Name: Candlewood Suites DFW West - Hurst by IHG
Address: 803 West Harwood Road, Hurst, Texas, United States of America, Hurst, Texas, US
Price range: $79–$308 per night
Rating: 8.48

What guests think

Reviews of Candlewood Suites DFW West - Hurst by IHG highlight comfortable, modern rooms, a convenient location near shops and schools, and generally friendly staff, while noting that the hotel does not provide complimentary breakfast.

Cleanliness feedback ranges from spotless rooms to reports of odors, dirty linens or bathrooms, and a few maintenance lapses. Service is often welcoming, but several reviews cite slow or unattended check-in, room type mix ups, billing issues, and uneven follow up on complaints. Overall, expect a convenient, mostly comfortable stay with limited on-site dining.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Plenty of parking and a clean pool are noted, and some suites include kitchenettes with full-size fridges. Downsides include EV chargers not activated at times, a strict pet policy, and occasional parking constraints from large vehicles.

Related guest reviews

4

Jonathan

Nov 26, 2023

·

Stayed 2 nights

The staff downgraded our room before our arrival without telling us or offering a discount. We only learned of this when we got to the room and discovered it was not what we booked. The room type we actually booked was not available. We also chose this property because of the availability of the EV chargers which they could not activate on our first night. Neither of the reasons we booked this hotel were actually available so we were very disappointed.

6

Jonathan

Jul 3, 2025

·

Stayed 3 nights

The stay was okay. We had a suite and is comfortable. Goods things: the room, its pleasant with a kitchenette and full size fridge that made ice. Cleanness: it could have been better. They is noone serving the room unless your staying more than seven days. There is no complimentary breakfast but because ofcthe style of the room I would stay again so over all its worth your money to stay at this hotel.

6

Ronald

Sep 5, 2023

·

Stayed 2 nights

Two things 1) the pet policy is NOT friendly. They say it's friendly to get you to book and then drop extra fees and restrictions that nearly impossible to abide by. We have an old 5 pound dog. He couldn't cause any property damage if he wanted to. Doesn't matter. 2) No breakfast? If any type? That is unheard of in these days.

8

christa

Jun 22, 2024

·

Stayed 2 nights

I was frustrated at check-in our room was reafy at 5:10pm check in was @ 4. We called ahead & they told us room would be ready at 4pm. Check in & they had to check if it was ready was told 10 to 15 more mins. No apology, no offer for a later check out nothing. Secondly we went to pool ask front for the 2 towels was told she was let with none sje only had floor mats. Then when we came in from pool watched same employee hand out towels. Hotel was clean, pool was very clean as well but professionalism of courtsey & communication of room being ready or not was the down side.

2

Jay

Feb 26, 2023

·

Stayed 1 night

We booked a room with 2 queen beds. When we arrived, we were told they had no availability for such. They offered a king bed single and when asked if there was a way for refund because that was not what I requested I was told no. There were dirty clothes in the closet from previous guest, so the room was not fully inspected when cleaning. And several large semi trucks in the lot and took up all the parking spots. Will never use them again.

10

B.

Aug 24, 2024

·

Stayed 3 nights

Great. Looks new. Big room. Up to date. Modern. I was quite surprised. I would stay again.

8

Nestora

May 26, 2025

·

Stayed 4 nights

Decent place. Plenty of parking. Good service. Room had a funny smell.

8

Larry

Jul 21, 2023

·

Stayed 1 night

We had a good experience. The one thing we would like to see improved is the VERY slippery shower base. I almost fell!! Please include the rubber floor mats or fix that! Thanks!

10

james

Oct 10, 2023

·

Stayed 2 nights

The property is well maintained, well lighted around the building, staff was courteous and nice snack bar.

