Is parking available at the hotel?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and facilities should be confirmed with the hotel.

Where is the hotel located in relation to nearby attractions?

The hotel is conveniently located near the airport and within a 5-minute drive of Jackson Crossing Mall and JAX 60. It is approximately 2.6 miles from Rod Mills Park and 2.9 miles from Lions Park.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor pool, which is accessible from 8:00 AM to 10:00 PM.

What are the hotel's policies regarding children?

Children are welcome at the hotel, and kids can stay for free up to a certain age, though specific age limits are not provided.

Holiday Inn Express Jackson Hotel

Average nightly price at Holiday Inn Express Jackson by IHG by month, last 12 months (USD)
Month	Average price
January	$102
February	$105
March	$98
April	$104
May	$130
June	$150
July	$120
August	$113
September	$140
October	$129
November	$108
December	$88

What guests think

Across recent stays at Holiday Inn Express Jackson by IHG, guests most often praise friendly, helpful staff and generally clean, comfortable rooms in a convenient location near I‑94 with nearby dining, while noting recurring issues with the pool and Wi‑Fi.

Breakfast feedback is largely positive but inconsistent, with some enjoying variety and others criticizing quality or limited items. Service is usually smooth, though some reported slow check‑ins, billing or policy frustrations, and rooms not ready on time. A few guests mentioned housekeeping lapses, odors, or minor maintenance issues, and noise occurred at times. Overall, expect a comfortable, convenient stay with occasional hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Pool conditions drew repeated complaints—cold or cloudy water, busy or closed for renovations—and some noted the parking felt crowded. A few appreciated the tidy gym and lobby, though the fireplace was not lit.

Related guest reviews

4

Kathleen

Feb 13, 2023

·

Stayed 2 nights

Staff was friendly. Room was not cleaned well. Pool has been under renovations for 3 years?😡

8

Monica

Mar 23, 2025

·

Stayed 1 night

Indoor pool water was too cold.

6

Porchia

Mar 26, 2023

·

Stayed 1 night

Pool was under construction

10

Samantha

Sep 28, 2025

·

Stayed 1 night

Check in was quick and easy. Staff are very friendly and attentive. Property was clean and safe. The only con of the stay was parking is a bit crowded. Overall the experience was fabulous!

8

Gene

Feb 23, 2025

·

Stayed 1 night

An okay stay but a disappointing breakfast. The hash browns were dry and like cardboard and they ran out of the Western Omelette. Most disappointing was that they had a nice fireplace but would not light it. I spent 3 hours in the lobby and would have enjoyed it. You guys have to do better.

10

Rebecca

Mar 13, 2023

·

Stayed 1 night

Was disappointed after showing up at the hotel the pool was not open due to upgrading. I understand, but wish I knew ahead of time.

8

Jade

Mar 9, 2025

·

Stayed 1 night

Very nice room, we enjoyed the breakfast selection and the overall cleanliness and intimate feeling. Only complaint was pool area was not super clean, water was a bit cloudy, but we did appreciate how warm it was! In comparison to other local hotels, we will certainly be back !

4

James

Dec 22, 2024

·

Stayed 1 night

Pool was cold and also cloudy as they don't know how to clean it or keep it clean. I would definitely not be staying here again. Also loud with other guest in the pool area.

10

Mandi

Dec 10, 2023

·

Stayed 1 night

Check in was quick and easy. Rooms were very comfortable. Only negative was the pool was not very warm. Kids jumped in but not adulrs

8

Carson

May 23, 2023

·

Stayed 2 nights

Staff were very inviting and professional. Breakfasts were very yummy! Walking distance from restaurants was a plus! Pool and gym were kept tidy and clean as well as all other public areas. The room was clean and tidy. P.S. the cinnamon buns at breakfast were amazing!

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and common areas clean, with housekeeping appreciated. However, several reported lapses such as dirty towels or tubs, odors, stains, cobwebs, and a few pool‑area cleanliness concerns.

Related guest reviews

6

Gailvonia

May 19, 2024

·

Stayed 4 nights

The bathtub was dirty, the room smelled like dogs and cats.

10

Leonard

Oct 26, 2025

·

Stayed 1 night

The staff was very friendly. The room was clean and breakfast was great.

