Best Western Plus Ruston Hotel

Great property, plus free EV charging.

Lack of a few things, didn’t notify me that pool was closed before booking but overall it was clean.

Pool was dirty-looked like green swamp water Bathroom floors were filthy with crud all around baseboards and floor No bath cloths No coffee in the morning...said machine was broke Whisky bottle & trash in stairwell

They false advertise. There is no complimentary reception as their website says. There pool is out of order which is ridiculous for the summer time. Then I had to wait a 1 1/2 just to check in because they said my three rooms weren't ready. And then they gave me rooms with all king beds and one was supposed to be a double. I had booked this months in advance and I find it quite ridiculous that they couldn't accomodate what I paid for. The staff was RUDE and non-caring about their check in processes. I WILL NEVER STAY HERE AGAIN!! I spent almost 800.00 on this place and I wish I could get money back.

The lobby where breakfast is served is especially spacious but doesn't have a TON of seating, got a little crowded at peak times. Very clean serve-yourself areas for food/beverages. The coffee machine is extra nice, lots of tasty choices including cafe latte. We were disappointed that the outdoor pool was closed.

The fitness room was nice, there was eaten sunflower seeds and candy trash on one of the treadmills. The pool had not been cleaned, full of dirt and leaves. The parking was on either side so required a good bit of walking.

The parking lot was full because of all the activities that are going on this weekend

Easy on/off from highway. Great front desk staff. Free water and soda. Tesla charging.

Everything was excellent but I was a little upset because pool was close and it was a beautiful day!!!

Conveniently located near shopping, food, and not far from RustonSpirts complex out the back of the hotel. Elevators were quick with very little wait time.

After reading the reviews, I thought this would be an okay place to stay but was very wrong. The floor, walls and pretty much everything looked like they haven’t been properly cleaned in weeks. The water pressure in the shower was so low. I would not stay again.

The bathroom had mold in the shower. No hairdryer or iron. The floors were sticky.

Considering the 8.4 rating, nice appearance in photos & “no pets” policy, we picked this over 2 others w similar ratings. However, we got in late & went to bed ignoring a little dirt in the lobby, hall & room- but found more problems along the way, feeling grossed out & unhappy as we left. I rarely leave bad reviews, but this property is neglected. - Mud tracked near & into the elevator, & onto hall carpet was still there next morning. - Hall carpets looked as if they hadn’t been vacuumed in a couple weeks, & corners were very neglected. - Smeary mirror - Dirty carpet- not vacuumed recently- dirt worse at edges & behind doors. - sign of mouse eating sunflower seeds behind a chair - dirty baseboards, chair had chocolate (or worse) on arm, dribbled dark liquid beside toilet -When I tried to log into their WiFi, I got a message that this property no longer had the service! - Last straw: No Coffee at breakfast!! Their machine was BROKEN!! And I had to ask for more utensils as the breakfast bar wasn’t being attended. I spoke with the manager, who asked if I tried the coffeemaker in my room, as I told him, I don’t use them because they are usually dirty (& certainly wouldn’t have used theirs!!)! See photos- which I showed them & they said they’d have housekeeping look at it. I would have swept the dirt up myself, & bought coffee in the cardboard dispensers at Starbucks for guests!!

Very dirty

The door was open when we first got to the room and The entire room was mess when we got to the room. The pillows looked like someone had laid on them. There were nasty finger prints on the light switches and mirror. Really gross room.

Heat worked fine, but the room was dirty. Sheets had hair in them so did the bathroom tub and floors. Bathroom mirror wasnt clean. Ended up cleaning it my self. Definitely paying more next time and going to courtyard.

The entrance of the hotel was really nice. I reserved 2 room back on December for my daughter’s graduation this month. Needless to say I only had one room and I showed Mr confirmation but was only told the hotel was booked. We all had to stay in one room. Once entering the room was smells… But once you enter the rooms there enlies all the terrible dirt and disgust… carpet dirty and smelly, bathroom toilet lid was broken. Informed the front desk and nothing happened.. thankful I prepared my own cleaning kit. I had to clean the room, refreshed the beds, dust the tables and clean the chairs before anyone seats in them… this place is only 6 or 7 years old and horrible…

Hotel floors are sticky and the room was nasty. Hair on the floor, walls are stained everywhere, and furniture looked smeared with cooking oil.

Details about cleanliness.... what can i say? Ive never stayed in a hotel so gross! And this isnt the first time! Last time i stayed there was a spit cup of tobacco in the drawer of the nightstand, that had already been spilled all over the wall behind the nightstand and never cleaned. Then this trip there was food on the floor from the previous guest, dust and dirt and hair all over the floors, dirty showers, and worst of all, what appeared to be HUMAN FECES on the wall above the toilet! Not to mention, the staff at the front desk are always rude, they never have extra pillows, never have waters... the only positive thing i can say about the place is the coffee machine. Tvs hadly have any sound when turned up to 100, beds are so hard i couldnt sleep. Floors in elevator were sticky and never cleaned in the 2 days we were there. Hallways smelled moldy and stagnant. Completely disgusted and never staying here ever again!