10

Kris

Apr 10, 2024

·

Stayed 3 nights

Thoroughly decent hotel. Comfy bed. Strong, hot shower. Loads of parking. Shops and dining nearby. Pillows are low and soft, whereas I prefer a higher, firmer pillow. 10/10 for not charging the "eclipse tax" and jacking up the price like other hotels. I'd happily stay again. Thanks

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Cleanliness

Many guests describe the property as very clean or spotless. Others report odors, stained or dirty linens and bathrooms, and in one case pests, indicating inconsistent standards.

Related guest reviews

2

Ashley

Oct 13, 2025

·

Stayed 3 nights

The room smelled gross and there was dry blood on the bathroom wall. Definitely will not be going back.

10

Billy

Aug 13, 2025

·

Stayed 2 nights

Great room, comfortable bed, and very clean.

4

Courtney

May 29, 2023

·

Stayed 1 night

Bathroom not clean. Random things (bottle tops, change) found under the bed. Stains on sheets.

2

Ryan

Jul 7, 2025

·

Stayed 4 nights

I stayed here in 2024 with no issue but my last stay in June 2025 was one of my worse experiences. Room 417 is infested with bedbugs and spiders. I had several bites, so bad I woke up at 3am with a severe allergic reaction (swollen tongue, red all over and trouble breathing). Had to use and epi-pen so I did not die and was transported to the emergency room. I had bites on my legs, arms, right hand and a large spider bite behind my left ear. I have never had an issue before and have travelled worldwide. I average 50+ nights a year in hotels for my business travels. Thankfully I was okay but I haven’t received my bill for medical services. I think that was my last stay ever at an IHG property. I would stay clear of this property. On the positive side the onsite staff and management was very friendly and concerned about the situation. Corporate replied with some generic “stay with us again” email when I messaged them about my experience.

10

Marivelisse

Apr 12, 2024

·

Stayed 1 night

Super clean

4

Adrienne

Mar 20, 2023

·

Stayed 1 night

We had an interesting stay here. Our first room had a strong smell of pet urine that was unbearable. After we let the front desk know about this, we changed rooms. Since we had an early check-in, our fee was waived because of the pet urine room. Our second room was clean and neat. The front desk staff were very helpful and pleasant. This was our first time trying Candlewood suites. I’m sad to say we probably won’t stay here again.

10

Carol

Jun 5, 2025

·

Stayed 2 nights

Clean. Good location. Quiet. Great staff.

10

Roger

Jan 29, 2024

·

Stayed 2 nights

Clean

10

Mindy

Jan 28, 2024

·

Stayed 1 night

This hotel was spotless! The rooms were huge and beds comfortable. I got there early and they were so helpful getting me a room before check in. It was so quiet there….i will stay there again!

10

David

Jul 17, 2025

·

Stayed 7 nights

Hotel and property well kept, staff very friendly, location was excellent for my needs.

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Rooms

Rooms are spacious, modern, and comfortable, with soundproofing and effective air conditioning mentioned. A few guests noted humidity and occasional noise from adjacent areas.

Related guest reviews

10

keiko

Aug 6, 2024

·

Stayed 1 night

The roomis clean and comfortable beds.

6

Jonathan

Jul 3, 2025

·

Stayed 3 nights

The stay was okay. We had a suite and is comfortable. Goods things: the room, its pleasant with a kitchenette and full size fridge that made ice. Cleanness: it could have been better. They is noone serving the room unless your staying more than seven days. There is no complimentary breakfast but because ofcthe style of the room I would stay again so over all its worth your money to stay at this hotel.

10

Symain

Sep 13, 2024

·

Stayed 2 nights

Soundproof and clean

10

Asael Caballero

Sep 14, 2024

·

Stayed 3 nights

The room was a little too humid

8

jordan

Aug 30, 2023

·

Stayed 1 night

Very loud music from housekeeping next door while trying to sleep during the day. Was working at night.

10

Michael

Sep 4, 2024

·

Stayed 7 nights

Nice room. Good AC. Comfortable bed.

8

Jack

May 9, 2024

·

Stayed 3 nights

There were odd smells in the hallways some days but room was fine

10

B.

