Name: Stonebridge Inn
Address: 300 Carriage Way, Snowmass Village, Colorado, United States of America, Snowmass Village, Pitkin County, US
Rating: 7.83

What guests think

At Stonebridge Inn, reviewers consistently praise the convenient Snowmass location near the slopes, village and bus stops, along with fair value for the area, while recurring drawbacks include warm rooms due to no air conditioning and some dated decor.

Many guests find the staff welcoming and helpful, though service can be inconsistent with occasional rudeness and slow follow-up. Facilities like the pool, hot tubs and gym are appreciated, but there are reports of temporary closures, broken ice machines and an unreliable elevator. On-site dining earns praise for tasty meals, yet others cite high prices, limited hours and no free breakfast. Expect a convenient mountain stay with solid value and trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the pool, hot tubs and gym, but there are recurring reports of elevator outages, occasional pool/hot tub or restaurant closures, and broken ice machines.

Related guest reviews

6

Frederick

Oct 6, 2023

·

The only one elevator was out of service throughout our stay (3 nights) TV had issues with cables/network setup and only Netflix was avaiable from time to time Water pressure for shower was way too low and we often run out of hot water just minutes in

4

Jessica

Jun 9, 2024

·

Stayed 1 night

I needed two things in a hotel; location: Snowmass and a hot tub to use after running Ragnar. After checking in, we went to the pool / hot tub area and it had closed at 6:30. We were told that’s not usually the case. The condominium complex who owns the pool closed it, perhaps due to weather. There is no rain, or thunderstorms. I wish we were staying elsewhere with a hot tub.

10

Padma Harika

Aug 3, 2025

·

Stayed 2 nights

Very comfortable place. Provided us with a fan. Pool area was also very clean.

10

Katie

Jun 5, 2025

·

Stayed 1 night

Great spot! Mountain view in the pool and hot tub. Great service and amazing staff! Restaurant inside the hotel was great

8

Ronald

Jun 6, 2025

·

Stayed 1 night

Nice room, comfortable beds, well appointed. Full fitness center, well kept grounds. Nice "ski village" vibe although we are here before summer season really gets going.

4

Jennifer

Aug 6, 2024

·

Stayed 2 nights

No a/c and a room that never got below 80 degrees the first night was miserable! They even kept the hallway temperature at 80 degrees making it impossible to cool our room using the floor fan in the fully opened windows to try and bring the cooler air in. Also, the ice machine was broken and it seemed no one knew how to fix it.

4

FCA

Jun 2, 2023

·

Stayed 2 nights

Room incredibly hot and the front desk could not be reached by phone. Hotel is very run down. Pool and hot tub not open.

10

Patricia

Sep 27, 2025

·

Stayed 1 night

The staff was wonderful. The room was comfortable. The only negatives were the hot tub was closed and the ice machine was broken.

10

kwang

Sep 23, 2023

·

Stayed 1 night

When I follow my GPS direction for the facility, the GPS did not show that the road to the facility was closed. I found the detour sign, so I could find the facility. I wish the facility send me a notice about the road close. Also I have not received about the restaurant in the facility was closed for dinner. Another problem was that only one elevator in the building was not working. The front desk staffs helped me to carry up my luggage to my room in upstairs. Otherwise the facility was excellent.

10

Charles

Apr 19, 2024

·

Stayed 6 nights

Great value for ski in/ski out. Comfortable. Love the gym, pool and big spas!

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Cleanliness

Many note clean rooms and well-kept areas, but others report dirty or smelly carpets, stray hairs, and occasional maintenance oversights.

Related guest reviews

10

Larry

Jul 12, 2024

·

Stayed 1 night

Very nice hotel right in the heart of Snowmass village. Room was clean, well maintained, quiet, very comfortable. Would definitely stay here again.

4

Larisa

Jan 3, 2024

·

Stayed 4 nights

We were there from 12/24/23-12/28/23 and they cleaned our room only once but charged us resort fee for every day. After cleaning room they left our room wide open all day.Charging a lot for parking! Dirty carpet, broken and scratched furniture! Will not recommend this property!

10

Pamela

Sep 23, 2025

·

Stayed 1 night

A lovely lady from Page AZ greeted me. Super friendly. The inn is well maintained. The room was very clean and comfortable.

10

Leslie

Oct 3, 2025

·

Stayed 3 nights

The hotel is a great value for the price. Everything is clean and the restaurant is great! Parking was a bit of an issue if you get there later in the evening.

