Is parking available at the property?

Limited parking is available onsite, and it is free. No reservation is required.

What type of breakfast is offered and what are the serving hours?

A complimentary full breakfast is served daily from 7:00 AM to 11:00 AM.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Is there an airport shuttle service available?

Airport shuttle services are available, but pricing details are not specified. Guests can arrange transfers through the property.

What accessibility features does the property offer?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not provided.

Where is the property located in relation to key landmarks?

The property is located in Puerto Morelos, approximately 0.3 miles from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, and 10.4 miles from Cancun International Airport.

Does the property have a swimming pool?

Yes, there are 6 outdoor pools, including a children's pool and a lazy river. The pools are seasonal and operational hours are not specified.

What are the policies for guests staying with children?

Children 1 year old or younger stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding additional guests?

The property does not specify availability for extra beds or cribs. Guests are encouraged to inquire directly for specific needs.

Royalton Splash Riviera Cancun Resort

What guests think

At Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort, guests highlight the expansive pools, waterpark, and family activities, but report mixed food quality, difficulty securing dinner reservations, and beach conditions with seaweed or murky water.

Rooms are generally spacious and modern, but several reviews cite maintenance issues, musty odors, noise from hallways, and occasional power or air-conditioning problems. Service is warmly reviewed overall, though many mention slow check-in, pushy sales for memberships, and long waits for room service or at bars. Expect a lively, family-focused resort with standout pools and slides, and variable dining and service efficiency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Large, family-focused amenities include multiple pools, a sizable waterpark, a lazy river, and a well-equipped gym, which many enjoy. Drawbacks include crowded pool areas and early chair saving, some hot tubs not warm, limited tubes, and extra fees for bowling, laser tag, and trampolines.

Related guest reviews

8

Jana Kristine

Jun 26, 2025

·

Stayed 4 nights

Stayed at resort for 5 days in June - group of 7 of all ages, w/ multiple rooms - stayed in a luxury junior suite (non-diamond club). Pros • Multiple large pools, water seemed well maintained • Different water parks for all ages, including lazy river • Fully equipped gym (best we've seen) • Resort & guest rooms appeared well maintained • Family friendly nightly entertainment So/So • Most pools were 4.42 ft deep - too deep for younger kids to touch • Kids club seemed more for 7-8 years old or younger • Food was comparable to other AI resorts • Only purified water available at bars and restaurants, no bottled water - only in rooms • Larger resort with a 1000 rooms = getting around takes longer • Wristbands used as room key = convenient, but the closing/tie mechanism needs improvement •Pool chairs get reserved around 7am when towels are put out Cons • Incredibly slow check-in • Slow service everywhere, seemed understaffed, especially in the restaurants • Reservations needed at every restaurant-can't be booked until you're checked in - especially difficult for large group • Food trucks never opened on time, didn't have menus posted & long line/wait with limited shade • Maintenance requests not fulfilled, after multiple requests • App schedule for restaurants & activities didn't always match up • Hot, slow and small elevators • Stairwells: difficult to find & gross - didn't seem designed for guest use. Overall: We would return to this resort. Had a great time, plenty to do!

8

Daniel

Jul 24, 2025

·

Stayed 6 nights

Was at Royalton Splash for a week. Had a great time overall, very clean hotel, staff is nice. Spent a lot of time at the pool and there were people walking around all the time. Open snack areas around the pool allows to be at the pool all day, which was great! Slides, water park and lazy river were awesome, kids and adults enjoyed them all day long. Rooms were clean and service came daily. They were quick about it too. Mini bar gets refilled at night or by calling guest services. We had an issue with the shower, it was clogged and had to call for someone to come up, they stopped by within the hour and unclogged the drain. They have a good number of restaurants which you book through their app which actually works great. Never had an issue booking something or navigating the app. You can book restaurants one day in advance starting at midnight. The buffet was hit or miss, some days they had good choices some so not. Wish they had more authentic Mexican options, they catered mostly to the tourist with American food. The individual restaurants were hit and miss as well. Strongly recommend Hunter steakhouse and Zen Teppenyaki. Food was really good at both. Most other individual restaurants it was average and we tried all. Nightly activities in the main theater, changes every night, they are fun and entertaining…just another reason to stay out and drink more!

