Is parking available at the property?

Free self parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee of approximately USD 15.00 per person.

Does the property allow pets?

Pets are allowed with a fee of USD 25 per pet, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property has limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility may need to be confirmed directly with the property.

What is the location of the property in relation to key landmarks?

The hotel is located in Roswell's business district, within a 5-minute drive of Eastern New Mexico Medical Center and New Mexico Military Institute. It is 2.2 miles from Lovelace Regional Hospital and 2.5 miles from Wool Bowl.

Does the property have a swimming pool?

Yes, there is an indoor pool available for guests, along with a hot tub. The pool's operational hours are not specified, but it is a year-round facility.

What are the policies for guests staying with children?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds or cribs?

The property offers rollaway beds for a fee of USD 10.00 per stay, subject to availability. Advance request or confirmation may be required.

Holiday Inn Roswell Hotel in USA

Average nightly price at Holiday Inn Roswell by IHG by month, last 12 months (USD)
Month	Average price
January	$91
February	$101
March	$106
April	$92
May	$105
June	$114
July	$130
August	$97
September	$116
October	$117
November	$91
December	$90

What guests think

At Holiday Inn Roswell by IHG, travelers frequently praise friendly staff, clean and comfortable rooms, and a convenient location, while recurring complaints note elevator outages, spa and pool issues, inconsistent breakfast quality, and occasional maintenance or cleanliness lapses.

Several reviews mention bar/restaurant hours or payment limitations and unreliable ice machines, but parking is ample. Rooms are generally comfortable, sometimes spacious and quiet, yet some feel dated, with noise from neighbors or equipment, hard beds, or issues like faulty TVs, AC, or missing USB ports. Expect a convenient stay with friendly service, but check current facility statuses and breakfast details.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are frequently reported cold, broken, or closed; elevators were out of service across multiple stays, and ice machines or laundry sometimes inoperative. Bar/restaurant hours can be limited or systems down, though parking is convenient.

Related guest reviews

10

Molly

Apr 24, 2025

·

Stayed 1 night

The hot tub was broken and indoor pool was too cold to swim in.

2

Stephanie

Jul 30, 2025

·

Stayed 1 night

Upon arrival, we were told the elevator was inoperable and would probably be so for the weekend. Not the worst, but inconvenient. The room looked awful, with torn curtains, poorly patched holes in the walls, and a door that looked like it had been kicked in but repaired. There was a car air freshener jammed in the a/c unit. The room was clean, however. When we walked down to the pool, we were also told the spa was out of service as well. Staying here has made me reconsider staying in other Holiday Inns in the future.

8

Gail

Nov 29, 2024

·

Stayed 2 nights

Staff was super friendly. Hot tub was not working.

8

Celeste

Oct 23, 2023

·

Stayed 1 night

Only one ice machine on all the floors worked. Otherwise good stay

6

Carol

Jun 23, 2024

·

Stayed 3 nights

The staff was great. After checking in we went to our room and looked up the hotel restaurant menu and decided to go to the restaurant and have a steak dinner. Upon arriving the waitress/bar tender advised their system was down and could not accept credit/debit cards we agreed we would pay in cash. I ordered a Bloody Mary and was advised they were out of the mix, I asked about the steak dinner in the website menu and was told they no longer had that item and was sorry the website was out of date. We finished our drinks and went elsewhere for dinner. So, the hotel itself was satisfactory and the staff was great our overall impression is that there is room for improvements

8

Lucy

Nov 20, 2024

·

Stayed 1 night

Clean, comfortable room. The hotel is set back from the busy road so is quiet. Unfortunately the onsite restaurant bar wasn't open when we were there, apparently due to staffing issues. To go to the Texas Roadhouse directly across the road it was a 15-20 minute walk as there are no close pedestrian crossings.

4

grace

Apr 17, 2025

·

Stayed 1 night

Poorly maintained. Only one working ice machine, washer and dryer and elevatore. All the others were broken.

8

Nicole

Dec 4, 2025

·

Stayed 1 night

Room was clean. Staff were nice. Pool was fun for kids though spa was out of service.

