Name: InterContinental New York Times Square by IHG
Address: 300 West 44th Street, Hell's Kitchen, New York (and vicinity), New York, United States of America, New York (and vicinity), New York, US
Price range: $363–$1,257 per night
Rating: 8.23

What guests think

InterContinental New York Times Square by IHG draws praise for its central, theater-district location and generally comfortable rooms, while reviews frequently note mixed service experiences, variable cleanliness, street noise on lower floors, and confusing daily amenity/resort fees.

Many guests applaud friendly doormen and concierge, quick elevators, and proximity to subways, Broadway, and restaurants. Others report worn carpets and dated rooms, occasional maintenance or AC issues, and fridges dominated by sensor minibars with limited space for personal items. Expect a convenient Midtown base with comfort and views, but check room allocation and fees, and request higher floors for quieter nights.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site bar/restaurant is frequently praised, and elevators are quick. Parking is across the street and several reviewers note there is no valet.

Related guest reviews

6

Celeste

Apr 6, 2024

·

Stayed 2 nights

The hotel is within walking distance of everything in Times Square, but there is no longer valet parking.

10

Katherine

Apr 27, 2025

·

Stayed 4 nights

Loved this hotel, very convenient location. Very clean and the staff was excellent. Never had to wait more than 30 seconds for an elevator.

10

Travis

Jan 12, 2025

·

Stayed 1 night

The street/garage parking across the street from the hotel was incredibly convenient and the Stinger (in hotel restaurant) had incredible service and food. Overall the staff were incredibly friendly and courteous. Beds were comfortable, room was very clean. Great stay.

10

Lovleen

Apr 26, 2025

·

Stayed 3 nights

The property was at very close proximity to Times Square. The parking too is available just across the street. Their Vallet service team is very prompt and will be quick to guide you. The concierge was helpful and guided us on the various points of interest nearby. Also their customer service team provided us details on the IHG's Ambassador programme and we were very happy to enrol for it.

10

Amy

Aug 27, 2025

·

Stayed 1 night

SUPER Impressed!! The parking near the property was an excellent bonus. Restaurant was great! Will be back--and highly recommend.

10

Guillermo

Jan 12, 2024

·

Stayed 2 nights

Great location near Times Square... walking distance to everything. Property was clean and modern for the most part. Service was good. Drinks at the hotel bar were on the pricier side, but they give you a daily credit to use towards food and drinks. Not really a credit because then charge your a daily "resort fee" so they basically cancel each other... not really though... the resort fee was a little more. Liked the room and bathroom though. Would stay there again.

10

Wendi

Apr 21, 2025

·

Stayed 4 nights

I stayed at this property for four nights in April 2025. All of the staff I worked with were very pleasant and helpful. I splurged on a corner room so I could have a view of the busy streets and city. The first room I was assigned was on the 14th floor and had a less-than-exciting view. I arrived later in the evening, so there were no other rooms available, but they agreed to move me the next day. I was able to pack my bag and leave it in the room and go out and enjoy the day. When I returned, they moved me to a room on the 27th floor that had a spectacular view of 9th Avenue. I was very happy! They delivered my bag to the new room quickly, then also delivered a complimentary fruit plate for the trouble. The room was very comfortable and spacious. The hotel bar and restaurant, The Stinger, was a convenient place to meet with friends and had a good selection of food and drinks. This hotel is conveniently located in the theater district, in walking distance to most shows. It is surrounded by the vibrant Hell's Kitchen neighborhood, full of restaurants, bars and entertainment, and right across the street from Birdland jazz club.

10

Irene

Apr 22, 2024

·

Stayed 3 nights

This is a lovely hotel. The Stinger restaurant was fabulous and the room itself was clean and very comfortable. It was within walking distance from show venues and shopping. I would stay here again.

10

Khurram

Aug 6, 2024

·

Stayed 1 night

Room was great. It was a junior suite. View was amazing as it was a corner suite. But there is no hotel parking. There was parking opposite to the hotel but with no in-out privileges. Time square was one block away from the hotel. Location was ideal. Lots of restaurants around the area.

