Is parking available at the hotel?

Yes, free self-parking is available on-site. Parking is limited and does not require a reservation.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily from 6:00 AM to 9:00 AM.

Does the hotel allow pets?

Yes, pets are allowed with a fee of USD 15 per pet, per night. A pet deposit of USD 100 is also required. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 11:00 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request but cannot be guaranteed.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities. Specific details about accessible rooms and bathrooms are not provided.

Where is the hotel located in relation to local attractions?

The hotel is centrally located in Roswell, just a 4-minute walk from New Mexico Military Institute and 6 minutes by foot from Lovelace Regional Hospital. It is approximately 0.7 miles from Eastern New Mexico Medical Center and 0.9 miles from Wool Bowl.

Does the hotel have a swimming pool?

Yes, there is a seasonal outdoor pool available from May to September, with access from 3 PM to 10 PM.

What are the policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a certain age, which is not specified in the available information.

What are the policies regarding extra beds and cribs?

Cribs are available for an additional fee, and rollaway beds can be requested for USD 10 per day. Advance request or confirmation may be required.

Best Western El Rancho Palacio - Roswell Hotel

Average nightly price at Best Western El Rancho Palacio by month, last 12 months (USD)
Month	Average price
January	$89
February	$86
March	$106
April	$91
May	$103
June	$99
July	$106
August	$91
September	$118
October	$92
November	$85
December	$86

What guests think

Many travelers describe Best Western El Rancho Palacio as a clean, comfortable, budget-friendly stop with welcoming staff, though it’s an older, exterior-corridor property with some small or dated rooms and occasional maintenance or odor issues.

The location is convenient for museums, restaurants, and road trips through Roswell. Facilities include an outdoor pool and pet-friendly rooms, but parking is often tight and some amenities (like the ice machine or pool) have occasional outages. Breakfast earns frequent praise for being hot and varied, though a few guests noted early closing or inconsistent quality. Expect a straightforward, no-frills stay at a fair price.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests mention an outdoor pool and pet-friendly setup; a few noted an exercise room. Parking is often tight and exterior access is motel-style, with occasional outages like a broken ice machine or a closed pool.

Related guest reviews

6

Allison

Apr 27, 2024

·

Stayed 1 night

The room didn’t look like the pictures online. Musty smell. It is clean & bathroom is newer update which I liked. Advertise a pool but it’s not open even tho it’s 90 degrees outside?! Office staff very nice.

8

Tania

Sep 9, 2023

·

Stayed 2 nights

Rooms clean, staff very efficient only thing is not enough parking!!!

4

Tempal

Jan 15, 2024

·

Stayed 4 nights

I have stayed at this location exclusively every time I come home, and usually it is a very excellent place to stay. This trip, however, it was not so good. The ice machine was out of order, you had to go to the front desk every time you wanted ice. it’s just not really sanitary, to me, considering we’re still struggling with so many illnesses…and very inconvenient for guest and employees. Breakfast was subpar, sadly. Usually it’s really good. The AC/heater unit the buttons are worn off and I had a heckuva time trying to find out how to get the heat on. The clerk did say it was their down season, so maybe that was it.

10

Jose L

Aug 23, 2024

·

Stayed 2 nights

Amenities were good. Had an exercise room. Swimming pool. The UFO Museum was nearby. White Sands and Carlsbad Caverns National Parks were each 2 hrs away.

10

Pablo

May 12, 2025

·

Stayed 1 night

Outdoor pool was great

6

Kyla

Jul 16, 2024

·

Stayed 1 night

Very friendly. For safety reasons, I prefer to stay at locations that have room doors inside. These were outside doors.

8

Belinda

Jul 15, 2024

·

Stayed 1 night

The room was very clean. We were stopping through on our travel and needed good sleep. Bed was very comfortable and bathroom was very clean. The check in person didn’t seem too enthused but she gave us our information needed and went on our way. The parking lot needs more spaces and the “park at your own risk” signs were bothersome but it was fine.

8

becky

Apr 10, 2024

·

Stayed 2 nights

Didn’t have any issues. Other than I would not call this a hotel, but rather a motel. Your room exits to the outdoors. I didn’t notice this when I booked.