6

rebecca

Dec 22, 2025

·

Stayed 2 nights

Hot tub wasn’t hot it was Luke warm.

6

Diane

Apr 14, 2024

·

Stayed 3 nights

Booked this hotel because they advertised they were the only hotel with a bar. Apparently having an open bar was not important. We were there 3 nights and they served beer and wine one night for a couple of hours. It was not open again the rest of our stay.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests find rooms and common areas clean, but reports of dirty or stained carpets, lingering odors (smoke, mildew, hallway smells), and occasional pests or bathroom issues appear across stays. Some bathrooms show cracked tiles or slippery tubs.

Related guest reviews

4

John

Oct 1, 2025

·

Stayed 1 night

Apart from the smell on hallway it’s in a good location

4

Megan

May 20, 2025

·

Stayed 2 nights

The hotel is in a really good area and the staff was great but it’s outdated and we found huge roaches in our room. The bartender didn’t know how to make any drinks. It does have thin walls and you can always hear the neighbors which wasn’t a problem for me but we weren’t in our room for 2 minutes and the people next to us had already called and complained we were “too loud” so I switched rooms very quick because my trip wasn’t about to be ruined by some Karen’s.

6

Braedan

Sep 17, 2025

·

Stayed 6 nights

Room smelled like cigarette smoke even though it was a none smoking room. We had thought there was bedbugs possibly but could never actually get evidence of it. Staff was good, place got the job done while we were in town for the air races.

2

Richard

Jun 10, 2025

·

Stayed 1 night

Terrible shape and just plain dirty.

6

Lenya

Jan 1, 2025

·

Stayed 2 nights

The tub was very slippery. 😫 That's a hazard. I almost checked out because of it.

8

MICHAEL

Jun 29, 2025

·

Stayed 1 night

One night traveling through. Room just smelled very musty. Happy to have had pillow spray we normally take with us on trips. Otherwise fine. Do not remember this being an issue last time through.

2

Dominic

Jul 16, 2023

·

Stayed 1 night

There was stains on all the couches. Our room smelled bad.They tried to run my card twice but I had it locked luckily. My eyes were burning from the pool chlorine and I didn’t even get in! I couldn’t even iron my clothes, because iron was broken, leaking and full of gunk on the bottom of it! The next morning for breakfast all of the milk yogurt was rotten and clumpy. There was no waffle mix. The ice cream in the cooler tasted so old. This is not what I expected from the Holiday Inn. I pick the Holiday Inn because they always have great hotels, but this one was by far the worst hotel I’ve ever stayed at!

4

Lisa

Oct 5, 2025

·

Stayed 1 night

Check in was a disaster. We were made up wait til 3 for our room even though it was available earlier. At 255 a bus showed up filling the lobby with people trying to check in. Wec were told we had to wait because we weren't members. When we Informed them we were they said we still had to wait. I believe we were treated differently because we didn't book directly with them. The towels were cheap and scratchy. My sister-in-laws room smelled of mildew. They're at other good choices in town and we'll be taking our business elsewhere after this trip.

4

juanito

Sep 30, 2025

·

Stayed 2 nights

Rain coming in the window , bathtub so slick hard to move around in fear of falling. Toilet was running but maint fixed it. Tile and grout in bath room cracked and missing. Tile about to come off. Bad water pressure. Staff was nice. Moved me to another room. Water coming the window from the rain and leaking onto air conditioning wasnt a good experience.

4

Adolfo V

Jan 10, 2025

·

Stayed 2 nights

Bad shape the carpets very dirty and smelly The slowest elevator ever with the worst smell

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AI-generated summary based on recent guest reviews

Rooms

Guests describe rooms as comfortable, sometimes spacious and quiet, but several feel dated with maintenance issues like loose or broken tiles, faulty TVs or fridges, noisy AC, and limited USB/power access. Noise from neighbors or equipment is mentioned in a few stays; beds can be hard.

Related guest reviews

10

Nolan

Aug 6, 2025

·

Stayed 1 night

Did not have any USB ports in the room, but other than that, great, great place to stay!

