SpringHill Suites by Marriott Charlotte Ballantyne
$145
/ night
Avg. for October
Prices for SpringHill Suites by Marriott Charlotte Ballantyne
Select dates to see prices and availability
$145
/ night
Avg. for October
Monthly average prices
Nightly prices at SpringHill Suites by Marriott Charlotte Ballantyne average $126 in November, the cheapest month, and $148 in September, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $130 |
| February | $135 |
| March | $136 |
| April | $134 |
| May | $139 |
| June | $145 |
| July | $143 |
| August | $137 |
| September | $148 |
| October | $145 |
| November | $126 |
| December | $130 |
J
F
M
A
M
J
J
A
S
Oct · $145
O
N
D
Most expensive: September (~$148)
Cheapest: November (~$126)
About this property
Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and a television in a common area.
Amenities
Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and a television in a common area.
Business amenities
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Charlotte? This hotel has 3392 square feet (315 square meters) of space consisting of conference space and 3 meeting rooms. Free self parking is available onsite.
Dining
Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Rooms
Make yourself at home in one of the 164 guestrooms featuring refrigerators and microwaves. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and separate sitting areas.
Location
Located in Charlotte, SpringHill Suites by Marriott Charlotte Ballantyne is in the business district, within a 10-minute drive of Carolina Place and Quail Hollow Club. This hotel is 6.6 mi (10.6 km) from SouthPark Mall and 9 mi (14.5 km) from Carowinds Theme Park.
What's nearby
TD Amp Ballantyne(1.2 miles)
Regal Stonecrest at Piper Glen(2.4 miles)
Carolinas ContinueCARE Hospital at Pineville(3.1 miles)
Little Sugar Creek Greenway(4.1 miles)
Carolina Place(4.2 miles)
Quail Hollow Club(4.7 miles)
CSA OrthoCarolina Sportsplex(5.6 miles)
Park Road Park(5.8 miles)
Promenade on Providence(5.8 miles)
Waverly(5.9 miles)
Rea Farms(6.1 miles)
SouthPark Mall(6.6 miles)
Sharon Shopping Center(6.6 miles)
Phillips Place(6.9 miles)
NarroWay Theater(7 miles)
Charlotte-Douglas Intl. Airport (CLT)(18.8 miles)
Concord, NC (USA-Concord Regional)(31.2 miles)
Parking
Restaurant
Swimming pool
Non-Smoking Rooms
Business Center
Dry Cleaning
Location
12325 Johnston Road, Charlotte, North Carolina, United States of America
TD Amp Ballantyne (1.2 miles)
Regal Stonecrest at Piper Glen (2.4 miles)
Carolinas ContinueCARE Hospital at Pineville (3.1 miles)
Little Sugar Creek Greenway (4.1 miles)
Carolina Place (4.2 miles)
Quail Hollow Club (4.7 miles)
Room options
6
Suite, 2 Queen Beds, Sofa Bed
Room details
2 Queen Beds
and 1 Sofa Bed
Sleeps 6
Air ConditioningWi-Fi (Free)Separate Living Room
6
Suite, Multiple Beds, Hearing Accessible (Roll-In Shower)
Room details
2 Queen Beds
and 1 Sofa Bed
Sleeps 6
Air ConditioningWi-Fi (Free)Separate Living Room
6
Suite, 1 King Bed with Sofa Bed, Hearing Accessible (Mobility Accessible with Bathtub)
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Separate Living Room
10
1 Bedroom Suite, 1 King Bed, Sofa Bed
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Separate Living Room
6
Suite, 1 King Bed with Sofa Bed, Hearing Accessible
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Separate Living Room
6
Suite, Multiple Beds, Hearing Accessible (Mobility Accessible with Bathtub)
Room details
2 Queen Beds
and 1 Sofa Bed
Sleeps 6
Air ConditioningWi-Fi (Free)Separate Living Room
6
Suite, 1 King Bed with Sofa Bed
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Separate Living Room
6
Suite, Multiple Beds, Hearing Accessible
Room details
2 Queen Beds
and 1 Sofa Bed
Sleeps 6
Air ConditioningWi-Fi (Free)Separate Living Room
6
Suite, 1 King Bed with Sofa Bed, Hearing Accessible (Roll-In Shower)
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Separate Living Room
Guest reviews of SpringHill Suites by Marriott Charlotte Ballantyne
8.8
Fabulous
Based on 1,001 verified reviews
Who stays here?
Business
28%
Couple
13%
Family
51%
Group
4%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
At SpringHill Suites by Marriott Charlotte Ballantyne, travelers frequently note clean, comfortable, suite-style rooms and friendly staff in a convenient, safe location near dining, while feedback on the free breakfast ranges from excellent variety to mediocre taste and strict hours.
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What guests think
At SpringHill Suites by Marriott Charlotte Ballantyne, travelers frequently note clean, comfortable, suite-style rooms and friendly staff in a convenient, safe location near dining, while feedback on the free breakfast ranges from excellent variety to mediocre taste and strict hours.
Families appreciate the indoor pool and free parking, though the pool is occasionally closed or uncomfortably warm, and a few guests reported cleanliness concerns. Several reviews mention loud or faulty HVAC, sporadic plumbing issues, and occasional room wear, plus inconsistent service from certain front desk or housekeeping staff. Overall, expect a modern, convenient base with spacious rooms and generally welcoming service.
