Is parking available at the property?

Yes, free self-parking is available on-site, although parking is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily from 6:00 AM to noon.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Yes, airport shuttle services are available. Details regarding pricing and arrangements can be obtained from the hotel.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, step-free entrances, and accessible public areas. Additionally, there are elevators available for ease of movement.

Where is the property located in relation to key landmarks?

The hotel is conveniently located in the business district, within a 10-minute walk of Reforma Mall and Paseo Reforma. It is approximately 0.8 miles from Hospital Mexico Americano and 1.3 miles from FINSA Nuevo Laredo Industrial Park.

Does the property have a swimming pool?

Yes, there is an outdoor heated pool available. Pool access is from 7:00 AM to 8:00 PM.

What are the policies for guests staying with children?

Children are welcome at the property, and kids can stay for free up to a certain age, though specific age limits are not provided.

Real Inn Nuevo Laredo Hotel - Comfortable Stay

Average nightly price at Real Inn Nuevo Laredo by month, last 12 months (USD)
Month	Average price
January	$77
February	$73
March	$78
April	$73
May	$70
June	$81
July	$70
August	$75
September	$78
October	$78
November	$73
December	$72

What guests think

Across reviews, Real Inn Nuevo Laredo earns praise for courteous staff, generally clean rooms, and a convenient location, but many guests report aging facilities, maintenance lapses, and uncomfortably hot common areas due to inconsistent or absent air conditioning.

Dining feedback is mixed: some enjoy the food, while others find breakfast not included or overpriced, and service slow at times. Rooms are comfortable but dated, with occasional AC or key card problems and sporadic housekeeping or maintenance issues. Expect a convenient stay with friendly service, but variable upkeep and hot public areas.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Common areas frequently lack working AC, making the lobby, elevators and bar very hot; one elevator reportedly out at times. Pool exists but can be cold or need upkeep with missing umbrellas; gym feels warm and worn, while parking is generally safe.

Related guest reviews

6

Adriana

Jun 23, 2025

·

Stayed 1 night

el gimnasio muy caliente y descuidado, el mat super mugroso. La limpieza es definitivamente un gran area de oportunidad para mejorar y prestar atención a los detalles por ej. no hay suficientes enchufes ni en la habitacion ni en el área del bar para trabajar.

6

Luis

Sep 13, 2025

·

Stayed 1 night

The room was ok. I expected a bit more from this hotel. There was no A/C in the lobby nor restaurant. Room was ok. It looked quite a bit worn., ac in room worked fine. Had a bit of trouble with the toilet at first but that got fixed quickly. I got to say. breakfast was absolutely delicious. Again, the downside was that they had no A/C in the restaurant. The people working at the hotel were all great people with experience and the will to help the customer and make him feel welcome., no exceptions.

4

MIGUEL

Sep 28, 2024

·

Stayed 1 night

Esta muy descuidado y aparenta mucha suciedad, la cama estaba horrible no pude dormir y la alberca estaba sucia

10

Tania

Nov 29, 2025

·

Stayed 2 nights

Nos gusta quedarnos por qué es seguro y el estacionamiento tiene circuito cerrado

2

Marcus Nayib

Oct 1, 2024

·

Stayed 2 nights

Muy mala experiencia, elevador descompuesto, sin internet en las habitaciones, sin clima en recepción, no hay café en el cierto, no limpian las habitaciones aunque esté pagado todo... Los empleados muy profesionales apoyando al huésped eso salva al mugrero de hotel

8

Leonel

Sep 11, 2025

·

Stayed 2 nights

En recepción, bar y restaurante hace mucho calor no funcionaba el aire acondicionado sumamente incómodo

2

Blanca Estela

Apr 6, 2025

·

Stayed 1 night

No A/C at lobby area. Only 1 receptionist. If he's on the phone or busy with someone else you'll have to wait in line in the heat.

2

Christian

Oct 17, 2024

·

Stayed 2 nights

bastante descuidado el hotel, alberca extremadamente helada

8

Luis Alberto

Jun 17, 2025

·

Stayed 4 nights

El personal muy bien , el elevador es un horno al igual que el área de recepción. Pésimo equipamiento en el área de la alberca ( no hay una sola sombrilla)

8

Celeste

Jun 10, 2025

·

Stayed 2 nights

There is no air conditioning on the lobby

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Cleanliness

Cleanliness is mixed: many mention clean rooms, but others report stained or smelly carpets, worn linens or towels, and occasional pests. Some hallways and the pool area also appear untidy.

Related guest reviews

4

Marcela

Jan 25, 2025

·

Stayed 1 night

Cuarto con alfombras muy sucias, sobre camas rotas, la puerta baño rota, regadera tapada … le falta muchísimo mantenimiento . Está sobre evaluado.

