Is parking available at the property?

Free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.

Does the property allow pets?

Pets are allowed in specific rooms only, with a fee of USD 50 per accommodation, per week. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers wheelchair-accessible facilities, including a registration desk, public washrooms, and a pool. There are also elevators and designated parking available.

Where is the property located in relation to key landmarks?

The hotel is located in West Des Moines, just a 1-minute drive from Jordan Creek Town Center and 12 minutes from Des Moines Art Center. It is approximately 11.8 miles from Des Moines International Airport.

Does the property have a swimming pool?

Yes, there is an indoor pool available, with access from 6:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a certain age, although the specific age is not provided.

Hampton Inn & Suites West Des Moines/SW Mall Area

Average nightly price at Hampton Inn & Suites West Des Moines/SW Mall Area by month, last 12 months (USD)
Month	Average price
January	$99
February	$114
March	$110
April	$124
May	$126
June	$137
July	$139
August	$163
September	$124
October	$125
November	$107
December	$98

What guests think

At Hampton Inn & Suites West Des Moines/SW Mall Area, travelers often praise clean, comfortable rooms and beds, friendly staff, and a convenient location near shopping and restaurants, with easy access to major roads.

Breakfast is widely described as good with plenty of options, though several reviews report inconsistent quality, slow replenishment, or occasional unavailability. Facilities include a pool, hot tub, and fitness room that many enjoy, but a few noted strong chlorine odor, missing towels, nonworking jets, and parking or snow clearing that could be better. Some guests reported HVAC controls and noise issues, dated or worn bathroom fixtures and low water pressure, and occasional cleanliness or front-desk responsiveness problems. Expect a convenient, mostly comfortable stay with solid amenities and occasional hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the pool and hot tub, and several mention a well equipped fitness room; parking is generally convenient. A few report nonworking jets, heavy chlorine odor or poor ventilation, missing pool towels, or delayed snow removal.

Related guest reviews

10

Melissa

Jul 4, 2025

·

Stayed 1 night

The staff were kind and helpful. The room was very clean. The fitness center had a lot of equipment so i had a great work out.

10

Tamara

Aug 4, 2025

·

Stayed 6 nights

Was there for the Senior Olympics and super happy the beds were really comfortable. The breakfasts were great - good choices and having hot foot available was excellent. The common areas are having some work done but we did manage a hot tub visit. Very conveniently located for us.

10

Bethanie

Feb 16, 2025

·

Stayed 2 nights

The hot tub was HOT but the jets did not work or the bubbles. The parking was convenient however the lot was not plowed and was difficult to see the lines and areas to park along the side of the building. Everything else was perfect!!!

10

Garrett

Nov 19, 2024

·

Stayed 1 night

Very clean and excellent pool and hot tub

10

Kevin

Feb 22, 2024

·

Stayed 1 night

Very nice Hampton, convenient for a shopping weekend! I was impressed with the workout room (Peleton bike!) and the breakfast. For the breakfast, They had a large variety, and a nice staff member who actually kept up with cleaning and stocking (rare, these days!) would recommend for a quick stay!

10

Terina

Jul 21, 2024

·

Stayed 5 nights

Hotel was very clean, beds were extremely comfortable and hotel was quiet. Breakfast was perfect, with many options available and was extremely happy that the management opened it up to us a few minutes early as we were in town for a softball tournament and our girls had to leave by 6:30 in the morning. The pool, spa and outdoor patio was nice as well. The only thing I would suggest would be to have larger waste baskets in the rooms and add water bottle filling stations.

8

Barbra

Oct 13, 2025

·

Stayed 2 nights

The eggs and sausage for breakfast was not the best but I really appreciated the variety of options for toppings for the waffles and the oatmeal. Rooms were clean but the suite we stayed in was cramped for what we paid for. The setup was odd and did not have a lot of maneuvering room. Pool and hotub were ok. Staff was friendly and the area hotel is in, is nice and safe. Overall not a bad place to stay and I would go there again if needed.