10

MARLON

Sep 2, 2025

·

Stayed 6 nights

Facilities A+ Service Excellent. The Only bad thing was the beach Sargssum.

8

Seth

Jun 26, 2025

·

Stayed 7 nights

We stayed June7-13th 2025. We stayed in two rooms 16508 and 16509. We had an amazing time. Enrique and Ivan were amazing. They helped with all reservations. They both made sure we were good each day and helped with anything. The kids loved the water park. I was hesitant after reading some reviews but besides the cave, all food was generally good. Water park was great but need more tubes.

8

Amy

Nov 11, 2025

·

Stayed 3 nights

Water slides!

10

sarah E.

Nov 10, 2025

·

Stayed 7 nights

We spent a week at the Royalton Splash! Loved every minute! The beach was not crystal clear water, so if that is what you are looking for this may not be the place. Pools were amazing! Restaurants were amazing! Staff was amazing! Will definitely go back!!

6

Cathy Lynn

Nov 4, 2025

·

Stayed 4 nights

Very disappointed to find out the laser tag and trampoline park were NOT included when we arrived. No prior notice and this was a main reason we chose the property since we brought our kids. Some of the bar staff was very rude, but the entertainment team was great and the shows were entertaining. Also disappointed that the only working hot tub was in the diamond member area, none of the other ones were even remotely warm.

10

Carla

Sep 3, 2025

·

Stayed 7 nights

The water park was a great feature on the resort. All family members including the adults had a great experience.

6

Vahe

Sep 6, 2025

·

Stayed 5 nights

We stay with my 3 year old son and my wife. The only thing that was AMAZING was there was LOTS to do for kids and my son enjoyed it alot! However my wife and were very disappointed for few different reasons...as soon as we entered the property it smelled absolutely disgusting!!! given the fact it's a seaweed season we were prepared but the smell was way beyond seaweed!! We took a day trip out of the hotel and went to the city itself and we didn't smell anything anywhere by the beach! The other big disappointment was the ocean.. it was no turquoise like the pictures or like the hotel zone area and it was all brown and dark and not swimmable at all. Another downside was the quality of the food... it was very bad! The only ok restaurant was the Zen Teppanyaki... We've been to many all-inclusive in Cancun and never have we been disappointed like this. My wife and I both got food poison at the Italian restaurant and ended up staying in the room for a whole day to recover :( In overall the only benefit was it was very fun for my son but everything else didn't meet our expectations and will not be back at this resort.

10

Lori Lynn

Oct 18, 2025

·

Stayed 7 nights

lots of amenities, great gym. expedia support amazing

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and public areas clean, but reports of musty or sewage odors, mold, and occasional pests indicate inconsistent standards. Some maintenance-related cleanliness issues were also noted in bathrooms and hallways.

Related guest reviews

10

SABIN

Nov 1, 2025

·

Stayed 5 nights

Very clean, friendly staff, variety of food choices

4

Angela

Jul 7, 2025

·

Stayed 6 nights

Lots of black mold in the wet room. This was addressed by housekeeping and the General Manager eventually but it took 3 attempts to remove the aggressive mold. I cannot believe that housekeeping cleaned around this like it was an exhibit! Shocking. The room smelled of it and despite it being eradicated halfway through our stay, the smell remained. I dread to think what is in the drains. We had many other disappointments but worked with management to try to have a good time. We would not return nor recommend this property. For reference I have been in the hospitality management business for a fortune 500 so I know baseline standards and exceptional. This does not meet either.

10

Christopher Michael

Aug 18, 2025

·

Stayed 4 nights

The resort is exceptionally clean and well maintained. The food options from the buffet to the specialty restaurants were awesome. The service throughout the resort was prompt, friendly and thorough. I'd like to give a special shoutout to Janette our Bolybed server for 3 days who was incredible and so friendly and sweet. We will definitely return.