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AI-generated summary based on recent guest reviews
Facilities
Facilities include an indoor pool, small bar, free parking and EV charging; many enjoyed these, though the pool was occasionally closed or overly warm and a few cleanliness issues were noted. Some reported loud lobby music or an inconveniently located elevator.
Related guest reviews
8
Patricia
Apr 11, 2023
·
Stayed 2 nights
Nice hotel very pretty but the elevator is way out of the way. I don’t have to like to walk all the way down to the end of the building to get in. The elevator seems strange that it would not be closer to the lobby. I have a knee injury, so it was just too much for me, then to get in the elevator and have to walk again to the end of the hall to my room just is ridiculous
Nice hotel very pretty but the elevator is way out of the way. I don’t have to like to walk all the way down to the end of the building to get in. The elevator seems strange that it would not be closer to the lobby. I have a knee injury, so it was just too much for me, then to get in the elevator and have to walk again to the end of the hall to my room just is ridiculous
10
MARY
May 11, 2024
·
Stayed 1 night
Their Tesla charger made our travel super convenient
Their Tesla charger made our travel super convenient
10
Shanna
Sep 21, 2025
·
Stayed 2 nights
We did this for Father’s Day. The indoor pool was so fun and it was convenient to all of Charlotte and the surrounding area
We did this for Father’s Day. The indoor pool was so fun and it was convenient to all of Charlotte and the surrounding area
10
julie
Jul 15, 2025
·
Stayed 2 nights
This was a convenient and easy stay. I appreciated the free parking right at the hotel. Check in and check out were very quick. There is an ice machine on every floor. The room was spacious and comfortable. There was plenty of seating for the breakfast crowd and there were plenty of options.
This was a convenient and easy stay. I appreciated the free parking right at the hotel. Check in and check out were very quick. There is an ice machine on every floor. The room was spacious and comfortable. There was plenty of seating for the breakfast crowd and there were plenty of options.
4
Kathryn
Jun 27, 2023
·
Stayed 1 night
The beds were comfortable and the breakfast was good, nice variety. But for $154/night, the hotel should have been kept up properly. The indoor pool was disgusting, it had particles of I don’t know what floating around in it and a couple of times someone’s floating hair got caught in my fingers! And the next day, we noticed my 1 y/o grandson had little white bumps on his legs. Also, it was so warm in the halls, almost like the air conditioning was broken but it did get nice and cold in the room. The headboards had rips in the material and some of the lights weren’t working. I don’t know, I was expecting a better experience but I know I wouldn’t stay there again or recommend this hotel to anyone.
The beds were comfortable and the breakfast was good, nice variety. But for $154/night, the hotel should have been kept up properly. The indoor pool was disgusting, it had particles of I don’t know what floating around in it and a couple of times someone’s floating hair got caught in my fingers! And the next day, we noticed my 1 y/o grandson had little white bumps on his legs. Also, it was so warm in the halls, almost like the air conditioning was broken but it did get nice and cold in the room. The headboards had rips in the material and some of the lights weren’t working. I don’t know, I was expecting a better experience but I know I wouldn’t stay there again or recommend this hotel to anyone.
10
iquana
Oct 22, 2025
·
Stayed 2 nights
Yes parking was easy and seemed secure AC was working in the room
Yes parking was easy and seemed secure AC was working in the room
10
Coleman
Mar 9, 2024
·
Stayed 1 night
They room was very spacious and comfortable, the shower was extremely nice and the indoor pool and bar were great night activities. I also enjoyed the breakfast and it's nearby a lot of the areas I wanted to go to so it was very convenient! All of the staff were very kind and helpful and the snack market was also a nice addition to finish off the night. Overall, I had a wonderful experience and will come back again whenever I visit Charlotte.
They room was very spacious and comfortable, the shower was extremely nice and the indoor pool and bar were great night activities. I also enjoyed the breakfast and it's nearby a lot of the areas I wanted to go to so it was very convenient! All of the staff were very kind and helpful and the snack market was also a nice addition to finish off the night. Overall, I had a wonderful experience and will come back again whenever I visit Charlotte.
8
Amanda
Aug 2, 2025
·
Stayed 1 night
Good experience . Kids liked the indoor pool.
Good experience . Kids liked the indoor pool.
2
Rebecca
Dec 24, 2023
·
Stayed 1 night
The location is convenient and room was spacious, but that’s about it for the good. At 1:30am, even with ear plugs in, i was awoken by the extremely loud heater. I turned it off and then that noise was replaced by the very loud lobby music coming from the entrance (I was in room 208 above that). Herman at the hotel desk answered my first call and said he would look into it…I called back 15 minutes later and he said that not only could he not turn the music off, he couldn’t even turn it down. He gave me the number for the manager which didn’t work. So, I called Hotels.com customer service who was even more rude & unhelpful. The supervisor hung up on me because I said ‘freakin’ ridiculous, yelling at me that I was swearing at her, that’s not a swear word! She literally could hear the music I was complaining about and says, it’s not that loud…are you kidding me?! So I was up for 3 hours in the middle of the night, not able to get hardly any sleep and checked out promptly come sun rise. Ramona at checkout who I complained to about Herman and my terrible night and let her listen to the videos of the noises said she would’ve moved my room as that was awful. She said she would let the manager know, and told me the number Herman gave me was a fax number, but a week later and still no response.