10

Heather

Aug 25, 2024

·

Stayed 1 night

Clean room, the pool/hot tub are is nice! In a great area near Jordan Creek mall!

10

Ellen

Jul 1, 2025

·

Stayed 4 nights

This is a very pet friendly property. We left the do not disturb placard on the door for our 4 day stay and had no problems with our pet in the room. There’s a great walking route around a very nice looking storage building to the rear of the property. The beds were extremely comfortable, the hot tub delightful and the breakfast very good. The only negative when using the pool area was the lack of ventilation and the strong odor of chlorine. The property is conveniently located to all near Mills Civic Parkway, plenty of shopping and restaurants available. This property is well worth a return stay.

10

Amalia

Mar 27, 2025

·

Stayed 1 night

Excellent customer service, nice condition, nice pool and hot tub, pet friendly

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Cleanliness

Most reviews describe the hotel and rooms as clean and well maintained. However, a minority report issues such as hair in linens, dirty showers, stained hallway carpets, unpleasant odors, or spiders.

Related guest reviews

8

Adam

Apr 12, 2025

·

Stayed 2 nights

Overall a great property. Water pressure was extremely low on the 5th floor and bathroom had no functioning exhaust. Very clean and quiet.

4

Kelly

Dec 30, 2024

·

Stayed 1 night

The telephone in our room did not work. There was an intoxicated man vomiting all over himself in the hallway. There were no towels at the pool. The shower also looked dirty.

10

Gerardo

Jul 15, 2024

·

Stayed 1 night

Great clean hotel

10

Wendy

Dec 26, 2025

·

Stayed 1 night

Friendly staff, quiet, clean room, and convenient location.

4

Terri

Sep 16, 2023

·

Stayed 1 night

Took 15 minutes of waiting before the girl came to the desk from the back room, obviously high out of her mind. Took a long time for her to then figure out the computer and get our room number. The room was nice but the bedding had body hair in it and there were spiders in the bathroom. Definitely not what I expected from a Hampton Inn. We will never be returning to this particular hotel.

6

Joshua

Jul 9, 2025

·

Stayed 2 nights

Our room had hair on the sheets and mattress from previous occupants. Hairs looked to be pubic hairs and pet hairs.

10

Derek

Jun 24, 2023

·

Stayed 1 night

Clean

10

Nickolas

Dec 27, 2025

·

Stayed 1 night

Hotel was clean and staff was friendly, no issues during our one night.

4

Jamie

May 22, 2024

·

Stayed 1 night

We are travel with our twin 1 yr olds. We requested two cribs, we received 2 pack and plays. We didn’t mind the pack and plays, just one was broken and didn’t fully open. They didn’t have sheets for them for us to use. The room was large, but dirty. The ceiling was falling down from looks like a water leak in 2 spots. 1 spot being over the end of the bed and the other in the living room area. When you walked into the room, it smelled of urine. The floor on the right side of the bed was wet in 3 different spots, pretty gross. There was sticky residue on the floor and hair in the shower. Pretty disappointed.

10

Ken

Sep 11, 2023

·

Stayed 1 night

Hamptons are pretty consistent. Rugs in the hallways had staining, but the room was clean. There are so many dining options available close to this hotel.

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Rooms

Rooms are often spacious with very comfortable beds. Recurring complaints include HVAC controls or noise, low water pressure and loose fixtures, dated decor or worn areas, and occasional broken fridges or furniture.

Related guest reviews

4

Debbra

Jul 20, 2024

·

Stayed 1 night

I was surprised at the condition of my room. The wall paper was actually coming off the wall in several places. The mattress was horrible. It seamed to fall in on the center of the mattress which made it impossible to sleep. I was not able to turn the air conditionee off and it stayed extremely cold in our room. I attempted many times to hit the arrow on the unit that normally allows you to make it warmer. I was told the next morning that there was an actual thermostat but homely I never saw one. I was so disappointed with my stay.