4

Jessica

Aug 31, 2025

·

Stayed 3 nights

I enjoyed the layout of the property. The swim out pool was clean and great. I hated that there was larvae in the shower stall, it took 1 days t I get a crib and my promise to have the door decorated never happened. I was beyond disappointed to celebrate his 1st birthday at this resort. It's sad because we've stayed at Royalton in St Lucia and it was fantastic!

10

Lori

Oct 28, 2025

·

Stayed 7 nights

The entire staff at this resort were AMAZING! Super friendly and kind...room service was quick, even at the late hours that we sometimes requeted it. The pools, food, entertainment and drinks were absolutely wonderful and everything I could have wanted for this trip! The only thing that upset me was the smell in our room. It was a heavy musty smell and it lingered in my clothes, for sure.

2

Arash

Nov 30, 2025

·

Stayed 4 nights

The food is very poor quality. Mostly frozen food from Costco. The place is super croweded, it is hard to get a chair with a good view. The grounds are dirty. The rooms and many hallways smell. Many of the staff dont speak English. Reservations ar the resturants don't mean anything. Many in our party got sick with a GI bug. We have been to Cancun many times, this is one of the worst places er have been to and hope to not go back there. For the money you can go to a lot of better places.

10

Satish

Dec 30, 2025

·

Stayed 5 nights

Rooms were clean and spacious. We loved the cleaniness and amenities provided in the room.

2

quyen

Aug 21, 2025

·

Stayed 2 nights

I went for a family union. Everyone room was nice and smell great! Only my Room was smell like someone puked. I brought it to management. They refused to change my room. Didn’t believe what I said. ( why should I want to change my room while I waited for 4 hours to get my room—- I needed a rest. Omg). They send a manager follow me to the room. We all smell it but she said she didn’t smelled anything. I was told to wait for availability but i refused. They finally changed my room but the others room also smell like mold and humid. I too tired to at the time and I must accept it because it better than the first. Terrible, customer services. Terrible experience. Never coming back, i recommend the Hilton all inclusive.

10

Kim

Oct 27, 2025

·

Stayed 5 nights

Room was clean pool was great and nice and clean bartenders were amazing We had Mardo as our waiter for the week he was amazing !

2

Amardeep

Nov 11, 2025

·

Stayed 5 nights

There are random bad smells throughout the resort. The smell made its way into the room the last 3 nights of our stay. The front desk will not answer the phone after certain hours. They will ask you to leave a message but then there message box is full. The spa is not relaxing at all. The hydro theraphy is extremely rushed and not relaxing having someone screaming at you to stay in the spot even if you don’t enjoy it. I went to enjoy the hot and cold tub and go back and forth a few times. Firstly no hot tub at the resort is hot. They are all luke warm. The front desk supervisor held no accountability for our stay and was passed around 4 different people with no help. Would not stay here. Also the food is meh. Every restaurant is average.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious, modern, and comfortable with nice views, but several reviews mention hallway noise, AC performance, musty smells, leaks or power issues, and hot tub problems. Bed-type assignments sometimes did not match requests.

Related guest reviews

8

ZHEYU

Nov 18, 2025

·

Stayed 7 nights

Ac smell not good. Nice pool.

8

dylan

Sep 29, 2025

·

Stayed 5 nights

I had my wedding here which was absolutely incredible. The Resort was very nice. I had the diamond club which gave me a personal Butler for my entire stay. The Butler & entire staff were amazing, very accommodating. They go above and beyond! My biggest complaint is that it was extremely noisy outside of the room… You can hear EVERYTHING outside in the hallway. People late at night shouting, arguing etc, & then can hear staff/housekeeping at like 6-8am. It also doesn’t help that our room was across from the housekeeping area. Definitely did not get much of a refreshed goodnights sleep, especially for my wedding week away from long hours at work. Also, I had requested a (King Size) bed for my wife & I. We were given (2 Queen beds,) while majority of my guests who came to my wedding that brought friends got a King bed? They offered to switch us more than half way into my stay to make the switch but with a week’s worth of stuff for a family of 3 was too much to move around & did not feel like it was worth it at that point. I felt like some my family and friends who didn’t have diamond club, had a much nicer equipped room than the diamond club & my cost was so much more. When a wedding is planned & spending a TON of money. Bride & Groom need to be a priority especially booking 8 to 12 months in advance & to be told from the moment of check in, that they don’t have a King bed available.

