The Old No. 77 Hotel & Chandlery

Great location. Accommodating, but tepid staff … would not describe anyone I interacted with at any hour as “warm or friendly” but they were accommodating to late checkout or early check in requests and a noise complaint. The granola in their yogurt is unforgettable and kind of life changing. The cafe closes every day at 11 which is really lame. The $22 fee added to your bill every day is supposed to include bikes… they own only two, one of which was broken. I thought it was kind of hilarious they only had two bikes for an entire hotel. I’d stay here again if I had to! It wasn’t terrible. I just wasn’t impressed? The bathroom floor had cracks in it but the shower was nice.

Old No. 77 was a great hotel. Had a few issues, None of the ice machines were working and the bikes which were included in the pay amenities were apparently all getting repaired 🤔. Other than that it was a great stay.

No coffee maker and no free coffee in lobby. In fact no coffee at all after 11am. Yet you charge a convenience fee ?

Nice old hotel. Only negative - There was no coffee in the room and the lobby coffee shop did not open until 7:30am

The staff was very helpful and polite. We loved the hotel and especially the in/out parking next to hotel. Great experience and will be back.

The property is in a good location, if you don't mind walking; you can get to Canal and Bourbon Street in minutes as well as Ceaser Superdome. Downside, there is no microwave on the property.

Our new “go to” stay in the city. Love the ambience, the eclectic style & the location is perfect! Parking is across the street which makes it easy accessible to get in & out if you need your vehicle. The restaurant & bar in the hotel is always on point! LOVE the Old 77

Amazing location and beautiful property! Only complaints were thin walls (noisy rooms), lack of some basic amenities (small gym, no water fountain), and staff was usually unhelpful. Even despite these we loved this property and may return.

It was a nice stay love the vintage look Wish there was a microwave other than that it was amazing close to everything walking distance

Parking is a hassle

We liked the hotel's quirky boutique style but our room was in the back next to the alley where the parades ended so noisy in the evenings. The bathroom door cannot be opened if someone is using the toilet without wiping them off the throne. You have to squeeze by the toilet then close the door to use the sink.The room was serviced once in four days at our asking. The 3" long cockroaches under the bed freaked my wife out!

Extremely disappointed with how dirty the room was. It was gross.

The floors in the room were absolutely disgusting!!!

I was not happy with my stay at all I had car problems and got to the hotel late the next day missing the entire first day of my trip. I arrive and the room I'm given is already been used it's gross and dirty and when I called to get it fixed it took until 5pm until a new room was available. When I arrived to the new room it was also dirty and dingy everything was old and the room was way too dark no light in the closet area I could see anything. The tub drained so very very slow it was uncomfortable to bath. I was only given one set of towels I tried to ask for more they never returned with new towels. I asked for bottled water that was told to be free with the room and they didn't have any bottled waters left. I asked for matches they were out of those. I was told they had bikes to rent. They were broken and I ly one was available and it was first come first serve and it was not cool because how is a couple staying supposed to use the bikes to explore if they only have one there. The 20 dollar resort free was to cover for those amenities and I didn't get any of them which really made it unenjoyable. The TV didn't work the radio alarm clock with bt option didn't work. My window faced a brick wall. Anytime I asked the front of the maid service for anything they never returned or responded and the front desk was missing almost Everytime I went down to talk to them.

The hallways are very dark and the elevator was dirty. When I arrived in my room the floors was dirty and needs an upgrade on them. This hotel needs a makeover.

Location of the hotel is excellent. I love the history of the building and the food was outstanding. Our room lacked an attention to detail. Our room had paint splatters all over the floor. The shower tile had paint splatters and the room was very dusty. It seemed like construction had been done and not cleaned up after. Disappointed.

The property painter left paint all over floor and countertops they even painted the shower with hair stuck in it

Wasnt as clean as i hoped. I understand facility is an older building, but at the same time i payed a pretty penny for a hotel with no free breakfast. $40 a night for parking on top of everything also.

In the first room, huge dust bunnies around the base of the bed, with lots previous tenant's hair. While off-putting, not a deal breaker. Pulling back the sheet, the mattress (no mattress cover) was speckled with blood, a sign of bedbugs. We reported it to a very efficient front desk, who came up with engineering to see for themselves. The front desk person audibly gasped when she saw the state of the room. We moved to a second room. It warranted a close look, where we found blood signs at the base of the headboard. They graciously allowed us to cancel the reservation and we stayed in another hotel. To be clear, every hotel (at every star level) battles bedbugs. My advice is to make sure you check for them in whatever location you choose.

