Holiday Inn Express - Times Square South by IHG

Location was great, we took airtrain and LIRR from JFK, then walked from Penn st station. When we arrived both lifts were not working, not a great start to a hotel with 19 floors and we'd been put on the 10th. The lift issue resolved (albeit temporarily) allowing us to get to our room, but then when we came out to go into town for evening meal, they'd failed as again, so we had to walk down 10 flights!! I emailed the manager Sandra immediately as she was not on site, 5 - 6 days have passed and she still has not replied! The room keys fail frequently, apparently it's a known issue, but again, if you have to keep going down to reception to resolve, it's not a great situation. On our last night there we met Alex who was great, so so helpful and understanding. If it wasn't got him, I'd have rated the service a zero. Breakfast was plentiful but 'fast food' style. Coffee was available in reception 24/7. No laundry services and no smart TV. Good location, comfortable bed, but dated and failing hotel.

Small rooms. Key cards needed to constantly be re configured. The gym was a tiny hot room with poor ventilation which made it impossible to use.

Excellent location. On more than one day elevators were not working. TV went out for one day.

The property is in a great area and amazing staff. The property needs to work on the elevators take a long time and hot. Lobby area was also hot.

Great hotel, would definitely stay here again! Great location perfect for all the big attractions and for getting around the city! Rooms are small but perfectly good for a few nights and the beds are extremely comfortable! The complimentary breakfast was great, made starting the day so much easier as we didn’t have to go and find breakfast elsewhere. Only downside was they kept taking one of the elevators out of service everyday which at breakfast could me a 15 min wait just for the elevator (we were on the 9th floor so the stairs wasn’t really an option when going back up!) overall though, will definitely recommend.

Our key cards were not working properly and it took us talking to several different employees before they were finally fixed. Only one piece of equipment worked in the gym and the air didnt work so it was uncomfortable to workout. The location was nice and conveniently near several mass transport stations.

Staff was good but lock on door did not work the entire stay. Very inconvenient!!! Work out room was set at 85 degrees which was way too warm. Revolving door in lobby was awful and didn’t work right. Breakfast was very good but had to fight for a table during peak time.

Staff are super friendly and helpful. Hotel is clean for the most part. Only two elevators which housekeeping staff have to share with guests. We were on the top floor and a few times had to wait almost 10 minutes for an elevator because one was being used by housekeeping to move supplies from floor to floor. Beds are super comfortable, pillows are decent as well. Breakfasts has a good variety.

Friendly staff. Well-stocked breakfast (although few low-sugar options.) Room air conditioner worked great. We stayed for three nights and slept well every night! The hotel could use a general refurbishment, starting with the front entrance. All of the plants in the flower boxes outside the front door are brown and dead from lack of watering. The revolving lobby door has a faulty motion-sensor, so it annoyingly stops turning and traps people inside until they wave their arms at the motion sensor.

The hotel needs renovations. I stayed 9 days, and only one elevator was working; they justified the situation by putting some letters on the elevator door, and they seemed old when I got there; not even one day did I see anyone working on the elevator to fix it. Some days, I waited up to 10 minutes to take the elevator up, and when I got to my room, the room key was not working, so I needed to wait for the elevator again to go to the reception and back to the room. The room keys stopped working daily, making my stay a constant trip to the reception; I went to the reception every time I needed to go to my room. The room calefaction wasn't working well, and they did nothing to fix it.

This hotel is less crowded people than in the center of time square and foods a little cheaper and more convenient and more choice but the hotel carpet must be clean because it’s very dirty when you are going to the shower so you can see your feet is dirty

Location was perfect, room & services are adequate. Rooms are not big but enough for long stays. Only major negative point was, our has not been cleaned 3 days in a row although we were out during the day. Cleaning lady asked if we wanted cleaning around 8 pm which was not a suitable for cleaning.

Room could have been cleaner, but besides that all was great

Room was filthy and smelled. The carpet is nasty. The drawers were dirty, thus we kept our clothes in our suitcases. Only 2 good things about this place 1) Location - you are near everything and 2) breakfast - the food was good and that area was well maintained, unlike the dirty rooms.

Is ok,but the clean in the rooms not is good

The area was nice but there was mold and hair in the bathroom shower and which was very disappointing. Clearly not cleaned properly. Staff was great though.

It was a gopd hotel for being so close to all the tourist places. Breakfast was amazing each morning. Rooms and halls were a bit run down and in need of some repair. The carpet was buckled and there were wet spots in our room by the window. I think water was leaking in. I was impressed that we didn't hear alot of road noises.

Bad housekeeping.

Carpet was dirty and room was stinky

For the price I paid for this property I expected more. It is dirty, worn, and most of the furniture is broken and put together with tape. Marker was used to fill in furniture destruction. There’s a huge red stain on the carpet in the middle of the floor. The toilet has a huge hole in it and the water is dirty. The sheets are wet. It’s cold in our room and the heat doesn’t stay on. It is so bad we don’t feel comfortable walking around without our socks. The drawers don’t work.