10

Aaron

Oct 27, 2025

·

Stayed 5 nights

First time at this resort, and honestly, zero complaints. The entire resort was very well spaced out, and the staff were all amazing. There was always something to do throughout the entire day - activities for both adults and the kids. Staff were all super friendly, and always eager to please. The room was very comfortable and clean. I would definitely go back again one day.

6

Shanta

Nov 3, 2025

·

Stayed 3 nights

The room was ok. The rust on the ceiling fan and under the tub was hard to see. The outside jacuzzi was not clean. Other than that, it was ok

6

Shanice

May 17, 2025

·

Stayed 4 nights

The resort is beautiful, the waitstaff is awesome and that's about it. It is damn near impossible to reach someone by phone at this resort and now I see why. I missed my flight and was a day late arriving and was told I would be able check-in in the morning. I arrived at the resort at around 11,stood in line for nearly an hour, and was told I wouldn't be able to check-in until 3. At 2:45 I decided to go back and try checking in again I waited in line about 15 minutes and was told my room STILL wasn't ready, I was pissed! The guy behind the desk said he usually tells people 3:30 I told him if I come back at 3:30 I didn't want to wait in line again by the time he finished doing whatever 3:30 rolled around and he said the room STILL wasn't ready, with no explanation, I almost lost it! Thankfully another employee came over and managed to find something for us. The staff was supposed to bring my luggage to my room said it would take a while so I ended up taking the luggage myself. The walk to my room was also a nightmare, I got lost, and the layout was very confusing at first. The room itself was cute, but smelled of mildew. The bathroom had almost no privacy and when it was time to go to bed I noticed the bedding was still damp. The unlimited food/ drinks was cool but very mediocre food, the Hunters Steakhouse was by far the worst! My sister's wedding was beautiful, even though we got rained on. She is the only reason I came to the resort, personally, I wouldn't go there again...

8

Ilsa Naveed

Sep 4, 2025

·

Stayed 5 nights

There is a lingering odor of sewage in our diamond club room. It is mentioned by others

10

Satish

Dec 30, 2025

·

Stayed 5 nights

Rooms were clean and spacious. We loved the cleaniness and amenities provided in the room.

6

Amanda

Jun 13, 2025

·

Stayed 5 nights

The hotel is beautiful. Did not get to go into the ocean bc of seaweed which I understand can’t be helped. Staff 10/10 and amenities 10/10 and drinks 10/10. Food 3/10 and room was 3/10. Stayed in the Junior suite with balcony Jacuzzi. The room had a very bad mildew smell. The hot water did not work in the bathtub. Check in was at 3PM did not get a room until 4:15PM. The buffet for dinner was very disappointing. Bland and no seasoning. The breakfast buffet was very good. Food trucks were better than most of the restaurants. The spa is 10/10. Again staff was amazing only time I caught an attitude was with one lady working in the coffee shop. Overall I still made the best of it but likely won’t be coming back.

2

Wayne Dinh

Nov 17, 2025

·

Stayed 8 nights

Room had no electricity for a night and manager and guest services provided no form of compensation. It was 10pm and my family with 2 kids under 4 had to either wait until they were done fixing the room(which they could not provide an ETA) or asked to sleep in the room that was over 26 degrees Celsius with no air conditioning and the technician would come back the follow day to service the room. They did not offer to move us to a different room either.

10

Akeem

Nov 27, 2025

·

Stayed 2 nights

Room was great with an amazing view with lots to do and not to mention the food selection was amazing! Can’t wait to go back.

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Service

Staff are frequently described as friendly and helpful, with concierge and butler support appreciated. However, recurring issues include very slow or confusing check-in, aggressive membership sales, difficulty reaching the front desk, and slow room or bar service.

