Abbey Archway Inn

This was, without question, one of the worst hotel experiences I have ever had. First of all, the property you see advertised and believe you are booking is NOT where you actually stay. Instead, we were sent to a completely different location on Lotus Road. This is extremely misleading and should be made very clear to guests BEFORE they book. The room we were given was in a basement, and the entire place felt dark, unpleasant, and frankly disturbing. There was virtually no proper ventilation. The only window opened at sidewalk level, and it was absolutely filthy and covered in dust. Opening it for fresh air was hardly an option because of how dirty it was. The floor was also unbelievably hot, which made the room even more uncomfortable. To make matters worse, at 10:00 a.m. someone knocked on our door telling us that we needed to leave, even though the official checkout time was 11:00 a.m. Being pressured to vacate the room an hour before checkout was completely unacceptable. The property also felt abandoned. There appeared to be no staff readily available on site, which made us feel extremely uncomfortable. If a guest had an emergency or needed assistance during the night, it was not at all clear who would be there to help. The entire place felt neglected, unsafe, and nothing like what was presented when we made the reservation. The basement accommodation was particularly awful. It felt more like a run-down temporary shelter than a hotel. The experience was genuinely d

This was the most confusing check in process. We were directed to a different property than we had booked. The check in was at someone's residence. So weird. We were told that we would have to climb 3 flights of stairs to get to our room. We had requested a ground floor room. After almost cancelling the room altogether, they did find a ground floor room for us at a totally different property. I guess they were all owned by the same person. The room had a full kitchen which is why we booked it in the first place. However, the area around the property was very run down and sketchy. I would not stay anywhere near this property again.

The place needs updating . It’s all worn out. Though for my family, the place had sufficient space. All of the amenities are so outdated. For the price paid, I think we could have a better place or equally same amenities but with cleaner place.

Many stairs involved for lodging, breakfast, and check in. Would of loved to known about that prior.

The stay was one of the best stays we’ve had on vacation this year. The room was set up like a one room apartment with a kitchen and bathroom. The television worked well for us and had commercials free content. Breakfast was available but we skipped it for coffee in our room. The elevator was broken and breakfast was off site as well as check in. The people we met at check in and check out were very nice.