Is parking available at the property?

Free self-parking is available on-site, including wheelchair-accessible parking.

What type of breakfast is offered?

A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.

Are pets allowed at the property?

Pets are allowed with a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features step-free entrances, elevators, wheelchair-accessible facilities, and a wheelchair-accessible registration desk. There are also assistive listening devices available.

Where is the property located in relation to key landmarks?

The hotel is located in Jackson, within a 5-minute drive of Jackson Crossing Mall and R.A. Greene Park. It is approximately 2.3 km from R.A. Greene Park and 3.1 km from Lions Park.

Does the property have a swimming pool?

The property features a swimming pool that is wheelchair accessible, although specific details about whether it is indoor or outdoor are not provided.

Tru by Hilton Jackson, MI

Average nightly price at Tru by Hilton Jackson, MI by month, last 12 months (USD)
Month	Average price
January	$91
February	$100
March	$98
April	$103
May	$129
June	$148
July	$122
August	$124
September	$136
October	$121
November	$102
December	$89

What guests think

Across reviews of Tru by Hilton Jackson, MI, guests frequently praise clean, modern spaces and friendly staff, while raising consistent concerns about noise from hallways, firm beds, and a sometimes inconsistent breakfast and pool experience.

Several guests noted rude encounters, slow or delayed check-in, room assignment errors, and unexpected high deposits. Rooms follow a minimalist design that some find small with limited storage; Wi-Fi feedback varies. The location is convenient to the highway and dining, though a few found navigation tricky or the area secluded. Overall, expect a straightforward stay with solid basics and variable extras.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Modern communal lobby spaces with games are a plus. The pool is repeatedly described as cold or occasionally closed, and parking can get tight when large vehicles use multiple spots.

Related guest reviews

4

Stacy

Mar 30, 2025

·

Stayed 1 night

The pool was closed. The floor in our room was dirty.

10

Donald

May 29, 2024

·

Stayed 1 night

Our family loves Tru by Hilton rooms and common areas. The only complaints is the pools are always too cold to use. Sure would be nice if they were heated.

6

Darlene

Mar 31, 2025

·

Stayed 1 night

We had booked the hotel because of the pool, but then the pool was down all weekend. I was cold in the night and could not get the heat to come on. The desk clerk said they would have maintenance to check it, which never came. After a text to Expedia the desk clerk came up to get it adjusted. The room was very basic. No carpet. The shower was nice and inviting.

8

Sharilyn

Nov 3, 2024

·

Stayed 2 nights

Amazing lounge area by the front desk. Plenty of seating and tables for plaing games with family.

10

Shalisha

Jun 3, 2024

·

Stayed 2 nights

New hotel. Extremely clean. Friendly staff. Indoor pool and workout area.

10

Andrea

Feb 5, 2025

·

Stayed 2 nights

Staff was extremely accommodating. Lobby area was great for hanging out.

8

Michael

May 4, 2025

·

Stayed 1 night

Several trucks with trailers taking 5 spots each with no parking for other guests

6

Arianna

Mar 23, 2025

·

Stayed 1 night

Booked for the ease of breakfast and found out Sundays don’t start till 7 and we needed to leave by 6:30. Outside door to pool was propped open with a sign do not close…it was soooooo cold outside, in the pool area and the water was freezing. The pool was reason 2 we booked. Disappointed.

10

Elizabeth

Jul 6, 2024

·

Stayed 2 nights

My kids greatly enjoyed the foosball tables in the lobby. The swimming pool was nice and the guest laundry room was very convenient. The front desk clerk was extremely helpful in providing personal care products for an emergency and gave great tips on how to use the Hilton Honors app for unlocking our room if we forgot our key. The only negative was that the room lacked any sort of dresser to keep underclothes and socks in.

8

Lisa

Feb 7, 2025

·

Stayed 1 night

Great place - very clean. Comfy. I had wanted to hot tub and there is none but I knew that going in. The staff was very friendly. The only thing that could have been better was a hot tub! The lobby with foosball and great colors, modern furniture was very attractive to the younger kids who are always bored.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe very clean rooms and common areas, but multiple reports cite dirty or stained fixtures, lingering smoke/weed odors, and occasional bugs or ants alongside missed maintenance.

Related guest reviews

2

Amanda

Sep 29, 2024

·

Stayed 1 night

Room not ready at 4:30, check-in is 3pm, dirty bathroom, broken blind, no shampoo, dirty floor.