10

Denise

Apr 16, 2023

·

Stayed 1 night

A great dog-friendly spot in Roswell. We had a beautiful king room with a high ceiling. Breakfast was very good and the staff were friendly and helpful. We really enjoyed our stay. Highly recommend!

6

Robert

May 27, 2023

·

Stayed 1 night

I don't like having a room next to the ice machines. Not enough parking.

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Cleanliness

Cleanliness receives strong praise across reviews, with many calling rooms very clean. Some reports mention odors, stained towels, sticky carpets, a dirty tub, and an isolated roach sighting.

Related guest reviews

2

Steve

Jul 28, 2024

·

Stayed 1 night

Lobby and rooms were updated and nice. Room appeared very clean. Would have been really happy with stay but the roaches in the tub, bathroom floor and under sink was unacceptable. Desk staff was not concerned at all about it when we let them know.

10

Diana

Dec 9, 2025

·

Stayed 1 night

Clean rooms, friendly staff, breakfast was well done

6

Amy

Sep 3, 2025

·

Stayed 1 night

Staff was friendly. Room was okay with the cleanliness but not great, the carpet was sticky everywhere like it should be replaced. And there was a musty smell.

8

weibo

Jul 26, 2025

·

Stayed 1 night

everything is normal. carpet is not very clean.

6

David

Mar 28, 2024

·

Stayed 2 nights

The room was very out dated. It had a funky smell. Some towels were stained. The tub was a little dirty. The door did not seal properly. You could see light come in and a breeze. The breakfast was good in the AM. You get what you pay for.

10

Richard

Dec 19, 2025

·

Stayed 1 night

Clean comfortable room and friendly staff.

4

Joseph

Oct 29, 2023

·

Stayed 1 night

Most things were fine except the room reeked of cigarettes. Not good.

10

Tempal

Nov 25, 2024

·

Stayed 6 nights

I have stayed here several times over the years, every time I come home. I love this property, the rooms are so quiet. You would think you’re the only one staying there. The property is extremely well lit, and the staff is always present. I have also never seen a room cleaner. Honestly, that is the number one reason I stay here. The rooms are super clean.

10

Tabetha

Apr 20, 2025

·

Stayed 2 nights

Staff were friendly and helpful. The hotel was clean.

10

Robert

Oct 15, 2025

·

Stayed 1 night

Clean room. Nice stay

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and quiet, though the property is older with some small or dated spaces. Guests note comfy beds, occasional loud AC or door seal issues, and mixed tech or Wi-Fi reliability.

Related guest reviews

8

Rachel

Mar 13, 2023

·

Stayed 1 night

Room was clean and cozy. AC worked well. The only thing I would change would be the beds to queen size instead of full/double.

6

Jim

May 22, 2023

·

Stayed 1 night

Pet policy is not published in entirety. It says in fine print &15/pet. But there is a sign at the front desk stating if all pets are not paid for a $100 dollar fee will be added to your credit card. When I ask the front desk person about this she became very defensive, and somewhat angry. So I let it go, other than to ask if several people ask about this sign. She replied "yes". So I think it was a sore spot. I was very uncomfortable with the exchange. The room was clean, but dated, TV did not work, and the WiFi did not work. Parking is very cramped. Probably would not stay here again.

8

Claire

May 27, 2025

·

Stayed 1 night

Old dismal rooms very small

8

Robin

Sep 27, 2025

·

Stayed 1 night

Room was fine but since we arrived after dark, in the rain we had to park down from our room, so parking was prime, being tired and lugging luggage was no fun.. air conditioner was loud!

10

Juan

Mar 10, 2024

·

Stayed 1 night

Front door was loose didn't close completely

6

Stephanie

Oct 8, 2023

·

Stayed 1 night

Small property but average accomodations. No queen beds. Ok for one night.

10

Kristina

Jul 11, 2023

·

Stayed 1 night

Extremely comfortable beds. Clean rooms. Very nice so far

8

Raul

Jan 24, 2025

·

Stayed 1 night

Very spacious room

8

Catherine

May 18, 2024

·

Stayed 1 night

Decent for a last minute stop rooms werent terrible just dated. Beds were super comfy

8

Colleen

Oct 3, 2024

·

Stayed 1 night

The room was old and very small. Did not look like the pictures

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Service

Staff are widely described as friendly, helpful, and accommodating. A few guests reported slow or inflexible check-in and occasional policy disputes.

