Home2 Suites by Hilton Charlotte Northlake

Very convenient, plenty of parking.

The lobby/breakfast area were frigid. Maybe 60 degrees. The pillows were horrible. Breakfast left a lot to be desired. Staff was great!

We had to walk up 4 flights of stairs to our room due to the elevator was down . No one offered a discount or nothing .

We love staying at Hilton Hotels. The staff are always so friendly and the hotels are always so clean. The rooms are always so comfortable and clean. We were in Charlotte for the race and there was always sufficient parking when we came in every evening. A great place to lay your head after a long day at the race track. I would give these hotels an A+ every time.

Was able to park right outside the door from our room and the staff was incredible

Kids love the pool!

Very well appointed kitchenette (large fridge, dishwasher) and very roomy suite. Friendly staff, comfortable lodgings and peaceful patio with a cozy fire pit.

No issues with the property. Quiet location. Pool looked a little murky but we didn’t use it anyway.

The room itseld was spacious but dated. Bed was very uncomfortable, needs replaced. The pool is dirty looking, needs a good scrub down. The stay was overall ok, location is good. Whoever was in the room above us was noisy all night long with stomping and slamming doors. For the price, wpuld stay elsewhere next time we visit the Charlotte area.

Upon checking on the lobby air conditioner was not working and the entire lobby area was very hot. I asked attendant was the rooms air working . They told me yes. I continued my check in and got into my room and I had a 2 br queen suite , now the living room area was rather warm but in the bedroom area it was very cool as normal. Well I spoke to front and one clerk told me they did not have any rooms (suites ) available and were booked . The next clerk when I went back down to front desk later after being agitated she told me that she could send maintenance up who was just coming on duty. Time went by then hour or so later o rechecked with her because no one had came to room and she told me the maintenance man who was their to check on AC was not allowed to work or check on the AC in rooms . So she suggested she could bring me a fan or a portable AC ..... as I checked out I still did not get that fan or AC unit. This was totally unacceptable to place someone in . Never experienced this before but it was extremely miserable for my family and I

There was a stairwell that smelled like a urinal.

The room had bed bugs.

My Room was left messy. There was hair left in the shower. The pull out couch had used sheets. On top of that I’m be double charged on credit card.

We arrived and the representative was sleeping because it took him over 13 minutes to check us in. When he came to the desk, he had to check our room…he knew the TV was not working. Food was left in the refrigerator as well as the bed not being made up. I’ve been in your establishment for yrs and this is theee most horrible experience with no resolution.

All of the staff was extremely nice & helpful. The room was perfect! Super clean, extremely spacious. The beds were so comfortable. Will stay here again 100%

This hotel has fleas. There were many dogs there, and when we got home after a four-day stay, we discovered a flea infestation. The fleas could only have come from our room.

Overall this hotel was fine. The employees were all very friendly. But this Home 2 Suites falls short of others we’ve stayed at of the same name. Hallway carpets seriously need a steam cleaning-they’re very stained and several of the hallway lights need replacing. Our door lock didn’t line up quite right and required a lot of strength to get it to lock. The biggest issue was it was hands down the worst breakfast I’ve seen at a hotel ever. Which is REALLY difficult with kids. Everything was both overcooked and cold. Whatever meat was served was questionable-seemed like plant based?. The waffle iron needs replacing-burned the top and bottom but left the middle raw and gooey, tried several times. My kids said the cereal was stale. Finally on our last day we gave up in favor of breakfast from Dunkin across the street.

Staff was friendly, the room was very clean and comfortable.

The property is not well maintained. The carpet is filthy and stained. My room wreaked with dog urine. The staff was understanding of my concerns and helped resolve the issue.

The room was big but not as modern. The upgrades were not secure meaning faucet in bathroom and kitchen. Did not smell fresh.

The room was clean, spacious and modern. The staff was helpful and friendly. The reason for a 4 star rating is that the bed was too firm for my taste with pillows that sunk in completely.

Stay was fine but I couldn’t even get local channels at times to look at news or watch someone basic as the NBA Finals. Wold be good if you could download any streaming service and just tubi or Netflix

Home 2 never disappoint me at all. This is the only hotel I'll go to. Only thing is the bed needs to be replaced it was kinda hard that's it. Other than that everything was great.

The fullnsize refrigerator in the room

The property was very clean. We enjoyed our stay. The only con is the TINY bathroom. The toilet, door, shower, and sink were so close that you could utilize all at one time. Not functional at all. Otherwise a good stay.

Checked in around 10 pm, got to our room and the tv does not work. Rang the front desk, no answer. Went down to front desk, 3 guests waiting for someone to help them, no one came. Will address in the morning.

