Name: Radisson Lackawanna Station Hotel Scranton
Address: 700 Lackawanna Avenue, Downtown, Scranton, Pennsylvania, United States of America, Scranton, Lackawanna County, US
Price range: $101–$263 per night
Rating: 8.5

What guests think

At Radisson Lackawanna Station Hotel Scranton, travelers praise the spectacular historic train-station setting and generally friendly staff, while recurring critiques note dated rooms, loud HVAC and thin walls, occasional odors, and inconsistent maintenance, housekeeping, and Wi-Fi.

Many enjoy the on-site Trax bar and Carmen’s breakfast, though menus and service draw mixed feedback. The downtown location is walkable to the University and Steamtown and convenient to highways, but nightlife noise and a small parking fee or lot conditions bother some. Amenities can feel limited, with scarce microwaves and occasional elevator or gym issues. Expect a memorable historic atmosphere with variable room quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Striking historic public spaces and on-site bar/restaurant are highlights. Parking is convenient but carries a small fee and some lot/entry access concerns; amenities show gaps (limited microwaves, occasional elevator or gym issues).

Related guest reviews

8

Petricia

Jan 20, 2025

·

Stayed 1 night

Parking lot wasn’t clean when I arrived, snow everywhere but still had to pay the $5 for overnight parking, didn’t appreciate that

8

Julia

Dec 2, 2024

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Stayed 3 nights

Convenient hotel with nice gym facility. Room service was not offered when we were there, but I understand that it typically is.

10

Stacy

Oct 19, 2025

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Stayed 1 night

Stayed here to run the Steamtown Marathon. Location was perfect for the race. The on-site parking was very convenient and safe. The hotel is gorgeous. Seeing the old pieces of the train station was very cool. Room was a little dated but clean and comfortable and was everything I needed. Hotel was quiet too. A great place to stay in Scranton. Very walkable to downtown. Would recommend to others visiting the area!

2

Gonzalo

Aug 7, 2025

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Stayed 1 night

Old, dirty, room smelled like urine. Gym equipment not functional. Parking lot full of patrons of other establishments in the area. No ramp for suitcases/wheelchair.

6

Genna

Sep 18, 2025

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Stayed 1 night

Lackawanna Station is our favorite hotel between NY and Pittsburgh when we go to Steelers games. I noticed the grime covered grates last year but this year the top and bottom of the stained glass was filthy, the roof and ceiling grates were unhealthy with their grit and grime and none of the draft taps were working in the bar.

6

Helen

Oct 21, 2024

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Stayed 1 night

They never told us about the 5.65 charge on my card for parking in their parking lot. I find that very unsatisfied. Never have ive been charged a fee for parkung in a Hotel parking lot. Last time i will be staying there.

8

guy

Aug 16, 2025

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Stayed 3 nights

Was surprised that there was only 1 microwave available for 5 floors of guestrooms, and only 2 ice machines for the entire premises.

10

Sherri

Nov 5, 2023

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Stayed 2 nights

Staff at check-in was extraordinarily friendly and helpful. Unique hotel transformed from being a train station. Only one drawback- no ramp to move luggage into hotel- only steps which created a little challenge. Food was good in the bar restaurant as well.

10

John

Oct 20, 2023

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Stayed 2 nights

Bad fitness room. Great lobby

10

John

Jul 15, 2024

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Stayed 2 nights

Loved the old train station! The convenience of the two restaurants in the lobby was great after a long day at Poconos raceway. Food was great in both. The room was clean, hotel was clean. Staff was courteous and friendly. Cons- only one elevator was working, not too bad, never had to take the stairs. Our TV’s cable wire was bent to a point of half the channels coming in bad. Again, not a huge deal, we didn’t watch much. Overall 5 stars. Will stay again when we visit the area.

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Cleanliness

Many guests find rooms and common areas clean, but feedback is inconsistent. Recurrent complaints mention musty or urine odors, dust/mold, and worn details, with housekeeping frequency or follow-through sometimes lacking.

