Is parking available at the property?

Self parking is available on-site for a fee of USD 75 per day. Reservations are not required.

What type of breakfast is offered?

Cooked-to-order breakfasts are available daily from 7:30 AM to 11:30 AM for a fee, approximately USD 15 to 30 per person.

Are pets allowed at the property?

Pets are allowed, with a maximum fee of USD 25.00 per pet, per day. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property includes step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility features are not provided.

Where is the property located in relation to key landmarks?

The hotel is centrally located in New York City, just a 4-minute walk from 5th Avenue and 6 minutes from the Empire State Building. It is 0.4 miles from Madison Square Garden and 0.6 miles from Bryant Park.

What are the hotel's policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

Ace Hotel New York - Comfort and Style

Average nightly price at Ace Hotel New York by month, last 12 months (USD)
Month	Average price
January	$164
February	$171
March	$208
April	$248
May	$292
June	$336
July	$240
August	$160
September	$394
October	$369
November	$302
December	$450

What guests think

Ace Hotel New York draws frequent praise for its central location, lively lobby bar and coffee shop, and generally friendly staff, but reviews repeatedly note dim, small or dated rooms, maintenance issues, and inconsistent comfort.

Multiple guests reported AC or hot water outages, noisy or poorly sealed windows, and cramped bathrooms with clingy curtains that leave water on the floor. Cleanliness and upkeep feel mixed, with some spotless stays but others citing mildew smells, stains, or pests, and slow or broken elevators. Expect a hip, convenient base with great common spaces but trade-offs in room brightness, size, and reliability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Lively common areas include a popular lobby bar/cafe and a small gym, and several guests enjoyed the buzzy vibe. Drawbacks include slow or broken elevators and occasional building-wide outages affecting AC or water.

Related guest reviews

4

Rory

Jul 11, 2025

·

Stayed 1 night

One elevator broken and the other elevator incredibly slow. Rooms need an upgrade. Bathrooms are terrible with a shower that floods due to an outdated/poorly designed curtain rail. Should be glass doors! Rooms are tardy and dark. Poor window coverage from morning light.

4

dan

Oct 13, 2025

·

Stayed 2 nights

Paid for a suite with three beds. Ended up with a king and adjoining room with two futons. Had to check into both rooms at totally separate times and place two different deposits despite having paid in full for our suite before we stayed. Great lobby but rooms are moderately clean, elevators are awful. Ended up having to use stairs most of the time. Not worth the money. Time to stop resting on the hipster laurels of your hotel and update some of your issues. Definitely start with training the front desk.

10

David

Feb 19, 2025

·

Stayed 3 nights

The Ace Hotel and staff made our stay so memorable. Such a cool spot with easy access to everything you need and would want to see in New York. The bar was slick and the bartender was excellent. Two days I was lucky enough to have space in the gym for yoga. Morning coffees and pastries were delicious and the daily cleaning service always made the room so inviting at the end of a long sightseeing day. I would recommend the Ace Hotel to all. Thanks New York. Til next time. D

6

Tricia

Oct 6, 2024

·

Stayed 2 nights

The Ace, while I still enjoy it, is showing its age. The toilet did not flush and could be heard running overnight. The bath sink fixtures were wobbly. The luggage rack was wobbly. There was nowhere to park a car with a validated discount. Our room had scaffolding outside the window and the room was dark with no sunlight. There were large groups of bike delivery people loitering outside the hotel. Their lobby, location and overall vibe remain a favorite.

10

Thomas

Sep 1, 2025

·

Stayed 1 night

Excellent supportive staff. Very unique atmosphere with a nice lounge and bar area.

8

Janice Lynn

Jul 12, 2025

·

Stayed 4 nights

Fun decor, very masculine vibe. Smells like leather, very dark in lobby. Good location. Bed comfortable but base a bit futon like. I liked that there was a gym and bagel shop on site. Clean and I enjoyed pigeon visitors at window!

4

Matthew

May 19, 2025

·

Stayed 6 nights

Despite what the listing says, there is only air conditioning AFTER May 31st. So during my recent stay, on an 80-degree day, I was informed the best I could hope for was a fan which they would provide. I waited two days and never got a fan before the end of my stay. There were two nights I was sweating in the room. The windows in the hotel do little to block out street noise, so earplugs are necessary for me to sleep. There is a reason why their price is so competitive. It’s a cool hotel with a great lobby, excellent shops and restaurants nearby, and the rooms have an appealing decor. That said, I think the hotel is long overdue for updating, refreshing, and configuring with climate control.