This is our first stay at a Home2 property and it has what you would expect for a hotel of this style. I booked our reservation through Expedia and when we arrived we were told that the hotel was oversold and they did not have a room available to accommodate my family of five. I’ve never had this happen before but upon further research it sounds like something Expedia does often. The front desk clerk (Monica) was fantastic and did everything in her power to find us another room - which she did! Unfortunately I think it meant that another guest lost their room for the night. Our room was spacious and had basic amenities. The full kitchen was a big plus, though the washroom is very small. I did find the room hadn’t been cleaned very well and things like the remote, light switches, and door handles were visibly dirty (or sticky, ew). There was also a TON of noise overnight from other guests running through the halls and slamming doors for hours on end. After calling the front desk they were very apologetic and assured me they would send someone up (which is sounds like they did). Unfortunately this hotel being conveniently located near the highway means there’s a lot of road noise as well, especially if your room is facing that side. Overall we likely won’t stay here again unless we have no other option. Our usual stop in the area is the Drury across the highway and it is overall better.

The rooms were spacious and clean Love all the home like appliances and design The water got hot immediately and had strong water pressure The breakfast as hot and delicious and I love your coffee All the staff was very helpful and so polite I will recommend to everyone and I will be back to stay here again

Very well appointed kitchenette (large fridge, dishwasher) and very roomy suite. Friendly staff, comfortable lodgings and peaceful patio with a cozy fire pit.

The room itseld was spacious but dated. Bed was very uncomfortable, needs replaced. The pool is dirty looking, needs a good scrub down. The stay was overall ok, location is good. Whoever was in the room above us was noisy all night long with stomping and slamming doors. For the price, wpuld stay elsewhere next time we visit the Charlotte area.

Took staff 3 nights to come bring clean bedding

It was the staff that really made this property so awesome. The gentleman who checked us in was incredibly friendly, upbeat and professional. When we noticed the hairdryer was missing, he brought one right up to us. When the coffee creamer ran out, he ran right over to assist. Even after working the late shift then coming right back in again for the morning shift, he wore a big smile and helped guests without complaint. Two other staff members we came in contact with were equally as positive and helpful. The room was clean and the property seemed updated and safe. Would definitely recommend.

Staff was awful. We weren’t able to check in until 2 hours after check in due to not having a room available, I spoke with the GM who staff lied to and stated we requested a specific room, not other room was ever offered. Staff was ridiculing guests at breakfast, would not recommend. Also received a random charge on a card used at booking for not used to pay with at the hotel that was never returned. Its also in a less than desirable area where everything closes at 10 pm

We arrived and the representative was sleeping because it took him over 13 minutes to check us in. When he came to the desk, he had to check our room…he knew the TV was not working. Food was left in the refrigerator as well as the bed not being made up. I’ve been in your establishment for yrs and this is theee most horrible experience with no resolution.

Staff was absolutely wonderful. I arrived early and had to work. Sidney went above and beyond and hit my a room ahead of check in time. So nice. I’m not done! A stink bug flew into my room. Phobia! Called reception and Vince heard the panic in my voice and came up to kill the damn thing. Again above and beyond. Just lovely. The place was super clean and comfortable. Liked the area too. There was a Target, a bunch of restaurants like Olive Garden, ChilIies, etc. I would definitely stay here again. And recommend it

Staff was amazing. Let me check in early after I had been at work all night. The lady was a true lifesaver. Thank you!!!

We had a TV issue and they came right away and corrected the problem and to my surprise even adjust the bill. Excellent customer service

Checked in around 10 pm, got to our room and the tv does not work. Rang the front desk, no answer. Went down to front desk, 3 guests waiting for someone to help them, no one came. Will address in the morning.

The lady at the front desk was top tier. I think her name was Nina. She was very professional, engaging & personable. She made me feel welcime & wanted to make sure I had a good experience.

Upon checking on the lobby air conditioner was not working and the entire lobby area was very hot. I asked attendant was the rooms air working . They told me yes. I continued my check in and got into my room and I had a 2 br queen suite , now the living room area was rather warm but in the bedroom area it was very cool as normal. Well I spoke to front and one clerk told me they did not have any rooms (suites ) available and were booked . The next clerk when I went back down to front desk later after being agitated she told me that she could send maintenance up who was just coming on duty. Time went by then hour or so later o rechecked with her because no one had came to room and she told me the maintenance man who was their to check on AC was not allowed to work or check on the AC in rooms . So she suggested she could bring me a fan or a portable AC ..... as I checked out I still did not get that fan or AC unit. This was totally unacceptable to place someone in . Never experienced this before but it was extremely miserable for my family and I