4

Daniel

Mar 1, 2025

·

Stayed 1 night

Only one elevator was running…A/C was loud…

6

Angelo

Jul 14, 2023

·

Stayed 1 night

Viviana was great super helpful and good customer service. The room just had a fridge that didn’t work. Then the plug for coffee machine wasn’t working either. Clean beds looked a little odd. TV would only stay in one channel.

4

Justin

Nov 23, 2025

·

Stayed 1 night

Not very updated in room, remote doesn’t work for tv and have to control it manually. Also jets did not work on hot tub. Usually stay at this property when we come through town, Looks like we will be finding somewhere new to stay.

6

Cynthia

Jan 3, 2025

·

Stayed 1 night

Lobby nice, rooms dated. Bad stain on floor/carpet. Large gaps in doors/floor. AC was not the greatest. Luckly we could crack a window.

8

Henry

Aug 8, 2025

·

Stayed 1 night

The check-in process was smooth enough to which we had two pets with us as well. The room itself was very good in cleanliness and order. The only issue that we had was with the “Smart TV” or Hotel Entertainment System. The TV would play without prompt. Sound would come from the TV when it had not been started. To avoid these constant interruptions, we simply unplugged the TV when not in use. Outside of this, the stay was very pleasant stay.

8

Daina

Sep 18, 2025

·

Stayed 1 night

Clean nice room. Hard bed☹️.

8

Mary

Nov 29, 2025

·

Stayed 1 night

Room was clean but noisy - our room was next to some kind of machine or motor that ran all night. At first I thought it was a truck outside our window. We got a good night’s sleep (I travel with ear plugs). The place felt safe and clean.

10

Paula

Jul 17, 2025

·

Stayed 1 night

It was very nice overall and one of the biggest rooms we ever had. However the Jacuzzi wasn't working.

10

Sarah

Feb 25, 2024

·

Stayed 1 night

Super friendly staff. Room was spacious and clean.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, helpful, and accommodating, with standout front-desk and bar team members. However, several guests report check-in delays, rude interactions, key-system failures, and inconsistent handling of issues or status benefits.

Related guest reviews

4

Colorado

Aug 15, 2024

·

Stayed 1 night

Upon arrival, found the front desk unattended. Key system down. Long story short - wont be back and cannot recommend. Bathroom SMELLED awful. Couldn't get out of there fast enough. Just YUCK.

10

MARISA

Mar 21, 2025

·

Stayed 2 nights

The front desk clerk, Rose, was Fabulous! She was so helpful for our group.

10

Michael

Sep 12, 2023

·

Stayed 1 night

Staff was wonderful at checkin and very helpful the entire stay

10

Brandon

Oct 14, 2023

·

Stayed 1 night

Staff went above and beyond to accommodate my wife and I.

10

Jessica Anne

Jun 24, 2023

·

Stayed 1 night

Staff is amazing, highly recommend this place

8

Kimberley

Sep 17, 2023

·

Stayed 1 night

Checkin was confused - wrong room type, breakfast for 1 vs 2 travellers (I've never heard of this)

4

Lisa

Oct 5, 2025

·

Stayed 1 night

Check in was a disaster. We were made up wait til 3 for our room even though it was available earlier. At 255 a bus showed up filling the lobby with people trying to check in. Wec were told we had to wait because we weren't members. When we Informed them we were they said we still had to wait. I believe we were treated differently because we didn't book directly with them. The towels were cheap and scratchy. My sister-in-laws room smelled of mildew. They're at other good choices in town and we'll be taking our business elsewhere after this trip.

10

Dawn

Oct 6, 2023

·

Stayed 1 night

Incredible stay! Anastasia at the front desk was so accommodating, and Lisa at the bar was really pleasant to talk to. The shrimp Caesar salad was amazing and I'll definitely come back

10

Leah

Apr 22, 2025

·

Stayed 1 night

I checked in with Mark at the front desk. He was very nice, professional, knowledgeable and very personable. Everything went smooth. Me and my daughter looked forward to the Jacuzzi. Unfortunately when we got down there though it was cold. We notified the desk staff and a tech had been called and would be in the next day to fix it. Unfortunately we only stayed that one night but hey any customers coming soon enjoy the Jacuzzi for us. Will definitely book here again. Thank you very much Mark for making us feel welcome when we stepped into the lobby.