Related guest reviews

10

Pamela

Nov 22, 2025

·

Stayed 7 nights

Clarisa and Jhonny our Butler staff were so helpful with booking restaurants and making our vacation as smooth as possible. 5 stars for their services

6

Luis

Nov 29, 2025

·

Stayed 4 nights

The staff gave misleading information from the start. Spoke horrible about Expedia. We received a room upgrade.However, the room had water leaks and they refused to change our room. Front desk customer service were useless and rude.

10

Emma

Feb 5, 2026

·

Stayed 1 night

Amazing stay! Wonderful and helpful service from start to finish. Staff made us feel very welcome and special and well looked after :-) We loved it!

2

Melissa

Sep 17, 2025

·

Stayed 3 nights

All of the bartenders discriminated against us and did not pay attention to us. The drinks were not great. The staff, moreover bartenders, will insist on tips or they will not even look at you when speaking.

2

Matias

Dec 26, 2025

·

Stayed 2 nights

Muy mal servicio de atención al cliente. Desde las 11:00 de la mañana comenzamos a recibir llamadas constantes y golpes en la puerta por parte de supervisores, presionándonos para que dejáramos la habitación. Durante toda la estadía hubo una insistencia excesiva para que asistamos a presentaciones de tiempo compartido, lo cual resultó invasivo y cercano al acoso. Cabe destacar que contábamos con el privilegio de late checkout, el cual fue confirmado previamente en el desk especial de Expedia, donde se nos indicó expresamente que la extensión del horario era posible. A pesar de ello, el hostigamiento fue continuo, contradiciendo lo acordado y haciendo que la experiencia fuera muy incómoda y decepcionante. Este tipo de trato no es aceptable y afecta gravemente la calidad de la estadía.

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8

Theresa

Oct 9, 2025

·

Stayed 5 nights

Since we booked this property through Expedia, we had to go to a different area for check out, which was across the resort. Also, when there was an issue in the room, it was difficult to get someone from Guest Services to help us. It was only when we went through the Guest Services Expedia that we were able to be assisted. Ariana from Guest Services Expedia was amazing. She was responsive and helped us with our restaurant bookings. She was professional, friendly and very helpful.

6

charles calvin

Aug 9, 2025

·

Stayed 4 nights

A lot of pools and activities. The food options for lunch were limited and ran out of french fries etc mid day. You could not get bottled water outside of the few bottles in your room unless you were VIP. There were a lot of restaurants but almost all were booked even when we arrived. Rooms were pretty nice but bedding and pillows weren’t very nice. We will not be returning.

10

Sara

Sep 27, 2025

·

Stayed 4 nights

The staff was top notch! Since we booked through Expedia, we got a special check in and assigned to a staff member to check on us daily and help us out! Ariana was amazing and so helpful anytime we needed it! The property was absolutely stunning with amazing photo opportunities, and breathtaking views. An amazing experience!

2

Sohil

Nov 30, 2025

·

Stayed 4 nights

They added false charges to my stay. The check in and check out processes took hours to complete. The worst resort I have ever stayed at. Paid for a hot tub in my room and it leaked all over the room and was too dirty to use.

8

AMARILIS MORET

Aug 14, 2025

·

Stayed 4 nights

Good hotel, but too much sales pressure I stayed at the Royalton Splash Riviera Cancún during Easter week. The facilities and overall service were good, but something that affected my experience was the constant pressure to purchase vacation packages. From the very beginning, I made it clear that I wasn’t interested, yet they still insisted several times. I think this type of approach should be optional and respect the guest’s decision, so one can enjoy the stay without feeling pressured.

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AI-generated summary based on recent guest reviews

Location

Set away from central Cancun, with expensive taxis and limited nearby attractions noted by some. The beach is a common disappointment, often brown or full of seaweed and occasionally restricted, so most guests focus on the pools.