A great pet-friendly location with easy parking and a safe location

Staff was awful. We weren’t able to check in until 2 hours after check in due to not having a room available, I spoke with the GM who staff lied to and stated we requested a specific room, not other room was ever offered. Staff was ridiculing guests at breakfast, would not recommend. Also received a random charge on a card used at booking for not used to pay with at the hotel that was never returned. Its also in a less than desirable area where everything closes at 10 pm

Decently comfortable bed. Nice that it had breakfast. Always hard when you’re gluten free. Easy check in, good location to airport

Staff was absolutely wonderful. I arrived early and had to work. Sidney went above and beyond and hit my a room ahead of check in time. So nice. I’m not done! A stink bug flew into my room. Phobia! Called reception and Vince heard the panic in my voice and came up to kill the damn thing. Again above and beyond. Just lovely. The place was super clean and comfortable. Liked the area too. There was a Target, a bunch of restaurants like Olive Garden, ChilIies, etc. I would definitely stay here again. And recommend it

My stay was excellent. From the handsome guy that checked us in, to the convenience of location to what we were there for. Very clean hotel would definitely stay again.

Easy access to major roads. Quiet area. The room was huge so we didn’t feel cooped up. I would have liked more breakfast options but they were close to restaurants that served breakfast so it wasn’t an issue.

This is our first stay at a Home2 property and it has what you would expect for a hotel of this style. I booked our reservation through Expedia and when we arrived we were told that the hotel was oversold and they did not have a room available to accommodate my family of five. I’ve never had this happen before but upon further research it sounds like something Expedia does often. The front desk clerk (Monica) was fantastic and did everything in her power to find us another room - which she did! Unfortunately I think it meant that another guest lost their room for the night. Our room was spacious and had basic amenities. The full kitchen was a big plus, though the washroom is very small. I did find the room hadn’t been cleaned very well and things like the remote, light switches, and door handles were visibly dirty (or sticky, ew). There was also a TON of noise overnight from other guests running through the halls and slamming doors for hours on end. After calling the front desk they were very apologetic and assured me they would send someone up (which is sounds like they did). Unfortunately this hotel being conveniently located near the highway means there’s a lot of road noise as well, especially if your room is facing that side. Overall we likely won’t stay here again unless we have no other option. Our usual stop in the area is the Drury across the highway and it is overall better.

Location was good for my business trip.

No issues with the property. Quiet location. Pool looked a little murky but we didn’t use it anyway.

The property was clean, convenient, and reasonable orice

Great room that is very comfortable. Breakfast is also good.

We enjoyed our stay for the weekend! It was comfortable, clean, everyone was very nice, breakfast was also really good. Im looking forward to going back!

The breakfast was so bad. The first two days they provide bagels without cream cheese. No fresh eggs, the frozen eggs have ham. Not everyone eats ham. There are no bakery items like muffins. Bread is not fresh. I never had breakfast like that before.

Plenty of storage in the room which was nice to be able to get things out of suitcase and accessible. Breakfast was a disapointment

Overall, we had s great experience. However, checkin started out with the hotel losing our reservation. That got resolved. We then had a room with broken air conditioning and they moved us to another room the next day. The staff worked hard to resolve the issues and are very friendly. Hotel was very clez a d breakfast was very good.

Had to call to get room cleaned and the breakfast was not a breakfast it was horrible

Overall this hotel was fine. The employees were all very friendly. But this Home 2 Suites falls short of others we’ve stayed at of the same name. Hallway carpets seriously need a steam cleaning-they’re very stained and several of the hallway lights need replacing. Our door lock didn’t line up quite right and required a lot of strength to get it to lock. The biggest issue was it was hands down the worst breakfast I’ve seen at a hotel ever. Which is REALLY difficult with kids. Everything was both overcooked and cold. Whatever meat was served was questionable-seemed like plant based?. The waffle iron needs replacing-burned the top and bottom but left the middle raw and gooey, tried several times. My kids said the cereal was stale. Finally on our last day we gave up in favor of breakfast from Dunkin across the street.

The rooms were spacious and clean Love all the home like appliances and design The water got hot immediately and had strong water pressure The breakfast as hot and delicious and I love your coffee All the staff was very helpful and so polite I will recommend to everyone and I will be back to stay here again

Decent area. Room ok. Staff friend.Blinds damaged and had to spend a lot of time fixing. Chairs sticky. Pull out mattress was horrible. Only suitable for a small child. Breakfast was a total mess. Very little to eat at 0940. Area a mess. Tables a mess. No hot coffee avail (2 times). Hot water not hot. Ended up going to Dunkin.

We haven't stayed in a H2S in several years and we were flad to donso on oue trip. Basically everything was very good. We love love their rooms as they have a couch to relax on ans the small kitchen is nice even tho we didnt use it this time. My only complaint was the bfast was strange and many selections were empty even though it was not crowded.