Related guest reviews

6

Kendra

Jul 2, 2025

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Stayed 2 nights

Staff is great. Friendly and helpful. The room was not comfortable. The ac unit was so loud and the room had a musty smell. It’s a lovely lobby.

10

Moira

Sep 24, 2025

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Stayed 1 night

Very clean room, friendly staff!

10

Tina

Jul 23, 2025

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Stayed 1 night

This building is AMAZING!! Room a little dated but comfy. Loved being able to look out and see the sports fields. Not so much~the dusty bed scarf. Would stay again, Overall worth the visit!

6

David

Jul 10, 2025

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Stayed 1 night

Love how they converted the old train station into a hotel. Didn’t like that the room felt overly used and worn. The wood work was chipped and worm. Even the throw blanket look stained.

4

Lisa

Feb 18, 2023

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Stayed 4 nights

My room was filthy.

4

Alex

May 6, 2024

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Stayed 2 nights

Bathroom faucet had a continues leak that you could turn off and you could hear it even with the door shut. Wallpaper above shower was pealing and there was mold everywhere. Not what i expected when paying that much for a room.

4

Heather

Jul 7, 2025

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Stayed 1 night

This property needs to be updated. It was very damp and not very clean.

4

Ariel

Oct 27, 2025

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Stayed 2 nights

While the building is gorgeous, it was the most uncomfortable hotel I have ever stayed in. No ventilation made the room smell incredibly musty. The bed and pillows were so hard that I tossed and turned all night resulting in a sore neck and raging headache. We decided to cut our stay a day early and when we went to check out the clerk who initially gave us the wrong room number the day before only said "Okay" when we told him we couldn't stay another night with them.

6

Nicole

Jul 1, 2025

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Stayed 1 night

Clean enough but could have been cleaner. Hallways smelled like animal pee. Room was clean enough, but some dust and definitely carpet could have been cleaner. Needs a deeper clean.

10

Edward

May 22, 2025

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Stayed 2 nights

Clean, comfortable, quiet room; beautiful, interesting, architecturally significant property; easy access to downtown and highways. No issues.

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Rooms

Rooms vary from spacious and comfortable to small or dated. Guests cite loud HVAC and thin walls, small or unreliable TVs and occasional Wi-Fi problems, and some bathrooms feel cramped or short on towel hooks/bars.

Related guest reviews

10

Sandy

May 2, 2025

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Stayed 3 nights

Awesome place!

8

Jamar

Oct 22, 2024

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Stayed 1 night

Room was great!!! Only thing I would suggest is that you replace that small 32in TV with a larger TV. You need binoculars to watch from the bed.

8

Paula

Jun 27, 2025

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Stayed 1 night

Hotel was great. Nice and quiet tv reception was horrible

4

brooke

Jan 2, 2025

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Stayed 7 nights

The walls were very, very thin. Like the people in the next room sound they are in the same room. The room smelled sometimes of sewage. I think this is due in part to the fact that there are no bathroom fans. Also the water in the sink and shower are yellow. We went out and bought some room spray and ear plugs which helped. The shower curtain is on a rounded pole that dips in the middle so no matter what, water gets on the floor and walls of the bathroom. The bed was comfortable, the shower pressure was great.

8

Brian

Apr 7, 2025

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Stayed 1 night

The property is beautiful and the staff is friendly, but definitely not for everyone.the rooms are small, specially the bathrooms, and there a little outdated and run down. With that being said, thats part of the charm of the location as it is an old converted train station, but if you want an updated super clean hotel experience than your better off at the hilton conference center down the road. I prefer the charm of the radisson, altough the 32 inch NOT smart tv needs to go and some new technology needs to be added to go along with the charm of thr location.

10

Michael

Oct 26, 2025

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Stayed 3 nights

The climate control was on the mark. Teresa the 2nd Floor housekeeper was absolutely fantastic. You do have a serious problem with your television service. The tv was small and not easy to find channels or programs. Very bad.

