Sleep Inn & Suites Metairie - New Orleans West

Generally clean but the elevator was not working so we have to go to 3rd floor with bags. toilet was clogged so I had to go down stairs and bring a plunger and I open it coz no maintenance available on new year. issues with card opening the door that I need to bring front desk lady to come and open the door few times. And I asked cleaning staff to clean the room after 3rd day but they missed it but front desk girl was nice to offer a new room. breakfast was ok not many choices coffee was available 24 hours, So, the girl in front desk name K. was awesome she helped me a lot.

Elevator is broken. No warning beforehand. 4 flight walk to the room. I have stayed here many times when traveling for work. Building looked dirty, room was mediocre condition and was poorly stocked. No breakfast because one person no called no showed. Water pressure was bad. The building was open, none of the access doors functioned except on the rooms.

The elevator did not work during our stay. Thank God that a room on the first floor was available or we would have been on the 5th floor. Had a second parking lot for extra parking. Would have preferred to park at the hotel. The staff was very friendly and accommodating. Room was nice just smelled of smoke.

2nd time in 3 months I’ve stayed here and the elevator still doesn’t work will not be back

Very limited parking. Had to park in the parking lot across the road. The elevator was out of use for an hour when we arrived. When we could use the elevator it was very jerky and we sat for about 10 seconds before it would open, we thought we were stuck. The bathroom exhaust didn’t work and therefore everything was rusty in the bathroom. The bathtub had big paint chunks missing. There were bodily fluids staining the floor and some of the bedding. There was fresh gum on the bed frame. Had to go to the front desk to ask for bedding for the pullout couch. That had 2 big pee stains on that. Cigaret burns on the comforter and bathroom wall. Lots of silicone falling off. Carpet was nasty. TV remote would turn on, bug you couldn’t change the channel. Air conditioner was good though.

The elevator was out. There was not enough parking spots on property. The bathroom needs to be updated! I can say the property is very convenient to everything

We liked the staff. They were helpful and courteous, The back exit door was unlocked making it easy for non guest to join in for breakfast. The dryer was broke. Our smoke alarm did not work. The phone in our room was broke. We were happy to see a security guard one morning.

Not enough parking

Parking lot was very limited, had to park in the road. Overall good stay.

Totally felt unsafe. The side “key only” entrance lock was broken! Door stayed ajar allowing ANYBODY to walk in off the street/parking lot. When information was shared with front desk. He seemed very unconcerned!also when the waffle batter had run out the lady in charge was rude and didn’t offer more or an apology.

Dirty halls and cockroaches in room

The room was very dirty. The tub and bathroom was disgusting.

I had to go and clean the entire room myself. There was blood or vomit in the wall by the toilet, shoe prints on the wall, there were crumbs and hair in the bed, the room, hallways smelled like cigarettes and weed, there was mold on the windows, the shower did not work, the tub had a large crack in the bottom and two people cut their toes in it. The whole place was just dirty and smelled horrible. We will never return.

First there was no parking, but not because every spot was full but because many many care were taking uo 2 spots. We parked down the street. Waited for 30 min at the front desk ... no one was there. I actually peeked behind the counter to make sure the attendant didnt have a medical emergency or worse. Finally he showed up. I get checked in, my entire floor smelled like Marijuana and was in disrepair. We get to the room, the bedding was stained, 2 lights didnt work, paint was peeling off the walls and the bathtub would not turn off. Being as it was our only option we stayed. In hindsight i wish i would have slept in the truck or just went home, because we woke up with a terrible headache, completely stuffed up. Overall avoid this property, youd be just as well off getting a 30 dollar room somewhere.

Room was disgusting. Tattered/torned shower curtains. Bathtub was rusted and needed to be resurfaced. Rusted bathroom light fixtures. Telephone was unplugged and nonfunctional. Tattered/torn curtains. Desk chair was broken and unusable.

Not non smoking. Someone smoking pot on3rd floor, which filled up hallway. Had to put towel at bottom of door and smell still entered room. Told front desk and they said they know, that’s why they had fan going. It was coming downstairs thru laundry chute. They said they can’t stop people from smoking in rooms. I was Very dissatisfied, but it was too late to find another hotel close to East Jefferson hospital. Beds lumpy, bathtub peeling, management needs to list property as SMOKING. Smells really bad.

Stunk really bad. Dirty. Not well kept.

The room sheets were dirty and there was mood in the room ,growing up they wall , the bathroom zinc didn’t work it had a smoke smell in the room also the bathroom tube was not clean at all. I wouldn’t recommend this place to stay.

