WeEnjoy Hotels Aeropuerto CDMX

Never was able to get WiFi, multiple times I asked and was always told it will get fix. The complementary bottle of wine was delivered around 11ish pm while in the meantime we checked in around 4pm Very disappointed that the area where our room was located was under construction dust and unfinished walls was not very welcoming.

WARNING!! DO NOT STAY AT THIS HOTEL! HOTEL SEEMS TO BE UNDER CONSTRUCTION LOOKS NOTHING LIKE THE PICTURES. It claims to have AC but we were there all night in a hot room. When contacted staff memebers they would just go check and give me the run around and wouldn’t give me the name of the manager either. Called in the morning to notify manager and he was just as rude saying the room was cold… they didn’t even have an iron! What hotel room doesn’t even offer an iron for their guests? That just shows how cheap and horrible the service and rooms are there. NEVER AGAIN

Very friendly staff

I have never written a review but my stay was so awful I felt compelled to do so. To start, our room was located at the end of a hall appeared to be part of a decrepit building with crumbled drywall, exposed wires and holes in the wall. Upon entering, you realize that the shower/ sink area is actually exposed and open to the room. The lights are on "sensors" go on and off on their own No wifi, they sent the bellman to the room & someone that appeared to be from the restaurant to try and help us connect but no one could figure it out. We went without internet and cell reception was poor. We returned late after a concert (like 230am) water had pooled from the sink onto the cabinets below and was brown in color, it did not feel like the air conditioning was working and some of the lights would not turn off and kept flickering - we resorted to disconnecting the lightbulb and we wanted to be sure to get sleep before our return home. This was foreshadowing on what was to come... My husband woke up at 7am because it was unbearably hot to discover that we lost power in our room. They sent the bellman (now in street clothes) to fix, and this went back and forth for an hour before they had to move us to another room for the last couple of hours before we checked out to leave. That room also had poor air and shower leaked all over the floor and created a pool of water in front of the room door. I have never had such a horrible experience. I don\'t know how this is a 4 star hotel.

I had an amazing experience, the staff was friendly and welcoming.