The location is convenient and room was spacious, but that’s about it for the good. At 1:30am, even with ear plugs in, i was awoken by the extremely loud heater. I turned it off and then that noise was replaced by the very loud lobby music coming from the entrance (I was in room 208 above that). Herman at the hotel desk answered my first call and said he would look into it…I called back 15 minutes later and he said that not only could he not turn the music off, he couldn’t even turn it down. He gave me the number for the manager which didn’t work. So, I called Hotels.com customer service who was even more rude & unhelpful. The supervisor hung up on me because I said ‘freakin’ ridiculous, yelling at me that I was swearing at her, that’s not a swear word! She literally could hear the music I was complaining about and says, it’s not that loud…are you kidding me?! So I was up for 3 hours in the middle of the night, not able to get hardly any sleep and checked out promptly come sun rise. Ramona at checkout who I complained to about Herman and my terrible night and let her listen to the videos of the noises said she would’ve moved my room as that was awful. She said she would let the manager know, and told me the number Herman gave me was a fax number, but a week later and still no response.
8
Steven
Aug 16, 2023
·
Stayed 1 night
Disappointed that the pool was out of service, but should have read the latest reviews. Everything else was fine, including breakfast.
Disappointed that the pool was out of service, but should have read the latest reviews. Everything else was fine, including breakfast.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is often praised across rooms and common areas, but reviews also cite lapses such as pests, dusty rooms, missed housekeeping, and worn furnishings. Pool cleanliness concerns appeared in a few stays.
Related guest reviews
10
Melanie
Sep 1, 2025
·
Stayed 1 night
SHS was amazing as always. Rooms very clean, halls and elevator. Lobby spotless. Staff friendlay and so quiet during sleep hours. Breakfast was tasty as well. An overall great experience
SHS was amazing as always. Rooms very clean, halls and elevator. Lobby spotless. Staff friendlay and so quiet during sleep hours. Breakfast was tasty as well. An overall great experience
10
Joe
Jul 4, 2023
·
Stayed 1 night
Very clean!
Very clean!
10
Amanda
Dec 15, 2025
·
Stayed 2 nights
Rented the room for my son and his wife for the holiday. Room and hotel were clean. Customer Service was amazing.
Rented the room for my son and his wife for the holiday. Room and hotel were clean. Customer Service was amazing.
4
Bridget
May 12, 2024
·
Stayed 1 night
We loved the location, but the room was all dusty and dirty. It was disappointing, since by the time we checked in it was 11:30pm and we were so exhausted that we just needed to pass out and wake up early to leave. Also, there was something up with the plumbing. A few times when we turned on the sink in the toilet room, it started shaking and banging really loud. It was a beautiful hotel and we loved the layout of the room, but we were just disappointed that the hotel room was all dusty and dirty, plus the plumbing had an issue. Oh - and there were only 3 towels for 4 people. It was too late, so my husband and I just shared a hotel.
We loved the location, but the room was all dusty and dirty. It was disappointing, since by the time we checked in it was 11:30pm and we were so exhausted that we just needed to pass out and wake up early to leave. Also, there was something up with the plumbing. A few times when we turned on the sink in the toilet room, it started shaking and banging really loud. It was a beautiful hotel and we loved the layout of the room, but we were just disappointed that the hotel room was all dusty and dirty, plus the plumbing had an issue. Oh - and there were only 3 towels for 4 people. It was too late, so my husband and I just shared a hotel.
2
Indigo
May 28, 2024
·
TLDR: Don't Stay here. Roaches and lack of following through on promises. Edit: even after calling multiple times still no refund. DO NOT STAY HERE! We didn't stay for long, for there was a roach in our first room. Front desk moved us to a different room. However it was on the same floor! Just down the hall. Then while checking that room, it was not properly cleaned. Change and jewelry around the beds. Went down to front desk, they told me to call my 3rd party I did and the front desk agent told over the phone refund is promised. Also phone was ringing off the hook with noone thre for a while. One desk agent is ridiculous. Obviously overworked. The hotel has now changed their mind and is not giving refund. We weren't there even 20minutes. I am rethinking all future Marriott stays. The first time I have ever had an issue with Marriott....and this leaves the worst taste in my mouth.
TLDR: Don't Stay here. Roaches and lack of following through on promises. Edit: even after calling multiple times still no refund. DO NOT STAY HERE! We didn't stay for long, for there was a roach in our first room. Front desk moved us to a different room. However it was on the same floor! Just down the hall. Then while checking that room, it was not properly cleaned. Change and jewelry around the beds. Went down to front desk, they told me to call my 3rd party I did and the front desk agent told over the phone refund is promised. Also phone was ringing off the hook with noone thre for a while. One desk agent is ridiculous. Obviously overworked. The hotel has now changed their mind and is not giving refund. We weren't there even 20minutes. I am rethinking all future Marriott stays. The first time I have ever had an issue with Marriott....and this leaves the worst taste in my mouth.
6
Jazmine
Oct 13, 2024
·
Stayed 2 nights
Maids never came 1 time during the stay
Maids never came 1 time during the stay
10
Catrinia
Aug 1, 2025
·
Stayed 3 nights
My stay was great. Hotel was clean. Room was spacious and the staff were very friendly.
My stay was great. Hotel was clean. Room was spacious and the staff were very friendly.