Absolutely disgusting! Cockroaches everywhere. Cigarette burns on the comforter in a non-smoking room.

The non-smoking room smelt like an ash tray and had a cigarette butt on the floor. The tub was peeling paint which I can get, but there were hairs all over around it. Towels were stained. Not positive but I also think the fire alarm was missing, unless there were 2 types. Overall felt gross and didn’t even want to get under the covers.

It was clean and pretty quiet where I was. The bed was a little hard for me (it may be just right for someone else) so I didn’t sleep well. The phone didn’t work. We could not watch TV because it said no signal the whole time. It was not a bad stay for one night.

Furniture, carpet, door seals, and bathrooms need renovation.

We had stayed at this hotel prior to 2020 pre cruise and it was perfect for one night. Decided to stay again because of the price of hotels in New Orleans. The hotel parking is very limited. We knew this before booking. We arrived early enough to secure a spot with plenty of lighting. We were upgraded to a suite, thank you, but it really was not necessary and we we really were not impressed. The door to the room had about 1/2" gap all around, not sure what caused that. The shower curtain was too small. Water sprayed out on the bathroom floor. There was a whirlpool tub, but we didn't try that. It was a little tricky to get the water temperature regulated. Free breakfast was decent with the usual waffles, scrambled eggs , cereals. yogurt, etc. The juices were not cold and there was no ice available. Would we stay again? Possibly, if it means I don't have to spend $200 a night for a room.

Internet wifi and tv was not working.

Not sure how this property is rated 8.0. It is convenient to I-10 and New Orleans with free parking. If economy is your main concern, this place is ok. Our room was noisy since it fronted the Highway. The room’s fixtures were rusty, paint chipping off walls, several outlets (especially the one in the bathroom) and charging ports on lamps did not work. Bottom sheet on bed wouldn’t stay on the mattress. The breakfast was all pre-packaged but did offer a variety of items, but there was no juice offered. The stated end time was 9 a. m. but at 8:30 there was barely anything left and no attendant around to restock.

You can hear a lot of noise from other rooms and the shower curtain was in poor condition and all the water fell outside, the water in the sink remained stagnant.

Price was right and the location is easily accessible. Bed slept like a rock and there were some very interesting smells inside? The staff was great!

The bed was incredibly hard. I kept waking up all night. I even switched to the other bed and it was the same.

Overall it was okay for an early flight stay. Mattress on sofa was horrible and unacceptable.

The hotel has aged

Elevator not working-Room on the 5th floor Stains on the sheets Smoke detector beeping Called down to front desk about both issues an I was told that there was no one there to fix either issue. I was told that I could get up there and take the battery out myself and that I could come down and get more sheets and change them myself. I was like you’re kidding me right? She asked my room number again and all of a sudden there was someone who would come. So then this person got to the door she tried to hand me the sheets. I was beyond appalled. She ended up changing the sheets with an attitude. Tub was filthy. Random stains everywhere throughout the room. Worst experience ever.

Friendly staff. Clean and quiet. Priced right.

When we check in the front desk was great ( a young man) then the overnight lady was very unpleasant and rude. The next morning there was another young lady at the front desk who was rude as well.

There was a problem with our room the minute we arrived. My husband & I had to call the front desk 3 times because of management errors.The toilet wouldn't flush because the valve wasn't on. Then, the tv didn’t work because they hadn't set up their cable service in our room. My husband helped the nice lady that was at the front desk at the time. She was so helpful & I felt bad for her because I'm quite sure she doesn't get paid enough to try to be a maintenance person. She didn’t know how to get the tv working & our room was eventually switched after 1hr of waiting & trying to fix things. The next room was flawless & everything worked. But, continental breakfast was barely available. There was a few items to eat, and nothing to drink but coffee or tea which were in packages & not already made up. I realize we were traveling during a popular event, but we booked our room at least a month in advance, also, I felt that I was being rushed to get my nearly non-existent breakfast. (We made grits & the lady at the front desk kept 'cheking' on us since nobody else had asked about breakfast yet or why it the area was locked during breakfast hours stated by the hotel). I feel the hotel could've offered me a discount for our trouble, but I was just ready to enjoy what I really came for. I will not be staying here again unless the rate to stay here is WAYYYY cheaper than what I paid, or I can't find a more convenient hotel around the same price. Great location, lacking amenities.