8

Monique

Jul 7, 2023

·

Stayed 1 night

Nice hotel and parking is right across the street.

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Cleanliness

Many guests found rooms and bathrooms clean, but there are recurring reports of dust, worn carpets, odors, and occasional pests, plus food trays left in hallways.

Related guest reviews

2

Gonsalo

Jul 18, 2025

·

Stayed 3 nights

Unfortunately we found a bug which resembled a bed bug on our bed at 2am. We then got moved to another room and that room had the same bugs in the room. We had to change rooms not once but twice at 2am. Such a huge inconvenience for a family of 4. Was beyond disappointed with this property.

6

Daniela

Dec 31, 2024

·

Stayed 6 nights

It was below expectations for cleanliness. The glassdoor to bath had mold and there was dust around all the furniture and even under the beds. It was disgusting because you can tell those areas are never cleaned. The hallway of the floor smelled foul I’m not sure what it was but it was potent.

2

Chandan

Jul 13, 2025

·

Stayed 3 nights

I am not sure why this is a 5-star property. It has seen better days. Rooms were filthy. Nobody should pay this much for a property like this. This should be rated as 3-star. You are better off at a Holiday inn or Marriott chain. The only good part about the hotel is the staff. They are very polite and accommodating.

6

Adrienne

Jun 14, 2025

·

Stayed 2 nights

The hotel room was nice and clean however, show didn't drain and food was left in the hallway from room service the entire time

6

Susana

Dec 29, 2024

·

Stayed 7 nights

The room was not clean when we arrived; the furniture and bathroom were dusty, the carpet on the room was vacuumed at all the whole week, the bathroom appliances were dirty (towel handles, etc). The walls were also dirty.

10

Beatrice

Jul 26, 2025

·

Stayed 2 nights

Nice, clean, and quiet. Staff was very welcoming and helpful

10

Larisa

Feb 3, 2025

·

Stayed 2 nights

Beautiful and clean.

8

Gabriel

Jun 25, 2025

·

Stayed 4 nights

The hotel was okay, but the room was not cleaned properly. It was very dusty, still items in the refrigerator from the prior guest, broken drawers. I just expected more for the price.

10

Christine

Mar 22, 2025

·

Stayed 1 night

Clean, comfort, and courtesy are three words that come to mind when describing my room at the InterContinental.

4

Juan

Jul 5, 2024

·

Stayed 4 nights

We stayed at the InterContinental Times Square from June 29th through July 3rd and were thoroughly disappointed with our experience. Firstly, the room cleanliness was subpar. Despite being a supposed luxury hotel, our room was not cleaned properly. Every day, we were shorted towels, necessitating a daily call to request more. Additionally, the bottled water in the room was never replenished, requiring yet another call each day to have them delivered. The room itself, located on the 25th floor, was plagued nightly by a strong odor of marijuana. This was incredibly unpleasant and affected our ability to relax and enjoy our stay. The beds were extremely small and uncomfortable, far below what one would expect from a hotel of this caliber. The bathroom was another letdown. It was not clean, and the shower head was full of hard water buildup, making showers an ordeal. The room's carpet was filthy, and the curtains were ripped at the bottom, adding to the overall feeling of neglect. Overall, our stay at the InterContinental Times Square was underwhelming and disappointing. Given the issues with cleanliness, comfort, and service, we would definitely not stay here again.

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Rooms

Guests like the comfortable beds, some spacious layouts, and city views. Common complaints include street or subway noise on lower floors, dated furnishings or maintenance issues, weak streaming or TV, and minibars that leave little fridge space.

Related guest reviews

8

Rosaleen

Jun 4, 2025

·

Stayed 2 nights

The room was spacious. Loved the huge shower. Hotel is in a good location. Did not like that the refrigerator was full of items for sale. I would prefer a little space for my water bottle. I was surprised to receive a final bill for over $80 that was labeled as Amenities. The explanation given when I asked was that it was due to reserving with Expedia.

10

Sarena

Sep 8, 2024

·

Stayed 3 nights

Great location, looks good. Friendly staff. No mirrors in the room other than the bathroom was a negative. Would have liked a refrigerator in the room.

