Embassy Suites By Hilton Asheville Downtown

$30.00 a day to park. Happy hour wasn't what it use to be.

Comfortable suite. Nice breakfast, and evening happy hour. I'm not fond of valet parking but only option given. Beautiful view from the rooftop restaurant. Vegan options would be appreciated at the restaurant.

It was clean. The views were fantastic especially the rooftop bar/restaurant. Good weight room and pool.

the room was fabulous as was the bar staff......the valet leaves alot to be desired. despite having to pay for valet parking each night, I retrieved my own car due to the extensive lines and disorganization.

Valet only but it was a clean room, good service and the breakfast the following morning with two kids under 5 was perfect from a convenience perspective.

Great location for walking city! Amazing rooftop. Could add healthier options for breakfast.

All was wonderful! The only 2 comments I would have is to update the main lobby bar and don't charge $30 for valet and have that the only option for parking. Should be included with the room stay.

Very beautiful hotel on the edge of downtown. Needs more servers downstairs and on the rooftop! Extremely long line for the evening reception. We decided to forego the 2nd evening due to the wait.

Great hotel and the pizza restaurant on the roof top was great. Beautiful view and pizza was very good.

The hotel was nice and quiet. In walking distance of downtown. The only disappoint was the pool was freezing and no hot tub. Breakfast was wonderful.

Beautiful hotel! Friendly staff and very clean.

Super clean. Helpful staff and delicious breakfast.

The property was emmaculate.

We had a blast staying here for three nights! I only took away once star because there was hair in the shower when we arrived, but other than that, we were very pleased!

Room was not clean (wiped floor down with a towel because my shoes were sticking it too … and the towel was absolutely filthy !!) valet parking inconvenient with many hotel goers waiting for their cars for a long time … breakfast was amazing best free breakfast at a hotel I’ve ever had … lighting in room awful, 2 doors in bathroom constantly slamming into each other not a good design … Soprano restaurant just eh did not love it lol the hotel restaurant in lobby was very good I got the pulled pork sandwich and it was delicious ! I probably would not stay here again

Beautiful clean room.

One thing after another with this hotel. We stayed in the one in Charleston that was amazing so we chose to stay in another in Asheville-night and day difference. It was not for us but it may be ok for others. I wouldn’t recommend. We have NEVER had to call the front desk/supervisor so many times, in fact we never have to call. One arrival, the toilet was clogged, no problem. We called and approx 1/2 hr later someone came to fix it. It happens-no problem. We start to shower to go to dinner and the shampoo is empty so we call again. I usually travel with my own, but we were going multiple places and it was one less thing I felt I needed to bring. We waited almost 45 mins (mid shower) and had to call twice. Now I am wondering if the room was ever cleaned. We ran out of the 3 towels we had for 4 of us on day one after traveling all day to arrive. We called that night to see about getting towels in the am and trash removal etc. We have stayed places where they don’t clean daily so we wanted to check. They ensured us they clean daily. We left for the day and arrived back at 5pm to no cleaning, no towels. We had to call again….another hour passed and we had to call again since we needed to shower before our dinner reservation. The front supervisor ended up having to bring them up, even though I offered to come and get them. Again, nothing major happened but for the price and quality I expected since the Charleston hotel was so good-it was disappointing. The rooms were even blah. 😑

The bathroom was not clean. The shower floor was dirty, the soap, lotion was used. The toilet paper roll was half way gone. One of the breakfast staff was rude.

Wonderful hotel! Clean, kind staff, quiet, easy!!

We were extremely impressed with this hotel! It doesn’t hurt that it was only two years old…everything was immaculate and in tiptop shape. Special highlights for our family of four: the rooftop restaurant had great food and even better views! The complimentary drinks at 5:00 pm were a great treat! The pool area was spotless. The lobby was very spacious and comfortable. The breakfast buffet was a cut above in quality, especially with made to order omelets. The room was huge, clean and comfortable. And it was a three minute walk to all historic downtown restaurants, clubs, galleries and shops .

The room was clean and spacious. The staff was friendly and the breakfast was excellent

It was clean, bright, rooms were huge. Rooftop bar was amazing.

Room was great. Hotel felt very new and fresh. Hotel was full but could not hear other guests when in room. The midweek 9.30 end to breakfast was a little tight for time...

The hotel is newer. You can only use the elevators, which can be problematic during busy times. The hotel strongly encourages its valet parking, but this can be problematic when needing to leave at a certain time and many others are as well. The suite room was nice and good for a family. However, the bedroom was hot and would not cool below 73 degrees. Overall, the property was nice and close to downtown shops and restaurants.

The complimentary breakfast menu is quite extensive. Our only challenge is that the desk in the room was so large it left only a very narrow pathway in the room - we resolved by turning it sideways. Otherwise the accommodations were quite satisfactory

Very nice property within walking distance of downtown. Very quiet rooms. Good quality breakfast with omelet station, many hot breakfast foods, fruit, good coffee, and nice staff:

Beautiful suite- very well appointed. My only complaint is that the lighting in the bathroom was horrible- it was very dim over the sink which made it inconvenient for getting ready in the morning. Also room service failed to provide plates, utensils, napkins…

Overall, very nice. The valet parking at $30/day (+ tips) was too much on top of the room price. Also, there were no drawers for your clothes. Instead of a desk in the bedroom, add a dresser. Finally, it's nice they offer custom omelets. But, it's no good for vegetarians because they don't have separate cookware.