4

Sarah

Oct 22, 2023

·

Stayed 4 nights

I’ve stayed at many an Ace hotel. On a family trip this time, we chose the Ace. I think I would have chocked it up to a bad room in a great hotel, except our family were in different rooms and everyone had the same complaints. Everything at the hotel seemed to be out of order, from the lobby Photo Booth to the ice machines. There was no hot water in any of our rooms, our faucet was hanging on by a thread (if you touched it the wrong way it was about ready to fall off). There is an accessible entrance but it’s locked all the time it seems so good luck to you if you need it. I think the low lighting is to hide how dingy the hotel has become. I do like how housekeeping comes every day and they did a great job. This is just no longer worth the price you’re paying. There are hotels that are nicer for a similar price.

2

David

May 24, 2025

·

Stayed 2 nights

The air conditioning was broken for the entire building through the entirety of my stay. The room was almost unbearably hot. And then there was no running water for a large part of one of the days. Not a great experience; recommend staying somewhere that's been better maintained.

6

laura

Dec 22, 2024

·

Stayed 4 nights

Some basic details would have helped this hotel go from a very marginal experience to better. The first would be some sound proofing- we stayed on the 12th floor and could hear every street noise because the windows were old and not sound proofed. The second would be the condition of the elevators. With every trip up or down, the elevators grind and clink and there is a real fear ofbeing trapped. Finally, the "gym" was VERY hot and they had a peloton tread- while nice, required a code, was very rarely able to be connected to the internet, or working.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: some guests found rooms spotless and housekeeping attentive, while others reported mildew or musty smells, stained carpets or walls, dirty bathrooms, and occasional pests.

Related guest reviews

4

Benjamin

Jun 8, 2025

·

Stayed 4 nights

Scuzzy, old and dirty. Would never have booked if I knew.

4

Carrie

Oct 20, 2024

·

Thought this would be a cool spot as it was in a great location but it was extremely disappointing. Dark, dank and mildewy. Our room was really big but the bathroom was so tiny. The tub barely drained and was a mini tub. The carpet was really dark and dirty. Window didn’t close. Everything felt damp and smelled mildewy. It was a confusing place — do people live in the building as well? The lobby was cool and I think ultimately what draws people in. Really wanted to like the place as it was close walking to a lot of places but we hated it. Staff was lovely so not their fault but I would say not for us or a return visit, ever.

2

Natasha

May 5, 2025

·

Stayed 2 nights

Its a total dump! It needs a MAJOR upgrade. The first room they put us in had NO windows. The second room had windows but old carpets and smelled musty. The whole place felt so dirty and dark. I'll never stay there again!

4

stacy

Jan 13, 2025

·

Stayed 1 night

The room was filthy and I was too tired to say something. The dust was disgusting like dust the sliding door Needed to call at 8 am for a bath stop for the drain took 1/2 to get to me and I had to leave for my appointment. Last time I will stay at the ace as it's been my go to throughout the yrs

10

Elisa

Apr 22, 2025

·

Stayed 13 nights

Gorgeous hotel. Rooms were a little basic but the most clean I have ever seen. Would stay here again for sure.

4

Alanna

Mar 2, 2025

·

Stayed 4 nights

The lights in the bathroom did not work - we had 0 lighting in the bathroom and had to keep all the doors open and move a lamp into the room from the bedside for light. There was stained splatter on the wall next to the toilet in the bathroom. The tub wouldn’t drain properly and we were standing in a pool of water while we showered. The shampoo, conditioner and body wash bottles were not full in the shower. There was no coffee in the room. The mattress was uncomfortable. The room was extremely dark (aside from bathroom) and it was hard to do makeup anywhere in the room in the evenings. For $1500 for 4 nights we expected a much more comfortable stay than this, with much better amenities. The space felt dim, dingy and in need of lots of attention.

4

Amanda

Apr 8, 2025

·

Stayed 5 nights

Very old run down rooms, there wasn't any hot water, the staff didn't have time for anything, the bathrooms were so dirty.

4

Chad

Feb 21, 2025

·

Stayed 2 nights

Quality of rooms continues to decline. This time the room was "bombed" with a cheap air freshener/carpet powder upon entry, heat was uncontrollably hot, roach scurried across my desk as I worked at computer.

4

Luka

Apr 14, 2025

·

Stayed 2 nights

The bunk room was like a prison cell. We saw roaches in the room

10

Mark

Mar 3, 2024

·

Stayed 7 nights

Room was very clean. Housekeeping was on their game, refreshing the room every day. The lobby was too dark and loud for me, but it looked like millennials were loving it.