6

Nasr

Oct 22, 2023

·

Stayed 2 nights

The rooms are dated. A lot of chipped furniture and the carpet needed cleaning. The curtains were hanging off tbe windows in my corner room. For the price and star rating I expected more. These things I could’ve over looked but while the concierge staff outside attended to all the other guests ( I even saw one give a complementary umbrella to a lady who said she was checking out telling her to bring it next time she came, which I thought was above and beyond) however they never once asked if I needed a ride as they did everyine else, without approach. I stood there and arranged a total of 6 Uber rides myself as they asked everyone other than me. They never opened my door, as they did for all the other guests. They didn’t unload my luggage when I arrived nor when I left, all of them clearly saw me rolling it from the door to my Uber and loading it myself. During my two day stay and constant in and out of the property, I watch as they meticulously attended to everyone else, but they never said a word to myself nor my husband. I would hate to perseverate over why I think that was… but I digress. This wasn’t my first time staying here while in NY, but it will sadly be my last.

8

Cuong

Oct 14, 2024

·

Stayed 3 nights

Definitely the most convenient place to stay every where walkable , the rooms are okay especially facing the street city loud and car goes by instantly.First night it's not so easy to go to bed just because how loud is it!!

6

HuiYi

Jan 6, 2025

·

Stayed 4 nights

our room on 12th floor and it is by the 8th Ave side, there was so many Horn sound at the night time, my kids can not sleep and sometimes wake me up. Soundproofing is poor~

6

Lori

Nov 1, 2023

·

Stayed 1 night

Didn’t feel like a 5 start hotel which I filtered for. The halls to the rooms looked the worst, we noticed how poor of condition the carpet was in immediately getting off the elevator. The rooms were just pretty standard.

10

Linda

Jun 2, 2025

·

Stayed 2 nights

We stayed for two nights. The room was nice, the beds very comfortable. Service was great. The staff were all very pleasant and helpful. Little things: the little room refrigerator was totally taken up by the pay minibar, making it difficult to keep our water cold, etc. and we needed to seek the assistance of the staff twice because the television streaming app did not work for us as designed. Regardless, it was a very pleasant place to stay, and would recommend it.

6

Jose Aecio

Aug 31, 2024

·

Stayed 2 nights

My room ( 1626 ) had a missing blackout section so early wake ups where really unpleasant

10

Wendi

Apr 21, 2025

·

Stayed 4 nights

I stayed at this property for four nights in April 2025. All of the staff I worked with were very pleasant and helpful. I splurged on a corner room so I could have a view of the busy streets and city. The first room I was assigned was on the 14th floor and had a less-than-exciting view. I arrived later in the evening, so there were no other rooms available, but they agreed to move me the next day. I was able to pack my bag and leave it in the room and go out and enjoy the day. When I returned, they moved me to a room on the 27th floor that had a spectacular view of 9th Avenue. I was very happy! They delivered my bag to the new room quickly, then also delivered a complimentary fruit plate for the trouble. The room was very comfortable and spacious. The hotel bar and restaurant, The Stinger, was a convenient place to meet with friends and had a good selection of food and drinks. This hotel is conveniently located in the theater district, in walking distance to most shows. It is surrounded by the vibrant Hell's Kitchen neighborhood, full of restaurants, bars and entertainment, and right across the street from Birdland jazz club.

10

Nerfe

Jul 9, 2024

·

Stayed 2 nights

Great property and surprisingly large rooms! However our room was on the 4th floor facing 44th street and we found it very loud.... Otherwise great location! Will definitely go back.

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Service

Doormen and concierge receive frequent praise, yet front-desk interactions and check-in can be slow or unfriendly, with occasional billing or amenity-fee confusion. Response to maintenance or restocking requests is uneven.