8

DANIEL

Jan 6, 2023

·

Stayed 1 night

Room was very dated. Refrigerator was broken. In need a a painting. Bathroom fixtures were old.

6

Tammy

Aug 31, 2025

·

Stayed 2 nights

Shower had poor pressure and fixtures are loose, no place to sit toiletries. Sink drained very slowly and faucet was hard to work with low pressure also.

6

Julie

Aug 28, 2025

·

Stayed 1 night

We live staying at this hitel. The staff is always helpful and friendly. Normally we have no issues but our last stay the air unit in our room wasnt working and it was one of the hotest days of the summer.

8

Kate

Dec 5, 2024

·

Stayed 3 nights

It was a great stay. Large roomy room

10

Leah

Dec 14, 2024

·

Stayed 1 night

Our room was huge and included more amenities than what is usual at hotels. A microwave is few and far between. We did have to wait at the front desk for 15 minutes (no line) for someone to arrive and check us in (there was a sign that they would be back soon). TV is huge with lots of channels/options. Very spacious and updated, calming decorating

6

Jeanette

Sep 10, 2025

·

Stayed 1 night

I often stay at Hampton Inns, and this one was okay but due for a refresh. Front desk clerk was fine, but not real friendly. Bottled was provided after I came down to give my Hilton honors number and asked for it. Breakfast was fine. My main complaint was the condition of the bath/shower combo, and the unresponsive HVAC thermostat controls. Tub/shower drain was uncovered and gross-looking so I didn't use it.

6

Misty

Sep 22, 2025

·

Stayed 1 night

The A/C unit was clanking on throughout the night. It’s keeping the room cool and comfortable but was TERRIBLY loud when it turned off and on. Concerning

6

Kelly

Jun 10, 2024

·

Stayed 2 nights

The hotel was conveniently located with ample parking. The employees we interacted with were pleasant and efficient. The pool, hot tub and pool deck were clean and well maintained. Our room was well appointed and very clean. The breakfast was decent and the breakfast area was spacious and clean. So why the lower score? That’s because the thermostats in the room were set at 68 and could NOT be adjusted. So at night, you with froze with it on or woke up in a sweat when it was off. Maybe it would have been tolerable if the vents were along the baseboards, but this was a typical hotel air system…in the wall under the window with a wall thermostat for control. So the air blew right over the beds. We spoke with the front desk staff who said they had received “tons” of complaints but can’t do anything to correct it. For $250/night (including taxes), I expect to be able to control the temp in my room! Other than waking up every few hours to turn the air on or off, the hotel was perfect!

10

John

Oct 29, 2025

·

Stayed 1 night

Clean spacious room

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Service

Staff are frequently described as friendly, helpful, and accommodating, with some standout front desk experiences. Several guests encountered slow or unresponsive service at times, poor welcomes, or no one at the desk during early checkout or late night calls.

Related guest reviews

10

Linda

Aug 22, 2024

·

Stayed 1 night

The hotel check-in staff were wonderful and very welcoming. We enjoyed the pool area and the free breakfast. We had issues with noices above us until after midnight due to an unregistered pet in someone's room. This was unfortunate. I addressed the issue with the desk, and they said they'd look into it. They told me to call back if the problem continued. I called twice after the noice persisted, and no one answered the front desk phone. This was dissappointing.

4

Lorena

Mar 5, 2025

·

Stayed 1 night

The front desk clerk asked for my ID, handed me the keys and said to enjoy my stay. That’s it. I’m a Silver Hilton Honors member and apparently Expedia doesn’t transfer over that information so we didn’t get welcomed or free water or anything. No info on breakfast or coffee. I could have asked; but what kind of welcome is that?! We ended up leaving after two hours due to the storm and there was no one at the desk when we left so I deposited the keys in the container.