Aug 24, 2024

·

Stayed 3 nights

Great. Looks new. Big room. Up to date. Modern. I was quite surprised. I would stay again.

10

Mindy

Jan 28, 2024

·

Stayed 1 night

This hotel was spotless! The rooms were huge and beds comfortable. I got there early and they were so helpful getting me a room before check in. It was so quiet there….i will stay there again!

10

Lawerence

Nov 4, 2023

·

Stayed 1 night

Had a great stay. Beds were so comfortable.

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Service

Staff are frequently described as friendly and helpful. However, multiple reviews mention slow or unattended check-in, room type changes or keying errors, billing problems, and limited response to disturbances or requests.

Related guest reviews

6

Ernest

May 28, 2024

·

Stayed 2 nights

The stay would have been better had it not been for the very poor checkin experience! The guy at checkin could only focus at one thing at a time. Waited for 10 minutes in front of the counter and he never once acknowledged my presence! No, I’ll be right with you…nothing. Then when he finally does acknowledge, no Thank You for waiting. No thank you for being a loyalty member…nothing! When checking out I relayed my concerns and learned he was the Ast Gen Mgr. the rest of the staff was friendly and helpful. 1st impressions do make a difference!!

2

nicole

Dec 1, 2024

·

Stayed 3 nights

First they told us they only clean every 7 days. So we had to get new towels due to being there more than 1 day. As soon as we got to our room our door was opened by maintenance who claimed he was changing a battery. The front desk just said.. nobody would be in the room. Then no knock before entry. Nothing. Will not stay here again.

6

Bryan

Jul 13, 2025

·

Stayed 1 night

I had to wait 10 minutes until someone showed up to check us in, otherwise it was a nice stay.

2

Jeff

Jan 28, 2024

·

Stayed 2 nights

There was a party in the hallway all night. After asking the people to keep it down 3 times at 3 am. I went and spoke to the front desk. Nothing was done. We had to change hotels to get sleep the next night.

10

Aqua

Sep 24, 2024

·

Stayed 2 nights

Everything was great until I got double charged

2

Neil

Feb 16, 2025

·

Stayed 2 nights

No staff there to check us in. Multiple families were also waiting when we arrived. We had to leave and find a different hotel and it ended up costing more and further from where we needed to be.

10

Richard

Aug 3, 2024

·

Stayed 2 nights

Super nice and attentive staff at the front desk!! Super easy check-in/out. 5 Stars!

10

Alton

Oct 1, 2025

·

Stayed 1 night

Staff was a amazing and the room was very relaxing

4

Jessica

Sep 16, 2024

·

Stayed 1 night

It was past check I. Time and my room was not ready. Person at the front desk was slow and not friendly.

10

David

Jul 17, 2025

·

Stayed 7 nights

Hotel and property well kept, staff very friendly, location was excellent for my needs.

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Location

Location is convenient near TCC, shopping, dining, and medical facilities, and some felt it was safe and well lit. One review reported feeling unsafe due to loitering.

Related guest reviews

10

Gabriele

Aug 30, 2025

·

Stayed 2 nights

Wonderful hotel in walking distance from TCC.

10

Jill

Apr 5, 2024

·

Stayed 1 night

Very friendly staff. Clean rooms. Conveniently located.

8

Marilyn

Aug 17, 2023

·

Stayed 3 nights

Clean and safe location close to hospital

10

Robert

Jan 27, 2024

·

Stayed 1 night

Awesome friendly staff huge comfortable room. Great location, will be staying again when in the area.

2

LESLIE

Apr 14, 2025

·

Stayed 3 nights

Used to stay at this hotel once a month and with the people they are allowing to stay there now will never stay there again. Place is a mess people outside doing drugs. Beer cans and bottles everywhere. Felt so unsafe.

10

Martha

Aug 9, 2025

·

Stayed 1 night

Very nice staff close to shopping restaurants etc

10

Dennis

Sep 15, 2025

·

Stayed 2 nights

Was nice, convenient, and in a great location.