8

Joel

Sep 26, 2024

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Stayed 1 night

The air conditioner is way too noisy. Great lighting, great use of space, nice building.

6

Anna

Nov 3, 2024

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Stayed 1 night

I was expecting a much better experience for that price. The check in was long, the room (607) was tiny, claustrophobic, no fresh air, hair in the shower and on the towels. The air conditioner was so loud we couldn't sleep and eventually checked out at 6am.

6

Patrice

Feb 2, 2025

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Stayed 1 night

Very noisy in the night with heating system loudly going off continuously. Also, could hear my neighbors far into the night.

10

joan

Sep 23, 2024

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Stayed 1 night

This is a beautiful building with an excellent staff. The one drawback is the air handling system is very loud and the walls are thin enough to hear your neighbors listening to their TV. Not loud enough to catch the words, but you can definitely hear that the set is on.

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Service

Staff are frequently described as friendly, welcoming, and helpful across front desk, bar, and housekeeping. However, guests also report slow or understaffed check-ins and uneven responses to issues such as Wi-Fi outages or event logistics.

Related guest reviews

2

Brielle

Nov 28, 2024

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Stayed 1 night

I recently stayed at The Scranton Radisson, and unfortunately, my experience was far from satisfactory. One of the main reasons I chose this hotel was for its advertised Wi-Fi service, which I needed for work. However, during my stay, the Wi-Fi was completely down (This information was not disclosed to me at check-in) and I needed to check-out and work from a local Starbucks all day. What’s even more disappointing is how the staff handled the situation. I spoke to the hotel operations manager - she refused to offer any future stay compensation or reimbursement for the inconvenience. This lack of accountability and customer service left a very negative impression. While other aspects of the hotel might be fine, their unwillingness to address such a significant issue has made me question their commitment to guest satisfaction. I am also very familiar within the hotel industry, as my boyfriend is a regional manager for three major hotels in New York City. A very simple monetary gesture/future stay compensation could have been made to rectify the situation and leave me writing a positive review rather than a negative one. I would not recommend this hotel if reliable Wi-Fi and responsive customer service are important to you.

4

art

Sep 11, 2025

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Stayed 3 nights

We chose this hotel as a convention site while visiting the Steamtown site. The access to convention meeting rooms was the worst since our organization was founded 60 years ago. We could not set up displays after we all booked our rooms. When we set up displays the management locked members out of the display and meeting rooms. Staff members doing food service were great but that couldn't cover for the failed attitude for management of convention space. This is not the way to treat historical societies who visit Steamtown ... The failure of convention support will spread to other historical societies as many of us hold additional memberships in groups that would be your customers. You need to change convention management to properly host historical society meetings in the future... If ever!

6

Francine

Feb 20, 2025

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Stayed 1 night

We stood at the checkin counter for about 20 minutes before anyone came to help us!

10

Keith

Sep 1, 2025

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Stayed 2 nights

Superb hotel downtown Scranton. Parking $5per day which is a bit off. Beautiful lobby and resturant in converted railway station and railway head office. Nice rooms but was striking was how friendly all the staff were. Reception, bar,room cleaners. Really welcoming.

10

Leah

Sep 30, 2025

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Stayed 1 night

One of the most beautiful and unique hotels I’ve ever stayed in. The inside is marble, with Tiffany glass ceilings. Staff were consistently friendly and pleasant. Would absolutely stay again.

6

elizabeth

Apr 15, 2024

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Stayed 1 night

It was frustrating to wait 45 minutes to check into our room.

6

Amy

Jul 29, 2025

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Stayed 1 night

This hotel is historic so know that going in, much of the room interior is dated and smelly. The lobby however, is gorgeous and really feels like you are transported back in time. Hotel staff were, meeehhh, it felt like the less interaction for them the better

10

Candace

Aug 11, 2025

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Stayed 1 night

Staff was super nice and helpful. Room was large. Bed was super comfy.