4

Anna

Aug 28, 2024

·

Stayed 5 nights

I would not stay at this property again. The check-in was unfriendly and involved a $130 safety deposit but no mention of the pool code or $22 breakfast option. In the room the furniture was dirty and the decor outdated. The safe didn't work, and although we reported it each morning for three days, it never got fixed. When I examined the bedding, I found small blood spots on the inside comforter. The room had a lingering odor of old grease. Even the bible was dirty. It was hard to believe that this was a Hyatt.

8

Mary

Jul 1, 2024

·

Stayed 2 nights

It was easy to check in! I was very shocked at the horrible urine smell on the 5th floor. This place needs some updating!

10

Jeanne

Jul 11, 2024

·

Stayed 1 night

Just spent a night but very clean, they will be renovating soon.

4

David

Aug 28, 2023

·

Stayed 2 nights

Room smelled of mold and carpet was damp. Had to request a new room. Fire alarm kept going off on the 2nd nighy

8

Steve

Jul 10, 2025

·

Stayed 2 nights

Nice property. Clean room. Pool amenities.

4

Donald

Jan 12, 2024

·

Stayed 4 nights

First there was hair in the tube. Felt unsanitary. The window was open in my room and broke so it would not close. I told 2 different people about the window. Both told me that maintenance would take care of it. But nobody showed. With temperatures around 10-15 degrees outside made it uncomfortable. I had to raise the thermostat in the room to counter the blowing cold air from outside. When I checked out, the same 2 different people that took my complaint just shrugged it off like it didn't matter and told me and my friends. "We just work here!" Large company such as Hyatt that owns this facility should hire better quality people that care about their guests.

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Rooms

Rooms are basic and dated, with frequent complaints about the lack of air conditioning and warm temperatures; some also mention small sizes, noise when windows are open, and inconsistent water pressure or hot water.

Related guest reviews

6

Frederick

Oct 6, 2023

·

The only one elevator was out of service throughout our stay (3 nights) TV had issues with cables/network setup and only Netflix was avaiable from time to time Water pressure for shower was way too low and we often run out of hot water just minutes in

4

Lydia

Jul 22, 2025

·

Stayed 2 nights

There is no AC. Fans didn’t help. Super hot during the night. Old facility, but the gym was very clean and modern. The pool was okay. Lobby is renovated but the rooms are not.

6

Michael

Oct 7, 2023

·

Stayed 1 night

No A/C. Even in early October the room was 80 degrees. Out-dated and low-quality bathroom and fixtures that look like a cheap Motel 6. Shower temp fluxuated from hot to cold.

6

Matthew

Aug 10, 2023

·

Stayed 1 night

Lobby area very nice, hotel area and rooms very dated and old. Bed was not comfortable. Mountain town hotels are going to need to add A/C due to ever warming temperatures.

8

Judy

Jun 28, 2025

·

Stayed 2 nights

No air conditioning

6

Cathy

Aug 19, 2025

·

Stayed 3 nights

No microwave and no AC in our room

6

Cassie

Aug 31, 2023

·

Stayed 2 nights

Good location in Snowmass. Friendly and honestly, it was very clean. It just needs updated in a major way. I would not be comfortable hanging out in my hotel room at all - I really only wanted to be in there to sleep. Everything needs updated - paint, carpet, bedding, etc.

6

Pavan

Sep 30, 2023

·

Stayed 2 nights

Rooms are small and doesn’t feel a happy place to stay in. No AC in the hotels in the area as we were told it get cold during night so crack the window. Lift doesn’t work. Not a very likely place I’d recommend anyone.

8

Tanya

Jan 12, 2025

·

Stayed 7 nights

I actually really liked this property and the convenience. Right by the slopes!!!! Staff was nice and they redid the lobby area so super cute. If I had one complaint, the actual room was too hot and this is during the winter months so we opened the window but then it was kind of loud with the cars going by in the evening. But I heard the are redoing the rooms which might be super nice!!!

8

mark

Jul 15, 2025

·

Stayed 4 nights

Great place and happy with the rate paid. However, with no air conditioning I think I would have been frustrated had I paid more than I did. It was quite hot in the room during the day.

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Service

Staff are often friendly and accommodating, yet service consistency varies with reports of rudeness, slow or missed follow-ups, and limited housekeeping frequency.

Related guest reviews

10

David Anthony

Jun 29, 2025

·

Stayed 2 nights

Beautiful property! We had a wonderful meal at Heathers. The staff were very helpful with tips on what to do in town. We had a large comfortable room. We really enjoyed our stay.