Related guest reviews

10

Renata

Nov 26, 2024

·

Stayed 1 night

Easy check in, all 3 front desk employees we have had contact with have been super nice and friendly. Convenient free breakfast, set up nicely. If we ever came back through Roswell would stay here again! Thank ya'll! :)

10

Edward

Nov 8, 2024

·

Stayed 3 nights

Amy, Sean , Family and staff work very hard to maintain the property at high standards. They are very friendly and make you feel very welcome ! Thank You for always making our stays very pleasant !

4

John

Sep 17, 2024

·

Stayed 1 night

Check-in was slow and painful, even though I had received a link and provided all my info on-line. We arrived at about 12:30 and were told that even if the room was ready, there would be a $20 early check-in fee. Since we didn't have pets along I requested a non-pet-friendly room. We came back about three It took 10 minutes to check-in and we were in a room that smelled strongly of pet urine. Just not a good experience, overall.

10

Rosa

Jun 13, 2024

·

Stayed 1 night

Clean and comfortable, were there Just for the night but it had what we needed and the girl at the front office was super nice and helpful.

2

Esmeralda

Mar 3, 2023

·

Stayed 1 night

We were given a room with one bed when I asked for a room with 2 . After calling to ask front desk to switch us to a room for 2 they said it would cost a 10$ upgrade charge then turned around and said they wouldn't bcuz we had already went in to the room and they didn't have housekeepers to clean it. We were in there about 30 sec before calling the front desk . I then asked to pay for a separate room and they said that they would charge 250 deposit I said that was fine then they went on to tell me I wasn't allowed to have visitors or be in and out of the hotel, and if they noticed anything SKETCHY they would kick us out ? It was my sons birthday and my brother who had came from out of town and his friend were gunna stay with me and my kids there ? I was never rude I never got attitude wasn't disrespectful and I agreed to all the charges for the separate room and they smoothly called the police and made us leave and KEPT MY MONEY!!! There Are cameras in the lobby but yet NO ONE bothered to look at them to see who really did and said what! I feel like I was discriminated against and this isn't over . I have reported this establishment to the criminal justice system and am waiting to hear back . Worst hotel I've ever went to .

10

Jordan

Sep 20, 2024

·

Stayed 1 night

Staff was excellent

8

Shantha

Dec 19, 2025

·

Stayed 1 night

Breakfast was good and substantial. Front desk staff were helpful and responsive. Room cleanliness could have been better. Overall good stay.

10

Alex

Aug 12, 2024

·

Stayed 1 night

Staff were very friendly. Older property that was updated nicely. Nice breakfast options.

10

Richard

Dec 19, 2025

·

Stayed 1 night

Clean comfortable room and friendly staff.

10

Mark

Jun 13, 2024

·

Stayed 1 night

This is a very old Best Western property. Nothing, really, was new or outstanding. Except for the evening clerk who checked us in. She accommodated us extremely well. The hotel is conveniently located in Roswell. Overall, a pleasant stay.

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Location

Convenient location near restaurants, downtown sights, and the UFO Museum; many felt the area was safe and easy to access. Good for a simple stopover while passing through Roswell.

Related guest reviews

10

Rebecca

Jan 20, 2024

·

Stayed 1 night

The hotel was clean, conveniently located in a great price.

10

Sandy

Jan 20, 2024

·

Stayed 1 night

This was an excellent for us in Roswell, NM. The property is clean, the staff was welcoming and friendly, and the location was ideal for our 2 night stay.

8

Terrence

Oct 11, 2023

·

Stayed 1 night

This place is an older motel with the doors facing parking lot and outside access. It is older but clean. Our room was decent and most important it was clean. It showed wear, caulk around tub etc, could be better, but it isn't a new building. I was actually surprised it was kept up as good as it is. The breakfast was typical eggs, sausage, waffles, cereals, oatmeal, rolls, donuts etc. which were good and plentiful. the area around was good and we felt safe there. There are also restaurants right next door and across the street.