4

Jennifer

May 12, 2024

·

Stayed 3 nights

The food was fine, our problem was in our room. 1st arrived and there was a dirty towel hanging in the bathroom. Housekeeping didnt see it beind the door? Could have over looked it...okay. I called the front desk and she came to remove it and brought all new towels. She asked about the rest of the room which we hadn't checked out yet. The bathroom mirror was dirty and the bathtub had a few pubic hairs in it. We pulled the sheets back and looked at the pillows, one pillow had obvisous drool marks on it and was dirty on the other side. I went to the desk and handed them the pillow and said I wanted all new bedding. She was the only one there so I ended up stripping the bed for the new linens. The matress cover was disgusting covered with spots and hairs. When I went to get the linens, the front desk said she would have housekeeping there in the morning. We removed our do not disturb door tag at 9-9:30am, they did not show up until after 2pm to clean the bathroom and the rest of the room. We were told we would be given igh points, but that never happened. The next day, the manager heard me talking to someone at the desk and never said a word. We should have had at least half of our stay refunded.

8

Steffanie

Apr 8, 2023

·

Stayed 2 nights

The hotel overall was nice. Room was clean minus a huge stain on the floor. We also had wallpaper coming off the wall in spots. The beds were comfortable. Seems like an older hotel that could use a little fixing up. The Breakfast area was clean and there were plenty of options.

8

Erik

Jun 14, 2023

·

Stayed 1 night

Upon arrival, the hotel looked very nice and clean. At check-in, Becky was very polite and had a smile on her face, which was a nice change of pace from more recent stays at other hotels in the area. When we got into the room and inspected it, there were some minor cleanliness issues. There were cobwebs along the ceiling and corners, one of them was quite large. Something I'm sure the room attendants don't always think about while cleaning. I went down to the front desk and got a broom and cleaned them off myself. The bathroom door closed fine, but if it wasn't latched, it would swing open. The metal door frame on the inside of the bathroom door is rusting. The beds were comfortable and quiet, and the pillows were very nice. The breakfast was very good but the one thing missing was some fresh fruit. The pancakes were a nice touch. All-in-all, the stay was good and, if I'm in the area again to stay, I would stay here again.

8

Jade

Mar 9, 2025

·

Stayed 1 night

Very nice room, we enjoyed the breakfast selection and the overall cleanliness and intimate feeling. Only complaint was pool area was not super clean, water was a bit cloudy, but we did appreciate how warm it was! In comparison to other local hotels, we will certainly be back !

10

Angela

Apr 18, 2025

·

Stayed 2 nights

For the price I was pleased with the size of the room and the type of furniture it was very comfortable. It was not the cleanest and had broken things like drawers were unusable but it was fine outside of that and that wasn't terrible.

8

Ruth

Aug 18, 2025

·

Stayed 3 nights

The suite was clean and neat. All the accessories, like refrigerator, microwave, and coffee maker were in working order. The common areas were neat and clean. The hotel staff were helpful and changed towel sets daily as we requested. The office staff were accommodating and kept us in the same suite even though we had two reservations. They also noticed the same sur names on the reservations and placed us next door. Much appreciated! Some times the Wi-Fi was slow and dropped out.

10

Aimee

Jan 21, 2023

·

Stayed 1 night

Wonderfully clean!

10

Audrey

Aug 18, 2025

·

Stayed 1 night

excellent staff and very clean hotel! the breakfast was awesome and I appreciated the hard worked staff keeping the place in tip top shape.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable with good bedding, and several guests liked the roomy suites. Wi‑Fi reliability and TV options were inconsistent, and a few noted minor layout or maintenance quirks.

Related guest reviews

8

TIANSHU

Aug 31, 2024

·

Stayed 1 night

Holiday in standard. Everything is good Except the wall too thin. We can hear someone talking next to our room

8

Brian M.

Sep 17, 2023

·

Stayed 1 night

Overall, it was good. The only thing we were disappointed with was the WiFi quality. It would go in and out.

10

Donita

Jul 1, 2025

·

Stayed 1 night

Noisy the day we were there (boys' softball team) until later at night and at around 2:30 a.m. Check-in took a LONG time (20+ minutes) due to the person in front of me.

10

Elizabeth

Dec 8, 2023

·

Stayed 1 night

The room was clean and had everything we needed. The breakfast was pretty darn good for a freebie. The only thing I would change is for the bed to be a bit softer but overall a great experience and we will stay again.