10

Melissa

Feb 5, 2024

·

Stayed 1 night

Excellent stay. Very friendly staff. The elevator was broken and someone was trapped inside as soon as we arrived. They rectified the situation relatively quickly. But only the main desk guy knew where the stairs were and he was dealing with the emergency. So my only feedback is to allow for more training. The bartender was super friendly. We have been traveling across the country, mainly staying with another hotel chain. We decided that the breakfast at this hotel was hands down the best. Yes, you have to pay for it, but it still ended up being cheaper than the other hotels and much cheaper than a restaurant. Plus free parking with a large lot to accommodate trucks and trailers.

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AI-generated summary based on recent guest reviews

Location

Convenient near the highway and dining, and set back from the road so many rooms are quiet. Walking to nearby restaurants can be awkward due to crossings; a few comments note area smells or homeless presence in parking lots.

Related guest reviews

10

Stephanie

Mar 22, 2024

·

Stayed 1 night

Reasonable cost, good location though a but far to walk to main street, confortable room. Free parking. Good one night stay.

4

Christina

Sep 9, 2023

·

Stayed 2 nights

Staff not very friendly. Too many homeless people in the parking lots.

10

Tina

Oct 14, 2025

·

Stayed 1 night

Room was quiet and set away from the road, everything was clean and easy access.

10

Jolene

Dec 29, 2023

·

Stayed 1 night

Always a great place to stay, they allow our service dog and it’s a clean well taken care of Inn. Definitely recommend it, walking distance to several restaurants.

8

Jon

Oct 15, 2023

·

Stayed 1 night

Dining nearby. Close to downtown but probably not walking distance for everyone.

8

Paul

Aug 5, 2025

·

Stayed 1 night

Conveniently located

10

Lidiya

Feb 27, 2025

·

Stayed 1 night

Good location, clean room, plenty of parking. I with breakfast wasn’t so mediocre, but that’s expected.

8

Lucy

Nov 20, 2024

·

Stayed 1 night

Clean, comfortable room. The hotel is set back from the busy road so is quiet. Unfortunately the onsite restaurant bar wasn't open when we were there, apparently due to staffing issues. To go to the Texas Roadhouse directly across the road it was a 15-20 minute walk as there are no close pedestrian crossings.

10

Rocio

May 28, 2024

·

Stayed 2 nights

Close to amenities

8

Barb

Sep 23, 2025

·

Stayed 1 night

Typical highway hitel. Co cienibt in interstare. IGH always dependable

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AI-generated summary based on recent guest reviews

Dining

On-site breakfast is paid and often described as mediocre or poorly run, with stockouts, long waits, or voucher confusion; several guests felt it wasn’t worth the price. Others enjoyed tasty items and a lobby bar, though hours or payment options were sometimes restricted or systems down.

Related guest reviews

4

Gary

Feb 20, 2024

·

Stayed 1 night

Waited 25 minutes for someone to just check us in. Bartender had to try and get someone numerous times to no avail. Refrigerator in room does not work. Paid for breakfast and they were completely out of food by 8:30 am.

2

Melissa

May 31, 2024

·

Stayed 1 night

1) This Holiday Inn is NOT biker friendly. For this reason alone, I am no longer a rewards member and will not be staying at any Holiday Inn ever again. 2) I have never had to pay $15 per person for a breakfast at a Holiday Inn Express. They should have to eat what they serve. It was disgusting. We left and went to McDonald’s. I definitely wouldn’t recommend.

8

Steven

Aug 3, 2025

·

Stayed 1 night

Breakfast is not worth the $12. Ho grab breakfast at the UFO mcdaddys.