6

Heather

Aug 2, 2025

·

Stayed 1 night

Hotel was nice. Check in was good. Checkout was not a good experience. The lady at the desk was rude about the airport transfer when I asked a question (the driver was standing right next to her, apparently her boyfriend). He was nice. She was not. She also fussed at me for trying to look at the big window by the restaurant. I knew the restaurant was closed. It was 5am and I just wanted to see outside so I could tell my husband I wanted to come back here.

8

Terry

Jun 24, 2025

·

Stayed 1 night

Was allocated a room that was not cleaned but the team quickly reallocated me to another room

10

Pamela

Sep 23, 2025

·

Stayed 1 night

A lovely lady from Page AZ greeted me. Super friendly. The inn is well maintained. The room was very clean and comfortable.

4

Anna

Aug 28, 2024

·

Stayed 5 nights

I would not stay at this property again. The check-in was unfriendly and involved a $130 safety deposit but no mention of the pool code or $22 breakfast option. In the room the furniture was dirty and the decor outdated. The safe didn't work, and although we reported it each morning for three days, it never got fixed. When I examined the bedding, I found small blood spots on the inside comforter. The room had a lingering odor of old grease. Even the bible was dirty. It was hard to believe that this was a Hyatt.

4

Kimberly

Jun 18, 2025

·

Stayed 2 nights

Terrible front desk/service. Requested towels and coffee, got ready and 1.5 hours later left without ever getting either. No AC and when windows were open the bar below was loud until midnight. Just disappointing. Heather’s was good and great staff/friendliness. Checked out and left a day early and wasn’t even asked as to why. Requested a receipt and wouldn’t/could’t accomadate. Wouldn’t stay again due to service. Location was good, facility was beautiful. Too hot to sleep & no willingness to try to accommodate all the way around.

10

Usha

Jun 27, 2024

·

Stayed 2 nights

The customer service was excellent; very courteous staff member that checked us in. Checkin was so fast it took only 2 min literally. Parking was free and that was welcome:) the dine in restaurant in the hotel was great; food was v good so was the service. Laundry machines were available that was v useful for us in the middle of a long trip. Aspen downtown was a convenient 15-20 min away.

10

Karen

Aug 6, 2025

·

Stayed 1 night

Everything was perfect and staff were very courteous. I spoke to Ryan and Melinda and they were both very helpful and accommodating

6

Janice

Feb 25, 2024

·

Stayed 6 nights

The carpet of the hotel needs major cleaning/washing (it smells like dog poop on the 5th floor once you get out of the elevator). Some staff are extremely nice (esp at The Artisan restaurant) but some front desk staff were extremely rude and unfriendly. The room is extremely dated but it’s very convenient if you want to use the bus system to ski at Aspen as the bus stop is right next to the hotel. The hot tub is nice and the ski in/out location is very convenient. If only they update the hotel, this would be a decent stay, it just doesn’t justify the amount we paid each night.

6

Ilene

Sep 27, 2025

·

Stayed 2 nights

Room was nice, front desk lady could have been friendlier, Heather's was not good. Over $50.00 simple breakfast for two. Had to chase down a waitress for butter to put on my cold unbuttered toast. Eggs were overcooked. Ordered over medium, turned out crisp around edge and hard yolk. 20% tip was already added to bill, but there was a place on tab to put a tip. Could have tipped twice. Not good!

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Location

Widely praised for being close to the slopes, Village Mall and bus stops, making access to Aspen and local dining easy.

Related guest reviews

10

Mike

Oct 10, 2023

·

Stayed 1 night

Great location

6

Carey

Jul 25, 2025

·

Stayed 4 nights

Excellent location for public shuttle transportation and bus into Aspen. Both stop at the entrance to the Inn. Room needs updating. Restaurant has poor options for breakfast.

8

Catherine

Jan 29, 2023

·

Stayed 6 nights

Location is really good for closeness to slopes and small mall with restaurants and ski rentals for people without a car. Staff was helpful and pleasant.

10

CHRISTOPHER

Jul 28, 2025

·

Stayed 1 night

Always a great stay, convenient, great location, great pool adn close to the mountain and Snowmass village.

8

Mari

Feb 26, 2025

·

Stayed 4 nights

The best things about this place is the location - easy access to slopes and the ski base. It’s also right next to the Aspen bus stop. Very easy to get around. No need for a car. The hot tub was amazing. The rooms are outdated and old but the bed was comfortable. Hits all the right things for a ski hotel. Hotel restaurant was decent.

