Crystal Sunset Pearl Collection - Ultimate All Inclusive

The Property overall Experience was Exceptional!

The resort itself is amazing. Staff is great too! But here comes the issues - extremely loud environment, unruly children running around(I have a 6 year old boy, but he has never been allowed to act like all other children), no adult supervision until early morning hours, security doesn’t do anything, parents don’t care! The parents drink until 3 am and shout, not talk in the common areas. The disco music is extremely loud, windows and walls are thin! And around 3 am when you think that you can get sleep the cleaning crew starts moving tables and the sound is horrible! Air conditioning is set to 23 C and you can’t adjust it lower. It’s monitored and managed by guest relations. Get a higher floor room not over pool to avoid the disturbance. The food is so so. Don’t even waste your time with the A La Cart restaurants especially the Asian one - you will be waiting for something that has nothing to do with sushi or Mongolian beef, tasteless small portions. You are better off eating at the Sunset main buffet style restaurant. Variety is ok. The other good restaurant is the 24/7 one in the end of the resort Waterworld. Coffee shop and patisserie’s are good. The beach is so so - has some rocks in the beginning and sand afterwards. Very small! The pool facilities are great - they get very crowded and people are keeping sun lounges from 8 am with their towels. The best part of our trip was the spa center - amazing massage options and facials. Old town Side is a must visit!

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Our 10 day stay started with the receptionist getting upset that we didn’t book our stay through an agent and the fact we didn’t have a voucher. Not a nice welcome, and we have never had an experience like this in any previous bookings at other hotels. The room was ok, but had to little storage for the 3 people the room was made for. Since we were only 2 it was ok. The beds are way harder than European standard and needed a topper badly. The rooms got cleaned every day, which was good, but there was sand everywhere because the balcony was not cleaned, and we had to ask for toilet paper twice. All this is minor irritation, but the saddest part for us was the food. We tried two ala carte restaurants, and there were very few options. The main restaurants had a lot of options, but most dishes was local diskes or arabic dishes, and the spices was not to our taste. Our only options was salads, pasta or fried food. This was very disappointing as we had a great food experience at another resort near by last year. As for the beach it is ok that we needed to take a shuttle bus (free) or walk 5 minutes, but the beach was not so nice. There are sharp rocks in the water, so both of us got cuts on our hands, legs and feet while swimming. There are also fish or shellfish that bites where you have cuts (not the fault of the hotel). So, my conclusion is; if you are from Skandinavia, not a huge fan of local dishes or swimming pools you should select a different hotel.