Related guest reviews

8

Liliya

Oct 30, 2025

·

Stayed 6 nights

Great resort overall. The beach on the other hand, HORRIBLE. The water in the ocean was extremely dirty, chocolate milk. I’ve never experienced this in Mexico. Even though the water was not swimmable, they still wanted to charge $170 PER DAY for the use of beach cabanas.

10

James P

Aug 2, 2025

·

Stayed 5 nights

The property was in excellent shape. Property was convenient from the airport. The slides and the pools were in great shape and wonderful for kids. The entertainment was very good. The restaurants had multiple selections, which is great for families. The properties laid out very good so it’s very convenient to walk from anywhere to your room by booking with Expedia. We got to check in very quickly at a special counter. I would recommend this property and we will be returning next year to the same property.

10

Shantay

Aug 1, 2025

·

Stayed 2 nights

Beautiful hotel!! Everything was amazing. Welcoming and well maintained. Only draw back for me was location- far away from everything else

8

Enrique

Sep 23, 2025

·

Stayed 4 nights

Location: beach water was nasty. Pool: clean, plenty of space Service: was great, personal assistant Ari provided exceptional service and support

8

REBECA

Nov 5, 2025

·

Stayed 4 nights

Clean room, helpful staff, great food options, may restaurants that are absolutely delicious and not hard to make reservations at. We loved the lazy river although wish it had more tubes available. Slides are fun and well staffed, nice lifeguards. Nice property layout. Beach was the only downside- not great at all, didn’t go to the beach at all to stay, but the many pools made up for it, although they can get quite busy!

10

sarah E.

Nov 10, 2025

·

Stayed 7 nights

We spent a week at the Royalton Splash! Loved every minute! The beach was not crystal clear water, so if that is what you are looking for this may not be the place. Pools were amazing! Restaurants were amazing! Staff was amazing! Will definitely go back!!

6

Andrew

Sep 23, 2025

·

Stayed 6 nights

Hotel room was not value for money! Diamond Swim Out was a joke! silly little slip of water facing the bushes, there is nothing swim out about it. Do not pay the extra money for this as it was a waste of money! The water was dirty also! we had to remind them daily to put basics in the room like slippers and snacks for the mini bar. It's not clear what exactly you are paying for. Food at the hotel is just OK. they ran out of many things on a daily basis and didn't replenish for a couple of days. Ice cream, ham, mushrooms, basic items. Also be prepared to pay $130 return to and from the hotel in a taxi! it's a 15-minute trip so not sure why it's so expensive. why doesn't the resort have shuttles to collect and return their guests. also, the beach was gross. I saw 2 people on the beach the whole week. The ocean was brown and loaded with awful seaweed. no mention of this from the hotel.

8

Michele

Aug 12, 2025

·

Stayed 4 nights

Beautiful resort. Loved the pools. Food was very good in the buffet. Was not able to get into any of the specialty restaurants despite trying multiple times. Beach was not able to be used due to the seaweed issue which was a big disappointment.

8

Daryn

Oct 23, 2025

·

Stayed 4 nights

Staff was great rooms was very nice food was very good water park was great beach not so good water looked like Galveston and had a bad smell outside our balcony overall it was a nice resort

6

Claudia Elizabeth Rodriguez

Jul 2, 2025

·

Stayed 7 nights

Servicio bueno pero no se porque la playa muy sucia y para salir del hotel muy caro porque no pueden entrar otros servicios de transporte que no sea de ello llevarte al centro 180 dlls por 6 personas y sacarte fuera de la propiedad para que te lleve un Uber o otro transporte 50 dlls exagerado 😡

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AI-generated summary based on recent guest reviews

Dining

Dining feedback is mixed: several specialty restaurants are praised, but the buffet can feel repetitive with occasional shortages and long lines, and dinner reservations are often hard to secure. Drinks are sometimes described as weak, room service slow, and multiple guests reported stomach illness.

Related guest reviews

4

Tanna

Nov 23, 2025

·

Stayed 4 nights

Was a great trip until our entire family got severe food poisoning. We had to stay in the hotel room for 2 days throwing up every five minutes & it was very stressful because my 2 year old was extremely sick and so was I at thirty weeks pregnant. We have stayed at the Royalton in punta cana and the exact same thing happened to 1/2 of our party that trip. I don’t think I’ll ever book a Royalton resort again.