The overall hotel needs lots of updating. We were in room 384. And on Friday night there is a club/lounge in the alleyway outside of the room window and it played loud music to 3 AM. Did not sleep at all that night. The carpet outside in the hall needs to be vacuumed. It was dirty. Overall the hotel was not very clean and needed to be dusted and wiped down quite a bit. And when we first got to the room, the pillow did not have pillowcases. The plus side of the hotel were the updated bathrooms and the staff were very friendly.

My colleague and I had rooms that had fake windows where the window looked into a dark small hole in building and the lighting in the room was very inconvenient - no bed side table lights for example.

Good hotel, nicely located for walking to many places. Beds small, sheets terrible, floors verrry creeky, ourcroom had no window so we had no idea what time it was.. everyone was very nice & helpful.

It was nice. Clean. Walls were thin. But overall good stay. The bar looked great but I didn’t visit

Some unit may not have a wjndow

Room was nice, but was dark and the only window faced a tiny airshaft through which light never penetrated. It was basically a windowless, interior room, which was an unpleasant surprise.

Our room was street level with a window facing sidewalk. Could never open drains and noise was bad every night until at least 2am. Beds could be more comfortable. Location was convenient to everything.

Dark, depressing rooms that don’t look like the pictures. The windows are tiny and face into an alleyway. In broad day light, the room was pitch black

Gorgeous hotel. Walls are super thin though… everything else made up for that one flaw

The Tv did allow for smart hook up, Netflix, Hulu, Disney. The tv also had very few channels and movies couldn't be ordered for extra entertainment. The view out the window was a brick wall. No microwave but it had a mini fridge with no shelfs.

Distance from the lobby. Size of room. The public parking lot across the street. Yet, the room had a small obstructed window, which made the room very dark.

After our flight was delayed, Expedia helped us find accommodations at the Old 77 Hotel. Upon our late-night arrival, Patrick and the hotel staff warmly welcomed us and ensured our room was available for early check-in. We appreciated their exceptional kindness, hospitality, and dedication to ensuring our safety. We highly recommend this hotel to friends and family and plan to return. Thank you, Patrick, for delivering exceptional service and making our difficult night more pleasant.

The room was as to be expected but for the price I was disappointed in the attentiveness of the staff. We arrived and waited 20 mins for someone to show up to the desk. We were told that the rooms are lightly cleaned every other day but never saw a cleaning staff. I asked for a clean room on our 2nd day, an order was put in but the room was never cleaned. We asked for towels and had to call down and ask 2 more times before the front desk lady did it herself. Overall the hotel was really not worth the price.

The front desk folk - especially Julius, were absolutely fantastic. The room was beautiful. Looking forward to staying at this property again!!

Check in was great! The ONLY nice and welcoming person was the female AA that checked us in on 1/10/25 around 8:30ish. She was really nice and even told us about parking and the best places to park. Service started out GREAT until I asked for clean towels after our first night stay. After our volleyball tournament and getting dinner, we arrived back at the hotel 10:55pm. Upon entering the hotel I stopped at the front desk for more complimentary bottle water and clean towels. I received the bottle waters and was told that she (AA with dreads tightly curled) would go up and get more towels and bring them and to put my old towels outside of my room door. After 30 mins past I called the front desk and a male answered and said that he would get them to me. After about 15mins past, I called back because I still haven’t received clean towels. He was VERY RUDE and sarcastic when I explained how long I had been waiting and I asked if I could just come get the towels. He told me he didn’t have anything for me to come get and said he’s sent the request and that’s all he could do. I was still talking and he hung the phone up in my face. It’s now midnight so I go down to the front desk to see what was going on. The AA male with dreads informed me that he had put the request in the system and called housekeeping. I explained that a paying guest shouldn’t have to wait that long for clean towels. He said it takes two to tango and said to put it in my review. He gave 3 hand towels & a rug!

Our stay was great. There was a mix up with our reservation that the desk staff fixed very quickly and even upgraded us for the trouble. We will for sure stay again!

The front desk staff was so unhelpful. We had questions on sites around town and using the streetcar and it was near to impossible to get helpful information.

We really like the room we had, the original room we were put in was not what we had reserved, but Ian was more than accommodating to our wishes and everyone we came in contact with was super friendly and very very professional. Thank you very much. We’ll stay with you guys The next trip to Nola.