10

Hope

Sep 1, 2024

·

Stayed 1 night

This was a very comfortable stay. From the friendly front desk, the relaxing shower and to the comfortable bed; this was a much needed night of rest. I would highly recommend

10

Angela

Apr 18, 2025

·

Stayed 2 nights

For the price I was pleased with the size of the room and the type of furniture it was very comfortable. It was not the cleanest and had broken things like drawers were unusable but it was fine outside of that and that wasn't terrible.

10

Cheryl

Jul 5, 2025

·

Stayed 4 nights

We loved the suite amenities; just like home away from home. All the staff was very friendly and accommodating. The beds were amazingly comfortable!!

10

Kathy

Aug 26, 2025

·

Stayed 2 nights

We had a room at the end of the hall and our internet wasn't very good, otherwise the room was great!

10

Patricia

May 4, 2025

·

Stayed 1 night

Fit our needs for the night. TV channel seiection not the greatest, though.

8

Lowell

Aug 4, 2025

·

Stayed 1 night

Our only complaint is how uncomfortable the furniture is. But it is not any different than most other hotels.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, helpful, and professional, with several noting quick, easy check‑ins. Some guests, however, encountered slow or delayed check‑in, policy or billing frustrations, and rooms not ready on time.

Related guest reviews

2

Stephanie

Jan 25, 2025

·

Stayed 1 night

I have stayed at numerous other Holiday Inn and Suites and had no issues with presenting a tax exempt certificate upon checkout and payment, but this property would not allow it and refused to take off the tax. I also booked rooms for our sports team and they charged me extra guest fees for having 4 people in a two queen bed room. I stayed in 2 other Holiday Inn and Suites with our team and booked the exact same thing and was not charged extra fees at either one.

8

Roberta

Sep 10, 2023

·

Stayed 1 night

Biggest issue was trying to check in. Nobody at front desk for at least 10 minutes. Sign said helping another guest and be back to assist you as soon as possible. A first in over 50 yrs of travel

10

Leonard

Oct 26, 2025

·

Stayed 1 night

The staff was very friendly. The room was clean and breakfast was great.

2

Nicole

May 26, 2024

·

Stayed 1 night

My room was not ready at the 3o’clock check in time so my daughter had to get ready for her basketball game in a friend’s room. Then when we asked for a late check out they said they were maxed out so I had to rush back in between games to check out. I stay in hotels for travel basketball nearly every weekend and I’ve never had one that wasn’t ready by checkout time!

10

Jeff

Aug 25, 2025

·

Stayed 3 nights

Hotel was great as well as the staff. Friendly, helpful.

10

Samantha

Sep 28, 2025

·

Stayed 1 night

Check in was quick and easy. Staff are very friendly and attentive. Property was clean and safe. The only con of the stay was parking is a bit crowded. Overall the experience was fabulous!

6

Marva

Nov 1, 2024

·

Stayed 1 night

Very slow checkin. Problems with Room keys not working. Slow checkout.

8

Jeff

Aug 5, 2025

·

Stayed 1 night

Good complimentary breakfast options. Expedia virtual credit card decline delayed check-in considerably.

10

Lubet

Jul 17, 2023

·

Stayed 4 nights

Friendly and polite staff very well organized

10

Michael

May 3, 2025

·

Stayed 1 night

The ladies that were working at the front desk were super friendly and very professional!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Location is convenient just off I‑94, with restaurants and shopping within walking or short driving distance; several also described the area as quiet and safe. A few mentioned difficult local roads.

Related guest reviews

10

Betty

Oct 1, 2025

·

Stayed 1 night

Checked in and walked to dinner. Nice area.

6

James

Aug 7, 2025

·

Stayed 1 night

Terible roads in and out.

10

Brian

Feb 16, 2025

·

Stayed 1 night

Conveniently located off of I-94 with several restaurants within walking distance. Nice lobby with a fireplace and quick-check in.

8

HYUNG TAEK

Aug 22, 2023

·

Stayed 1 night

Close to Hwy but very quiet.

10

Heidi

Jul 14, 2025

·

Stayed 2 nights

we enjoyed the breakfast, and the location of the property.

8

Barb

Sep 1, 2024

·

Stayed 1 night

Close to 94 and close to A2.

8

Kim

Jul 10, 2025

·

Stayed 2 nights

convenient location, easily accessible from the highway, some shopping near by.