6

Lanene

Oct 23, 2025

·

Stayed 1 night

Average hotel. Rooms were small and furnishings were minimal also found a spot on the mattress👎. Employees were friendly and accommodating

6

Rebecca

Oct 6, 2024

·

Stayed 2 nights

The pool had dead bugs and webs on every window and the bathroom/changing room was dirtier than a porta-potty. It smelled like stale pee. Dropped my ring on the bed frame and when we went to lift to go search for it, i wish i would have never seen what the mattress was sitting on. Not many breakfast options to choose from. The remote in the room had no back to it so it barely worked unless you held the batteries down and angled it a certain way. No water bottles available (unless you paid) or cups in the room to go get water. Just very very unclean

6

Jeremy

Apr 14, 2025

·

Stayed 1 night

The stay was uneventful as I checked in late. service was good, but the hallway and elevator smelled of WEED very bad!!!!!!!!!!!! The room was good. the bed frame was falling apart. the room was clean-ish. They need to scrub the bathroom wall down! Next to the toilet, you could see some either had a bad dinner or tooooo much o drink. Mentioned it check out, she didnt seem to car, Question with TRU hotels... What is up with housekeeping always walking in the room before we check out? This is the third time staying at a different hotel. and it happening. Again front desk didnt car.

2

Daphney

Feb 4, 2025

·

Stayed 1 night

Right to the point there was drug needle in one of the towels in my bathroom. My family was not the only one with keys to our room. I had kids with me this was so unsafe for my family.

4

BRENDA

May 3, 2025

·

Stayed 2 nights

Need to step up the cleaning! Not fresh/clean smell to room on entering.Very slow sink drain, mattress is terribly stained. Low quality sheets don’t stay on the bed, that’s why we saw the stains. You can see the black ring in the toilet from bathroom door. Filthy by headboard (food and crumbs) and stained window blind. Looks like someone splashed a drink up on it and tried to clean, but when the sun comes through it’s gross. Every other day cleaning…..at the price they are charging! Maybe make sure to leave more than 2 tiny sets of towels in the room it’d you can’t clean. Back cover was missing from the tv remote. Overall, extremely disappointed. with the “simple” design of the room as the missed cleaning is inexcusable. Will not stay at a Tru Hilton again. Room #309. Will we get a response?

2

Jason

Oct 27, 2024

·

Stayed 1 night

Lady bugs and stink bugs in room. Zero compensation for the inconvenience of having to pack up and relocate to a different room.

6

Samantha

Jul 14, 2024

·

Stayed 1 night

Ants in the room, staff didn't seem to know what they were doing, rooms were average. Only plus was alot of grass for my dog.

6

brian

Feb 22, 2024

·

Stayed 1 night

Our room had a very smoky smell. The staff changed rooms for us which was great. Our final room did have some mildew on the base of the shower. All Laminate flooring makes each room a bit noisy and hearing others above or below walking. Just average visit

2

George

Mar 11, 2025

·

Stayed 1 night

This is supposed to be part of the Hilton. The TV didn’t work. The was a crawling bug in one of the beds. If you look at the picture for the breakfast. It looks impressive. In actuality. I have had better breakfast at a Roadway In. They only had a few things. Very disappointing

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AI-generated summary based on recent guest reviews

Rooms

Minimalist rooms with hard floors and limited storage (often no dresser/closet) are noted; some find them small and beds firm with mixed pillow comfort. Wi-Fi feedback varies.

Related guest reviews

10

Joseph

Dec 17, 2022

·

Stayed 1 night

The WiFi connectivity was consistently terrible. The only bad aspect of the stay.

4

Jason

Oct 5, 2025

·

Stayed 1 night

Staff was rude WiFi did not work couldn’t get any help from staff or Hilton honors. Pillows were horrible and break was just ok.

8

Jean

Sep 30, 2025

·

Stayed 1 night

The room was very nice, albeit a little small for two people.

2

Anthony

May 31, 2023

·

Stayed 2 nights

No coffee maker in the room. No safe.. No closets. ... Housekeeping didn't show up I was told that needed to be by

8

Rebecca

Jan 15, 2025

·

Stayed 1 night

Hotel itself was great. Soundproofing was not great, especially between the hallway and the room. Loud guests were roaming the halls at all hours of the night making it difficult to rest. Otherwise, things were very nice.

10

bob

Nov 20, 2024

·

Stayed 1 night

Good property. Rooms are weird. No drawers. But the room was clean. Hard floors. Breakfast was good. The lounge was cool. Great place to stay

6

Bruce

Mar 8, 2024

·

Stayed 2 nights

Good staff and common area. The room, however, was a disappointment. So small there was no closet, just a bar and hooks in the room. No room for a decent desk which meant a small pullout from under the television bench. Not really big enough for two people to move around comfortably. That said, the shower was the best I’ve ever seen in similar priced hotels.