10

John

Jul 20, 2025

·

Stayed 1 night

Staff at front desk was very friendly and helpful. Hotel was clean and quiet close to shopping.

4

Terri

Sep 16, 2023

·

Stayed 1 night

Took 15 minutes of waiting before the girl came to the desk from the back room, obviously high out of her mind. Took a long time for her to then figure out the computer and get our room number. The room was nice but the bedding had body hair in it and there were spiders in the bathroom. Definitely not what I expected from a Hampton Inn. We will never be returning to this particular hotel.

10

Nickolas

Dec 27, 2025

·

Stayed 1 night

Hotel was clean and staff was friendly, no issues during our one night.

10

Kathryn

Jun 21, 2023

·

Stayed 1 night

Staff was friendly and helpful with questions.

8

Shawn

Mar 3, 2025

·

Stayed 1 night

Overall, enjoyable stay at the Hampton Inn & Suites. Yuliza at the front desk was amazing as she worked with our two rooms to get them close to each other and all worked out well. However, a front desk staff member in the afternoon wasn't as accommodating, didn't get his name, but was very difficult to work with.

10

Yvette

Jun 28, 2025

·

Stayed 1 night

Elizabeth and her colleague went out of their way to help us get a room in spite of the hotel being overbooked. Our other reservation fell through. She was amazing.

10

Jessica

Aug 13, 2025

·

Stayed 1 night

Great location. Night staff was fantastic Morning check out staff seemed like we were bothering her Breakfast was great

10

Victoria

Nov 13, 2023

·

Stayed 1 night

Very comfortable. Easy check in. Our front desk associate was amazing. Saw me the next day and remembered my name. Was very friendly. (Ashley was her name) would definitely stay here again.

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Location

Convenient location near Jordan Creek Mall, Walmart, and many restaurants, with easy access to the interstate and a generally safe area. Guests find it practical for shopping and stopovers.

Related guest reviews

10

Tema

Oct 2, 2025

·

Stayed 3 nights

Most of shopping places were near by and very accessible, the room was cleaned, staff was very nice specially de breakfast Staff Marlon was very welcoming ,front desk staff was super nice and knowledgeable. Thank you!

10

Tamara

Aug 4, 2025

·

Stayed 6 nights

Was there for the Senior Olympics and super happy the beds were really comfortable. The breakfasts were great - good choices and having hot foot available was excellent. The common areas are having some work done but we did manage a hot tub visit. Very conveniently located for us.

10

Wendy

Dec 26, 2025

·

Stayed 1 night

Friendly staff, quiet, clean room, and convenient location.

10

Claudia

Jul 6, 2024

·

Stayed 1 night

Great location. Conveniently located near Walmart, Applebees and shopping center.

8

Bryan

Nov 3, 2024

·

Stayed 1 night

Pretty straight to the point hotel with a pool/hot tub and decent breakfast. Free parking. Right next to a Walmart and practically every main restaurant chain. Fairly easy to get around town from this hotel. Next to a lot of other hotel chains too.

10

Jennifer

May 25, 2025

·

Stayed 3 nights

Great long weekend for our anniversary. Great location and the hotel was very clean!

10

Bob

Sep 22, 2023

·

Stayed 1 night

Convenient. Next to shopping, resturants and Interstate.

10

Debbie

Feb 25, 2025

·

Stayed 1 night

Great front desk staff. Very comfortable beds. Great location

10

Ellen

Jul 1, 2025

·

Stayed 4 nights

This is a very pet friendly property. We left the do not disturb placard on the door for our 4 day stay and had no problems with our pet in the room. There’s a great walking route around a very nice looking storage building to the rear of the property. The beds were extremely comfortable, the hot tub delightful and the breakfast very good. The only negative when using the pool area was the lack of ventilation and the strong odor of chlorine. The property is conveniently located to all near Mills Civic Parkway, plenty of shopping and restaurants available. This property is well worth a return stay.