Very nice view

Loved most everything. Just for consideration: the lighting in the bathroom should be brighter

My stay waa great! The properry was very nice. The valet personnel were very nice. The service overall was excellent.

Check in took 1 hour because they didn’t have rooms ready (at 6 PM).

I reserve the best room, king suite with mountain view, instead I was looking at 2 parking lots and the air conditional united. talked to the front desk several times, was told something would be done to make up for it, but was not, then to make it worse, when checking out the front desk receptionist was extremely rude, actually was giving me dirty looks. I don't care if she did not like me, the customer, she should not be working with the public. I then talked to the manager, she was no better. SHE ACTUALLY CALLED ME ON MY PHONE AS I WAS DRIVING OUT OF TOWN and told me I was not welcome in her hotel again!!!!!!! THIS WAS A BIRTHDAY TRIP FOR ME

Everything was very clean and the area is very nice. Staff was amazing-from the front desk, to the bartenders, servers, and valet. All were kind and helpful, going out of their way to help, provide assistance, and provide recommendations. We had an amazing stay!

Our stay was wonderful. Room exceeded expectations, extremely clean and spacious. Staff was very friendly and accommodating. The bar area was a lot of fun and drinks were great. I would stay there again

One thing after another with this hotel. We stayed in the one in Charleston that was amazing so we chose to stay in another in Asheville-night and day difference. It was not for us but it may be ok for others. I wouldn’t recommend. We have NEVER had to call the front desk/supervisor so many times, in fact we never have to call. One arrival, the toilet was clogged, no problem. We called and approx 1/2 hr later someone came to fix it. It happens-no problem. We start to shower to go to dinner and the shampoo is empty so we call again. I usually travel with my own, but we were going multiple places and it was one less thing I felt I needed to bring. We waited almost 45 mins (mid shower) and had to call twice. Now I am wondering if the room was ever cleaned. We ran out of the 3 towels we had for 4 of us on day one after traveling all day to arrive. We called that night to see about getting towels in the am and trash removal etc. We have stayed places where they don’t clean daily so we wanted to check. They ensured us they clean daily. We left for the day and arrived back at 5pm to no cleaning, no towels. We had to call again….another hour passed and we had to call again since we needed to shower before our dinner reservation. The front supervisor ended up having to bring them up, even though I offered to come and get them. Again, nothing major happened but for the price and quality I expected since the Charleston hotel was so good-it was disappointing. The rooms were even blah. 😑

Beautiful new hotel - no property complaints. Front desk staff can be friendlier. No smiles and didn't feel like they wanted to really answer questions.

This team of individuals were very welcoming from the valet to the front desk. I will definitely stay at this location in the future.

Lovely & super friendly! Especially Kasey @ front desk on phone when I called with confusion the night before check-in , at check-in and as leaving....always smiling!!! An asset to your staff!!!

Great staff! Spent 4 nights Loved it

Nice, newer property. Convenient location.

Perfect stay and great location plenty of places to walk to or ride share with no problem

We were traveling through on our way to Charleston. It was a quick visit, but the hotel was nice and a great location.

Overall just a Great place to stay. Short walk to Cherokee Event Center

We had a very clean and comfortable room, very nice place to stay. Walkable to restaurants and shops within just a few blocks would highly recommend.

The property is in a very convenient location for easy highway access, while being in a walkable area downtown with an abundance of restaurants nearby and local shopping. My family enjoyed the lavish breakfast options in the morning and my wife and I enjoyed the happy hour at the on site bar in the evening.

Beautiful property, great amenities, close to town. Great view!

Clean, great location

Beautiful clean hotel with great breakfast, The staff was really nice and accommodating. I didn't feel safe walking around the neighborhood and I didn't feel it was in the best spot there is downtown

Fantastic, real breakfast. Super attentive staff. Close enough to walk anywhere you want to go in downtown but also out of the bustle enough to be relaxing.

On site rooftop restaurant was not to good. Other than that the hotel was brand new and really comfortable and clean.

Comfortable suite. Nice breakfast, and evening happy hour. I'm not fond of valet parking but only option given. Beautiful view from the rooftop restaurant. Vegan options would be appreciated at the restaurant.

Great stay, perfect location for Harrahs, Comfortable bed, breakfast was good and cocktail hour was nice but crowded

Good rooms were spacious. Rooftop bar service was very spotty

Bar and food was slow

Great hotel. Custom omelets with the breakfast were an excellent touch.

Great location for walking city! Amazing rooftop. Could add healthier options for breakfast.

Very beautiful hotel on the edge of downtown. Needs more servers downstairs and on the rooftop! Extremely long line for the evening reception. We decided to forego the 2nd evening due to the wait.

Had a wonderful stay here. The gentleman working the front desk was super helpful and accommodating. The breakfast was terrific. Best hotel breakfast I’ve ever had.

Great place to stay! Rooftop restaurant, was excellent with a beautiful sunset view. Bed was comfortable. Complimentary breakfast had an omelet station, in addition to Continental/American style that is the only thing offered. Would definitely stay here again.