6

Jenny

Aug 5, 2025

·

Stayed 1 night

Good breakfast, clean room but bed was hard

8

Deanna

Mar 3, 2025

·

Stayed 2 nights

The beds are horrible...way to hard not comfortable at all. The pillows are just a joke. Rooms are small, walls are thin. You can hear everything. When people get a hotel room they expect the beds to be perfect so they can rest

4

Kellie

Oct 27, 2025

·

Stayed 1 night

Very firm beds, can hear much of the hallway activities from the room, annoying when trying to sleep

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AI-generated summary based on recent guest reviews

Service

Many reviews highlight friendly, accommodating staff. Others report rude or inattentive interactions, delayed check-ins or room not ready, room assignment errors, housekeeping intrusions, and frustration with a high or unannounced $400 deposit.

Related guest reviews

4

Jeffrey

May 2, 2025

·

Stayed 1 night

The guy that was the night time worker at the desk was rude. He ignored my asking him where the bathroom at. I had to raise my voice. He asked me rudely if i could wait after ignoring me. I told him im about to pee on myself, i just need to know where the bathroom

6

Brittani

Sep 1, 2024

·

Stayed 1 night

We tried to check in at 3:30. Check in started at 3:00. We waited a half hour and still were unable to get to our room because it was not ready. They had a shortage of housekeeping staff. They put our name on a waitlist along with many others who were waiting for a clean room. We finally left to go to our event and came back at midnight to check in. Our room was clean. All of the staff we encountered were very nice and helpful. However, it was very disappointing that we could not check in when we wanted to.

4

Jamie

May 15, 2024

·

Stayed 1 night

Remote was missing the back, nail polish all over the desk, microwave had coffee spilled in it. It took Cust service 10mins because her computer was “slow”. And they put a $400 hold on your card when checking in!!!! I paid online for my room and got no warning of this!

4

Ryan

Mar 31, 2025

·

Stayed 1 night

The $400 deposit was beyond ridiculously and I was given no notice of it until I checked in

2

Glen

Oct 10, 2025

·

Stayed 1 night

I actually didn't stay there because of the $400 deposit that is not mentioned about on your app. They lady at the front desk was kinda rude and assumed that I didn't have $400 so I chose not to stay there

4

Lori

Mar 8, 2023

·

Stayed 1 night

Checked in but when we got to room, there was already someone in the room. Thank goodness there was another room available since I already paid for it by reservation.

6

Marty Joe

Dec 31, 2024

·

Stayed 2 nights

Was very comfortable. Only gripe I have is when we checked in at about 11:30 at night the woman on duty at the desk was out smoking Marijuana by the front door and was higher than a kite. She was nice but not a good look for the hotel and not something I like submitting my son to.

2

Joanne

Aug 4, 2024

·

Stayed 1 night

No one at the desk for check in at 10:30 for 20 minutes. Hair in bathroom. Beds thin. Then, 12:30 at night - another couple tried to come in the room as front desk had assigned them the same room two hours later

4

Phillip

Jul 31, 2023

·

Stayed 1 night

We arrived at 8:30 and were informed our room was dirty and we would have to wait in the lobby. Our room was finally ready around 11:30. This location needs to hire more cleaning staff because that was ridiculous. The staff was doing their best, but management needs to step up and hire the help they need.

10

Rose

Sep 6, 2025

·

Stayed 2 nights

Super friendly from moment we walked in...

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AI-generated summary based on recent guest reviews

Location

Convenient for highway access and nearby dining. A few guests found navigation tricky or the area somewhat secluded.

Related guest reviews

10

Dionne

May 6, 2023

·

Stayed 1 night

Great little hotel. Convenient location. Clean rooms.

10

Neda

Mar 20, 2025

·

Stayed 2 nights

Comfortable beds and a decent breakfast. Staff was very nice. conveniently located, a short drive from my work.

8

Douglas

Apr 10, 2025

·

Stayed 1 night

Nice being across the street from Red Lobster. Would have been nice if the complimentary breakfast opened earlier, we had to be across town by 7:00.

8

Amy

Jun 16, 2025

·

Stayed 2 nights

Coming from out of the area it was difficult to navigate to the hotel, but the comfort and facility made up for it.

6

DAVID

May 5, 2025

·

Stayed 1 night

Secluded area.

10

Audrey

Oct 18, 2024

·

Stayed 1 night

Checked in after a very long day driving and was very happy with the friendly desk clerk, clean hotel, and comfy bed. Only stayed one night for a college tour visit at UofM Ann Arbor. Much less expensive than staying in Ann Arbor and a very convenient drive the next morning.