8
Tiffany
May 21, 2024
·
Stayed 5 nights
This property is beautiful. It is clean, quiet and well kept. The only thing that kept me from giving 5 stars is that, out of the 5 days I stayed there, the housekeeper came in only 1 time to change linen and trash. She came the day before i left and asked if i needed anything and I told her yes and she said she would be back but never returned. Other than that, the front desk crew were very pleasent at each greeting.
This property is beautiful. It is clean, quiet and well kept. The only thing that kept me from giving 5 stars is that, out of the 5 days I stayed there, the housekeeper came in only 1 time to change linen and trash. She came the day before i left and asked if i needed anything and I told her yes and she said she would be back but never returned. Other than that, the front desk crew were very pleasent at each greeting.
4
Tiffany
Apr 3, 2024
·
Stayed 3 nights
There was a bug infestation problem at this location. The bugs were small 1/4 inch, flat beetle like bugs. There were at least 5 that I killed. This is the worst part. When i atrived home and was unpacking my luggage one of thr bugs flew out and headed straight to my daughters room. Will NEVER NEVER NEVER stay here again.
There was a bug infestation problem at this location. The bugs were small 1/4 inch, flat beetle like bugs. There were at least 5 that I killed. This is the worst part. When i atrived home and was unpacking my luggage one of thr bugs flew out and headed straight to my daughters room. Will NEVER NEVER NEVER stay here again.
10
Gabrielle
Aug 16, 2025
·
Stayed 1 night
Clean room , great staff
Clean room , great staff
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AI-generated summary based on recent guest reviews
Rooms
Rooms are spacious and comfortable with suite-style layouts and, in many, separate toilet and shower areas. Downsides include loud or faulty HVAC, occasional maintenance issues (e.g., slick tubs, worn headboards, outlet problems), and noise from other guests or lobby music reaching some rooms.
Related guest reviews
10
Mervin
Jan 8, 2023
·
Stayed 1 night
The young man that checked me in was exceptionally nice, I truly appreciate that.
The young man that checked me in was exceptionally nice, I truly appreciate that.
8
Maricel
Apr 15, 2025
·
Stayed 1 night
Good stay option in the Charlotte area. The rooms are well appointed and roomy enough for 3 kids and 2 Adults. I liked that the toilet and shower were a split set up. Would stay there again.
Good stay option in the Charlotte area. The rooms are well appointed and roomy enough for 3 kids and 2 Adults. I liked that the toilet and shower were a split set up. Would stay there again.
10
Lisa
Sep 2, 2024
·
Stayed 1 night
Very comfortable bed with nice seating area for watching tv
Very comfortable bed with nice seating area for watching tv
10
Larissa
Mar 1, 2023
·
Stayed 2 nights
Great Stay - two minor call outs, my room (327) was missing an outlet cover. When I used that outlet, there were sparks. Also, the book light on the bed did not work. Neither of these things were a big deal to me, but you should know this two things need to be fixed. The room was clean and comfortable.
Great Stay - two minor call outs, my room (327) was missing an outlet cover. When I used that outlet, there were sparks. Also, the book light on the bed did not work. Neither of these things were a big deal to me, but you should know this two things need to be fixed. The room was clean and comfortable.
6
HYUNJAE
Sep 20, 2025
·
Stayed 3 nights
Good in general, service was excellent but A/C was too loud.
Good in general, service was excellent but A/C was too loud.
8
Mike
Apr 14, 2025
·
Stayed 2 nights
The shower tub needs a mat. It is very very slick. I also fell. Very dangerous.
The shower tub needs a mat. It is very very slick. I also fell. Very dangerous.
8
Winnifred
Sep 23, 2025
·
Stayed 1 night
Aircondition was making racket.
Aircondition was making racket.
8
Amelia
Mar 16, 2025
·
Stayed 2 nights
Construction going on next door with hammering til dark and starts up again early morning. Our a/c unit was so loud we could not use it. Comfy beds and nice fridge, microwave and coffeemaker in room. Excellent large breakfast in the lobby.
Construction going on next door with hammering til dark and starts up again early morning. Our a/c unit was so loud we could not use it. Comfy beds and nice fridge, microwave and coffeemaker in room. Excellent large breakfast in the lobby.
2
Rebecca
Dec 24, 2023
·
Stayed 1 night
The location is convenient and room was spacious, but that’s about it for the good. At 1:30am, even with ear plugs in, i was awoken by the extremely loud heater. I turned it off and then that noise was replaced by the very loud lobby music coming from the entrance (I was in room 208 above that). Herman at the hotel desk answered my first call and said he would look into it…I called back 15 minutes later and he said that not only could he not turn the music off, he couldn’t even turn it down. He gave me the number for the manager which didn’t work. So, I called Hotels.com customer service who was even more rude & unhelpful. The supervisor hung up on me because I said ‘freakin’ ridiculous, yelling at me that I was swearing at her, that’s not a swear word! She literally could hear the music I was complaining about and says, it’s not that loud…are you kidding me?! So I was up for 3 hours in the middle of the night, not able to get hardly any sleep and checked out promptly come sun rise. Ramona at checkout who I complained to about Herman and my terrible night and let her listen to the videos of the noises said she would’ve moved my room as that was awful. She said she would let the manager know, and told me the number Herman gave me was a fax number, but a week later and still no response.