Related guest reviews

2

Lonnie

Aug 22, 2025

·

Stayed 1 night

Check-in was horrible. Took forever. It’s charged two different credit cards for the same amount claiming there was a problem in their system. I’m still waiting on my refund. They tried to charge a third card prior to arrival. They tied up over $1000 for a one night stay. My room smelt like old trash. Although we were only going to be there one night, we did not have time to return to the hotel repack our bags, and transferred to a different room. In the middle of the night, the bathroom lights stopped working, and I had to use my cell phone flashlight to go use the restroom. Not a good day at all.

2

Gabriel

Feb 10, 2025

·

Stayed 2 nights

We have been to NYC three times since October of 2024, and we have stayed at the Westin Times Square, the Hard Rock Hotel Times Square, and the Intercontinental this past weekend. I have never had staff treat guests as poorly as the staff at this hotel treated us. We arrived at the hotel on Friday 2/7, between the hours of 8am and 9am. The women working all the way to the right hand side of the front desk was extremely rude, the concierge that was working, a separate woman, was also horrible at her job and extremely dismissive. Additionally, we waited over ten minutes for a luggage attendant to take our luggage, and he was also very disgruntled and not friendly. The reason for this review is to let other travelers know the hotel was beautiful, clean and very well located. However, the horribly attitude the staff at this hotel seem to have, combined with the fact that there are two other gorgeous hotels around this corner from this property make it very easy to never return to the Intercontinental. The property management needs to train their staff on what "customer service" means, and what it means to provide someone with a customer experience worth returning for. The Intercontinental does not have staff willing to provide this presently.

10

Genet

Aug 25, 2025

·

Stayed 1 night

It was a beautiful experience. The receptionist, Gabby, was extremely friendly and helpful. She is absolutely wonderful and made my visit very pleasant.

8

Joshua

Jul 30, 2023

·

Stayed 3 nights

Great location, friendly staff, rooms were very good with excellent bedding and linens. Was very safe and well run. So why did they need to insult me with a fake resort fee of 35$ per room per night? I would pay their rate, why do they need to trick people? I will do better in the future to avoid places with this practice as it is demeaning. Find someplace that treats you better, as a person and patron. I will.

8

Catherine

Aug 17, 2025

·

Stayed 1 night

Hotel is well situated in mid town and is clean, very quiet and the staff is very professional. Don't let them arrange travel to the airport for you - you will end up paying double the taxi cab rate. I had an early morning flight so wasn't thinking through it when I checked out but wish I had found a cab or taken an Uber.

10

Sadon

Jul 28, 2025

·

Stayed 1 night

Front desk was very accommodating to our needs.

8

HONG

Mar 21, 2025

·

Stayed 3 nights

Location is very good. Service and staff is very nice. But over charge the wine and cookie fee. I think someone made mistake.

10

Eva

Aug 19, 2025

·

Stayed 1 night

Great customer service (the receptions desk).

6

JAYSHREE

Dec 29, 2022

·

Stayed 19,341 nights

Very disappointed from start with check in. Was checked in and given out room keys. When we got to the room could not open the door so went back down to reception from floor 29. Receptionist the apologised for her mistake stating that she had got us mixed up with another lady with same surname. She then proceeded to tell me the other guests full name and date of check in and check out !!!!!! No awareness of breach of guest confidentiality. Eventually gave us a room on 24th floor Then at check out our bill was totally incorrect and when questioned the receptionist refused to check. I then went to the concierge and asked if he can point me to some one senior who can help me. He was fantastic and took me straight to some one more Senior who straight away noticed the errors and amended the bill . She deducted over $200 !! Clearly the reception staff need more training and supervision when guests have spend a lot of money to stay at this Hotel.

10

Wendi

Apr 21, 2025

·

Stayed 4 nights

I stayed at this property for four nights in April 2025. All of the staff I worked with were very pleasant and helpful. I splurged on a corner room so I could have a view of the busy streets and city. The first room I was assigned was on the 14th floor and had a less-than-exciting view. I arrived later in the evening, so there were no other rooms available, but they agreed to move me the next day. I was able to pack my bag and leave it in the room and go out and enjoy the day. When I returned, they moved me to a room on the 27th floor that had a spectacular view of 9th Avenue. I was very happy! They delivered my bag to the new room quickly, then also delivered a complimentary fruit plate for the trouble. The room was very comfortable and spacious. The hotel bar and restaurant, The Stinger, was a convenient place to meet with friends and had a good selection of food and drinks. This hotel is conveniently located in the theater district, in walking distance to most shows. It is surrounded by the vibrant Hell's Kitchen neighborhood, full of restaurants, bars and entertainment, and right across the street from Birdland jazz club.