10

Jamie

Apr 4, 2023

·

Stayed 2 nights

Great location, clean and the lady at the front desk was a delight!

10

Kris

Apr 10, 2024

·

Stayed 3 nights

Thoroughly decent hotel. Comfy bed. Strong, hot shower. Loads of parking. Shops and dining nearby. Pillows are low and soft, whereas I prefer a higher, firmer pillow. 10/10 for not charging the "eclipse tax" and jacking up the price like other hotels. I'd happily stay again. Thanks

10

David

Jul 17, 2025

·

Stayed 7 nights

Hotel and property well kept, staff very friendly, location was excellent for my needs.

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Dining

There is no complimentary breakfast, and coffee quality was criticized by one guest. On-site options appear limited to 24/7 coffee and a small snack area.

Related guest reviews

6

David

Oct 29, 2023

·

Stayed 1 night

No breakfast, jacked up rates for world series.

6

Jonathan

Jul 3, 2025

·

Stayed 3 nights

The stay was okay. We had a suite and is comfortable. Goods things: the room, its pleasant with a kitchenette and full size fridge that made ice. Cleanness: it could have been better. They is noone serving the room unless your staying more than seven days. There is no complimentary breakfast but because ofcthe style of the room I would stay again so over all its worth your money to stay at this hotel.

6

Ronald

Sep 5, 2023

·

Stayed 2 nights

Two things 1) the pet policy is NOT friendly. They say it's friendly to get you to book and then drop extra fees and restrictions that nearly impossible to abide by. We have an old 5 pound dog. He couldn't cause any property damage if he wanted to. Doesn't matter. 2) No breakfast? If any type? That is unheard of in these days.

10

Mary Jo

Dec 31, 2023

·

Stayed 1 night

The front lobby staff was super friendly and answered my questions about surrounding restaurants in the area for my family. Coffee available 24/7.

8

Bill

Mar 9, 2024

·

Stayed 1 night

Clean and comfortable but no breakfast

8

Molly

Dec 27, 2023

·

Stayed 3 nights

The hotel and room were very nice and clean. The staff was friendly at times and indifferent at times. The coffee was terrible and some of the amenities were cheap. Overall. It was a decent stay, but I will probably look for a hotel that serves breakfast next time we come.

10

james

Oct 10, 2023

·

Stayed 2 nights

The property is well maintained, well lighted around the building, staff was courteous and nice snack bar.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$95
February	$89
March	$93
April	$97
May	$100
June	$137
July	$106
August	$95
September	$95
October	$105
November	$99
December	$91

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $119	19 $133
20 $89	21 $79	22 $79	23 $79	24 $80	25 $92	26 $94
27 $92	28 $87	29 $84	30 $90

Su	Mo	Tu	We	Th	Fr	Sa
				1 $103	2 $134	3 $129
4 $95	5 $87	6 $87	7 $91	8 $99	9 $148	10 $145
11 $95	12 $92	13 $87	14 $87	15 $95	16 $108	17 $103
18 $91	19 $92	20 $110	21 $110	22 $103	23 $277	24 $308
25 $127	26 $101	27 $100	28 $101	29 $105	30 $118	31 $104

Candlewood Suites DFW West - Hurst by IHG

Prices for Candlewood Suites DFW West - Hurst by IHG

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom

Suite, 1 Bedroom, Accessible Bathtub (Accessible Tub)

Studio Suite, 1 King Bed, Accessible (Communications)

Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds, Accessible Bathtub (Communications)

Studio Suite

Suite, 1 Bedroom, Accessible (Communications)

Studio Suite, 2 Queen Beds, Accessible (Communications)

Studio Suite, 1 King Bed

Studio Suite, 1 King Bed, Roll-In Shower (Communications)

Studio Suite, 1 King Bed, Accessible Bathtub (Accessible Tub)

Guest reviews of Candlewood Suites DFW West - Hurst by IHG

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites DFW West - Hurst by IHG

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