8

José Angel

Aug 1, 2024

·

Stayed 3 nights

Lo malo: Llegamos y encontramos una cucaracha moribunda. El hedredon de una de las camas estaba sucio. El sofacama estaba todo sumido. El baño estaba tapado. Fuimos a la alberca, eramos 4 y solo nos prestaron 3 toallas. En la alberca no habia sombrillas, según el staff del restaurant, estában fuera de servicio. Lo bueno: Muy comoda la habitacion, climas helados. El baño muy limpio y funcional. Peronal muy amable. El hotel está muy bonito pero en las areas comunes hace mucho calor.

10

Laura

Jun 16, 2025

·

Stayed 3 nights

No hay aire acondicionado en recepción, ni en el lobby. No ponen suficientes toallas. Y las que hay están decoroladas. Hay cucarachas por todas partes. A las habitaciones les falta luz. No hay ventanas. Y tampoco luces suficientes

4

Helga L

Dec 31, 2025

·

Stayed 1 night

Let me begin by saying that we've stayed at this hotel chain before in Mexico City. This location is nothing like the one we've been at before. The rooms are dirty (curtains, carpets and chairs). We requested to move to a cleaner room upon arrival and the one we got was only a bit better. We had to call the receptionist again for a working remote for the TV and remote and hand soap. Overall, it was a good location and the staff were nice but the rooms need updates. And cleaning.

2

Israel

Jun 10, 2025

·

Stayed 1 night

Pésimo. Pedí cambio de habitación. Olía a cigarro. No había suficiente limpieza.

4

Cristian

Jun 3, 2025

·

Stayed 1 night

Ya esta muy descuidado, huelen feo las habitaciones, hay vasos sucios por los pasillos

4

Maricruz Liliana

Dec 5, 2024

·

Stayed 3 nights

Propiedad muy desgastada, sucia la alfombra en lobby sillones viejitos, sin más que comentar

8

amin

Feb 17, 2026

·

Stayed 1 night

Great staff , and clean rooms

2

Francisco

Jun 23, 2025

·

Stayed 2 nights

Está horrible, huele a humedad y en los cuartos hay muchas chinches, no lo recomiendo, nos tuvimos que salir de inmediato

10

amin

Feb 15, 2026

·

Stayed 2 nights

Clean rooms and great staff.

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Rooms

Rooms are generally comfortable and some are spacious or upgraded, but decor and furniture feel dated, with occasional AC or plumbing issues and key card malfunctions. Noise can carry between rooms, and Wi‑Fi can be intermittent.

Related guest reviews

4

CARLOS ARTURO

Aug 3, 2024

·

Stayed 2 nights

No fue una estancia agradable, ´por la noche la llave de la habitación no funciono, tuve que bajar 4 veces a que la reprogramaran y solo pude entrar a mi habitacion hasta que me acompaño y abrio un empleado, lo mas molesto es que a pesar de ser poco mas de las 10 pm, la escusa que daban es que por seguridad por las noches se bloqueaban todas las llaves, POR FAVOR EN QUE OPARTE DEL MUNDO PASA ESO?, que no puedas entrar a tu habitación a la hora que quieras, lo cual obvio es mentira, pero hasta para mentir son malos, el empleado que me apoyo a abrir me dijo que en realidad tenían tiempo con problemas con su sistema de llaves y que no le han dado mantenimiento en mucho tiempo, en fin, una mala noche, ya no pude salir de mi habitación por miedo a no poder volver a entrar, la administración debe capacitar mejor a sus empleados para mentir y dar mantenimiento o modernizar sus sitemas

6

Martin

Jun 15, 2025

·

Stayed 1 night

Need improve the Showers and no water-pressure at all...

2

Elizabeth

Oct 14, 2024

·

Stayed 1 night

Checked in around 8pm. Reported broken ac around 10pm after we gave it time to run a while. Late response from maintenance on broken ac. Took over 3 hours to try to fix the ac with very poor communication as to what was happening or wrong. I was told at least 3 times that he would be about 15 mins but we did not hear back until and hour or so each time. Finally gave us the option to move to a different unit with a working ac at 2am but it would be a downgrade from our jr suite which we accepted with the understanding that we would be issued a credit/refund for the downgraded room level. It has now been weeks and the hotel refuses to acknowledge or take responsibility for our inconvenience.