Place is dirty. no housekeeping daily. Just a place to sleep.

The room was clean and spacious. The bathroom had plenty of room and the shower was amazing!

We stay here often and have been pleased. The hotel is laid out nicely and the rooms are spacious. The last two visits though we had drainage issues in the bathrooms. This time it was both the sink and tub and the water pressure from the shower head was not good at all. We’d stay again but the poor drainage really needs to be addressed.

On first impression, the hotel seemed fairly clean and well kept. The problem began on my first of 2 nights when the A/C could not be controlled and was non-operable. The temp rose to 80 degrees and the A/C unit never came on no matter how desperately I tried to adjust it. When I went to report it to the manager the next morning, he had a yellow sticky note saying that maintenance was aware of the problem and I should try operating the unit under the window. He also said he would have maintenance look at it again. Night 2, air would blow out of the unit but the temp could not be adjusted below 75 degrees. After 2 sweaty nights, as I was checking out, the same manager assured me he would "take care" of me on my bill. It has been 4 days and there is no change on the $546 charge to my credit card.

The hotel was clean and attractive. The bed was comfortable, although only three pillows were provided for a king-sized bed, and the climate system was easy to adjust. The breakfast was good, except for the fact that there was no hot tea, only coffee. Most hotels offer tea. The staff were very nice. HOWEVER, there were several drawbacks. First, if we wanted clean towels, we had to put our used ones and the trash outside in the hall before 9 am. I have never stayed in a hotel where I had to put out the used towels and trash myself in order to get clean towels. Clean towels were placed in the bathroom during the day, but the bed was not made. So there was basically no custodial care of the room during our stay of two nights. Second, the deadbolt did not work. The door was out of alignment, resulting in the bolt's not engaging when we tried to lock it. Third, the tv channels available were dreadful. The only news options were NewsNation and Fox News. None of the mainstream news channels were included. There were lots of sports channels, but few quality viewing options. So the tv was useless. Fourth, and most serious, was the fact that the bathtub was very slippery. There was no bath mat, and my husband actually slipped and fell completely out of the tub. He was lucky not to be hurt. I told the front desk about this, and the reply was that all the mats had been taken up because of covid and had not been replaced. This is a lawsuit waiting to happen.

Easy check in, clean room, convenient for Peach fest. Room was very dark. Desk light broken. Light bulb missing in a fixture. Non working hairdryer, swapped out for another which did not work, finally on next try got a working hair dryer. 2 light bulbs were flickering in fixtures.

The beds were very firm and mattresses covered in plastic under the sheets which made them very loud rolling over.

Nice hotel, friendly staff. Comfortable room. Could hear other guests when trying to sleep. AC unit is loud when running

The hotel was really nice and felt like walking into a Marriott. The only problem I had was that I couldn't get the wifi to work, but the room was very nice.

The room didn’t seem to have been vacuumed and there was a random chair and broken table piled up in the corner of the room. The lighting was also very dark.

Second time staying here. People are very nice checking in. Breakfast is not good, go down the road to Waffle House. Beds are very firm but ok. AC didn’t not work. Would never kick on just stayed in low fan motor. Couldn’t read the thermostat on the wall either. Shower doesn’t get hot enough and needs more pressure.

The staff was not the friendliest. We called down and asked for towels, and they wanted to know why we wanted a towel. We did not get any towels. I will not stay here again.

I will never book with this hotel again simply due to their customer service. I had a reservation in advance only to arrive at the hotel and be told there were no available rooms and that a lot of people had walked in with no reservations. I sat and watched multiple parties paying cash and being given rooms with no reservations as I waited my turn to check in. I was turned away even though my reservation was paid in full and my name was on her computer. She was very rude and made it out as if it were my problem and not hers for excepting walk ins over reserved rooms. She was very friendly with the customers paying cash yet treated me as if I was ignorant and I was in the wrong since I had a reservation. Her only resolution was to contact Expedia.com to get my refund when I have never booked through Expedia , only hotels .com. Very unprofessional. The next day I spoke with the general manager which also made it out as if I was the one in the wrong, made me feel stupid and everything was my fault even when explaining what happened in his hotel. Basically I’m on my own for a refund and they will not help me. Went to the hotel next door and it was amazing and customer service was on point. They informed us we were the 6th person coming in with the same story. Being turned away due to walk in customers paying cash with no reservation.

Staff is very polite and welcoming. I’ve stayed several times over the last 3 months and have been very pleased.

The staff was wonderful and very helpful!