Pleasant staff and stay

The lady at the front desk who checked me in was absolutely wonderful 😊

Staff great

We arrived at the hotel @ 4pm. Checked in with 2 rooms. One of the room had toilet issue, water overflown out on the floor after used. Brought that to frontdesk attention, and we asked for another room., no rooms available. They will send someone to fix it.. Really? And with attitude from frontdesk staff. We didn't want to stay and we all left shortly after due to poor customer service and with attiude. PLEASE STAY AWAY FROM.THIS HOTEL. I am awaiting on my full Refund.

Staff was friendly

The front desk service is always friendly. I frequent here about 7 times a month and they're a awesome staff.

Easy access to highway. There are good restaurants nearby

Easy location to get in & out for a quick visit to the area. We like this spot for weekend getaways to/from the downtown New Orleans area. The beds are like sleeping on a cloud.

Property really needs updating. It needs MANY repairs, new carpet in rooms and common areas, and better parking. Not too sure if it's a safe neighborhood?

Good value. Good location. Would stay there again.

This location is convenient to the New Orleans area with the safe stay of Jefferson

Very nice hotel, friendly staff, walking distance to restaurants and shopping. The room was clean and comfortable. I would recommend this hotel for people who want a quiet stay approximately halfway between the Airport and New Orleans proper.

Quiet, clean, friendly and helpful staff, location easy accessible to anywhere in area

Ous stay overall was good. The hotel was conveniently located. It was clean and the staff was friendly and efficient. Our bed was comfortable, the room didnt have a hair dryer and the Ac was cold but made a noise. Other than those to little hicups our stay was still good! We'll be staying there again in the future!

I like the fact it was close to the interstate and The Mall

Easy location safe neighbourhood

The rooms were cozy refrigerator microwave Real breakfast sausage egg juices cereal waffle grits oatmeal All cups individually wrap Everything you needed was at your hand Friendly staff and very helpful

Waited over 15 minutes to check I. Because there was nobody at the reception area and large bags of garbage lying in the lobby. Staff shouting and laughing at each other but continued to ignore me. Eventually a lady came out and huffed and puffed and told me that she had been in the bathroom and I needed to wait and have grace. Zero customer care. Bathroom with a dirty bath and the wall rusting with leaking water. Bad smell of marijuana in the hallway. Very noisy , I was disappointed.

Elevator is broken. No warning beforehand. 4 flight walk to the room. I have stayed here many times when traveling for work. Building looked dirty, room was mediocre condition and was poorly stocked. No breakfast because one person no called no showed. Water pressure was bad. The building was open, none of the access doors functioned except on the rooms.

TV had a black band across picture. Host was helpful and changed into a new room. That tv would not hook to internet service. Had to get service desk to come up again and use the TV remote they keep downstairs to change input to HDMI2. Was able to get channels until we turned tv off, then once again couldn’t hook to internet service. Breakfast was good. Not enough chairs. Two chairs per table and other families pulled those to their table and left three tables without chairs.!only had a few tables to start with. Ice machine out of service down stairs. Card reader services down on vending machines. Had to use cash. $3 for a 16 oz coke. Easy check out.

Nice , quiet hotel. Full comp hot breakfast in the morning.

Not sure how this property is rated 8.0. It is convenient to I-10 and New Orleans with free parking. If economy is your main concern, this place is ok. Our room was noisy since it fronted the Highway. The room’s fixtures were rusty, paint chipping off walls, several outlets (especially the one in the bathroom) and charging ports on lamps did not work. Bottom sheet on bed wouldn’t stay on the mattress. The breakfast was all pre-packaged but did offer a variety of items, but there was no juice offered. The stated end time was 9 a. m. but at 8:30 there was barely anything left and no attendant around to restock.

They served the same meat for breakfast each morning. If you got downstairs a half an hour late, the second meat was gone.the toaster only cooked one side

I’m sad to say this was not an enjoyable experience. From the mold on the ceiling and walls to the carpet being so dirty that it stained my socks to the stains & holes in the sheets and blankets. The bathtub coating was pealing! I’m not sure why this room was priced as such because of the awful condition. Pictures attached of rm# 511; we chose this hotel due to the location to the things and people we needed to visit. Breakfast was the best feature of this stay. The attendant was very friendly and on top of keeping items stocked as well as keeping the area clean.

The beds were not very comfortable and there was no way to plug the tub to take a bath, only a shower. Breakfast was decent and our room was clean, and the front desk was very nice and helpful when needed.

Totally felt unsafe. The side “key only” entrance lock was broken! Door stayed ajar allowing ANYBODY to walk in off the street/parking lot. When information was shared with front desk. He seemed very unconcerned!also when the waffle batter had run out the lady in charge was rude and didn’t offer more or an apology.