The room was fine (though cold and the heating unit didn't work). The common areas are very tired, though.

TV didn’t work properly, cut out constantly and then had to unplug to turn off. Room was good, very clean. No fridge or microwave. Very loud, room offered to blockage of noise.

The room was okay, but the heat did not function.

Good location. Nice and quiet. Rooms were clean and average for a NYC room. Fridge would have been nice.

The only problem was the humidity in the room

Hotel was in a great location close to many subway stops, restaurants, and shops just as most other hotels in Manhattan. This hotel room and bathroom were both extremely small, just a bit larger than a cruise ship cabin. Breakfast was decent but the dining space was lacking, it was very difficult to move around to get food and even more difficult to find a table where you can eat your breakfast. The worst part for us is that they don't have a mini fridge in the rooms. The AC was cold but it was blowing directly on me as I lie in the bed. So we will be staying at a different hotel next time we come to NYC.

Rooms are very small but this is normal for New York hotels. No refrigerator inside the room, eve a very small one where to put a couple of water bottles and this is unacceptable for the price you pay!

Pros - All staff were very helpful. They handed out water bottles which seemed to be above and beyond. Very central, close to subway, close to midtown. Cons - Small room. Super small beds. Barn door for the bathroom was NOT a hit for everyone in the room.

There a bar right next door so if you get a room on the lower floors it can b e quite loud. Just bring some ear plugs and you’ll do just fine. It’s NY. Overall great location, lots of food options, close to Times Square and Penn station.but just far enough away. Easy walk. Rooms were clean and fulfilled the job.

Rooms are small and outdated but one of cheaper hotels in area. Outside of building currently under repair. Front door not working correctly either.

Location was great, we took airtrain and LIRR from JFK, then walked from Penn st station. When we arrived both lifts were not working, not a great start to a hotel with 19 floors and we'd been put on the 10th. The lift issue resolved (albeit temporarily) allowing us to get to our room, but then when we came out to go into town for evening meal, they'd failed as again, so we had to walk down 10 flights!! I emailed the manager Sandra immediately as she was not on site, 5 - 6 days have passed and she still has not replied! The room keys fail frequently, apparently it's a known issue, but again, if you have to keep going down to reception to resolve, it's not a great situation. On our last night there we met Alex who was great, so so helpful and understanding. If it wasn't got him, I'd have rated the service a zero. Breakfast was plentiful but 'fast food' style. Coffee was available in reception 24/7. No laundry services and no smart TV. Good location, comfortable bed, but dated and failing hotel.

Hotel location was extremely convenient and walkable. Staff was very friendly. I left my kindle in the room and they mailed it back to me and made the return process very easy. The gentleman that worked at the front desk (I wish I could remember his name - maybe Rolando?) was awesome! So friendly and was very kind to my daughter. Would stay here again.

The staff was excellent and very accommodating. It was my husband's birthday and our room was decorated with balloons and a Happy Birthday sign.

This was our first time staying at Holiday Inn Express Manhattan Times Square South, and we chose the hotel for its location, pricing, and positive reviews. Check-in was fast and smooth, which we appreciated after traveling, and the staff were consistently friendly, professional, and helpful throughout our stay. Customer service was one of the highlights of the hotel, and the team did a great job making guests feel welcome. However, we were disappointed that the room we received did not match what we booked. I reserved and paid for a room with a king-size bed, but we were given a queen-size instead. As a tall, large individual, sharing a smaller bed with my wife was uncomfortable, and neither of us slept well during the three nights we were there. Comfortable sleep is a major part of any hotel stay, and this issue significantly affected our overall experience. We would have appreciated better communication, a room that matched the booking, or an adjustment to make up for the discrepancy, especially since this was confirmed when we made the reservation. Outside of that issue, the hotel was clean, conveniently located near restaurants and public transportation, and offered a decent breakfast selection for guests on the go. Housekeeping staff were polite and respectful when we interacted with them. While we truly appreciated the kindness of the staff, we don’t believe we will return because our request and the room type paid for was not honored.

The staff were amazing! We were there celebrating our 25th wedding anniversary and they upgraded us to a room with an amazing view of the ESB and even decorated our room for our anniversary complete with snacks, balloons, sparkling cider, rose pedals, and a nice card from the staff. The property was also clean and in a great location very convenient to lots of things. If we ever find ourselves in NYC, we will definitely stay here again!

I had an amazing stay! From the proximity to food, shopping, attractions and subway to the friendly front desk staff!! I arrived at 8 am and was able to leave my luggage and explore the city until my room was ready. Check in was a breeze. Received a welcome bag with water, candy, cookies and chips. 2 more bottles of water were in the room. Breakfast was provided every day. The water was nice and hot like I love it (so much so that the steam set off the fire alarm….oops) I was able to get a late check out and store my luggage until it was time for me to head to the airport. Forgot my cell phone charger and the front desk had it ready and waiting for me to pick up. I cannot say enough good things about the hotel. I will definitely book another stay for next month.