The location is convenient and room was spacious, but that’s about it for the good. At 1:30am, even with ear plugs in, i was awoken by the extremely loud heater. I turned it off and then that noise was replaced by the very loud lobby music coming from the entrance (I was in room 208 above that). Herman at the hotel desk answered my first call and said he would look into it…I called back 15 minutes later and he said that not only could he not turn the music off, he couldn’t even turn it down. He gave me the number for the manager which didn’t work. So, I called Hotels.com customer service who was even more rude & unhelpful. The supervisor hung up on me because I said ‘freakin’ ridiculous, yelling at me that I was swearing at her, that’s not a swear word! She literally could hear the music I was complaining about and says, it’s not that loud…are you kidding me?! So I was up for 3 hours in the middle of the night, not able to get hardly any sleep and checked out promptly come sun rise. Ramona at checkout who I complained to about Herman and my terrible night and let her listen to the videos of the noises said she would’ve moved my room as that was awful. She said she would let the manager know, and told me the number Herman gave me was a fax number, but a week later and still no response.
8
Todd
Apr 7, 2025
·
Stayed 1 night
Staff is very nice. Rooms are clean and updated. Beds are very comfortable. It was quiet in the room even though the hotel was bustling with families and kids in town for a baseball tournament. My only gripes are that: (1) the room was a little narrower than most suites I've stayed in--it felt a little cramped; and (2) the breakfast was a little more limited in options than the standard hotel breakfast
Staff is very nice. Rooms are clean and updated. Beds are very comfortable. It was quiet in the room even though the hotel was bustling with families and kids in town for a baseball tournament. My only gripes are that: (1) the room was a little narrower than most suites I've stayed in--it felt a little cramped; and (2) the breakfast was a little more limited in options than the standard hotel breakfast
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AI-generated summary based on recent guest reviews
Service
Service is frequently described as friendly and helpful, yet consistency varies: some guests reported indifferent or rude interactions, slow issue resolution, and check-in problems when busy or late at night.
Related guest reviews
10
Troy
Aug 27, 2025
·
Stayed 3 nights
Customer service was great and staff
Customer service was great and staff
10
Somto
Feb 27, 2025
·
Stayed 1 night
Very friendly staff
Very friendly staff
10
Jose
Jul 29, 2025
·
Stayed 4 nights
Staff was friendly and helpful. Nice clean large room.
Staff was friendly and helpful. Nice clean large room.
10
Marianne
Dec 9, 2025
·
Stayed 3 nights
The breakfast food was cold, and not very flavorful. The room was very comfortable. The staff excellent.
The breakfast food was cold, and not very flavorful. The room was very comfortable. The staff excellent.
6
rick
May 22, 2025
·
Stayed 1 night
Great location, nice little bar, front desk attendant is extremely non attentive and not friendly and may disappear and leave the check in line waiting without caring. Other than that, great property & location.
Great location, nice little bar, front desk attendant is extremely non attentive and not friendly and may disappear and leave the check in line waiting without caring. Other than that, great property & location.
8
Ralph
Oct 8, 2023
·
Stayed 2 nights
Hotel is clean, modern and attractive. Check-in was terrible - said I already had a room when I just arrived; could not find my request for an end room; first gave me a room near the elevator; then said to wait an hour for them to find me a room. Not at all what you might expect or hope for.
Hotel is clean, modern and attractive. Check-in was terrible - said I already had a room when I just arrived; could not find my request for an end room; first gave me a room near the elevator; then said to wait an hour for them to find me a room. Not at all what you might expect or hope for.
10
Raafat
Jul 27, 2025
·
Stayed 2 nights
Amazing Hotel! The reception lady, Remona, is very helpful.
Amazing Hotel! The reception lady, Remona, is very helpful.
2
Rebecca
Dec 24, 2023
·
Stayed 1 night
The location is convenient and room was spacious, but that’s about it for the good. At 1:30am, even with ear plugs in, i was awoken by the extremely loud heater. I turned it off and then that noise was replaced by the very loud lobby music coming from the entrance (I was in room 208 above that). Herman at the hotel desk answered my first call and said he would look into it…I called back 15 minutes later and he said that not only could he not turn the music off, he couldn’t even turn it down. He gave me the number for the manager which didn’t work. So, I called Hotels.com customer service who was even more rude & unhelpful. The supervisor hung up on me because I said ‘freakin’ ridiculous, yelling at me that I was swearing at her, that’s not a swear word! She literally could hear the music I was complaining about and says, it’s not that loud…are you kidding me?! So I was up for 3 hours in the middle of the night, not able to get hardly any sleep and checked out promptly come sun rise. Ramona at checkout who I complained to about Herman and my terrible night and let her listen to the videos of the noises said she would’ve moved my room as that was awful. She said she would let the manager know, and told me the number Herman gave me was a fax number, but a week later and still no response.
The location is convenient and room was spacious, but that’s about it for the good. At 1:30am, even with ear plugs in, i was awoken by the extremely loud heater. I turned it off and then that noise was replaced by the very loud lobby music coming from the entrance (I was in room 208 above that). Herman at the hotel desk answered my first call and said he would look into it…I called back 15 minutes later and he said that not only could he not turn the music off, he couldn’t even turn it down. He gave me the number for the manager which didn’t work. So, I called Hotels.com customer service who was even more rude & unhelpful. The supervisor hung up on me because I said ‘freakin’ ridiculous, yelling at me that I was swearing at her, that’s not a swear word! She literally could hear the music I was complaining about and says, it’s not that loud…are you kidding me?! So I was up for 3 hours in the middle of the night, not able to get hardly any sleep and checked out promptly come sun rise. Ramona at checkout who I complained to about Herman and my terrible night and let her listen to the videos of the noises said she would’ve moved my room as that was awful. She said she would let the manager know, and told me the number Herman gave me was a fax number, but a week later and still no response.