WiFi was out prior to check in . Told to come back to check in which I did about 3 pm . Then was told WiFi should be working soon . It wasn’t the entire stay & I had specific work to do which I wasn’t able to complete I discussed with them , wanted to get refund & go to another hotel about 7 pm after returning from dinner . Told me it wasn’t an option, they didn’t seem to care .. tub had mold & was not working properly. I stayed here in past & was a pleasant stay , I will not stay here again

We didn't complete our stay. The toilet didn't work. The TV didn't work. When we tried to complain we were met with rudeness. The front desk person asked us to leave. We didn't yell, didn't scream. We were not ugly in any way but I asked foe a manager twice and she refused to call anyone. She initially refused to refund our money but we saw a reversal on my account.

The staff were all very friendly and helpful. The rooms and common areas were very clean. The hotel breakfast was great with lots of options.

My wife and I travel for a living (we are travel bloggers and we, among other things, review hotels) and live in hotels full time. We stay in Ruston once or twice a month, usually at the Marriott. That hotel was full for the night we needed, so we gave this BW a try. We arrived about 45 minutes early. When we walked in, the man behind the counter asked us if we were there to check in early. We answered that we were going to see if we could, that often it's not an issue. He then went on this diatribe about how people shouldn't try to check in early. He was rude and condescending. We simply thought we would ask. All he had to do was say the room wasn't ready and it would have been fine. The lecture was unnecessary. We returned at 3 and checked in. The young lady who was now behind the counter handed us our key cards and said "Here's your cards." Nothing else. No info on breakfast, where the elevators were, nothing. The lobby people are the frontline for the hotel. When they make the check in unpleasant, it makes the entire stay unpleasant. In the 2 years of us staying in hotels full time, these two may have been the rudest people we have ever encountered. We will not be back, here or at any Best Western.

Everything was great! I have nothing but great things to say about this hotel. Staff is professional and friendly, managers and all. Mr. Gipson and some of his staff remembered us from our wedding back in 2023!

Upon arrival to the hotel we found out they had overbooked their double rooms. There were many families all together who had booked for a sporting tournament. We all had families of 4. One family was forced to be in a King room due to the overbook. The facility itsself was ok, the rooms were spacious and fairly clean, however, prior to arrival I must have called 200 times, multiple days in a row, and no one ever answered the phone. It always went to a voicemailbox that was full if I chose an extension. A couple of times I called the national number and even they were unable to get anyone to answer the phone. I did succeed ONE time out of a very large number of tries. The 6 families we were traveling with all had the same issue. We called during MULTIPLE hours of the day, so there was no excuse. The staff member working when we checked in was very kind and polite.

Helpful Staff! Convenient location.

Close to where we needed to be.

Clean, safe, great locale and a friendly accommodating staff! Have stayed there a few times and will stay there again.

Everything was great. Very close to dining and shopping. Safe area

The location was perfect for its proximity to my event and the area was close to shopping and restaurants.

The property was nice and clean. It was conveniently located near several places to eat and shop.

Nice, quiet and easy to get to LaTech

Easy on/off from highway. Great front desk staff. Free water and soda. Tesla charging.

Conveniently located near shopping, food, and not far from RustonSpirts complex out the back of the hotel. Elevators were quick with very little wait time.

Very convenient location. There’s a Mexican restaurant right outside the hotel and across the street toms of food options, Walmart, nail salons etc. The staff was so welcoming and friendly. Very clean and well maintained facility.

The Best Western Plus is our go to spot when visiting our son at LaTech. We appreciate It’s close to proximity to campus, affordable rates, and friendly staff. The hot breakfast is included with the Roman and the coffee machine makes an excellent cup of coffee!

Pool was dirty-looked like green swamp water Bathroom floors were filthy with crud all around baseboards and floor No bath cloths No coffee in the morning...said machine was broke Whisky bottle & trash in stairwell

They were supposed to be serving breakfast at 6 am, but the worker didn’t show up. Breakfast wasn’t ready until 7:30. Also, their coffee maker wasn’t working properly. This was our first bad experience here, so hopefully just a one time deal.

The staff were all very friendly and helpful. The rooms and common areas were very clean. The hotel breakfast was great with lots of options.

The breakfast was good with a good array of options. The staff was very friendly and engaging. The room was very clean. The tv had a line in it but it did still work. The common area were clean and very updated.

No coffee, no towels, wouldn’t let us check in early at all. Breakfast they ran out of juice. There were no plates. Trash was overflowing. Lots of staff standing around and talking and not doing anything.

We liked being close to Tech’s campus where we played baseball. We did not like that it was hard to get towels for the pool, breakfast items were not refilled promptly, and they were rather slim.

This was the best breakfast we’ve had at a hotel in a long time! The pancake maker was perfect and the food was all hot and delicious!

Great hotel and much nicer than other competitors of a higher caliber. My room was one of two where I could not change the air temp. The 68° was great for sleep but a bit chilly in the morning. (Its summer so the air was on). The breakfast was fantastic with lots of options. The staff was nice and helpful.

Coffee machine was great!!! Breakfast was good! Staff was customer friendly!