6

JOSE

Nov 25, 2023

·

Stayed 1 night

Creo que por ser reservación a través de Expedia, te asignan una habitación deteriorada y con falta de mantenimiento 😐

10

Roy

Nov 3, 2023

·

Stayed 3 nights

First time stay was very satisfying. Service was excellent, many of the staff were bilingual which helped. Breakfast was great,good buffet selection. Evenings in the restaurant was slow, probably due to short staffing. Room amenities varied per room, some of us had refrigerators and microwave, others had none, didn’t match up to their website descriptions, still overall was good, rooms were spacious,clean, and comfortable. Housekeeper went out of her way to help us in our stay. Would stay here again.

8

Manuel

Aug 17, 2024

·

Stayed 1 night

Good clean room, bit old, but well manteined. Good price and safe, specially for Nuevo Laredo.

6

Jose Luis

Oct 5, 2025

·

Stayed 1 night

Old installations of fixtures, some wall stains in bathroom, lamps were broken functionality was ok though.

10

Marcela

Nov 17, 2025

·

Stayed 1 night

Room was upgraded to Junior Suite. Everything was great, will definitely use them again.

10

Venessa

Jul 1, 2024

·

Stayed 1 night

The air in the room was awesome

10

Jesús Pablo Rocha

Jun 18, 2024

·

Stayed 2 nights

Mejorar el servicio de internet, es intermitente

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, with occasional early check ins and upgrades, but guests note slow or inflexible check in, housekeeping lapses, and some security or billing issues.

Related guest reviews

2

Hugo

Dec 20, 2024

·

Stayed 1 night

Terrible nunca más me hospedaré en este hotel a las 3:30 am trataron de entrar a mi cuarto su llave funcionó lo que no me da nada de seguridad terrible y NAaDA de seguridad en este Hotel NUNCA LO SELECIONEN. CERO (0) SEGURIDAD

2

Erika

Apr 22, 2024

·

Stayed 1 night

Double charged

2

carlos

Oct 2, 2025

·

Stayed 1 night

Constantemente visitó la ciudad y no es la primera vez que me hospedó en este hotel, nunca hacen válido los beneficios que tengo como cliente frecuente y siempre tienen una excusa para nunca mejorar el servicio Lamentablemente no tengo muchas opciones en la ciudad y este es un hotel céntrico, pero lamentablemente el personal y la ayuda que te dan no es ni nada, bueno deberían de apreciar mucho más a la Cliente que al final de cuenta es y somos los que mantenemos el hotel

10

MARCO

Feb 6, 2025

·

Stayed 2 nights

El servicio en recepción es muy lento, 25 mins para hacer el check inn.

10

Salvador

Nov 6, 2025

·

Stayed 2 nights

todo super bien, solo que un trabajador en varias ocasiones e insistentemente nos pidio propina cuando no teniamos porque hacerlo ya que no aceptamos su ayuda cuando el se ofrecio a ayudarnos, pero de alli en fuera todo super bien. la persona de recepcion y limpieza super amables en todo momento.

10

Emerson jose

Oct 24, 2025

·

Stayed 2 nights

Excelente servício, altamente recomendado, llegué antes de la hora de check in y nos dieron la habitación antes de tiempo, altamente recomendable

10

Marcela

Nov 17, 2025

·

Stayed 1 night

Room was upgraded to Junior Suite. Everything was great, will definitely use them again.

8

amin

Feb 17, 2026

·

Stayed 1 night

Great staff , and clean rooms

10

Emerson

Oct 20, 2024

·

Stayed 1 night

El hotel estuvo muy bien, nos permitieron hacer check in 1 hra antes lo que nos ayudó por que fuimos a un evento familiar, muy recomendable

10

ADRIAN

Feb 17, 2025

·

Stayed 2 nights

Housekeeping forgot to clean the room. When I called reception: they sent a guy with 2 towels. I settled for the towels since I was too tired that day from work.

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Location

Location is convenient for the airport, consulate, shopping and getting around; several guests also felt the property and parking were safe. A few noted the surrounding area is unattractive or not ideal for walking.

Related guest reviews

6

Eduardo

Jan 7, 2025

·

Stayed 1 night

El hotel es práctico y seguro. Pero sus alrededores poco amigables para caminar o salir.

10

Laura Gabriela

Oct 15, 2024

·

Stayed 1 night

Es la cuarta ocasión que llego a este hotel. Me resulta muy cómodo y siempre he recibido muy buena atención. Está en un punto accesible al lugar al que voy a visitar y hay opciones para comer/cenar muy cercanas.

10

Carlo Jonathan Reynoso

Jul 18, 2025

·

Stayed 3 nights

Excelente ubicación

10

Brenda

Oct 8, 2024

·

Stayed 1 night

Excellent customer cervice! The property is in a very convenient area to where i wanted to visit. Definitely will visit again.

10

Christopher

Sep 20, 2023

·

Stayed 1 night

Property was clean and a safe area close to shopping and very good parkIng.