10

THOMAS

Jan 19, 2025

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Stayed 1 night

The staff were friendly and very helpful. Theresa and Jay in housekeeping, Diana at the front desk, and George, the doorman, greeted us with smiles and were eager to help us with everything we needed. The room was perfect.

10

Aleksandr

Jul 9, 2025

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Stayed 1 night

Wonderful and unique place! The only problem is that they appear to be rather short-staffed, so everything from checking in to dinner involved a much longer wait than usual.

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Location

Central downtown location is walkable to the University of Scranton, Steamtown, and restaurants, with easy highway access. Some report late-night noise from nearby venues and mixed feelings about the immediate area or back-lot lighting.

Related guest reviews

10

Mark

Mar 11, 2024

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Stayed 1 night

Convenient to major highways.

10

Stacy

Oct 19, 2025

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Stayed 1 night

Stayed here to run the Steamtown Marathon. Location was perfect for the race. The on-site parking was very convenient and safe. The hotel is gorgeous. Seeing the old pieces of the train station was very cool. Room was a little dated but clean and comfortable and was everything I needed. Hotel was quiet too. A great place to stay in Scranton. Very walkable to downtown. Would recommend to others visiting the area!

8

Sherri

Apr 16, 2023

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Stayed 1 night

The hotel itself is unique and beautiful. The staff was very helpful. The downfall is the parking lot is often very full and it’s in dire need of repair. Also, there was a bar across the street that was extremely loud with music and people out in the street until well after 1:00 am. If I stayed again, I would ask to be in the back of the building to avoid the noise.

10

Kerry

Dec 20, 2024

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Stayed 1 night

Beautiful building, plenty of parking, close to college.

8

kristen

Jan 30, 2025

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Stayed 1 night

Special historic place that made an overnight well worth the stay. Price was fair and rooms clean and comfortable. Incredibly flexible and kind bar staff. Lobby is beautiful with lots of comfortable seating. Only complaint is food was expensive in both restaurants. Will come back to explore area but felt uncomfortable walking around at night.

8

Alex

Jan 8, 2025

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Stayed 5 nights

The Lackawanna Station hotel is beautiful, hailing from the same era as Grand Central Station in NYC. Room prices are very reasonable. Rooms are large. City views are great. Bathrooms could be updated, but are clean, well supplied and totally acceptable, unless you’re very picky. Expect services to be a little slow, but still a very good overall value, in a marvelous historic building.

8

Valerie

May 5, 2025

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Stayed 1 night

The inside of the hotel was beautiful and the rooms were big and beds were very comfortable. Restaurants were good and staff was great. The parking sucks to be honest. The location isn't great either but overall would recommend and

8

Jim

Aug 2, 2025

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Stayed 1 night

This is a beautiful and grand building. The location is great for walking into downtown Scranton. It has been beautifully preserved and has a luxurious feel but without the costs.

10

Tyler

Nov 25, 2024

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Stayed 1 night

Best hotel I’ve stayed at in a while. Perfect location. Close to downtown like right in downtown.

10

Tony

Dec 24, 2024

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Stayed 1 night

The building is unique and elegant, inside and out. Plenty of places to eat and shop. Next door to University of Scranton. Half hour to Mohegan Sun Casino and horse racing. 20 minutes to Montage Mountain. NY Yankees farm team stadium is in Montage Mountain.

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Dining

Trax bar and Carmen’s breakfast receive many compliments for quality and value. Experiences are not universal though, with occasional limited menus, slow service, or so-so dishes and coffee.

Related guest reviews

10

Valerie

Mar 1, 2024

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Stayed 1 night

Lovely historic building with modern updated comfy rooms, it’s the best of both worlds. The food at Trax is very good and Maria’s a great, attentive bartender. Easy to get to from the Highway and convenient to all points of interest. Five stars!

8

Randa

Aug 12, 2025

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Stayed 1 night

Internet strong but not secure. Only restaurant Traxs is so so. Since the hotel was an old train station it is huge . Lobby enormous and dark . Room is very clean.