8

Debbie

May 26, 2025

·

Stayed 1 night

Close to where we had to go and also to my son's house

8

Sarah

Aug 11, 2025

·

Stayed 1 night

Easy to locate, quiet and several food options within walking distance.

10

William

Jun 30, 2024

·

Stayed 2 nights

Great location. Clean. Safe

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is widely liked for variety and quality, with several calling it great or excellent. Others found it disappointing or poorly stocked at times, citing limited items like bacon or waffles and inconsistent quality.

Related guest reviews

8

Kelvin

Aug 2, 2025

·

Stayed 2 nights

Breakfast was nothing to brag about. why cannot you have waffles? Pan cake need to go. No cinnamon rolls. Where the heck was the bacon. The set up for the food area was bad.Hard to move around. We pay for this crappy beakfast as part of the room. Offer the room without the breakfast with cheaper rates. More people would stay here. I would rather go through McDonalds.

10

Leonard

Oct 26, 2025

·

Stayed 1 night

The staff was very friendly. The room was clean and breakfast was great.

10

Michelle

Sep 30, 2023

·

Stayed 1 night

Very clean. Many breakfast choices hot and cold. Friendly staff. Safe neighborhood.

10

Elizabeth

Dec 8, 2023

·

Stayed 1 night

The room was clean and had everything we needed. The breakfast was pretty darn good for a freebie. The only thing I would change is for the bed to be a bit softer but overall a great experience and we will stay again.

8

Osha

Jun 20, 2024

·

Stayed 3 nights

Overall a convenient and nice hotel. We never did get into the pool because it was too busy with kids. The breakfast was pretty good, but was not stocked well toward the end of the time period. The AC lacked a continuous fan setting which would have been better for sleeping. Staff was nice.

8

Gene

Feb 23, 2025

·

Stayed 1 night

An okay stay but a disappointing breakfast. The hash browns were dry and like cardboard and they ran out of the Western Omelette. Most disappointing was that they had a nice fireplace but would not light it. I spent 3 hours in the lobby and would have enjoyed it. You guys have to do better.

8

Kyleigh

Sep 9, 2024

·

Stayed 1 night

The property was good this day was good everything was to my liking there was no issues other than breakfast kind of wish there was bacon only sausage was at breakfast

10

Audrey

Aug 18, 2025

·

Stayed 1 night

excellent staff and very clean hotel! the breakfast was awesome and I appreciated the hard worked staff keeping the place in tip top shape.

10

Hassan

Dec 29, 2022

·

Stayed 19,353 nights

Nice bedding and great buffet breakfast

10

Trish

Aug 20, 2024

·

Stayed 1 night

We stayed with a late check in. Very friendly service. Nice comfortable king bed. Excellent breakfast! We will stay again!

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3 $174
4 $94	5 $94	6 $94	7 $93	8 $93	9 $149	10 $138
11 $104	12 $104	13 $104	14 $104	15 $104	16 $203	17 $215
18 $104	19 $101	20 $102	21 $102	22 $102	23 $208	24 $199
25 $98	26 $100	27 $102	28 $96	29 $99	30 $127	31 $112

Su	Mo	Tu	We	Th	Fr	Sa
1 $93	2 $76	3 $86	4 $82	5 $110	6 $392	7 $137
8 $93	9 $76	10 $79	11 $76	12 $96	13 $113	14 $116
15 $93	16 $77	17 $100	18 $79	19 $96	20 $171	21 $137
22 $100	23 $74	24 $74	25 $74	26 $95	27 $120	28 $92
29 $93	30 $77

Holiday Inn Express Jackson by IHG

Prices for Holiday Inn Express Jackson by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

Suite, 1 King Bed, Jetted Tub

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Standard Room, 1 King Bed, Accessible (Accessible Tub)

Suite, 1 King Bed, Accessible (Accessible Tub)

Suite, 1 Bedroom, Accessible (Communications Accessible)

Suite, 2 Queen Beds, Accessible (Communications Accessible)

Standard Room, 1 King Bed, Accessible (Communications Accessible)

Room (Specialty)

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Standard Room

Suite, 1 King Bed (Additional Living Area)

Standard Room, 2 Queen Beds

Suite, 1 Bedroom (2 Queen Beds)

Suite, 1 Bedroom

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Jetted Tub

Guest reviews of Holiday Inn Express Jackson by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express Jackson by IHG

Prices for upcoming dates