10

Victor

Nov 20, 2024

·

Stayed 1 night

Buena ubicación

10

Tania

Nov 29, 2025

·

Stayed 2 nights

Nos gusta quedarnos por qué es seguro y el estacionamiento tiene circuito cerrado

10

Christian Alfredo

Sep 24, 2024

·

Stayed 6 nights

Todo lo que necesitas lo encuentras a distancias cortas para ir caminando

8

Itzayana

Aug 20, 2024

·

Stayed 2 nights

El hotel está bien ubicado, cerca del aeropuerto, del consulado de EUA y de los puentes fronterizos. Tiene todo lo que se necesita para un viaje de negocios o incluso de placer. El personal es amable y eficiente. La relación calidad-precio es favorable.

10

OSCAR

Feb 13, 2025

·

Stayed 1 night

This property is not far from the airport.

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AI-generated summary based on recent guest reviews

Dining

Food quality receives mixed feedback: some enjoyed meals and breakfast, but others found breakfast not included or overpriced and restaurant or room service slow. Overall, on site dining can be convenient but inconsistent.

Related guest reviews

4

Daniel

Dec 8, 2025

·

Stayed 2 nights

The breakfast to expensive an not good at all

10

Jessica

Aug 29, 2023

·

Stayed 1 night

The layout of this inn made it feel like we were in a 5-star stay. The room was very spacious. They took forever in their restaurant though.

8

Fernanda

Aug 18, 2024

·

Stayed 2 nights

It was good in general. I enjoyed my stay but I think, mostly for the price that they should include the breakfast. It is expensive and not necessarily good.

10

Miguel

Sep 25, 2025

·

Stayed 1 night

I had a good time at the hotel since it was clean and a nice suite. I ate dinner and breakfast at the hotel's restaurant and it was good quality food. All the people I encountered were courteous and helpful. I would definitely stay there again.

10

Daniela

Jan 8, 2025

·

Stayed 6 nights

Me gustó demasiado mi estancia aquí, muy buen servicio, es un lugar tranquilo, muy limpio y el servicio de restaurante es excelente, de igual manera que el servicio a cuarto

6

Sebastian

Jan 16, 2026

·

Stayed 2 nights

It show breakfast included and when we ask they where charging us for Breakfast we left

10

Roy

Nov 3, 2023

·

Stayed 3 nights

First time stay was very satisfying. Service was excellent, many of the staff were bilingual which helped. Breakfast was great,good buffet selection. Evenings in the restaurant was slow, probably due to short staffing. Room amenities varied per room, some of us had refrigerators and microwave, others had none, didn’t match up to their website descriptions, still overall was good, rooms were spacious,clean, and comfortable. Housekeeper went out of her way to help us in our stay. Would stay here again.

2

Miguel Ángel

Oct 29, 2024

·

Stayed 3 nights

Pésimo servicio en el restaurante

6

Gabriel

Aug 19, 2024

·

Stayed 4 nights

Decent room rate. Close to a shopping center. But old carpet everywhere. Breakfast never included and pricey for Mexico. Room windows have constant sun making it hard to keep the room cool in the summer :-o. And thanks to a greenhouse type glass entrance, the foyer/salon is an oven by 9am and all day.

6

Adriana

Jun 7, 2024

·

Stayed 2 nights

I stayed 2 nights. Room was okay but needs updating for the price. I had to go to the reception area because my key didn’t work. Went back upstairs and still didn’t work. Maintenance came and fixed the issue pretty quickly. I usually book through Expedia and was denied breakfast, like literally had us stop eating and leave the food at the table while they stood there. That was not mentioned at all at time of booking. It just says breakfast included at time of booking.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $76
18 $76	19 $87	20 $87	21 $87	22 $87	23 $86	24 $86
25 $86	26 $87	27 $86	28 $86	29 $86	30 $86	31 $84

Su	Mo	Tu	We	Th	Fr	Sa
1 $86	2 $86	3 $86	4 $86	5 $86	6 $86	7 $86
8 $86	9 $86	10 $84	11 $86	12 $86	13 $86	14 $86
15 $86	16 $85	17 $86	18 $83	19 $87	20 $86	21 $83
22 $84	23 $83	24 $84	25 $90	26 $90	27 $90	28 $90
29 $80	30 $83

Real Inn Nuevo Laredo

Prices for Real Inn Nuevo Laredo

Monthly average prices

About this property

Location

Room options

De Lujo Superior Dos Camas

Deluxe King

Junior Suite King

De Lujo Superior King

Deluxe Dos Camas

Guest reviews of Real Inn Nuevo Laredo

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Real Inn Nuevo Laredo

Prices for upcoming dates