4

RICHARD

Jul 27, 2023

·

Stayed 1 night

Holiday Inn Roswell is a scam, they steal money from you and dont even comment on it. they charge to have anything for breakfast and require you pay in advance at reservation time, then straight up give you no breakfast, no water , no coffee no juice no nothing. lazy counter person in morning would not rebate the fee, would not apologize for over hour wait to even get someone to walk by any tables, there was about 6 couples trying to eat, we had emptied the coffee from lobby hour earlier and they wouldn't even refill that. breakfast started at 6:30 i got there at 8 am and some said they had been back and forth to lobby manager and room since 6:30 and got no where with them, walked back to kitchen and asked for menus, water and coffee, at 9 still hadn't got any after an hour, she waited until 930 when meal ends and still hadn't gotten anything, while i loaded truck to leave, manager said well they were busy, serving who? not those of us in dining room that had prepaid meals

6

Jana K

Dec 23, 2024

·

Stayed 1 night

Very pricey. Room was double the price any other hotel would charge for a king with sofa bed but was clean and comfortable. The evening front desk staff were friendly and helpful. Day shift not so much. Difficult to utilize the parking on the back and sides of the building because the key card would not open the exterior doors. The biggest disappointment was the breakfast. They charged $10 for a "buffet" but it was the exact hot breakfast bar you would get at any other hotel included in the room price. 30 minutes after breakfast started , most foods were already gone. Juice had been spilled all over the floor, cereal spilled everywhere and empty cereal containers laying around. There were no cups for juice, no eggs, no biscuits, no waffle batter to make a waffle, and no staff members around . We stood around for 30 minutes thinking replacement food would be right out. Didn't see anyone for 45 minutes. Worst breakfast experience ever. Not worth the $10 either.

10

Dawn

Oct 6, 2023

·

Stayed 1 night

Incredible stay! Anastasia at the front desk was so accommodating, and Lisa at the bar was really pleasant to talk to. The shrimp Caesar salad was amazing and I'll definitely come back

6

Diane

Apr 14, 2024

·

Stayed 3 nights

Booked this hotel because they advertised they were the only hotel with a bar. Apparently having an open bar was not important. We were there 3 nights and they served beer and wine one night for a couple of hours. It was not open again the rest of our stay.

10

Lori

Aug 28, 2023

·

Stayed 1 night

I did not like the payment options for the grill located in the hotel. It was cash or add to room bill only. I travel for work and work pays for my room but not my food. I do not carry very much cash so I was a bit surprised by it.

8

Jennie

Nov 5, 2025

·

Stayed 1 night

We had a drink and some food in the bar. Great bartender! Friendly and fun. Tacos were good

8

Jessica

Jun 12, 2023

·

Stayed 2 nights

This is the 2nd time staying at this hotel and the room was very clean and comfortable. Front desk staff were friendly and helpful. Only thing that I didn’t care for was being asked if we had a ticket for breakfast. The breakfast worker said he had to make sure we paid for our meal. I told him we were guests at the hotel in which he asked for our room number to confirm. That has never happened in any of my hotel stays. Made us feel out of place. Not sure if this is a new hotel policy but I did not see him ask any other guest this. Very unsettling.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13 $104	14 $93
15 $93	16 $96	17 $92	18 $93	19 $93	20 $92	21 $88
22 $101	23 $89	24 $89	25 $89	26 $88	27 $91	28 $89
29 $89	30 $89

Su	Mo	Tu	We	Th	Fr	Sa
		1 $89	2 $89	3 $89	4 $89	5 $89
6 $89	7 $89	8 $89	9 $89	10 $89	11 $89	12 $84
13 $84	14 $84	15 $84	16 $84	17 $84	18 $84	19 $84
20 $84	21 $84	22 $84	23 $84	24 $84	25 $84	26 $84
27 $84	28 $84	29 $84	30 $84	31 $103

Holiday Inn Roswell by IHG

Prices for Holiday Inn Roswell by IHG

Monthly average prices

About this property

Location

Room options

Standard Room

Premium Room, 2 Queen Beds

Standard Room, 1 King Bed with Sofa Bed

Suite, 2 Queen Beds, Accessible (Communications, Accessible Tub)

Standard Room, 1 King Bed, Accessible (Comm, Roll-In Shower)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Communications, Accessible Tub)

Standard Room, 1 King Bed

Guest reviews of Holiday Inn Roswell by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Roswell by IHG

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