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Location

Prime spot near Times Square, Broadway, and subways makes getting around easy. Expect crowds, heavy traffic, and some street noise; a few guests felt the immediate area could feel sketchy.

Related guest reviews

8

carol

Dec 7, 2022

·

Stayed 4 nights

Lovely hotel very well positioned for sight seeing. We were on 4th and it was so noisy at night. Street cleaning at 2am, club opposite closing etc. Stayed before on 26th floor and heard nothing then! One word the hotel bar is extortionate $25 for a small glass of wine and then add tax on , food was lovely but very expensive !

10

Ian

Dec 22, 2024

·

Stayed 4 nights

Excellent location of you want to be close to Times Sq and the action. Great for families. Also subway immediately outside the hotel so easy to access other areas.

10

Deirdre

Feb 16, 2025

·

Stayed 1 night

Great location!!!! Walkable to great entertainment, restaurants!!!

10

Michelle

Oct 30, 2023

·

Stayed 4 nights

Fantastic location with easy access to subway. Would definitely stay here again!!!

8

Davide

Nov 17, 2024

·

Stayed 2 nights

I was for business. The area is difficult for taxi in and out due to very severe traffic at all hours

10

Lars

Aug 15, 2024

·

Stayed 3 nights

Great hotel and a particularly helpful staff. Sketchy neighborhood area with the usual pickpockets etc, but that’s just Times Square.

8

Janet

Oct 20, 2024

·

Stayed 4 nights

Great location. Big room. Very clean and bright. We were on the fifth floor and the noise from the street, especially ambulances, was so loud it kept us up at night. We were not allowed to change rooms.

10

chris

Apr 5, 2024

·

Stayed 4 nights

Right in center, close to subway, Times Square, restaurants, I'm glad I found this hotel.

10

Kelly

Aug 5, 2025

·

Stayed 1 night

This is my favorite hotel to stay in for work or fun when I’m in New York City! Convenient to walk places, directly next to a subway station, and excellent customer service all around.

8

Bianca Ornelas

Aug 12, 2025

·

Stayed 3 nights

The hotel is near Time Square and close to lots of restaurants and Broadway shows. The room was clean and the beds comfy. We did have an issue with the AC the first night but changed rooms the following and no more issues. The Stinger is a great place to relax and wind day from the day.

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Dining

The on-site restaurant/bar and breakfast draw mixed feedback—many praise tasty food and variety, while others call breakfast poor or overpriced. Room service is often good, but some report difficulty reaching it by phone; prices are high and the daily credit can be confusing.

Related guest reviews

6

Ivalyn

Apr 13, 2025

·

Stayed 2 nights

I recently stayed at the Intercontinental Times Square and was generally impressed with the quality of the room and the breakfast offerings. The room was comfortable and well-maintained, and the breakfast was truly excellent — both in terms of variety and quality. However, my experience was significantly marred by issues related to billing and the use of the $35 daily credit. Despite not consuming any minibar items, I was still charged arbitrarily. Additionally, after check-out, I noticed further inaccurate charges on my account. Another inconvenience was the breakfast process. Even though breakfast was included in the room rate, I was still required to sign a receipt and provide my room number both at the restaurant entrance and again on the bill after each meal. This process felt unnecessarily repetitive and could have been streamlined for a better guest experience. Attempts to resolve these issues via phone were met with unhelpful responses from staff members, who seemed unwilling to listen or assist in any meaningful way. The one redeeming factor was the hotel manager, who was attentive, professional, and genuinely tried to resolve the issues I faced. It's unfortunate that a hotel of this caliber, with a five-star rating, is let down by poor operational systems and service inconsistencies. With some improvements in communication, billing accuracy, and internal coordination, the overall guest experience could be greatly enhanced.