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AI-generated summary based on recent guest reviews

Rooms

Rooms often feel dark, small, or dated, with frequent complaints about hard-to-control heating/AC, poor window seals, noise, and cramped showers with clingy curtains or flooding. Some rooms are spacious and comfortable with quirky touches like guitars or turntables.

Related guest reviews

6

Shannon

Nov 7, 2025

·

Stayed 2 nights

The check-in staff were enthusiastic, but offered no real help when I didn’t have a physical credit card to check in with. (Even tiny guesthouses in rural India were able to enter the details manually!) The public areas of the hotel are GORGEOUS. The guest floors and rooms are dingy and tiny. The room is as wide as the length of a double bed. The tv is mounted right at your feet. No remote control was provided so the welcome screen glowed at me all night. Bathroom tap was leaking. Shower was rusty. Tiny patch of floor space the only place to put your suitcase. Thankful I was travelling solo! Not thankful for the exorbitant nightly fee, considering all of the above.

4

Howard

May 19, 2025

·

Stayed 2 nights

Room was very hot with thermostat and A/C not working. Room was tiny & difficult to get to far side of bed. Stayed on 5th floor & it took 10 minutes or more to get hot water. Lighting in room is inadequate and difficult to operate. View from room was back side of same building & rooftop with HVC & ductwork. Very expensive for a crappy room. I will not stay here again.

10

Michael

Mar 11, 2023

·

Stayed 3 nights

Large rooms, funky cool decor, lively and fun lobby. If you want to stay in Hilton with fancy mattress pads and oversize pillows, this isn’t your spot. But if you want a giant room with a turntable and records, guitar, Pendleton blankets ,full size retro frig PLUS a killer view of the Empire State Building. That and all the hipster action in the lobby make this 74 year old dude very happy. Plus my 27 year old son’s 1st trip to the Big Apple!

4

Paul

May 20, 2025

·

Stayed 2 nights

In mid May, when New York is sweltering, their policy is not to allow the air conditioner on in guest rooms until June 1. The room is like a furnace. There are solution was to offer me a fan to blow more warm air. The room is also quite small and not at all will lit. I suppose the fact that there’s a guitar in the room and a vintage fridge is supposed to overcome these deficiencies, but it didn’t work for me. Staff is excellent. But the whole hotel is dark1 even the lobby all day long is very dark and really in my opinion not very pleasant.

6

Oya

Jul 15, 2025

·

Stayed 1 night

The room was in very poor condition needs a renovation

4

QUOC

Jul 22, 2023

·

Stayed 3 nights

Shower is incredibly small and smaller because of the curtain layout. There is not enough light, it's awfully loud as windows are poor quality.

6

Lisa

Oct 16, 2024

·

Stayed 2 nights

I’ve had great experiences at other Ace Hotels, unfortunately this one fell short. Booked a medium king and room was a decent size but there was barely any lighting so one corner of the room was virtually unusable. Bathroom was super dingy, cracked tiles, bad repair work. Shower was sooooo small and awkward. Street noise was crazy loud. Found someone else’s socks in the room under a table which made me question the cleanliness. Not all bad though. Bed was amazingly comfortable. All the employees at the hotel were helpful and kind. Good centralized location with easy access to subways. Overall, it was a decent stay but unimpressive compared to other Ace experiences. Feels like it’s maybe gone downhill.

6

Curt

Aug 1, 2025

·

Stayed 3 nights

Room was a lot smaller than expected. Air condition wasn’t working properly and room was very dimly lit. Could hear several other guests all night while trying to sleep. Wasn’t a relaxing experience at all. Probably the last time staying here. Has gone quite downhill from what it was.

8

Giulio

Aug 7, 2025

·

Stayed 1 night

rooms are way too dark for me, hard to see my clothes

4

Costable

Jul 18, 2025

·

Stayed 7 nights

Bathrooms are horrible. No ventilation. Shower curtains are short so by the time you're done, there is a pool outside. Needed to use new towels everyday to prevent water from entering into the room. Note: cleaning staff are aware and dont mind giving out extra towels for that reason.

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Service

Service ranges from warm, helpful staff and standout front-desk support to frustrating experiences with long check-in lines, slow responses, and occasional rudeness or miscommunication.

Related guest reviews

10

Paige

Feb 18, 2025

·

Stayed 1 night

Fantastic stay once again! Freddy at the front desk (in particular) is friendly and warm; all staff are the same! Clean as a pin, comfy bed. Lighting is mood. Terrific location for getting uptown or downtown, east or west. Recommend.