6
Marisol
Oct 6, 2025
·
Stayed 2 nights
Room was clean. Bed was comfortable. Room layout was nice, with a sofa, desk, and space to walk around the bed. Shower pressure was great. Toilet was small, small as not your average height, which makes it uncomfortable for tall people. Breakfast was typical, sausages, bagels, oatmeal, yoghurt and a waffle maker. Not very plentiful like other places. Night shift was pretty indifferent. There were no carts available, when we asked an employee he said they had but he didn’t know where to find them. He didn’t offer himself to ask around. Then a couple of other people around the front desk saw me struggling taking things and nobody offered help. Check in was fast but an AI would have probably been more welcoming. Stay was fine. Price was right. Not planning to come back in the near future. Customer service is important for me. If you don’t care much. I recommend.
Room was clean. Bed was comfortable. Room layout was nice, with a sofa, desk, and space to walk around the bed. Shower pressure was great. Toilet was small, small as not your average height, which makes it uncomfortable for tall people. Breakfast was typical, sausages, bagels, oatmeal, yoghurt and a waffle maker. Not very plentiful like other places. Night shift was pretty indifferent. There were no carts available, when we asked an employee he said they had but he didn’t know where to find them. He didn’t offer himself to ask around. Then a couple of other people around the front desk saw me struggling taking things and nobody offered help. Check in was fast but an AI would have probably been more welcoming. Stay was fine. Price was right. Not planning to come back in the near future. Customer service is important for me. If you don’t care much. I recommend.
2
Dana
Jan 28, 2024
·
Stayed 1 night
Last night, I had 4 bottle of Aquafina waters charged to my room. I got my receipt today, after flying back home. I called the hotel in hopes of correcting the issue. The young lady who answered the phone was short, and rude. She stated that “The best that she could do is leave a note for the manager to look into. I only work once every two weeks and I don’t know who worked last night.” Her tone was not friendly and she hung up without even finalizing our conversation. All other staff were very hospitable. This part time staff isn’t customer service material.
Last night, I had 4 bottle of Aquafina waters charged to my room. I got my receipt today, after flying back home. I called the hotel in hopes of correcting the issue. The young lady who answered the phone was short, and rude. She stated that “The best that she could do is leave a note for the manager to look into. I only work once every two weeks and I don’t know who worked last night.” Her tone was not friendly and she hung up without even finalizing our conversation. All other staff were very hospitable. This part time staff isn’t customer service material.
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AI-generated summary based on recent guest reviews
Location
Located in a safe, convenient area near shopping, dining and major roads, with easy access to Charlotte attractions and venues. Many found it walkable to nearby options.
Related guest reviews
10
Amber
Jan 3, 2024
·
Stayed 1 night
Great place in a great location. Plenty of restaurant and entertainment options either in walking distance or a 5 min drive away.
Great place in a great location. Plenty of restaurant and entertainment options either in walking distance or a 5 min drive away.
10
Cheryl
Jun 22, 2025
·
Stayed 1 night
Good location
Good location
8
Miguel
Mar 5, 2024
·
Stayed 3 nights
Good location in the southern Charlotte area.
Good location in the southern Charlotte area.
10
Russell
Apr 21, 2025
·
Stayed 2 nights
Nice property in nice area
Nice property in nice area
10
Jason
Jul 14, 2025
·
Stayed 2 nights
The property was peaceful and near shopping center and walking distance to other businesses
The property was peaceful and near shopping center and walking distance to other businesses
10
Rebecca
Jun 17, 2025
·
Stayed 2 nights
We felt very safe here & loved the location. It was close to everything we had planned for the weekend. Great location & friendly staff. Rooms are very clean & comfortable We will DEFINATELY stay here again!!
We felt very safe here & loved the location. It was close to everything we had planned for the weekend. Great location & friendly staff. Rooms are very clean & comfortable We will DEFINATELY stay here again!!
10
Tewanda
Apr 29, 2024
·
Stayed 2 nights
Close to a lot of things
Close to a lot of things
10
Donald
Aug 10, 2025
·
Stayed 1 night
Was convienent to the place we were visiting
Was convienent to the place we were visiting
10
Karol
Jul 26, 2025
·
Stayed 1 night
Perfect location, clean, friendly staff.
Perfect location, clean, friendly staff.
10
Eduardo
Dec 31, 2024
·
Stayed 1 night
Close to many restaurants
Close to many restaurants
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AI-generated summary based on recent guest reviews
Dining
Breakfast feedback is mixed: several guests enjoyed the variety and convenience, while others found items cold or limited and noted strict hours or heavy crowding on busy weekends. A few mentioned minor hygiene concerns at the buffet.