10

Tina

Oct 5, 2023

·

Stayed 1 night

Checking in was quick and easy, and the host was very cordial. Breakfast options were great, and the restaurant right next door was super convenient! Close to downtown area of Roswell. Would definitely stay again!

10

Melissa

Nov 17, 2024

·

Stayed 1 night

Great location

10

Mirela

Jun 25, 2023

·

Stayed 1 night

Nice place to stay in. Clean, specious room with all amenities that needed it. Convenient and walkable area with many places close by to eat.

10

Nicholas

Jan 4, 2025

·

Stayed 1 night

Had to stay in Roswell for work but the hotel was close to all the restaurants and convenience stores

10

ANACANI

Jul 31, 2023

·

Stayed 1 night

The staff was friendly. There is a good amount of parking, lots of dining options, quiet safe area. The beds were excellent and the bathrooms were clean.

10

Ben

Aug 12, 2025

·

Stayed 1 night

Close to museum and food options

8

Mark

Jun 24, 2025

·

Stayed 1 night

Good location. Clean.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised as hot, varied, and well stocked, even during remodeling. Some guests cited early cutoff times or inconsistent quality.

Related guest reviews

10

DAVID

Sep 10, 2023

·

Stayed 2 nights

Excellent hotel Staff, breakfast very good

10

WANDA

Sep 29, 2025

·

Stayed 2 nights

The breakfast was nice and hot. Very good. the staff worked hard to clean. They gave you privacy. It felt like home.

10

Teresa

Sep 18, 2025

·

Stayed 4 nights

Everything was as expected. Breakfast was particularly good, liked the addition of green chilies cheese and beans at breakfast. We would stay here again.

6

Michelle

Mar 2, 2024

·

Stayed 1 night

Heat was not on in the room when we arrived and it was 54 degrees in there. Water smells like sewer. Breakfast was not great - dried out eggs and half hard honey bun pastries. Just meh.

10

Jaren

Jun 28, 2025

·

Stayed 3 nights

The room was very clean and well kept. The breakfast was wonderful. We would stay there again.

10

Steve

Dec 19, 2024

·

Stayed 1 night

Great breakfast! Half and half for coffee and eggs plus waffles sausage potatoes cereal, fresh fruit Everything you could want Clean comfortable bed. Quiet heating unit.

6

Vivian

Jan 1, 2023

·

Stayed 19,357 nights

Clean. Good breakfast selections. Fair price. Remodeling office and breakfast room, but kept things going smoothly.

10

April

Feb 7, 2023

·

Stayed 1 night

Our stay here was awesome! Super clean hotel with very friendly staff and our room looked just like the pictures. I was a little nervous about booking here because of the reviews mentioning remodeling but this wasn’t a problem at all. They are remodeling their dining room but they made adjustments and were still able to provide a hot breakfast, which really shows their level of care! I will definitely be coming back here.

8

Laura

Oct 26, 2025

·

Stayed 1 night

The room was clean and comfortable and the staff was very nice and helpful. The only negative is that they stop having breakfast at 9:00 am on Saturday and we came in about 8:40 am, as most places are open until 9:30 am, and they were taking away the items when we were still there.

10

Brett

Apr 10, 2024

·

Stayed 1 night

Easy check in, friendly staff. Room was clean. Great breakfast options.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13 $97	14 $97
15 $96	16 $95	17 $97	18 $96	19 $87	20 $84	21 $87
22 $86	23 $86	24 $86	25 $86	26 $85	27 $88	28 $85
29 $87	30 $87

Su	Mo	Tu	We	Th	Fr	Sa
		1 $84	2 $85	3 $84	4 $88	5 $88
6 $87	7 $87	8 $87	9 $87	10 $87	11 $88	12 $88
13 $86	14 $87	15 $87	16 $87	17 $85	18 $88	19 $88
20 $87	21 $87	22 $87	23 $87	24 $87	25 $88	26 $94
27 $98	28 $99	29 $106	30 $93	31 $105

Best Western El Rancho Palacio

Prices for Best Western El Rancho Palacio

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible

Standard Room, 2 Double Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Bathtub

Guest reviews of Best Western El Rancho Palacio

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western El Rancho Palacio

Prices for upcoming dates