4

dan

Oct 13, 2025

·

Stayed 2 nights

Paid for a suite with three beds. Ended up with a king and adjoining room with two futons. Had to check into both rooms at totally separate times and place two different deposits despite having paid in full for our suite before we stayed. Great lobby but rooms are moderately clean, elevators are awful. Ended up having to use stairs most of the time. Not worth the money. Time to stop resting on the hipster laurels of your hotel and update some of your issues. Definitely start with training the front desk.

6

john

Jun 6, 2023

·

Stayed 1 night

Understaffed. Check-in was far too long as one person had to do everything and answer phones, etc.

10

David

Feb 19, 2025

·

Stayed 3 nights

The Ace Hotel and staff made our stay so memorable. Such a cool spot with easy access to everything you need and would want to see in New York. The bar was slick and the bartender was excellent. Two days I was lucky enough to have space in the gym for yoga. Morning coffees and pastries were delicious and the daily cleaning service always made the room so inviting at the end of a long sightseeing day. I would recommend the Ace Hotel to all. Thanks New York. Til next time. D

2

Lauren

Oct 12, 2025

·

Stayed 1 night

The check-in was a mess. We tried to check in at 2:30 and no rooms were ready so the lobby was packed. At 3 pm when rooms were finally ready there was a huge line to check in and get your bags. It’s unbelievable that they couldn’t check in a single party early.

10

Evan

Jun 26, 2025

·

Stayed 3 nights

Cool place with a unique feel. Enjoyed the service also.

4

John

Feb 6, 2025

·

Stayed 3 nights

Incredibly disappointed in my recent stay at the Ace Hotel New York. Before I even arrived, the front desk aggressively answered the phone, then left me on hold to never return. Experienced this during my stay with no one answering the front desk or housekeeping twice as well. The condition of the hotel has deteriorated significantly. Beat up furniture, stained carpet, crumbling grout. All 3 of the windows in our room seemed to be broken, allowing a steady breeze to come in from outside at all times. It was a cold stay. Both elevators were a bit dirty and did not smell good. Some of the staff I came across were fabulous - fantastic and friendly bartenders and a helpful and friendly guy helping with checked luggage. Overall though, I was incredibly disappointed with this most recent stay at the Ace New York with both the property and the staff experience. I've had great experiences at Ace Hotels in the past, but I definitely will be reconsidering any future plans.

4

Patrick

Sep 3, 2025

·

Stayed 3 nights

The front desk staff were very short and rude, actually lied to me four times about an Internet outage…

10

Brian

May 11, 2025

·

Stayed 3 nights

Terrific hotel. Wonderful aesthetic, great, friendly and considerate service.

10

Juan

Jun 23, 2025

·

Stayed 3 nights

I'd stayed at the ACE Hotel before and I enjoy coming back. When I asked Freddy at the front desk if our family could have a room with a view to the Empire State Building, he went out of his way to make it happen. The 28th street subway station is right around the corner, the Stumptown Cafe in the lobby is great and it's walkable to Times Square. And to top it off, I love the record player and album selections in the room. I will stay there again.

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Location

Consistently praised central Midtown location near subway lines, the Empire State Building, and many dining options, making it easy to explore the city on foot or by transit.

Related guest reviews

8

Gretchen

Jun 26, 2025

·

Stayed 4 nights

Comfortable bedding, spacious room. Wasn’t crazy about the nightclub vibe in the lobby (in the evenings- during the day it’s workers on laptops)-but I’m sure works well for lots of folks. Good adjacent restaurant. Location convenient to many transportation options and tasty grab and go food options right there.

10

Michele

Aug 25, 2025

·

Stayed 2 nights

a quick trip to the city/ just for fun- the Ace is a great home base for us- easy walk to the village

8

david

Mar 12, 2023

·

Stayed 4 nights

Great location, proximity to Penn Sta and subways, restaurants, etc

8

Sandra

Jan 10, 2025

·

Stayed 2 nights

Great location, really cool vibe

10

Lucy

Nov 14, 2025

·

Stayed 4 nights

Ideal location, friendly and professional staff, and great cocktail bar and coffee shop. Room was spacious, clean and comfortable.

10

DAMIAN

Apr 14, 2025

·

Stayed 3 nights

Great place to stay in a great, central part of town

8

Michael

Jul 9, 2025

·

Stayed 2 nights

Great location

10

Vanessa

Mar 23, 2025

·

Stayed 3 nights

The ambiance and decor at Ace Hotel grabbed my attention at first and I’m so glad I decided to stay here. Prime location, close to subway and herald square!

10

Jenny

Jun 28, 2025

·

Stayed 2 nights

Great location, clean, and rooms are quite spacious!