Related guest reviews
8
jacqueline
Jan 14, 2024
·
Stayed 1 night
Stayed here before and the hotel is very good super friendly check in and the rooms are very spacious and well equipped. Everywhere is super clean and the bathroom immaculate. Only issue we had was that the hotel was full of young teenagers on a hockey event who took over the entire hotel they were so noisy unruly and out of control and the parents clearly didn’t do anything to control them they were as rowdy and obnoxious. Breakfast was dreadful they all took up the entire area and lobby with nowhere to sit plus there was no food left on the two occasions we went to look. The staff wouldn’t be able to cope with that. Not really fair on full paying guests. I would stay again and recommend providing no groups of sports teams!
Stayed here before and the hotel is very good super friendly check in and the rooms are very spacious and well equipped. Everywhere is super clean and the bathroom immaculate. Only issue we had was that the hotel was full of young teenagers on a hockey event who took over the entire hotel they were so noisy unruly and out of control and the parents clearly didn’t do anything to control them they were as rowdy and obnoxious. Breakfast was dreadful they all took up the entire area and lobby with nowhere to sit plus there was no food left on the two occasions we went to look. The staff wouldn’t be able to cope with that. Not really fair on full paying guests. I would stay again and recommend providing no groups of sports teams!
8
Danielle
Aug 27, 2025
·
Stayed 1 night
This is a nice facility. And our second stay while visiting Charlotte for shows at the Amp Ballentyne. My only issue was that breakfast cuts off at 9:30 sharp. I made it to the lobby at 9:32 and the cleanup person already had everything wrapped up. Didnt even offer a pastery or fruit.
This is a nice facility. And our second stay while visiting Charlotte for shows at the Amp Ballentyne. My only issue was that breakfast cuts off at 9:30 sharp. I made it to the lobby at 9:32 and the cleanup person already had everything wrapped up. Didnt even offer a pastery or fruit.
10
Marianne
Dec 9, 2025
·
Stayed 3 nights
The breakfast food was cold, and not very flavorful. The room was very comfortable. The staff excellent.
The breakfast food was cold, and not very flavorful. The room was very comfortable. The staff excellent.
10
julie
Jul 15, 2025
·
Stayed 2 nights
This was a convenient and easy stay. I appreciated the free parking right at the hotel. Check in and check out were very quick. There is an ice machine on every floor. The room was spacious and comfortable. There was plenty of seating for the breakfast crowd and there were plenty of options.
This was a convenient and easy stay. I appreciated the free parking right at the hotel. Check in and check out were very quick. There is an ice machine on every floor. The room was spacious and comfortable. There was plenty of seating for the breakfast crowd and there were plenty of options.
10
tracy
Nov 29, 2025
·
Stayed 2 nights
We enjoyed our stay ! I don't have any criticisms. The staff was friendly. The room was comfortable and clean. The complimentary breakfast was plentiful and had a variety to accomodate for dietary preferences.
We enjoyed our stay ! I don't have any criticisms. The staff was friendly. The room was comfortable and clean. The complimentary breakfast was plentiful and had a variety to accomodate for dietary preferences.
10
Lucille
Apr 30, 2024
·
Stayed 2 nights
The property was great nice and clean,and the staff was great. The breakfast was great as well we really enjoyed our Stay.
The property was great nice and clean,and the staff was great. The breakfast was great as well we really enjoyed our Stay.
8
Tamil
Dec 8, 2023
·
Stayed 2 nights
Nice and clean. The only thing I did not like was seeing the lady that works in the kitchen come out with gloves on and put her hands in the trash can to push the trash down and with the same gloves on immediately start touching food trays.
Nice and clean. The only thing I did not like was seeing the lady that works in the kitchen come out with gloves on and put her hands in the trash can to push the trash down and with the same gloves on immediately start touching food trays.
6
Brooke
Apr 10, 2025
·
Stayed 1 night
It was ok, just a lot of people and breakfast doesn’t open until 7. I had to be somewhere that morning for work at 7 so I was unable to eat breakfast at the hotel.
It was ok, just a lot of people and breakfast doesn’t open until 7. I had to be somewhere that morning for work at 7 so I was unable to eat breakfast at the hotel.
10
Eugene
Jun 20, 2025
·
Stayed 2 nights
Property was very clean, friendly staff, but the taste of the breakfast was not great.
Property was very clean, friendly staff, but the taste of the breakfast was not great.
10
Jesus
Jun 4, 2023
·
Stayed 1 night
It was great. Customer service was excellent. Very good breakfast buffet. Clean rooms. Great atmosphere in the evening
It was great. Customer service was excellent. Very good breakfast buffet. Clean rooms. Great atmosphere in the evening
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AI-generated summary based on recent guest reviews
10
Melody
last week
·
Stayed 1 night
This is our second time staying at this hotel when visiting our college student. We will definitely be staying here again during future visits.
This is our second time staying at this hotel when visiting our college student. We will definitely be staying here again during future visits.
10
Angela
3 weeks ago
·
Stayed 2 nights
Absolutely wonderful! This is the only hotel where I felt at home from the moment we walked in until we checked out! Ramona was amazing and the rest of the staff followed suit! Definitely recommend anyone stay here!!!
Absolutely wonderful! This is the only hotel where I felt at home from the moment we walked in until we checked out! Ramona was amazing and the rest of the staff followed suit! Definitely recommend anyone stay here!!!
10
Ron
4 weeks ago
·
Stayed 1 night
Excellent stay and service at Spring Hill. I was greeted with care and respect. The Hotel was clean ,and spacious.