8

Travis

Aug 16, 2024

·

Stayed 3 nights

Property is close to the highway and not too far from dining options.

8

Linda

Apr 11, 2024

·

Stayed 1 night

We were within a half mile of where we were visiting, so it was very convenient.

10

Adrian

Jun 30, 2025

·

Stayed 2 nights

Friendly staff, great location, kept very well

8

Heoung

Aug 26, 2025

·

Stayed 1 night

Very convenient location, spacious and clean room.

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AI-generated summary based on recent guest reviews

Dining

Breakfast earns praise for hot options and helpful staff, yet several reviews report limited selection, items not replenished, late start times on weekends, and occasionally cold or subpar food.

Related guest reviews

4

William

Aug 30, 2024

·

Stayed 3 nights

The staff working the front desk were friendly and helpful, but the person doing the breakfast was pretty bad. She would not restock the food. 2 out of 3 days I specifically had to ask for even butter because there was none. There was no oatmeal 2 out of 3 days. One day it was an hour before breakfast was suppose to close, I ask for more boiled eggs. She told me No. The only other option was biscuiis and gravy which looked awful.

10

DAN

Jul 8, 2025

·

Stayed 1 night

Breakfast was great. Hot full breakfast

2

Brandy

Dec 19, 2025

·

Stayed 1 night

A $400 deposit because I’m a resident was required. There was a hockey event and children were playing hockey in the hallway hitting doors with the puck. Two doors down from me were two big dogs and very aggressive that bark and hit the door and extremely loud everytime someone walked by. I’m sure that these people were from out of town so to experience such a low level experience and charged a 400 deposit and not to mention the free breakfast was gravy and a few bagels was thumbs down in which I was up at 8:00 am and left early due to the nonsense of the night. I wouldn’t recommend this hotel ever

10

Jill

Oct 14, 2025

·

Stayed 2 nights

Very clean. Nice gym and best continental breakfast.

10

Christina

Nov 17, 2024

·

Stayed 2 nights

Breakfast was amazing the worker is always great!!!!

6

Debbie

Sep 8, 2024

·

Stayed 2 nights

Great facility but not great morning breakfast. Food not refilled and staff not happy to do so.

8

Michael

Aug 29, 2023

·

Stayed 1 night

The breakfast was practically nonexistent. Watery oatmeal, cold eggs and sausage, one small bowl of apples. No napkins on the breakfast bar. They did have some cold cereal and some toast and bagels available. The staff said they “ran out” of breakfast. Other than that, the rooms were clean and most everything else was fine.

6

Arianna

Mar 23, 2025

·

Stayed 1 night

Booked for the ease of breakfast and found out Sundays don’t start till 7 and we needed to leave by 6:30. Outside door to pool was propped open with a sign do not close…it was soooooo cold outside, in the pool area and the water was freezing. The pool was reason 2 we booked. Disappointed.

8

Kimberly

Oct 3, 2024

·

Stayed 1 night

Hotel was great breakfast was not. At 8:30 on a Thursday morning everything as near empty or empty and the lady was grumpy.

10

Hilary

Aug 25, 2023

·

Stayed 1 night

Very clean and fantastic free breakfast

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3 $177
4 $113	5 $134	6 $101	7 $101	8 $96	9 $226	10 $157
11 $93	12 $93	13 $178	14 $182	15 $216	16 $213	17 $219
18 $195	19 $178	20 $178	21 $101	22 $114	23 $258	24
25 $144	26 $96	27 $96	28 $96	29 $102	30 $122	31 $118

Su	Mo	Tu	We	Th	Fr	Sa
1 $101	2 $93	3 $112	4 $115	5 $132	6 $283	7 $236
8 $100	9 $95	10 $93	11 $101	12 $99	13 $124	14 $122
15 $98	16 $93	17 $93	18 $99	19 $100	20 $146	21
22 $129	23 $90	24 $95	25 $96	26 $90	27 $125	28 $91
29 $100	30 $93

Tru by Hilton Jackson, MI

Prices for Tru by Hilton Jackson, MI

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Mobility Accessible

Room, 1 King Bed, Hearing Accessible

Room, 1 King Bed

Room, 2 Queen Beds, Mobility Accessible

Room, 2 Queen Beds

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed, Hearing Accessible (Hearing, Roll-In Shower)

Guest reviews of Tru by Hilton Jackson, MI

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru by Hilton Jackson, MI

Considering this hotel for your Jackson trip?

Prices for upcoming dates