10

Juan

Jun 23, 2025

·

Stayed 3 nights

I'd stayed at the ACE Hotel before and I enjoy coming back. When I asked Freddy at the front desk if our family could have a room with a view to the Empire State Building, he went out of his way to make it happen. The 28th street subway station is right around the corner, the Stumptown Cafe in the lobby is great and it's walkable to Times Square. And to top it off, I love the record player and album selections in the room. I will stay there again.

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AI-generated summary based on recent guest reviews

Dining

On-site options—Stumptown coffee, a lively lobby bar, and Koloman—earn frequent praise for quality and convenience. Some note limited or uneven bar/room-service experiences and small charges for basics like tea.

Related guest reviews

10

Wendy

Jul 16, 2025

·

Stayed 2 nights

The location is brilliant! The lobby has everything you need, which is great because there is no coffee in the room. The staff was wonderful and the room was spacious. I’ll be back!

10

Niclas

Apr 13, 2025

·

Stayed 4 nights

Cozy hotel with large rooms. Fantastic location. Great bar, café, and more. All connected to the hotel.

10

David

Feb 19, 2025

·

Stayed 3 nights

The Ace Hotel and staff made our stay so memorable. Such a cool spot with easy access to everything you need and would want to see in New York. The bar was slick and the bartender was excellent. Two days I was lucky enough to have space in the gym for yoga. Morning coffees and pastries were delicious and the daily cleaning service always made the room so inviting at the end of a long sightseeing day. I would recommend the Ace Hotel to all. Thanks New York. Til next time. D

10

Suad Jane

Aug 26, 2025

·

Stayed 1 night

Great boutique style hotel in Manhattan. Rooms are exceptionally spacious, clean and quiet. Loved the coffee shop in the lobby with great pastries and coffee.

10

Marc

Oct 25, 2023

·

Stayed 4 nights

Koloman, Stumpton are amazing, the location and hotel are great too

8

James

Jun 22, 2025

·

Stayed 2 nights

It was a great fun hotel. Very clean. It definitely is boutique with a curated old fashioned look to the rooms and bathrooms which is nice change from the standard chain hotels. Great atmospheric lobby with bar and coffee counter. Location that can't be beat either. Staff very attentive and helpful.

10

Stephanie

Apr 18, 2025

·

Stayed 3 nights

This is an amazing hotel, we loved staying here. The location is ideal, only 1 block away from the subway, 5th avenue and surrounded with amazing food options. We had drinks and dinner at the hotel and the experience was great too. The staff is great and always ready to help. Would definitely stay here again. My only comment is that the surfaces of the room were a bit dusty.

8

Melinda

Apr 1, 2024

·

Stayed 2 nights

Iconic New York but the only disappointment at this hotel was its lack luster room service menu. Who shuts down room service at 9Pm on a NYC Saturday night? Weird.

10

Marshall

Jul 25, 2025

·

Stayed 1 night

I have been staying at the Ace for years; it is a comprehensive experience. You can get your coffee, cocktails, and drinks without ever leaving the establishment.

8

pete

Aug 14, 2025

·

Stayed 2 nights

Nice room except fridge and phone didn't work., great service except at bar where drink discount was problem. Young crowd was suprise, great location. Surcharge addition to price is annoying.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $348	17 $363
18 $209	19 $380	20 $864	21 $1,113	22 $402	23 $405	24 $402
25 $181	26 $380	27 $986	28 $480	29 $365	30 $455	31 $543

Su	Mo	Tu	We	Th	Fr	Sa
1 $299	2 $355	3 $412	4 $456	5 $355	6 $375	7 $412
8 $223	9 $309	10 $384	11 $389	12 $341	13 $358	14 $368
15 $221	16 $292	17 $428	18 $326	19 $286	20 $291	21 $288
22 $179	23 $199	24 $203	25 $383	26 $349	27 $368	28 $283
29 $230	30 $402

Ace Hotel New York

Prices for Ace Hotel New York

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 Queen Bed (Medium Queen)

Suite, 1 King Bed, City View

Deluxe Room, 1 King Bed (Medium King)

Deluxe Room, 2 Double Beds

Standard Room, 2 Twin Beds (Bunk)

Standard Room, 1 Double Bed (Small)

Superior Room, 1 King Bed (Loft Suite)

Standard Room, 1 Double Bed (Single)

Deluxe Room, 1 King Bed (Large)

Guest reviews of Ace Hotel New York

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Ace Hotel New York

Considering this hotel for your New York (and vicinity) trip?

Prices for upcoming dates