There was nothing right about this property. I wish I could have spent a couple of dollars more to get a better property, but at least I've learned a good lesson so far with this. Initially, they provided the wrong room, which was not even set up, and it was dirty, indicating a lack of synchronization between the front desk and the operations team. Once I got the new room, the landline never worked, and they said they were aware of the issue but did nothing to resolve it during my 2-day stay. Just get some other hotel, guys!

Hotels.com told me to contact the property since my credit card number had changed after the reservation was made. I called the hotel and was told that it did not matter and my rooms were secure. Upon arrival, I was told that my reservation had been cancelled and the hotel was full.

I got here and they didn’t have my room. Had to wait while they found one… had to settle for a single bed for the for members of my family! Apparently they put me as a no show.

We stayed at the Holiday Inn Express Manhattan and had a mix of positives and negatives. The Good:    •   The location is excellent — very central and within walking distance to most of the attractions we wanted to see, including the Big Bus stop.    •   The staff were wonderful — friendly, welcoming, and always helpful. This was honestly the best part of our stay.    •   The hotel gave us a welcome bag with chips and candy, which our kids really enjoyed.    •   Breakfast was pretty good every morning, with a nice variety to start the day.    •   The Wi-Fi worked well and was fast.    •   The hotel feels family-friendly, and we saw many other families with kids staying there. The Not-So-Good:    •   The property feels cramped — the hallways, elevators, and rooms were small and tight.    •   Our room had a musty smell, which wasn’t pleasant.    •   The area around the hotel often smelled strongly of marijuana, which made stepping outside less enjoyable.    •   Although advertised as pet-friendly, we didn’t see any pets during our stay. Overall: This Holiday Inn Express is a good choice if you want a central location, friendly staff, and a family-friendly atmosphere. However, expect smaller spaces and some issues with room freshness and the surrounding area.

Very nice and convenient lication

Close to Empire State Building, Times Square, convenient access to subway, dining, and a great pub across the street, The Keg Room.

Excellent location. Very convenient for visitors to NYC!

Inside the property was great. Super friendly staff, good breakfast and clean. The properties outdoor sitting area, they allowed people, not staying at the hotel, to smoke marijuana. This made all the inside stink as well as just outside the hotel doors. It was obvious people were smoking out front and someone should have asked them to move along.

Wonderful location- close to attractions and the subway. Hotel was clean and quiet despite the hustle and bustle outside.

The location was great, close to the train and time square. If you are looking to sightsee the tourists area- this is a great location. It was also quiet. Decent breakfast. Rooms are small but typical for Manhattan

Close to transportation

The hotel was centrally located. Near subway and train.

The property was in a primo location. Easy to walk to all midtown sites and the Herald Sq line was on the corner and easy to access. The breakfast was delicious and the beds were comfortable. I would stay here again.

Perfect place to stay for walking distance to all the main sites and Penn Station. Staff was friendly and room was comfortable. We would stay here again!

Very friendly check-in, clean, quiet. Wouldn’t rely on the breakfast (eggs and meats were often overcooked or burned), but apart from that, good experience.

Clean hotel, friendly staff, great location and great breakfast options and coffee 24/7!

More option for beakfast and please stop using plastic cutlery !!

Hotel was in a great location close to many subway stops, restaurants, and shops just as most other hotels in Manhattan. This hotel room and bathroom were both extremely small, just a bit larger than a cruise ship cabin. Breakfast was decent but the dining space was lacking, it was very difficult to move around to get food and even more difficult to find a table where you can eat your breakfast. The worst part for us is that they don't have a mini fridge in the rooms. The AC was cold but it was blowing directly on me as I lie in the bed. So we will be staying at a different hotel next time we come to NYC.

This is the area I love to stay in NYC and given that breakfast is included, you can't really beat the price. Unfortunately, though it is a great hot breakfast, it is often very crowded. The staff does what they can, but 18 floors is hard to feed. This is convenient to the subway, Times Square, the Empire State Building, Broadway and Bryant Park.

Hotel was clean and room was good. We paid extra for a city view and got this which was lovely - a view of the Empire State Building. I emailed the hotel twice before staying however I received no reply which was disappointing. Breakfast was just adequate for the price we paid. I didn't like the fact that paper plates were used. Cutlery was plastic throwaway which is not eco friendly at all. Breakfast room too small for number of guests.

The hotel was in a convenient location and the buffet breakfast selection was good.

The property was in a primo location. Easy to walk to all midtown sites and the Herald Sq line was on the corner and easy to access. The breakfast was delicious and the beds were comfortable. I would stay here again.

Great location as everything is in walking distance. Breakfast was decent but we got tired of the same rotation as we were there for 7 nights. The rooms are really small but that’s expected when staying in the city. Overall we would stay again.

Friendly staff. Well-stocked breakfast (although few low-sugar options.) Room air conditioner worked great. We stayed for three nights and slept well every night! The hotel could use a general refurbishment, starting with the front entrance. All of the plants in the flower boxes outside the front door are brown and dead from lack of watering. The revolving lobby door has a faulty motion-sensor, so it annoyingly stops turning and traps people inside until they wave their arms at the motion sensor.