airport but most of the streets were closed due to a strike/protest and Uber kept canceling. A staff member, Mario, went above and beyond to help me secure a taxi and made sure I arrived on time for my flight. My entire experience at this hotel was fantastic. If you’re looking for a great night’s sleep in a hotel that’s close to everything, I highly recommend booking here. You won’t regret it!

Me encantó que está a una distancia caminando de casi cualquier cosa en el Centro Histórico; saliendo a mano derecha está la Plaza del Caballito, avanzas más y llegas a la Alameda, el Sanborns de los Azulejos y un poco más allá está el Zócalo, Bellas Artes y la Torre Latinoamericana, hacia el otro lado está el Monumento a la Revolución y en general estando tan cerca de la Av. Reforma, básicamente tienes acceso libre a cualquier lado que quieras ir a turistear. El servicio es EXCELENTE y creo lo más destacable del hotel. La limpieza no le doy 5 estrellas porque noté algunas manchas en la funda de mi almohada, una toalla y basura en una esquina del cuarto que no era mía y la vi hasta el último día de mi estancia, entonces posiblemente estaba ahí desde antes (era un sobrecito vacío de café y yo no tomo café), en general el baño sí estaba muy limpio, el lobby, el bar, las instalaciones, la cocina, la alberca y todo lo demás. Algo que no me fascinó fue que los alrededores son zonas de prostitución e indigencia, la cuadra a un costado del hotel y la contraesquina a la entrada (justo al lado del Oxxo) son los puntos principales de las chicas. Si te quedas aquí, yo solo evitaría esas zonas y me iría por las avenidas principales, realmente también hay muy buena iluminación y seguridad, por lo que es solo una inconformidad y no algo por lo que dejaría de ir. Creo que el problema del acceso a una vivienda digna es general, pues en el centro de mi propia ciudad existe esto también.

Habitacion limpia y ordenada, oersonal muy amable, instalaciones muy bonitas y limpias, solo a los alrededores se siente un poco inseguro, hay prostitucion a una calle y las calles están un poco sucias y huelen mal.

I like the hotel but you can’t walk around it because there are some dangerous people

The staff and service is some of the best I’ve ever experienced. The rooms are spacious, bathrooms are nice, and the layout is great. TV is a little old. I’d say the biggest drawback is definitely the location. I’m a tourist but I know the area fairly well and the surrounding streets aren’t the best to walk at night. On a nearby corner I even saw some saddening scenes. However if you’re a well versed local or knowledgeable with the area, the nearby Hidalgo station is convenient to get to places.

Love this Hotel … location is excellent everything it’s with walking distance

Great amenities. Dicey neighborhood.

Excelente ubicación y excelente hotel

The hotel is great.the neighbors is terrible scary.

Excelente hotel, cómodo, habitación limpia y amplia, personal eficiente y amable. Ubicado en zona céntrica, a unos pasos de la Alameda. Sin duda regresaré.

The hotel is not new, but it ihas been remodeled and is very well maintained. The rooms are large and well equiped and the bed is comfortable (firm). The indoor pool area is very nice. There's a so-so gym with a nice sauna. The buffet breakfast is spectacular and lunch and dinner are very good too. The employees are super. The hotel is located right at the edge of a not so good area, so if you leave on foot, make sure you head in the direction of Paseo de la Reforma and you'll be alright.

I liked the staff professionalism & courtesy. The breakfast buffet was extraordinary with awesome healthy options.

Très bel hôtel idéalement situé dans le centre. Les chambres sont spacieuses, le matelas de très bonne qualité et le petit déjeuner varié et très bon aussi. La piscine est magnifique, a ec une température de l'eau très chaude. Nous recommandons vivement cet hôtel.

I recently stayed at this hotel and had an exceptional experience. The food at the restaurant was amazing, with a wide bar of delicious dishes to choose from. The staff were incredible friendly and polite, making us feel welcome from the moment we arrived. Their attention to detail and willingness to assist with any request truly enhanced my stay. I highly recommend this hotel for anyone looking for top-notch service.

Muy bonita Alberca, tranquilo hotel y un muy buen servicio excelente, comida muy rica, buena ubicación. Lo recomiendo

El bar del hotel y el área de alberca puede ser mejorado con precios mas modicos en bebidas, el bar completamente solo y desaprovechado por los excesivos precios de bebidas

Muy bien ubicado, buen desayuno, limpio, la gente muy amable, la alberca esta muy bonita. Lo unico es que el WIFI se va y viene muy seguido, pero se puede vivir con eso, si recomiendo ampliamente el hotel

Where can I start? This hotel is simply amazing. The breakfast was more than exceptional, the beds were incredibly comfortable, and the staff were super friendly. I even had a stressful moment when I needed to get to the airport but most of the streets were closed due to a strike/protest and Uber kept canceling. A staff member, Mario, went above and beyond to help me secure a taxi and made sure I arrived on time for my flight. My entire experience at this hotel was fantastic. If you’re looking for a great night’s sleep in a hotel that’s close to everything, I highly recommend booking here. You won’t regret it!

Gran servicio y buena comida

the pool was supposed to have a swim up bar. there is none. the water was cold. the "bar/lounge" was very small and had no bar to sit at

The hotel is not new, but it ihas been remodeled and is very well maintained. The rooms are large and well equiped and the bed is comfortable (firm). The indoor pool area is very nice. There's a so-so gym with a nice sauna. The buffet breakfast is spectacular and lunch and dinner are very good too. The employees are super. The hotel is located right at the edge of a not so good area, so if you leave on foot, make sure you head in the direction of Paseo de la Reforma and you'll be alright.