Hotel Brasilia

Mala

the hotel is very well located very close to the North Autobus Trrminal. If I would book again I would request a room awsy fro. the main road as traffic noise was considerable. the hotel rooms while modern could use some maintenance. The restaurant is good. We hada power outage while there in our room which caused the safe to loose its code. Maintenance was able to bypass the code with a reader. There was mold in the upper area of the wall tiles in the bathroom. overall its a good hotel.

good value and location and good

Very good

To be fair to the hotel, this review is regarding an incident with the hotel restaurant. The hotel was clean, but room was in disrepair (toilet door handle was missing, made it a little difficult to open the door to get out of toilet room). The room is very close to street, we had difficulty sleeping due to the large trucks using engine braking to stop. Went on most of the night. At the Copacabana Restaurant we had dinner. At the end of the meal, I proceeded to pay. The waiter who had provided excellent service, wouldn't let me choose the tip amount. Instead he chose it himself. He then wouldn't let me have a copy of my receipt to see how much was charged to my credit card. Luckily, I have an app on my phone to see the cost instantly. This is not proper customer service. Fortunately, the waiter selected the amount of tip that I wanted to pay, so I didn't have to contact my bank to adjust/reverse charges. The area was also of concern for safety. The reason why we ate at the hotel was because my wife didn't feel comfortable venturing into the street. My wife is a Mexican National, and has lived her entire life in Mexico. There was no visible security at the hotel during our visit. Unfortunately, because of the room noise, treatment of the waiter, and safety concerns, we will not be back to this hotel. Initial check in staff was friendly. When we checked out, staff didn't inquire as to how our stay was, which is basic if you want to improve hotel.