Excellent stay and service at Spring Hill. I was greeted with care and respect. The Hotel was clean ,and spacious.
6
Kristin
4 weeks ago
·
Stayed 1 night
Staff was VERY friendly. The room is dated and had a weird smell. Dead roach on the floor. It wasn't awful, but it's not on my list to stay here again.
Staff was VERY friendly. The room is dated and had a weird smell. Dead roach on the floor. It wasn't awful, but it's not on my list to stay here again.
10
Melody
Aug 23, 2026
·
Stayed 1 night
Our overall stay was good. I will suggest that the parking lot gets a spot sweep. There was a good amount of debris/trash in the parking area.
Our overall stay was good. I will suggest that the parking lot gets a spot sweep. There was a good amount of debris/trash in the parking area.
FAQs about SpringHill Suites by Marriott Charlotte Ballantyne
Is parking available at the property?
Free self-parking is available onsite, and it is an on-site facility.
What type of breakfast is offered and what are the serving hours?
A complimentary continental breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 3:30 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request.
What accessibility features are available for guests with disabilities?
The property offers step-free entrances and wheelchair-accessible facilities in public areas and rooms. Elevators are available for easy access.
Where is the property located in relation to key landmarks?
Located in Charlotte (Ballantyne), the hotel is within a 15-minute drive of Carolina Place and Quail Hollow Club, 8.2 miles from SouthPark Mall, and 9.4 miles from Carowinds Theme Park.
Does the property have a swimming pool?
Yes, there is an indoor swimming pool available for guests.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-07: 194.95125811669922USD
- 2026-10-08: 157.41109946166992USD
- 2026-10-09: 146.87017861523438USD
- 2026-10-10: 147.65029462695313USD
- 2026-10-11: 156.00565589013672USD
- 2026-10-12: 146.23110120288086USD
- 2026-10-13: 165.82211000366212USD
- 2026-10-14: 166.26831324072265USD
- 2026-10-15: 146.2307078613281USD
- 2026-10-16: 136.29663607263183USD
- 2026-10-17: 136.38263250732422USD
- 2026-10-18: 146.2006428852539USD
- 2026-10-19: 146.17813690771484USD
- 2026-10-20: 166.75739070703125USD
- 2026-10-21: 166.75739070703125USD
- 2026-10-22: 147.03180778979493USD
- 2026-10-23: 224.7670779699707USD
- 2026-10-24: 224.7670779699707USD
- 2026-10-25: 147.03180778979493USD
- 2026-10-26: 147.3415899152832USD
- 2026-10-27: 166.75739070703125USD
- 2026-10-28: 166.75739070703125USD
- 2026-10-29: 147.3415899152832USD
- 2026-10-30: 147.24174956811524USD
- 2026-10-31: 146.2443893066406USD
- 2026-11-01: 146.2006428852539USD
- 2026-11-02: 145.9266377392578USD
- 2026-11-03: 176.98649431298827USD
- 2026-11-04: 177.00821360742188USD
- 2026-11-05: 146.2443893066406USD
- 2026-11-06: 146.14637885278322USD
- 2026-11-07: 132.75816111694337USD
- 2026-11-08: 132.73129417871093USD
- 2026-11-09: 150.5928485793457USD
- 2026-11-10: 177.32481935375978USD
- 2026-11-11: 162.26153096289062USD
- 2026-11-12: 132.3237068210449USD
- 2026-11-13: 138.4374487788086USD
- 2026-11-14: 143.06500953588866USD
- 2026-11-15: 143.06500953588866USD
- 2026-11-16: 158.88537780493164USD
- 2026-11-17: 168.39747106567384USD
- 2026-11-18: 150.5928485793457USD
- 2026-11-19: 132.75816111694337USD
- 2026-11-20: 132.75816111694337USD
- 2026-11-21: 132.75816111694337USD
- 2026-11-22: 123.8508390444336USD
- 2026-11-23: 133.45592337878418USD
- 2026-11-24: 131.04804886010743USD
- 2026-11-25: 123.44122512268066USD
- 2026-11-26: 130.67492164282226USD
- 2026-11-27: 123.8508390444336USD
- 2026-11-28: 123.8508390444336USD
- 2026-11-29: 132.75816111694337USD
- 2026-11-30: 141.6654831894531USD
- 2026-12-01: 168.39747106567384USD
- 2026-12-02: 150.5928485793457USD
- 2026-12-03: 132.75816111694337USD
- 2026-12-04: 132.75816111694337USD
- 2026-12-05: 156.55884802954102USD
- 2026-12-06: 137.12426090319823USD
- 2026-12-07: 183.52022243823242USD
Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
You'll be required to pay the following fully refundable deposit.
A damage deposit of USD 100.00 will be collected before check-in.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher and a smoke detector
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Popular amenities
Parking
Restaurant
Swimming pool
Non-Smoking Rooms
Business Center
Dry Cleaning
Services
Business Center
Dry Cleaning
Banquet Facilities
Luggage Storage
Designated Smoking Area
24-Hour Front Desk
General
Restaurant
Non-Smoking Rooms
Family Room
Beach Sun Loungers
Activities
Swimming pool
Golf Course (nearby)
Pool Indoor
Pool (Indoor)
Fitness Center (nearby)
Parking
Parking
Free Parking
Electric Car charging station
Parking Onsite
Internet
Free Wi-Fi