8

carol

Dec 7, 2022

·

Stayed 4 nights

Lovely hotel very well positioned for sight seeing. We were on 4th and it was so noisy at night. Street cleaning at 2am, club opposite closing etc. Stayed before on 26th floor and heard nothing then! One word the hotel bar is extortionate $25 for a small glass of wine and then add tax on , food was lovely but very expensive !

10

Richard

Feb 10, 2025

·

Stayed 16 nights

Great Door staff and reception Staff - sadly the breakfast was very poor in choice otherwise a great hotel and location

10

Monika

Mar 29, 2025

·

Stayed 1 night

This was a beautiful hotel. The rooms were very clean and comfortable and the staff was amazing. The restaurant on site was very good - cool atmosphere and good service. The breakfast was amazing - great variety, fresh and delicious. Super convenient to shows, just a short walk. Little Italy 1 1/2 block away was a great pizza place

4

Mei

Feb 21, 2024

·

Stayed 1 night

I tried toom service for more than 10 times and it is busy.

8

Eduardo

Nov 17, 2023

·

Stayed 5 nights

Everything fantastic except for breakfast. Terrible. Just a poor buffet for $48.00

10

Guillermo

Jan 12, 2024

·

Stayed 2 nights

Great location near Times Square... walking distance to everything. Property was clean and modern for the most part. Service was good. Drinks at the hotel bar were on the pricier side, but they give you a daily credit to use towards food and drinks. Not really a credit because then charge your a daily "resort fee" so they basically cancel each other... not really though... the resort fee was a little more. Liked the room and bathroom though. Would stay there again.

8

Alastair

Nov 30, 2024

·

Stayed 1 night

Very central hotel. Enjoyed our stay, but the cost of breakfast is outrageous. My wife had toast and tea I had tea and bacon and egg, 90 odd dollars!

8

Gayane

Sep 1, 2025

·

Stayed 4 nights

Nice hotel and professional staff. The restaurant was amazing.

8

Julia

Jul 1, 2025

·

Stayed 7 nights

This was a perfect location for being close to theaters, Times Square and the subway, yet not right *in* the noise. Staff was super friendly and attentive to our needs. The beds were super comfortable and the shower was lovely with even a little foot step to make shaving easier. Breakfast buffet was plentiful and delicious.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$306
February	$325
March	$357
April	$339
May	$376
June	$402
July	$359
August	$321
September	$477
October	$460
November	$396
December	$595

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $500	19 $538
20 $412	21 $656	22 $1,257	23 $973	24 $769	25 $940	26 $516
27 $364	28 $542	29 $739	30 $771

Su	Mo	Tu	We	Th	Fr	Sa
				1 $443	2 $458	3 $488
4 $363	5 $385	6	7	8 $425	9 $504	10 $514
11 $385	12 $441	13 $781	14 $771	15 $385	16 $465	17 $492
18 $381	19 $385	20 $492	21 $465	22 $433	23 $465	24 $511
25 $365	26 $385	27	28	29 $775	30 $761	31 $758

InterContinental New York Times Square by IHG

Prices for InterContinental New York Times Square by IHG

Monthly average prices

About this property

Location

Room options

Classic Room, 2 Double Beds

Classic Room, 1 King Bed

Classic Room, 1 King Bed (Low Floor)

Junior Suite, 1 King Bed (Midtown View)

Classic Room, 2 Double Beds, Mobility Accessible (Accessible Tub)

Classic Room, 1 King Bed, Corner

Classic Room, 2 Double Beds (Low Floor)

Classic Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Premium Room, 1 King Bed, Corner (Midtown View)

Premium Room, 1 King Bed, Corner

Junior Suite, 1 King Bed (Skyline View)

Premium Room, 2 Double Beds, Mobility Accessible (Midtown View)

Premium Room

Premium Room, 1 King Bed (Midtown View)

Standard Room

Premium Room, 1 King Bed (Skyline View)

Premium Room, 2 Double Beds (Midtown View)

Guest reviews of InterContinental New York Times Square by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about InterContinental New York Times Square by IHG

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