10

Donna

Sep 27, 2023

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Stayed 1 night

The Radisson Lackawanna has amazing front desk and bar service - very accommodating, quick, and welcoming. The space itself is full of history and charm. The location is convenient. The only downside was our service at the restaurant- the food was mediocre, our server was kind but clearly had no idea what she was doing which led to slow and confusing service, incomplete orders, and wrongly made coffees. Small price to pay for a cool, historic hotel with a good restaurant across the street.

10

Mark

Jun 25, 2025

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Stayed 1 night

Clean, nicely furnished room. Smooth checkin. Excellent food and service at Trax bar. Beautiful, historic property; very reasonable. Recommended!

6

Mary

Aug 3, 2025

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Stayed 1 night

I was waiting this moment to complain to someone about the coffee we just ordered today at the coffee shop. We got a cappuccino and an americano, but unfortunately, they didn't taste right. It was like hot water with barely any coffee flavor, and the color was almost off. We ended up throwing them away. We were really looking forward to a good cup of coffee, especially since we're staying at the hotel an we paid for our drinks. Check with your suppliers what coffee are you buying or probably you do not how to use the coffee machine at the coffee shop.

10

Jade

Jun 18, 2025

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Stayed 1 night

Very Clean, friendly hotel staff, ate at both the Trax and Carmen’s both were very good, and friendly wait staff! Would stay again!

10

Shannon

Aug 25, 2024

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Stayed 2 nights

Two fabulous restaurants on site. Room was lovely, check in was great, housekeeping was wonderful and super on top of any needs. .

6

Thomas

Jun 30, 2025

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Stayed 2 nights

I liked the old train station feel! Nice hotel. Room as nice, but the mattress was lumpy and I fell into a nice divot. They could update these. Food in the bar was less than expected. Was told the breakfast cook was the lunch cook....you could tell! Not good. Drinks were just OK. When I asked for just a little ice I got half a glass! Gin and tonic...used flat tonic water. Nice place, just not worth the amount I spent for 2 nights.

8

Sarah

May 3, 2025

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Stayed 1 night

Beautiful building and pleasant staff. The onsite bar was great for a cocktail and dinner, and the breakfast at Carmen's was pleasant.

8

William

Mar 8, 2025

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Stayed 1 night

Somewhat disappointed with Carmen’s very limited menu. Very few people in the dining room. This is an extraordinary setting and we have wonderful memories of stays at the hotel and dinners here in the past. We learned that the amazing Sunday brunch is no longer offered. We hope management can bring this wonderful venue back to it’s glorious past.

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Month	Average price
January	$110
February	$119
March	$127
April	$134
May	$144
June	$155
July	$128
August	$124
September	$125
October	$122
November	$103
December	$109

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $203
20 $102	21 $102	22 $108	23 $110	24 $116	25 $183	26
27 $105	28 $102	29 $103	30 $103

Su	Mo	Tu	We	Th	Fr	Sa
				1 $102	2 $154	3 $185
4 $105	5 $103	6 $102	7 $102	8 $101	9 $180	10 $263
11 $109	12 $112	13 $160	14 $133	15 $123	16 $170	17 $158
18 $102	19 $104	20 $104	21 $103	22 $103	23 $231	24
25 $101	26 $104	27 $103	28 $102	29 $102	30 $177	31 $177

Radisson Lackawanna Station Hotel Scranton

Prices for Radisson Lackawanna Station Hotel Scranton

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About this property

Location

Room options

Studio Suite, 1 King Bed with Sofa Bed

Suite, 1 Bedroom (King Bed)

Room, 1 King Bed

Room, 1 Queen Bed

Premium Room, 1 King Bed

Room, 1 King Bed, Accessible

Room, 2 Queen Beds

Studio Suite, 1 King Bed

Suite, 1 King Bed, Jetted Tub

Room, 2 Queen Beds, Accessible

Guest reviews of Radisson Lackawanna Station Hotel Scranton

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