10

Christopher Michael

Aug 18, 2025

·

Stayed 4 nights

The resort is exceptionally clean and well maintained. The food options from the buffet to the specialty restaurants were awesome. The service throughout the resort was prompt, friendly and thorough. I'd like to give a special shoutout to Janette our Bolybed server for 3 days who was incredible and so friendly and sweet. We will definitely return.

10

bridgette a

Jun 15, 2025

·

Stayed 6 nights

The restaurants were great! Food and service was wonderful! We had 2 kids with us - the rooms were great! Shows/white party were sooo fun! There was many different pools with swim up bars and 2 food trucks outside for lunch - burgers were amazing! The only con would be the buffet for dinner - the food was ok.

2

Bryan

Nov 22, 2025

·

Stayed 6 nights

Wife got food poising and staff did nothing to accommodate us.

6

Fidel

Aug 19, 2025

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Stayed 4 nights

Water not filled in fridge, almost impossible to get a seat near the pool. Small pools. Cool slides, impossible to make dinner reservations.

2

Arash

Nov 30, 2025

·

Stayed 4 nights

The food is very poor quality. Mostly frozen food from Costco. The place is super croweded, it is hard to get a chair with a good view. The grounds are dirty. The rooms and many hallways smell. Many of the staff dont speak English. Reservations ar the resturants don't mean anything. Many in our party got sick with a GI bug. We have been to Cancun many times, this is one of the worst places er have been to and hope to not go back there. For the money you can go to a lot of better places.

6

Shontell

Jul 1, 2025

·

Stayed 3 nights

Property was pretty. Lots of pools and daily activities. Service was very slow everywhere and they kept running out of food at the buffet. Nightly dinner reservations were very limited.

10

Cody

Nov 22, 2025

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Stayed 4 nights

Staff is happy and friendly. Food at dinner restaurants is very good.

6

Marthita

Oct 14, 2025

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Stayed 2 nights

The food was far from a 5 star rating hotel. The Restaurant Smoke was terrible food quality and flavor! Also they didn't seem to have enough staff, the waiting for drinks at the bar was too long. You pretty much had to keep paying people to get drinks and that is not right after how much we paid for staying there. They dont include the amenities like trampoline park amd bowling. Again, for the price, hotel should includr this, is an amenity.

10

Joseph Henry

Nov 4, 2025

·

Stayed 3 nights

Our stay at this Royalton was amazing! The splash park and the lazy river was super fun. The restaurants here are very unique - different than other Royaltons that we’ve been to before. The buffet had premium items like crab legs and lobster tails. Nightly entertainments were also superb. I will definitely be coming back!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $306	12 $288	13 $306	14 $327	15 $325	16	17
18 $258	19 $256	20 $258	21 $258	22 $313	23	24
25 $260	26 $258	27 $260	28 $263	29 $256	30	31

Su	Mo	Tu	We	Th	Fr	Sa
1 $322	2 $312	3 $312	4 $312	5 $322	6	7
8 $315	9 $312	10 $318	11 $318	12 $312	13	14
15 $395	16 $319	17 $312	18 $312	19 $332	20	21
22 $386	23 $377	24 $435	25 $435	26 $432	27	28
29 $296	30 $305

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

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Luxury Junior Suite Ocean Front

Two Bedroom Luxury Junior Suite

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

Luxury Junior Suite Ocean View Diamond Club

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Luxury Junior Suite Ocean Front Swim Out Diamond Club

Luxury Junior Suite Ocean Front Terrace Jacuzzi

Luxury Junior Suite Ocean Front Diamond Club

Luxury Junior Suite Swim Out

Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

Luxury Junior Suite Ocean View

Luxury Junior Suite Swim Out Diamond Club

Luxury Junior Suite

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Two Bedroom Luxury Junior Suite Ocean View Diamond Club

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