10

William

Apr 15, 2025

·

Stayed 1 night

Close to shopping and restaurants

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AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly praised for being good with a decent variety and hot items. Reviews also note inconsistency—occasional poor quality, slow restocking, understaffing, disposable dishes, and in one case breakfast unavailable.

Related guest reviews

8

David

Sep 13, 2024

·

Stayed 2 nights

Room was spacious, shower and bed were good. Weird noise coming from the air duct, and front desk staff were not too friendly. Breakfast was lacking, and coffee service was not maintained... pity, as it could be an awesome hotel.

10

Natasha

Jun 12, 2025

·

Stayed 1 night

The room was great, the parking was easy and the breakfast had many options to choose from.

10

Corey

Nov 9, 2025

·

Stayed 1 night

Everything went great until this morning. We went to check out but no one was at the desk and no breakfast was available. Not good!

10

Tamara

Aug 4, 2025

·

Stayed 6 nights

Was there for the Senior Olympics and super happy the beds were really comfortable. The breakfasts were great - good choices and having hot foot available was excellent. The common areas are having some work done but we did manage a hot tub visit. Very conveniently located for us.

6

Linda

Dec 3, 2024

·

The breakfast can use some upgrades, better variety of food items with some healty options. I disappointed Hampton Inn menu. They could do better. Bathroom faucet leaked, fixture was hard to control.

4

Josh

Nov 25, 2023

·

Stayed 3 nights

Breakfast was awful and things were constantly out and not getting refilled. No locks on the bathroom doors is absolutely ridiculous.

10

Kevin

Feb 22, 2024

·

Stayed 1 night

Very nice Hampton, convenient for a shopping weekend! I was impressed with the workout room (Peleton bike!) and the breakfast. For the breakfast, They had a large variety, and a nice staff member who actually kept up with cleaning and stocking (rare, these days!) would recommend for a quick stay!

8

Barbra

Oct 13, 2025

·

Stayed 2 nights

The eggs and sausage for breakfast was not the best but I really appreciated the variety of options for toppings for the waffles and the oatmeal. Rooms were clean but the suite we stayed in was cramped for what we paid for. The setup was odd and did not have a lot of maneuvering room. Pool and hotub were ok. Staff was friendly and the area hotel is in, is nice and safe. Overall not a bad place to stay and I would go there again if needed.

10

Ryan

Oct 25, 2025

·

Stayed 1 night

Great check-in, comfortable room, and good breakfast.

10

Cindy

Oct 10, 2023

·

Stayed 1 night

Clean pool/hot tub area. Great breakfast.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $127	12 $136	13 $132	14 $132	15 $124	16 $165	17 $149
18 $110	19 $117	20 $115	21 $114	22 $114	23 $213	24 $213
25 $134	26 $114	27 $149	28 $181	29 $345	30	31 $221

Su	Mo	Tu	We	Th	Fr	Sa
1 $136	2 $111	3 $115	4 $114	5 $113	6 $137	7 $169
8 $110	9 $114	10 $117	11 $117	12 $114	13 $147	14 $150
15 $113	16 $118	17 $114	18 $117	19 $114	20 $141	21 $142
22 $109	23 $115	24 $114	25 $114	26 $117	27 $137	28 $142
29 $113	30 $114

Hampton Inn & Suites West Des Moines/SW Mall Area

Prices for Hampton Inn & Suites West Des Moines/SW Mall Area

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible, Bathtub

King, Studio, Accessible

Room, 2 Queen Beds, Accessible

Room, 2 Queen Beds, Refrigerator & Microwave

Studio, 1 King Bed, Accessible (Roll in Shower)

King, Accessible

King, Studio, Kitchenette

King, Accessible, Bathtub

King, Refrigerator & Microwave

Room, 2 Queen Beds, Accessible (Roll in Shower)

Guest reviews of Hampton Inn & Suites West Des Moines/SW Mall Area

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hampton Inn & Suites West Des Moines/SW Mall Area

Prices for upcoming dates