8

TRACI

Jul 5, 2025

·

Stayed 1 night

Great location - stayed 1 night. A short walk (uphill) to the mall with restaurants and stores. Free gondola ride down the hill to the lower restaurants. Beautiful gardens and scenery. Bus stops right outside the inn.

10

William

Jan 6, 2025

·

Stayed 5 nights

Excellent hotel for a family ski trip. Right beside the mountain.

10

eric

Sep 6, 2024

·

Stayed 1 night

Very good hotel for a very affordable fee only 15 minutes from over-expensive Aspen.

10

Emmeline

Feb 20, 2025

·

Stayed 3 nights

We were really happy with the location of Stonebridge Inn (essentially ski-on/ski-off), the restaurant, the ski storage and the convenience of the free shuttle! We also think the hotel is great value for money, especially in the area. We would absolutely stay here again and recommend it to others.

10

Tanya

Feb 25, 2025

·

Stayed 4 nights

Our family of four had a wonderful stay at the Stonebridge Inn. Very close to the mall and base via bus or walking. Bus stop outside of hotel made it very easy to go anywhere, direct to Aspen or shopping/restaurants. Kids enjoyed hot tub and pool. The room is on the smaller side but perfect for our needs. Staff was very helpful. Renovated lobby and new restaurant (Heather's).

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Dining

On-site dining earns many compliments for tasty food and drinks, but several guests found breakfast limited or expensive and noted limited hours or closures.

Related guest reviews

10

David Anthony

Jun 29, 2025

·

Stayed 2 nights

Beautiful property! We had a wonderful meal at Heathers. The staff were very helpful with tips on what to do in town. We had a large comfortable room. We really enjoyed our stay.

10

Thanh

May 26, 2025

·

Stayed 1 night

Property and room are very clean and well kept. The restaurant and bar have amazing food and drinks ! I thoroughly enjoyed my stay.

6

Carey

Jul 25, 2025

·

Stayed 4 nights

Excellent location for public shuttle transportation and bus into Aspen. Both stop at the entrance to the Inn. Room needs updating. Restaurant has poor options for breakfast.

10

Charles

Jul 16, 2025

·

Stayed 4 nights

This place isn't fancy, but it's comfortable and fairly priced. Most important: it has a very good restaurant (Heathers) - though it's not open for lunch.

10

Katie

Jun 5, 2025

·

Stayed 1 night

Great spot! Mountain view in the pool and hot tub. Great service and amazing staff! Restaurant inside the hotel was great

10

Rebecca

Sep 11, 2025

·

Stayed 2 nights

Charming ski lodge, decor classy, food delicious at the restaurant, clean and had free filtered water station.

8

Kenny

Aug 14, 2024

·

Stayed 1 night

We liked everything except for the encouragement to visit the breakfast buffet without disclosing it would cost $85 for 3 people.

10

Leslie

Oct 3, 2025

·

Stayed 3 nights

The hotel is a great value for the price. Everything is clean and the restaurant is great! Parking was a bit of an issue if you get there later in the evening.

4

Guido J

Mar 30, 2024

·

Stayed 7 nights

The service when checking-in was terrible. The entire property is outdated and an urgent overhaul and upgrade. For the price paid, the room mediocre, the bathroom, shower and wash sink not appealing. The light inside the bathroom was not working, and despite requesting it be fixed, it was not repaired until the date of check/out.. The restaurant & bar were not open for 3 nights during the week and no coffee was available in the lobby after 10:00 am. Location for Ski-in / Ski-out feature was perfect.

6

Ilene

Sep 27, 2025

·

Stayed 2 nights

Room was nice, front desk lady could have been friendlier, Heather's was not good. Over $50.00 simple breakfast for two. Had to chase down a waitress for butter to put on my cold unbuttered toast. Eggs were overcooked. Ordered over medium, turned out crisp around edge and hard yolk. 20% tip was already added to bill, but there was a place on tab to put a tip. Could have tipped twice. Not good!

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Month	Average price
January	$455
February	$577
March	$410
April	$348
September	$191
October	$183
November	$154
December	$337

Stonebridge Inn

Prices for Stonebridge Inn

Monthly average prices

About this property

Location

Room options

2 Queen Mountain View

Deluxe 2 Queen

King Mountain View

King Suite

Guest reviews of Stonebridge Inn

Who stays here?

What guests think

Property Policies

Check-in instructions

FAQs about Stonebridge Inn