I travel for work and pleasure extensively, and in 20 years of traveling, this is the first experience of its kind. I was made to feel unsafe and unwanted by the front desk staff (Sharde). The 4 star hotel seems to operate like a one star. No one texted me of the room being ready (as they got too busy), then the room's fridge and safe was not working, there was no soda water either (it was on the menu). When I requested it (I need the safe for my hospital laptop and passport), I was assured that it will be corrected in a few hours. 4 hrs later when none of the 3 issues were corrected, and I complained, the staff person said "are these issues really that important in the bigger scheme of things". I was shocked and requested that for me they were and it was part of the 4 star service I was assured, she said that if I was so unhappy I could leave and they would return my money. This was around 930-10 pm and at this stage I felt completely unwanted and felt unsafe staying in a hotel that had issued me an ultimatum - accept bad service or leave. There was no mention that things would be different next day, or any other room offered. I started checking other hotels, and found that there were atleast a few rooms open in the hotel. In any case, I moved to another hotel, my go to in Nola, and left. Such a beautiful hotel but so hollow in the beauty. There are a million high end hotels in New Orleans, just find another one.

Very nice staff. When we went to drop off our luggage, our room was ready and they let us check in several hours early. Great location. Walking distance within many locations

I checked in Sunday morning on 10/26 and the customer service was amazing. I would absolutely stay here again.

The Old 77 has a great vibe! It is in walking distance to all of the sights & sounds of the French Quarter & Bourbon St. The Compere' Lapin restaurant service & food was great!

Amazing location. Lovely staff and nice big room. Love staying at this hotel!

Enjoyed the stay which turned into longer due to a long delay. Staff were great and the rooms a good size. The area is out of the chaos of the French Quarter but close enough to walk. It’s also very near the warehouse district for a different kind of vibe. Would recommend.

Located in the Warehouse District of NOLA, the 77 is centrally located and near to just about all the popular sites.

Parking at lot across the street with 24/7 access in & out with fees linked to hotel registration--very convenient as it monitors vehicle's plate number. Hotel is within walking distance to casino, restaurants, & harbor tour boats.

Great location for what we had planned while in New Orleans. Walking distance to everything. Loved the history of the hotel and decor.

Great location, clean, walkable to French quarter, Superdome and casino. Reasonable price and phenomenal staff

Very nice staff. When we went to drop off our luggage, our room was ready and they let us check in several hours early. Great location. Walking distance within many locations

The property was nice. It was nice to be in New Orleans and walking distance to the French Quarter, but away from the overall craziness.

This is a pretty good hotel in a great location. A few small things bothered me, though. First, I was supposed to receive a $20 voucher and a bottle of water delivered to my room the next day, as I’m a long-time Hotels.com user. However, the front desk completely ignored this, and only on the last day—when I brought it up—did they acknowledge that I was entitled to them. I was also a bit bothered by how serious the front desk staff seemed. The hotel itself is in a great location. It’s about a 15-minute walk and you’re in the French Quarter. The hotel has a good restaurant with good food.

Loved our stay here. We were in New Orleans for 5 night stay and this place was wonderful. It is conveniently close to the French Quarter but outside of it and quieter. It is also in between the French Quarter and the Garden District. The entire hotel was hip, stylish and boutique-style. We loved the exposed old brick walls, the extremely large and spacious room with high cellings and original warehouse windows. The restaurant was delicious and a highlight of our stay. We ate breakfast a number of times, the cocktails were some of the best we had and the dinner was original and delicious (the Smoked fish dip appetizer and the Fish Collar dish were out of this world. The Coconut Ceviche was wonderful). We give it two thumbs up all the way. We had our two kids (ages 13 and 10) and they loved it as well

The Old 77 has a great vibe! It is in walking distance to all of the sights & sounds of the French Quarter & Bourbon St. The Compere' Lapin restaurant service & food was great!

Wonderfully renovated property! The beds were comfortable, blackout curtains were great, bathroom was totally gutted and redone very nicely. Excellent water pressure in our 2Q and a nice minibar with lots of options. Bummer the coffee bar downstairs didnt open until 7:30.

Didn't have breakfast there. Loved the hotel location and vibe. Great resturant right on the premises. Very friendly service. Near countless wonderful restaurants.

Great staff. Very friendly. Perfect shower head. Excellent restaurant on site. Easy walk to the French Quarter.

Comfortable stay with a chill vibes. Great restaurant and coffee shop in the lobby. Will stay again

The coffee and breakfast were subpar.

Compere Lapin was the best place we ate at for the whole entire trip. Staff and service were amazing! Definitely coming back.

Our new “go to” stay in the city. Love the ambience, the eclectic style & the location is perfect! Parking is across the street which makes it easy accessible to get in & out if you need your vehicle. The restaurant & bar in the hotel is always on point! LOVE the Old 77

Delicious breakfast.